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INTERNET ACCESS LNL Policy Info & Field Reports

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INTERNET ACCESS LNL Policy Info & Field Reports Policy/client information and some field reports can be accessed through the Internet. This information is accessible 24 hours a day, seven days a week. If the system is not available, the following message will be displayed: “Server not responding”. To access this information, Branch Managers, Unit Managers, and Agents enter their Liberty National employee number and a password. Access to information will be limited as follows: Branch Manager – Policy/client info and field reports within his/her Branch. Units Manager – Policy/client info and field reports within his/her group. Agent – Policy/client info and field reports within his/her agency. Policy and Client Information These are display screens only, data cannot be added, changed or deleted. Information obtained through this system is confidential, and may ONLY be given VERBALLY to the owner of the policy. If the owner is deceased, information may be given verbally to the beneficiary of the policy. Computer screen inquiry printouts may not be given to anyone. Field Reports The field reports that can be accessed through the Internet will no longer be mailed to the Branch offices. These reports will be updated over the weekend. The current week’s reports will be accessible each Sunday. Weekly reports will remain on the Internet for four weeks/Monthly reports for two months. Internet access for these reports will cut down on mail from the Home Office and give field employees a better and more convenient way to view his/her reports. It is not the intent of the Company that all of these reports be printed. Branches should print only the reports they feel are necessary. Most reports need only to be viewed, not printed. Note: Front office procedures have not changed. The front office computer is to be used by the clerical office staff and Branch Manager only. LIBERTY NATIONAL LIFE INSURANCE COMPANY August 5, 2008
Transcript
Page 1: INTERNET ACCESS LNL Policy Info & Field Reports

INTERNET ACCESS

LNL Policy Info & Field Reports

Policy/client information and some field reports can be accessed through the Internet. This

information is accessible 24 hours a day, seven days a week. If the system is not available, the

following message will be displayed: “Server not responding”.

To access this information, Branch Managers, Unit Managers, and Agents enter their Liberty

National employee number and a password. Access to information will be limited as follows:

� Branch Manager – Policy/client info and field reports within his/her Branch.

� Units Manager – Policy/client info and field reports within his/her group.

� Agent – Policy/client info and field reports within his/her agency.

Policy and Client Information

These are display screens only, data cannot be added, changed or deleted. Information obtained

through this system is confidential, and may ONLY be given VERBALLY to the owner of the

policy. If the owner is deceased, information may be given verbally to the beneficiary of the

policy. Computer screen inquiry printouts may not be given to anyone.

Field Reports

The field reports that can be accessed through the Internet will no longer be mailed to the Branch

offices. These reports will be updated over the weekend. The current week’s reports will be

accessible each Sunday. Weekly reports will remain on the Internet for four weeks/Monthly

reports for two months.

Internet access for these reports will cut down on mail from the Home Office and give field

employees a better and more convenient way to view his/her reports. It is not the intent of the

Company that all of these reports be printed. Branches should print only the reports they feel are

necessary. Most reports need only to be viewed, not printed.

Note: Front office procedures have not changed. The front office computer is to be used by the

clerical office staff and Branch Manager only.

LIBERTY NATIONAL LIFE INSURANCE COMPANY

August 5, 2008

Page 2: INTERNET ACCESS LNL Policy Info & Field Reports

LOG ON INSTRUCTIONS FOR

INTERNET ACCESS

LOG ON TO SYSTEM

Enter the web address, WWW.LIBNAT.COM

When the Home Page is displayed, scroll to the bottom of the page and click Agent Services. The

Agent Services screen will be displayed with the three following options:

1. Sign In – This option is used to log on to the system.

� Click Sign In.

� The “Enter CICS Password” screen will be displayed. The cursor will be located at

Userid. Key LN plus your employee number. Example: LN12345.

� Press the Tab key once and key your password. Passwords consist of 6 to 8 characters

(alpha, numeric, or a combination).

� Click Signon. The second “Agent Services” screen will be displayed.

2. Forgot Password – This option is used when a password has been forgotten. When this

happens, the password must be changed. A number will be

assigned which will enable the password to be changed.

� Click Forgot Password.

� Enter LN plus employee number, last four digits of your social security number and the

first two letters of last name.

� Click Submit Info.

� Instructions will be given to enter a temporary password. This will be a six-digit number

consisting of the last four digits of your Social Security number, plus an assigned two-

digit number. Example: If your Social Security number is 123-45-6789 and your

assigned number is 50, your temporary password will be 678950. This number will be

used on the Agent Services screen.

� Click Exit.

� The Agent Services screen will be displayed.

� Click Sign In.

� The “Enter CICS Password” screen will be displayed.

� Key LN plus your employee number. Press the Tab key once and key your temporary

password (the last four digits of your Social Security number and the two-digit number

that was assigned on the Forgot Password screen).

� Click change

� Two boxes will appear.

� Enter a new password. Press the Tab key once to confirm and enter your new password

again.

� Click Signon. The second “Agent Services” screen will be displayed.

August 5, 2008 - 1 -

Page 3: INTERNET ACCESS LNL Policy Info & Field Reports

INTERNET ACCESS

AGENT SERVICES (Continued)

3. Field InquiryInstructions/Manual

� Click Field InquiryInstructions/Manual.

� Scroll to the bottom of page, click on the desired category.

A “Policies and Procedures” securities screen will be displayed for first time users. Read the

security prodedures and click accept to continue.

Notes:

1. Passwords expire after 45 days - The computer will prompt you to enter a new

password at that time. Your previous six passwords cannot be used.

2. Sign-on locked out – If someone is locked out of an online inquiry, they should contact

the Branch Help desk either send an e-mail to: [email protected] or call

205-325-2684. Once the password has been unlocked, the agent follow the Forgot

Password procedure.

3. Computer not used for several minutes – If the computer is not used for several

minutes, the system will automatically log off. You will be prompted to log on again.

4. Timing Bar - The Blue Bar, which is located at the bottom of the screen, will be

complete when the computer has finished retrieving and displaying the requested

screen. Do not click for another entry before the timing bar is complete. This also

applies when printing a screen is requested.

August 5, 2008 - 2 -

Page 4: INTERNET ACCESS LNL Policy Info & Field Reports

FIELD INQUIRY

DOIM – District Office Inquiry Menu

To access a computer inquiry screen, key either the policy number, client number, or pending

case number for the desired screen. Click Enter. To access Commissions/Renewals, click on

Commissions/Renewals.

Shown below is a sample DOIM – “District Office Inquiry Menu” screen:

DOIM *** DISTRICT OFFICE INQUIRY *** BRANCH: 002

POLICY INFO – KEY POLICY NUMBER:

CLIENT INFO – KEY AGENCY: CLIENT:

PENDING INFO – KEY PENDING CASE NUMBER:

BANK INFO – KEY POLICY NUMBER:

BENEFICIARY INFO – KEY POLICY NUMBER:

HEALTH CLAIM INFO – KEY POLICY NUMBER:

POLICY ALPHA INQUIRY – KEY NAME (LAST NAME FIRST):

(EX: DOE, JOHN)

PAYMENT HISTORY – KEY POLICY NUMBER:

ENTER TO PROCESS

PRINT COMPUTER SCREENS

To print a computer screen:

� Click File (upper left corner).

� Click Print.

� Click OK or Print (bottom of screen).

Sample screens are shown on the following pages.

January 1, 2003 - 3 -

ENTER Commissions/Renewals Sign Off

Page 5: INTERNET ACCESS LNL Policy Info & Field Reports

DOIN - Policy Info

This screen provides information on individual policies. Examples of information shown on

this screen are cash value, loan value, reduced paid-up value, etc.

Shown below is a sample of the DOIN - “Policy Information” screen with policy information

displayed.

DOIN POLICY INFORMATION POLICY: A023456789 STATUS: 00-PR-PAY D/A/C: 002-76-23456 TODAY: 02-01-02

CLIENT: MIKE JONES PHONE: (234)678-3467

ISSUE: 06-01-90 INSURED: JACOB SMITH

PAID TO: 02-01-02 PAY UP: 06-01-49 123 MAIN ST

CASH VALUE: 136.40 ANY US 23456

LOAN VALUE: 234.89 RATE: 8.00

LOAN PAYOFF: 523.67 PAYOR: MIKE JONES

RPU VALUE: 900.00 BASE ONLY 123 MAIN ST

EI EXPIRY: 11-01-10 FACE: 1,500.00 ANY US 23456

COVERAGE PLAN FACE BIRTH

LIFE 1RC 15,000 06-03-48 OWNER: MIKE JONES

PW 123 MAIN ST

ANY US 23456

BENEFICIARY

PRIMARY: JANE SMITH

DA DAUGHTER

CONTING: BOB SMITH

SO SON BILLING: BB MONTHLY 22.28 MODE AMT REC APPLIED PAID TO COMMENT

DEP: 01 BB 22.28 01-01-02 02-01-02

AM SOUTH BB 22.28 12-01-01 01-01-02

NEXT POLICY:

Return to Menu ENTER

When this screen is displayed, choose one of the following options:

� Return to Menu – To return to the District Office Inquiry Menu screen, click Return to

Menu.

� Enter – For information on another policy, key the policy number in the block after

“Next Policy” and click Enter.

January 1, 2003 -4-

Page 6: INTERNET ACCESS LNL Policy Info & Field Reports

DOCB - Client Info

This screen provides information on all the policies within a client number. It also displays the

client’s name, address and phone number.

Shown below is a sample DOCB - “Client Base – LNL Policies” screen with information on a

client number displayed.

DOCB **CLIENT BASE - LNL POLICIES** Chng: 02-01-02

DIST: 002 AGY: 45 CLIENT: 56789 STAT: 0 CONTACT: 07-01-01 DOB:

NAME: DOE, JOHN

ADDR: 123 MAIN STREET

: WARRIOR

: ST: AL ZIP: 35180 PHONE: 205-647-1234

-------------------------------------------------------DIRECTIONS--------------------------------------------------------

Policy Insured Name Plan St Issue DPT Premium L T Md

A123456789 Doe, John HAC PP 07-01-88 05-01-01 8.11 P BB

A123456788 Doe, Mary 525 PP 02-01-83 05-01-01 8.57 P BB

A123456787 Doe, Andrew 5JI PP 04-01-96 05-01-01 9.89 P BB

Next Agy: Client

When this screen is displayed, choose one of the following options:

� Return to Menu – To return to the District Office Inquiry Menu screen, click Return to

Menu.

� Browse Policies – If there are more policies on this client, click Browse Policies to

display any additional policies.

� Enter – For information on another client, key the agency and client number in the

blocks after Agy and Client. Click Enter.

January 1, 2003 -5-

Return to Menu ENTERBrowse Policies

Page 7: INTERNET ACCESS LNL Policy Info & Field Reports

UWRQ – Pending Info

There are three screens that provide information on the status of A216 and U200 pending

applications. The following are samples of these screens:

Sample 1:

If the status of the pending case is such that underwriting is waiting on requirement information

or info agent data, those items will be listed along with whether or not each requirement has been

satisfied.

UWRQ UNDERWRITING/REQUIREMENTS SATISFIED PAGE 1

REQUIREMENT SATISFIED

PARAMED Y

BLOOD PROFILE N

HOME OFFICE URINE PROFILE N

PENDING CASE NUMBER:

Menu Underwriting Detail Enter

When this screen is displayed, choose one of the following options:

� Menu – To return to the District Office Inquiry Menu screen, click Menu.

� Underwriting Detail – To view the detail with regard to unsatisfied requirements, click

Underwriting Detail. The Underwriting Detail screen will be displayed (see Sample

2).

� Enter – For information on another pending case, delete the displayed pending case

number and key another pending case number. Click Enter.

January 1, 2003 -6-

0006811234

Page 8: INTERNET ACCESS LNL Policy Info & Field Reports

UWRQ – Pending Info (Continued)

Sample 2:

This screen is displayed when there are unsatisfied underwriting requirements. To display this

screen, click Underwriting Detail on the Underwriting/Requirements Satisfied screen.

UWRQ UNDERWRITING DETAIL PAGE 1

REQUIREMENT PERSON ORDERED NOTIFY

URINE SPECIMEN INSURED 04/11/01 05/16/01

BLOOD PROFILE INSURED 04/11/01 05/16/01

PENDING CASE NUMBER:

Menu Requirements Next

When this screen is displayed, choose one of the following options:

� Menu – To return to the District Office Inquiry Menu screen, click Menu.

� Requirements – To return to the previous screen, the Underwriting/Requirements

Satisfied screen, click Requirements.

� Next – For additional unsatisfied requirements on this pending case, click Next.

January 1, 2003 -7-

0006811234

Page 9: INTERNET ACCESS LNL Policy Info & Field Reports

UWRQ – Pending Info (Continued)

Sample 3:

This screen is displayed if a final action has been made on an application by the underwriter.

Only the final action and notes by the underwriter pertaining to the action will be displayed.

UWRQ UNDERWRITING FINAL ACTION PAGE 1

FINAL ACTION NOTES

APPROVED REMOVE TOBACCO RATE

PENDING CASE NUMBER:

To return to the District Office Inquiry Menu screen, click Menu.

Note: The data provided by UWRQ is updated each night, so the screen will display any action

or update as recent as the previous day.

January 1, 2003 -8-

0005135656

MENU

Page 10: INTERNET ACCESS LNL Policy Info & Field Reports

DOBB - Bank Info

This screen provides bank information for policies on the Bank Draft mode of payment. Bank

information is displayed for the policy number keyed and all policies being drafted from that

specific bank account, regardless of the draft date or client number.

The screen will display the following:

� Payor name and address.

� Bank transit number and account number.

� Total premium drafted from the bank account.

� Number of policies being drafted.

� A list of: Policy numbers.

Names of insureds.

Dist/Agt/Client of each policy.

DPT of each policy.

BB premium/policy.

Deposit date of each policy.

Shown below is a sample of the DOBB - “Bank Budget Information” screen with bank draft data

displayed.

DOBB ***BANK BUDGET INFORMATION*** POLICY: A012345678

PAYOR: JOHN DOE BANK: 85-0189-00 7894216

123 MAIN ST TOTAL PREM: 66.84

ANYTOWN US 12345 NBR POLS: 006 AUTH:

POLICY INSURED D/A/C DPT PREMIUM DP T

A012345678 JOHN DOE 123-45-67890 05-01-01 5.30 05 P

A013456789 MIKE DOE 123-45-67890 05-01-01 8.57 05 P

A014567890 TRAY DOE 123-45-67890 05-01-01 8.11 05 P

A015678900 RICK DOE 123-45-67890 05-01-01 8.11 05 P

A017890123 MARK DOE 123-45-67890 05-01-01 24.00 05 P

A018901234 LIZ DOE 123-45-67890 05-01-01 12.75 05 P

NEXT POLICY:

When this screen is displayed, choose one of the following options:

� Return to Menu – To return to the District Office Inquiry Menu screen, click Return to

Menu.

� Browse Policies – If there are more policies being drafted on this bank account, click

Browse Policies to display any additional policies.

� Enter – For information on another policy, key the policy number in the block after

“Next Policy” and click Enter.

January 1, 2003 -9-

Browse Policies Return to Menu ENTER

Page 11: INTERNET ACCESS LNL Policy Info & Field Reports

DOBI – Beneficiary Info

This screen displays information on individual policies. Examples of information shown on this

screen are beneficiary, ownership, status, etc.

Shown below is a sample of the DOBI - “Ordinary Beneficiary Support File Maintenance” screen

with policy information displayed.

DOBI * * ORDINARY BENEFICIARY SUPPORT FILE MAINTENANCE * *

POLICY: A034220217 STATUS: 00-PR-PAY PLAN: 1WD TOB: LIFE

INSURED: JANE DOE ISSUE AGE: 09 ISSUE DATE: 04/19/01

OWNER: ROBERT DOE ADDRESS: 345 MAIN ST

KIMBERLY AL 35091

P/C INS BENEFICIARY RELATIONSHIP

P DOE, ROBERT FA

__ __________________________ __

__ __________________________ __

__ __________________________ __

__ __________________________ __

NEXT POLICY:

Return to Menu ENTER

When this screen is displayed, choose one of the following options:

� Return to Menu – To return to the District Office Inquiry Menu screen, click Return to

Menu.

� Enter – For information on another policy, key the policy number in the block after

“Next Policy” and click Enter.

January 1, 2003 -10-

Page 12: INTERNET ACCESS LNL Policy Info & Field Reports

HCD1 – Health Claim Info

This screen displays general information on a policy, including the names of patients who have

previously made claims under the policy.

Shown below is a sample HCD1 – “Health Claim Inquiry – Policy Level” screen with policy data

displayed.

HCD1

*** HEALTH CLAIM INQUIRY – POLICY LEVEL *** EXCLUSION: NO

REINSTATMENT:

POLICY: A030695599 INSURED: CAMPBELL, LINDA S STATUS: 00 PDTO: 04/01/02

PLAN EFFECTIVE UNITS PLAN EFFECTIVE UNITS PLAN EFFECTIVE UNITS

7GY 06-16-93 0010.0000 5GY 03/01/90 0010.0000

TYPE POLICY: CAN MATERNITY: N AGENCY: 002 49 MODE: MPN OLDPOL: 027984524

PLAN DESIRED: 7GY SPECIAL NOTE: PROSTHESIS MAXED

PATIENT NUMBER PATIENT NAME REL BIRTH

1 CAMPBELL, LINDA S I 08/16/45

NEXT POLICY

PLACE PATIENT NUMBER IN BOX, THEN CLICK PATIENT INQUIRY BUTTON

When this screen is displayed, choose one of the following options:

� Patient Inquiry – To display the Health Claim Inquiry – Policy Level screen, key the

patient number and click Patient Inquiry.

� Return to Menu – To return to the District Office Inquiry Menu screen, click Return to

Menu.

� Enter – To display information on another policy, key the policy number in the block

after Next Policy and click Enter.

January 1, 2003 -11-

Patient Inquiry Return to Menu Enter

Page 13: INTERNET ACCESS LNL Policy Info & Field Reports

HCD1 – Health Claim Info (Continued)

This screen displays all claims submitted on the patient selected on the HCD1 screen. This screen

is accessed from the HCD1 screen.

Shown below is a sample HCD1 – “Health Claim Inquiry – Patient Level” screen .

HEALTH CLAIM INQUIRY – PATIENT LEVEL

PATIENT: CAMPBELL, LINDA S REL: I BIRTH: 08/16/45 PLAN: 7GY

BEGIN END DATE PROVIDER AMT PAID CK DATE PAY ACT

10/11/99 10/11/99 WARRIOR PHARMACY 46.99 10/26/99 INSURED PAID

09/09/99 09/09/99 WARRIOR PHARMACY 46.99 09/20/99 INSURED PAID

08/10/99 08/10/99 WARRIOR PHARMACY 46.99 08/24/99 INSURED PAID

07/12/99 07/12/99 WARRIOR PHARMACY 46.99 07/22/99 INSURED PAID

06/11/99 06/11/99 WARRIOR PHARMACY 46.99 06/21/99 INSURED PAID

05/13/99 05/13/99 WARRIOR PHARMACY 46.99 05/26/99 INSURED PAID

When this screen is displayed, choose one of the following options:

� Return to Main Menu – To return to the District Office Inquiry Menu screen

� Previous Screen – To return to the previous screen.

January 1, 2003 -12-

Return to Main Menu Previous Screen

Page 14: INTERNET ACCESS LNL Policy Info & Field Reports

POLICY ALPHA INQUIRY

On an inquiry by an agent, this screen displays, alphabetically, policies that are in force in that

agency. On an inquiry by a Unit Manager, all policies within that Unit Manager’s group will be

displayed. Only those paid-up policies with a Branch/agency/client number will be displayed.

To access this screen, key the insured’s last name, a comma and the first name.

Example: Doe, John

Shown below is a sample “Policy Alpha Inquiry” screen.

BRANCH 002 POLICY ALPHA INQUIRY DATE: 03/20/02

NAME OF INSURED POLICY AGY CLIENT TOB ISSUE BIRTH SEX MODE PREMIUM

Wells A000562687 06 00000 LIFE 02/01/48 02/01/58 M EI 0.00 Wells, Billy J A031390338 65 00749 LIFE 08/01/91 08/12/30 M BB15 82.80

Wells, Bobbie N A034201657 50 29765 LIFE 12/01/00 12/15/66 F BB10 22.01

Wells, Darron T A027931979 50 29410 LIFE 11/01/87 01/23/70 M MON 4.73 Wells, Deboralyn D A034523878 08 22283 DIS 02/01/02 08/18/66 MON 5.95

Wells, Easter H A21432778 93 65063 LIFE 05/01/74 04/05/19 M PU 0.00

NAME

When this screen is displayed, choose one of the following options:

� Page Back – To display preceding names.

� Page Forward – To display additional names.

� Menu – To return to the District Office Inquiry Menu screen.

� Display – To display information on a different name, key the name in the block after

NAME and click Display.

January 1, 2003 -13-

Page Back Page Forward Menu Display

Page 15: INTERNET ACCESS LNL Policy Info & Field Reports

DOPH – Payment History

This screen displays the payment history of a policy for the past twelve months. Also displayed

on this screen is the status of the policy.

Shown below is a sample DOPH – “Payment History” screen with policy data displayed.

DOPH POLICY STATUS TODAY: 03-27-02

Policy: A033090806 Dist/Agy: 002-01 FM-Dte: 03-26-02

Status: 00-PR-PAY Client: 04911 Iss-Dte: 12-01-96

TOB: Life Bill Type: BB-05 Paid To: 04-01-02

Plan: ALX Mode Prem: 31.87 Last-Acct: 03-04-02

I-Age: 50 Suspense: N Rate-Inc:

Face: 5,000 Loan Bal: 385.72 Apl-Dt:

Payor Name: SLATTON,PATSY S Insured: SLATTON, PATSY S

Address: P.O. BOX 286 Beneficiary: SLATTON,CRYSTAL L

WARRIOR Relation: DA DAUGHTER

AL 35180 Chg-Pend: N

Ann: 354.10 SEMI: 185.90 QTR: 93.84 MC: 33.64 BB: 31.87

Mode Amt-Received Date-Applied Paid-To ** Comments **

BB 31.87 03-04-02 04-01-02

BB 31.87 02-04-02 03-01-02

BB 31.87 01-06-02 02-01-02

BB 31.87 12-04-01 01-01-02

BB 31.87 11-04-01 12-01-01

BB 31.87 10-04-01 11-01-01

NEXT POLICY:

When this screen is displayed, choose one of the following options:

� Return To Menu – To return to the District Office Inquiry Menu screen, click Return

To Menu.

� Page Forward – To display additional payments.

� Page Backward – To display preceding payments.

� Enter – To display information on a different policy, key the policy number in the

block after NEXT POLICY and click Enter.

January 1, 2003 -14-

Return To Menu Page Forward Page Backward

ENTER

Page 16: INTERNET ACCESS LNL Policy Info & Field Reports

Commissions/Renewals

This screen allows selection of a Commission Report or a Renewal Report.

Shown below is a sample screen.

When this screen is displayed, choose one of the following options:

� Main Menu – To return to the District Office Inquiry Menu screen, click Main Menu.

� Commissions – To display a Commission Report, click Commissions.

� Renewals – To display a Renewal Report, click Renewals.

� Printable Page – This option will be used to print a Commission or Renewal Report (not

used from this screen).

January 29, 2004 -15-

Page 17: INTERNET ACCESS LNL Policy Info & Field Reports

Commissions/Renewals (Continued)

Two different screens can be viewed and printed, the Commission Report and the Renewals

Report. These screens are accessed from the “Select Commission or Renewal Report” screen.

Branch Managers will have access to these reports for all agencies in his/her Branch. Unit

Managers will have access to these reports in his/her agencies. To select an agency, click the

arrow beside “Agency” and click the agency desired. Agents will have access to his/her agency.

Note - Four weeks will be available, current week plus previous three weeks. To access these,

click on the arrow beside “Date” and click the week desired.

Choose one of the following options from both Commission and Renewals Screens:

� Main Menu – To return to the District Office Inquiry Menu screen, click Main Menu.

� Commissions – To display a Commission Report, click Commissions.

� Renewals – To display a Renewal Report, click Renewals.

� Printable Page – This option will print the Commission or Renewals Screen that is

currently displayed, click Printable Page, a box will appear in the middle of the page

“Would you like to open the file or save it to your computer?”. Click open, then click file

in the upper left corner, click print, click ok. “X” out top right corner takes you back to

Select Commission or Renewals Report.

January 29, 2004 -16-

Page 18: INTERNET ACCESS LNL Policy Info & Field Reports

HELPFUL TIPS

Message Boxes

These are information boxes that describe various functions available. For a description of a

“box”, place the pointer on or below the “box”. The function for that “box” will be shown. The

message box will not appear if you click on the “box”. The message box is very helpful, some

examples of the messages are: “Explore achieve by report”, “Click to expand report”, “Click to

collapse report”, “Click to collapse version”, etc.

Shown below is a sample report option with a message box.

AG240003 AG240N5A - NEW AGENTS STATUS

Notes:

• Always left click. Do not double click, this system requires only a single click.

• Reports can be downloaded on a disk.

• Using the “mouse”, place the pointer on or below the desired box for a description of the

function of that box. If you click on the box, the message will not appear.

January 1, 2003 -17-

Click to expand report AG240003

Page 19: INTERNET ACCESS LNL Policy Info & Field Reports

Branch Managers have access to the following reports:

ViewDirect

Report

AG240003 AG240N5A - NEW AGENTS STATUS

AG248002 AG248N5A - AVERAGE NET CREDITS

AL273001 AL273N5A - POLICIES SUBJECT TO NAIC REGULATION

BI925003 BI925N5A - BATCH PENDING PD REPORT AGENTS

BI925004 BI925N5A - BATCH PENDING REPORT AGENTS

CB010001 CB010N5A - CLIENT NUMBERS ASSIGNED

CC200002 CC200N5A - COMMISSION ACCOUNT STATEMENTS

CC200003 CC200N5A - RENEWAL STATEMENTS

CC200004 CC200N5A - ANNUAL PREMIUMS HELD IN ESCROW

CC200005 CC200N5A - SALES MANAGERS PRODUCTION OVERWRITE

CC773001 CC773N5A - ISSUE OBJECTIVES REPORT

CC806001 CC806N5A - BRANCH MANAGER GROWTH RANKING

CC806002 CC806N5A - SALES MANAGER GROWTH RANKING

CC806003 CC806N5A - AGENTS GROWTH RANKING

CC809001 CC809N5A - MODE PROFILE REPORT

CC836001 CC836N5A - TOB GROWTH REPORT

CC848001 CC848N5A - WEEKLY ISSUE BY MODE

CL901001 CL901N5A - BRANCH CHECK REGISTER

CP030002 CP030N5A - SATELLITE AVERAGES

FA557D02 FA557N5D - WAR BRANCH AVERAGE REPORT

To view current week’s reports, click on the white box next to desired report. The report will be

displayed.

To view reports that contain various agent’s reports or previous week’s reports, click on the blue

box next to the desired report. A pull-down will be displayed with agency numbers and weeks.

Click on the desired agency and/or week. The report will be displayed.

January 1, 2003 -18-

Page 20: INTERNET ACCESS LNL Policy Info & Field Reports

Unit Managers have access to the following reports:

ViewDirect

Report

AG240003 AG240N5A - NEW AGENTS STATUS

AL273001 AL273N5A - POLICIES SUBJECT TO NAIC REGULATION

BI925003 BI925N5A - BATCH PENDING PD REPORT AGENTS

BI925004 BI925N5A - BATCH PENDING REPORT AGENTS

CB010001 CB010N5A - CLIENT NUMBERS ASSIGNED

CC200002 CC200N5A – COMMISSION ACCOUNT STATEMENTS

CC200003 CC200N5A - RENEWAL STATEMENTS

CC200004 CC200N5A - ANNUAL PREMIUMS HELD IN ESCROW

CC200005 CC200N5A - SALES MANAGERS PRODUCTION OVERWRITE

CC773001 CC773N5A - ISSUE OBJECTIVES REPORT

CC806002 CC806N5A - SALES MANAGER GROWTH RANKING

CC806003 CC806N5A - AGENTS GROWTH RANKING

CC809001 CC809N5A - MODE PROFILE REPORT

CC836001 CC836N5A - TOB GROWTH REPORT

FA557G01 FA557N5G - WAR GROUP AVERAGE REPORT

FA557002 FA557N5A - WAR AGENT SUMMARY

To view current week’s reports, click on the white box next to desired report. The report will be

displayed.

To view reports that contain various agent’s reports or previous week’s reports, click on the blue

box next to the desired report. A pull-down will be displayed with agency numbers and weeks.

Click on the desired agency and/or week. The report will be displayed.

January 1, 2003 -19-

Page 21: INTERNET ACCESS LNL Policy Info & Field Reports

Agents have access to the following reports:

ViewDirect

Report

AL273001 AL273N5A - POLICIES SUBJECT TO NAIC REGULATION

BI925003 BI925N5A - BATCH PENDING PD REPORT AGENTS

BI925004 BI925N5A - BATCH PENDING REPORT AGENTS

CB010001 CB010N5A - CLIENT NUMBERS ASSIGNED

CC200002 CC200N5A – COMMISSION ACCOUNT STATEMENTS

CC200003 CC200N5A - RENEWAL STATEMENTS

CC806003 CC806N5A - AGENTS GROWTH RANKING

CC809001 CC809N5A - MODE PROFILE REPORT

CC836001 CC836N5A - TOB GROWTH REPORT

FA557002 FA557N5A - WAR AGENT SUMMARY

To view current week’s reports, click on the white box next to desired report. The report will be

displayed.

To view reports for previous weeks, click on the blue box next to the desired report. A pull-down

will be displayed with option to view previous weeks’ report. Click on the desired week. The

report will be displayed.

January 1, 2003 -20-

Page 22: INTERNET ACCESS LNL Policy Info & Field Reports

When the report is displayed, the following options will be available on the toolbar:

Scrolling to Next and Previous Pages

To scroll to the next page of the document, click . To scroll to the previous page, click

.

Scrolling to Next and Previous Documents

To scroll to the next document returned in the search, click . To scroll to the previous

document, click .

Scrolling to Next and Previous Sub-pages

To scroll to the next sub-page of a multipage image or AFP document, click . To scroll to

the previous sub-page, click .

Going to Specific Pages

To select a specific page to view, click .

Printing Documents

To print report/reports, click on the printer icon . A print box will appear. Select number of

copies desired. If report contains more than one page or multiple agencies, select all. Click ok.

January 1, 2003 -21-

Page 23: INTERNET ACCESS LNL Policy Info & Field Reports

Downloading Documents

To download the document, click .

Creating Page Notes

To view or create page notes, click .

Searching Documents

To see the dialog for finding one or more words in a text document, click . To find the

next instance of those words, click .

Changing Views

To change the image size, rotation, or quality, click .

Rotating Images

To rotate the image clockwise, click . To rotate the image counterclockwise, click .

Exiting the Viewing Window

To exit the viewing window, click .

January 1, 2003 -22-


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