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Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales
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Internet Retailing Jump StartFraud and Payments
Richard Parker – Head of Sales
CyberSource Strengths
Single source for eCommerce payment solutions Payment Acceptance
Global Acquiring w/Multiple Payment Types Order Screening
Fraud Screening & Export Compliance Payment System Security (PCI)
Blue chip customer base 295,000 customers 50% of the Dow Jones Industrial companies
Great reputation High reliability (4 x 9s uptime) Processing 2.5 Billion Transactions annually Processed $120 Billion in flow in 2009 Strong security Global reach and infrastructure
Global Operations
USA Founded: 1994, Public 1999 HQ: Mountain View, CA
Europe UK presence since 1997 Engineering centre: Belfast
Asia CyberSource K.K. established 2000 CyberSource Singapore established 2009
Top Tier Customers
Manufacturing
Retail & eRetail Travel
What Retailers Tell Us...
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimise exposure to data theft Single integration Reporting and reconciliation
Payment Management
The active management of payment operations, throughout the order lifecycle, to optimise business results
Respondent Profile
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Buying experience – minimising drop out New Markets – payment types, fraud issues, tax considerations, revenue
repatriation, general complexities Consumer confidence (security etc) in you and your site... Reasons why people DON’T shop online...
Minimising Costs and Optimising Profits Reducing Fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
CyberSource is a Payment Hub SupportingPayment Preferences Around the World
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New Markets – payment types, fraud issues, tax considerations, revenue
repatriation, general complexities Consumer confidence (security etc) in you and your site... Reasons why people DON’T shop online...
Minimising Costs and Optimising Profits Reducing Fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence (security etc) in you and your site... Reasons why people DON’T shop online...
Minimising Costs and Optimising Profits Reducing Fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Emerging Markets
UKGermany
FranceIreland
Spain
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Growth
Growth in online consumer spend 2008 - 2014
Source: Forrester 2009
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Reasons why people DON’T shop online...
Minimising Costs and Optimising Profits Reducing Fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reducing Fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Number of Fraud tools (average) Audit of fraud tools/ROI. Fraud tool management Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Greatest Business Threats
Accepted Orders: Later Resulted in Fraud
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Manual Review Minimising exposure to PCI Single Integration Reporting and Reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimising exposure to PCI Single Integration Reporting and Reconciliation
Post Manual Review Acceptance Rates
8% of the survey base responded ‘Don’t know’
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimise exposure to data theft Single Integration Reporting and Reconciliation
Customer Payment Data: Access
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimise exposure to data theft Single integration Reporting and Reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimise exposure to data theft Single integration Reporting and reconciliation
Keys to Success in Retail
The Revenue Opportunity Accept multiple payment options Minimise drop out New markets Consumer confidence Encourage more to shop online
Minimising Costs and Optimising Profits Reduce fraud Use the right anti-fraud tools for your business Optimise manual review process Minimise exposure to data theft Single integration Reporting and reconciliation
Orders Rejected: Suspicion of Fraud
7% of the survey base responded ‘Don’t know’
Profit Optimisation
$75,000
$95,000
$115,000
$135,000
$155,000
$175,000
$195,000
$215,000
0.10% 0.35% 0.60% 0.85% 1.10% 1.35%
Rejected Orders(Oppty Cost)
Fraud Loss
Profit Optimisation Point (least profit loss)
Low
Low
High
High
Adv
erse
Pro
fit
Imp
act
Accepted Fraud Rate
Adverse profit impact
Fraud loss
+
Rejected good orders
+
Cost to review orders
Global Payment Acceptance
Global Payment Acceptance
Global cards• Credit, debit• Corporate
Local cards
Additional
eCheque (US/Canada)
Subscription payments
Worldwide tax calculation
Pinless debit
Secure payment acceptance(Hosted forms/pages)
Direct debit & bank transfers
Dynamic currency conversion (US/Canada)
Pay
Payment System Security
MAXIMUMRETAINEDREVENUE
Reporting &Reconciliation
Global PaymentAcceptance
OrderScreening
ProcessingManagement
1
ORDER• Online• Call Centre• Mail Order• IVR• Kiosk• ERP
Global Fraud Screening Solution
The Most Comprehensive Fraud Management Solution
Over 200 global validation checks and services - Same-merchant purchase history - Global multi-merchant transaction histories - Device fingerprinting and location identification - Global validation services
Powerful rule management console
Automated case management
Managed by CyberSource or you
Managed ServicesScreening Management
Managed ServicesPerformance Monitoring
Global Fraud Management Portal
Decision Manager
Card Validation Services
AVS CVN
Payment System Security
MAXIMUMRETAINEDREVENUE
Reporting &Reconciliation
Global PaymentAcceptance
OrderScreening
ProcessingManagement
2
ORDER• Online• Call Centre• Mail Order• IVR• Kiosk• ERP
Processing Management
Secure, Reliable Processing Infrastructure
PCI Certified Processing Centres
Visa Europe/Asia – AIS certifiedVisa USA – CISP certifiedMasterCard – SDP certified24/7 physical securityMultiple processing centres on three continents
On-demand connections to multiple worldwide acquiring banks and processors
High Availability
99.9+% processing uptimeCurrently processing > 5.9 million txns dailyCurrent architecture operating at ~30% capacityEasily scalable
Payment System Security
MAXIMUMRETAINEDREVENUE
Reporting &Reconciliation
Global PaymentAcceptance
OrderScreening
ProcessingManagement
3
ORDER• Online• Call Centre• Mail Order• IVR• Kiosk• ERP
PCI-DSS Payment Security
Payment System Security
MAXIMUMRETAINEDREVENUE
Reporting &Reconciliation
Global PaymentAcceptance
OrderScreening
ProcessingManagement
4
ORDER• Online• Call Centre• Mail Order• IVR• Kiosk• ERP
Payment System Security
Payment Data Management• Hosted payment page/frame• Secure data storage
Secure Processing Infrastructure• PCI certified processing centres• User-level access controls
PCI Compliance/Remediation Services• Vulnerability scanning & monitoring• Compliance planning & remediation• Certification managementPay
The UK Fraud Report
Many Thanks
Any Questions?
Richard Parker – Head of Sales
01189 294877
07866 374989
Chris Andrew – Retail Strategic Market Consultant
01189 294882
07717 572902
