Internship Report Evaluation of patient’s satisfaction rate visiting Human Development Foundation...

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INTERNSHIP REPORT Evaluation of patient’s satisfaction rate visiting CHC Mardan

August -2015


INTERNSHIP REPORT

On Evaluation of patient’s satisfaction rate visiting HDF-Community Health Center Mardan

Submitted To:

1. Human Development Foundation

Muhammad Ishaq Signature

Regional Program Manager (RPM) ---------------------------------------------

Human Development Foundation. Remarks: ----------------------------------

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Dr. Naila Tahir Signature

Community Health Center Coordinator. ---------------------------------------------

Human Development Foundation. Remarks: ----------------------------------

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2. University of Agriculture Peshawar

Dr. Muhammad Israr Signature Head of Department Rural Development ---------------------------------------------

University of Agriculture Peshawar

Amir Muhammad Khan Campus Mardan Remarks: ----------------------------------

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3. External Advisor Signature Eng. Shakeel Ahmad Awan ---------------------------------------------

BE Telecommunication. Remarks: ----------------------------------

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Submitted by:

Naila Awan

B.Sc. Agriculture

Majors: Rural development

Final Year-605

Email: [email protected]

University of Agriculture Peshawar, Amir Muhammad Khan Campus Mardan

mailto:[email protected]


DEDICATION.

I would like to dedicate this Internship report

To my parents who are always been my heart beet and to my honorable

teachers

Who always guide me for the best way.


PREFACE

I am doing Bachelor’s degree in RURAL DEVELOPMENT at the University of agriculture Peshawar Amir

Muhammad Khan (AMK) campus Mardan. I’m 4th year student and therefore I have to conduct a 1

month internship.

The reason I choose to do my internship in HDF (human development foundation) is because. I

wanted to experience the HDF (Human development foundation) work and goals and to learn,

improve and develop new sets of skills. One of my main goals is to improve my experience. Another

goal is that I’m planning to do job in HDF (Human development foundation) and follow a Master’s

degree. This is why I choose to follow my internship in HDF; to learn and develop new sets of skills and

to experience working at HDF offices.

The other reason I choose HDF for my internship is because this organization means HDF is almost near

to my house and i can easily fulfill my tasks in HDF. It seemed convenient for me knowing at HDF, and

after knowing more about HDF I realized that I will work well in this organization.

In this internship report I will describe my experiences during my internship period. The internship report

contains an overview of the internship and the activities, tasks and projects that I had worked on

during my internship. Writing this report, I shall also describe and reflect my learning objects and

personal goals that I have set during my internship period

For this opportunity, I’m grateful to:

MUHAMMAD ISHAQ. (Regional program manager (RPM) HDF Mardan ) and my Internship coach. I

want to thank him for giving me the opportunity to follow my internship at his organization. He had the

kindness to accept me in his organization and guide me through my internship with advice, feedback

and tips despite his busy schedule

DR.MUHAMMAD ISRAR. (Head of the RURAL DEVELOPMENT department) .I wish to humbly

acknowledge with sincere gratitude his advice and guidance during my internship, I’m thankful to him

for giving me feedback and tips on how to handle and approach situations. He had always time to

answer all my questions concerning my internship.

DR. NAILA TAHIR. (Community health center coordinator at HDF). I want to say a big thank you for

all your help support and kindness, without her support it would be very difficult for me to complete

this task; she helped all the way, and provided guide line, necessary data and briefed me about the

work procedures,

ENG. SHAKEEL AHMAD AWAN. I wish to say special thanks to my external supervisor and my brother

Eng. Shakeel Awan for his advice and guidance during the writing of this report. It is his persistent

criticism that brought hope and confidence in me, even at the most depressing moments. He was

truly a source of inspiration.

Also I appreciate all the staff of CHC I worked with and spent good moments with during my

internship. I want to say thanks to Surraya (LHV), Komal(Mid wife), & Mr.Khurrum (dispenser and lab

Technician).

Besides my internship, I really enjoyed my work at CHC and HDF office. It is a great experience and I

want to thank everybody for it.


TABLE OF CONTENTS

1. INTRODUCTION

1.1 Internship Objectives

1.2 As a Patients relationship officer

1.2 Expectation from internship at HDF

1.3 My Introduction to the organization,

2. INTERNSHIP ORGANISATION (Human Development Foundation)

2.1 Organizational Tree

2.2 The HDF Holistic Model™ includes programs in 5 key areas.

2.2.1 Social mobilization

2.2.2 Economic development

2.2.3 Literacy and education

2.2.4 Sustainable Environment

2.2.5 Primary Health Care

3. COMMUNITY HEALTH CENTER (CHC)

3.1 Staff provided to the HDF-community health center

3.2 Equipment provided to the HDF-community health center

3.3 Services provided to the HDF-community health center

3.4 Procedure for Patients and CHC Staff. 4. EVALUATION OF PATIENT’S SATISFACTION RATE VISITING CHC MARDAN

4.1 Over all patient satisfaction level.

4.2 Trend of Patients visited CHC in august-2015.

4.3 Monthly analysis of patients visits trend to CHC in last 3 years.

4.4 Patient satisfaction with LAB tests.

4.5 Patients satisfaction with Ultra sound.

4.6 Patients satisfaction with medicine availability in CHC pharmacy.

4.7 Patients feedback about CHWs visits.

4.8 Patients satisfaction with CHWs work.

4.9 Patients feedback about CHC staff interaction.

4.10 Patients feedback about CHC staff cooperation.

4.11 Patients Feedback about CHC environment;-

4.12 Patients feedback about CHC surrounding environment.

4.13 Patients feedback about 24/7 service requirement.

4.14 Patients feedback about preference to CHC if another facility is made available in the

area.

4.15 Feedback about Hospital recommendation to others.

4.16 Patients Suggestions.

5. PATIENT’S FEEDBACK DB

6. CONCLUSTIONS

6.1 Internship Experience Summary

7. RECOMMENDATIONS

7.1 Recommendation for the Human Development foundation

7.2 Recommendation for the University

http://www.hdf.com/programs/hdf-holistic-model


1.INTRODUCTION

1.1 INTERNSHIP OBJECTVIES

The reason I choose to join, HDF-CHC internship program is because I wanted to benefit from the

experience. I wanted a new challenge and to learn, improve and develop new sets of skills. During

my internship 1 major competency is central, I worked as a..

1.2 PATIENTS RELATIONSHIP OFFICER: I was responsible to make a friendly relation with patients,

and record their opinion and perception about HDF-CHC services, mainly their complaints,

suggestions, and feedback as below,

To know that for how long the patient is visiting CHC

To know total number of the patient to visits to CHC till now

To know Patients satisfaction level about treatment with doctor

To know if the patient is Satisfied with lab tests

To know if the patient is Satisfied with Ultrasound report

To know if the patient is satisfied from the Medicine available at CHC pharmacy

To get patient feedback about CHW visits to their village

To know patient opinion about CHW interaction with them

To know the patients opinion about CHC staff interaction

To get patient feedback about CHC service hours

To know the patient level of preference to CHC

To know patient feedback about CHC Staff cooperation

To get patient feedback about Hospital and surrounding area cleanness

To record patient suggestion for improvement

1.2 EXPECTATIONS

Before my internship began my expectation where high, because it’s my 1st internship.

I had meeting with Muhammad Ishaq (RPM) and Doctor Naila Tahir (Female health coordinator in

HDF) and they described me what kind an internship it is going to be.

The organization is named HDF (human development organization) and they specialize in fighting

poverty by helping people help themselves, under their programs like


Social mobilization, education and literacy, primary health care, economic development and

sustainable environment.

It’s an organization that is considered to be one of the best in Mardan KPK.

Also I did my own research by going through the Organization’s website to get an impression and

understanding what kind of Organization it was. With the knowledge I obtained, I knew I could learn

much and I knew I could achieve my learning objectives.

I wanted to follow an internship where I could work for the poor communities and for their

development, because I always had an interest in that area.

As HDF is already working on areas of my interest which are ( Social mobilization, education and

literacy, primary health care, economic development).

That is why I choose to join HDF as internee.

1.3 MY INTRODUCTON TO THE ORGANIZATION

On my first day I was surprised when I came to the human development organization which is my

internship Organization. It was a house with a small garden with an office.

I remember a man opening the door wearing blue uniform.

I honestly thought It would be residential complex .

At the beginning I definitely had to get used to the idea of working in a house, with all the smalls

spaces and the house environment. But after a while I got used to it and felt comfortable.

The colleagues that I have worked with were very nice and helpful. HDF staff somehow consists of

interns. The interns were from different study areas and have different specialties. One of them was my

classmate. It was very useful because by this way we can learn and share the knowledge with each

other.

The tasks and project that I was assigned were very interesting. My topic of internship was Evaluation

of patient satisfaction rate visiting CHC Mardan. This was a great opportunity for me to learn because

I had little knowledge about health.

Overall my introduction with my organization went really well. The work fits my education and I felt I

could learn a lot. I felt really accepted and welcomed in the Organization.


2. INTERNSHIP ORGANISATION (Human Development Foundation)

The Human Development Foundation was formed in 1997 as HDFNA or the Human Development

Foundation of North America by a group of committed individuals as a gift to Pakistan on the 50th

anniversary of its independence. HDF Pakistan was registered in 1999 as an independent organization

in an effort to better deliver program services. In this structure HDF USA primarily serves an advocacy,

fundraising, and project design function and is supported by various chapters throughout the US. HDF

Pakistan is primarily responsible for program delivery but also forms partnerships with other

organizations including international agencies like World Food Program and UNOCHA.

In 2005 HDF Canada was formed to cultivate a community of like-minded individuals in Canada who

wished to further the HDF mission.

The HDF Board of Trustees, who among other tasks manages the foundations endowment fund and

long-term strategy is currently developing a Global Council which will have an advisory and strategic

role with all HDF affiliate organizations. In 2010, the HDF USA Directors and Trustees approved a

proposal to expand its programs to Nigeria. We anticipate the formation of HDF Nigeria in the near

future.

Each HDF affiliate is governed by a 100% Volunteer Board. No board member is compensated for their

time or expenses related to the foundation. In fact, many board members are our largest contributors,

and for some details are below,

HDF USA

Dr. Atiya Khan, Chairperson

Dr. Zeenat Anwar, Chairperson, Board of Trustee

Dr. Israr Abbasi, Vice Chairperson


HDF Canada

Mr. Gulzar Ahmed, President

Mrs. Nasreen Khan, Vice President

HDF Pakistan

Dr. M. Khalid Riaz, Chairperson

Lt Gen(Retd) Anis Abbasi, Vice Chairperson

Mr. Azhar Saleem, CEO

HDF Pakistan was registered in 1999 as an independent organization in an effort to better deliver

program services.HDF Pakistan is primarily responsible for program delivery but also forms partnerships

with other organizations including international agencies like World Food Program and UNDP.

Regional Staff

Muhammad Ishaq- Regional Program Manager, Mardan Region

Abdul Wahid Khoso- Regional Program Manager, Tando Muhammad Khan Region

M. Atiq ur Rehman- Acting Regional Program Manager, Rahim Yar Khan Region

Shaffi M. Shahzad Qureshy- Team Leader, Karachi Region

Ajab Khan- Team Leader, Zhob Region

Adnan Saleem- Team Leader, Lahore Region

Shahid Saleem- Team Leader, Islamabad and Muzaffarabad Region


2.1 ORGANIZATIONAL TREE

CEO: Chief Executive Officer,

PM PIP: Program Manger Program Improvement Program,

GM SS: General Manager Support Services,

GM PS: General Manager Program Services

PM Fin:Program Manager Finance,

M-HR & Admin:Manager HR /Admin,

M-IT:Manager Information Technology,

M PA/FD:Manager Public Affair/Foundation Development,

M SE/CPI:Manager Sustainable Environment/Community Program Empowerment,

PM Health:Program Manager Health,

PM Education :Program Manager Education,

PM EC.Dev:Program Manger Economic Development,

PM SM & Trg:Program Manager Social Mobilization & Training,

RPM MDN: Regional Program Manager Mardan,

RPM SBD: Regional Program Manager Shamsh abad,

RPM RYK: Regional Program Manager Rahim Yar Khan,

TL ZHB:Team Leader Zhob,

TL KKA:Team Leader Karachi Kachi Abadi,

TL ISB: Team Leader Islamabad, TL LHR: Team Leader Lahore, TL AJK: Team Leader Azad Jammu

Kashmir


2.2 THE HDF HOLISTIC MODEL™ INCLUDES PROGRAMS IN 5 KEY AREAS.

For the past 17 years HDF has been fighting extreme poverty through a unique holistic model of

development focused on lasting change. The cornerstone of HDF’s efforts is our commitment to

working directly with communities through our social mobilization program. In this, HDF facilitates the

formation of democratic community organizations which empower individuals to have a say in the

decisions that affect them. We believe that everyone deserves to be treated with respect and dignity,

and have an opportunity to succeed.

The HDF Holistic Model™ includes programs in 5 key areas. Social Mobilization, Education & Literacy,

Primary Health Care, Economic Development, and Sustainable Environment. Learn more about how

HDF is using The Power of 5 to change lives.





2.2.1

Overview

Social mobilization is the process of empowering local communities at the grass roots level. It is a core

aspect of HDF’s efforts to transform lives. Not only does it encourage individuals to identify their own

problems, but it also provides them with the tools to recognize their potential and make better use of

the available resources thus elevating their quality of life. Social mobilization requires full community

support with active participation from local institutions, leaders, community groups and residents that

work collaboratively toward a common goal.

Program Activities

Forming Development Organizations (DO)

Forming Village Development Organizations (VDO)

Forming Union Council Development Organizations (UCDO)

Organizing Manager Conferences

Conducting Managerial Skill Development Trainings

Conducting Staff Trainings

Fast Facts

1,615 DO’s formed

287 VDO’s formed

243 Children Forums formed

18,444 participants trained in Community Management Skills Trainings (CMSTs)


2.2.2

Overview

Economic development plays a crucial role in our efforts to empower communities and equip

individuals with the tools needed to achieve and sustain a desired quality of life. HDF’s efforts in this

realm focus on the delivery of micro-finance and micro-credit programs to provide both financial

resources and skills needed for people to earn a sufficient living.

HDF targets underprivileged and impoverished communities with an income level below the national

poverty line. HDF’s economic development program enables individuals from these communities to

improve their technical skills and expand small enterprises through micro-finance and joint ventures.

This program encourages a greater contribution by women in economic activities. In addition, it also

educates individuals about enhancing productivity in agriculture and livestock through raising

awareness, use of research and modern technology and best practices.

Program Activities

Conduct Technical and Vocational Skills Trainings

Conduct Poultry Farming Trainings

Joint Ventures with Individuals

Joint Ventures with Development Organizations/Groups

Provision of Micro-finance Services

Micro and Small Enterprises Development

Trainings & Workshops on best practices in Agriculture and Livestock

Business Management Skills Trainings

Establishment of Vocational Training Centers & Computer Centers

Organic Vegetable Farming

Campaign for Integrated Pest Management

Campaign for Kitchen Gardening


Fast Facts

6,881 micro-loans issued, with over $1 million disbursed

Initiated 282 joint ventures with individuals

10,846 individuals received technical and vocational skills training

2.2.3

Overview

Literacy and education are the most fundamental pillars of a functional society. At HDF, we strive to

create a system and framework to educate all of the citizens of Pakistan. We believe education starts

with the understanding of the need of engagement from the entire community. Our efforts are all-

encompassing; from building new schools to instilling a love of learning amongst children to providing

local residents with the training, tools and skills to actively engage parents in school activities.

Program Activities

Establishing and Maintaining Non-Formal Schools

Establishing and Maintaining Formal Schools

Conducting Student Enrollment campaigns

Facilitating Enrollment of Students in non-HDF Schools

Establishing Elementary & Secondary Schools for girls

Formation of PTAs

Offering Adult Literacy Courses

Providing Teacher Training Courses

Fast Facts

10,052 students enrolled HDF Schools


96 Non-Formal Schools (functional)

23 Formal schools opened (functional)

14 Elementary & Secondary Schools for girls

3,164 teachers trained in regular and refresher courses

4,329 adults attended the adult literacy courses

2.2.4

Overview

Developing new and sustainable infrastructure represents a significant part of HDF’s overall efforts to

better communities in need. The program focuses on reversing the loss of environmental resources.

HDF has partnered with communities to complete over 700 physical infrastructure projects, including

building of sustainable and safe drinking water systems with delay action dams, hand pumps and

tube wells, link roads, solid waste disposal, irrigation projects and agricultural pest management.

Program Activities

Hand Pumps

Drinking Water Supply Schemes

Water Course Linings

Link Roads

Tube-wells & Diesel Pumps

Culverts/Bridges

Street Pavements

Drainage/Sanitation

Retaining Walls

Check Dams


Delay Action Dams

Water Tanks

Latrines

Tree Plantation

Fast Facts

Delay Action Dams: 2

Check Dams: 2

Retaining Walls:19

Hand Pumps: 819

Roads (Link Roads, Street Pavements): 55

Drainage & Sanitation: 16

Tube Well, DWSS, Water Tanks: 68

Waste Management System & Latrine: 80

School Building Constructed 13

CHC Building Constructed : 9

Water Filtration Plan Installed 31

Kitchen Sanitation units: 101

Tree Plantation: 123,944


2.2.5

Overview

Since its founding, HDF has focused an extraordinary amount of its resources on improving the level of

health care in Pakistan. Our efforts include reducing mortality rates for at-risk individuals, improving

General health behaviors through education and understanding, and helping individuals identify and

solve their health problems using available resources. These programs range from preventative to

Curative health care, and help deliver critical health care such as widespread immunizations of

children and pregnant women, the treatment of injuries and illness, and school heath programs.

The program has three integrated components:

1. Preventive Healthcare

2. Curative Healthcare

3. School Health Program

Preventive Healthcare

A. Health Education Through Lady Health Workers

Creating awareness for Family Planning

Imparting education on personal hygiene, safe drinking water, sanitation and prevention of

communicable and non-communicable diseases, combat Malaria, HIV/AIDS and major

diseases

B. Maternal Care

Immunization of women of reproductive ages (15-45 years) against tetanus

Antenatal care for pregnant women and identify at-risk pregnancies

Training of birth attendants to ensure safe deliveries

Postnatal care


C. Child Care

Educate parents about importance and provision of immunization of children against

tuberculosis, diphtheria, pertussis, tetanus, poliomyelitis and measles

Growth monitoring of children under five

Curative Healthcare

Curative health services are provided through establishing Community Health Centers and HDF

Mobile Health Units. These centers are staffed by a physician, lady health worker, dispenser and a

midwife. These centers are used for:

1. First referral facility for identified high-risk cases

2. Curative facility to treat basic illnesses

3. Provision of curative services through Medical Camps

School Health Program

HDF has implemented a program for annual health examinations of all its students. The program

includes hearing and vision screening, as well as ensuring that all children are vaccinated against

common communicable illnesses. The program is are also used to teach children about health

related issues.

Fast Facts

Over 95% of children under 2 are fully immunized in HDF program areas

Over 95% of women fully immunized against Tetanus in HDF program areas

267 Free medical camps held

203 birth attendants trained


3. COMMUNITY HEALTH CENTER (CHC)

Community Health center (CHC ) is a facility introduced by Human development foundation under

Primary health care program, to provide basic health care services to the populations especially in

remote areas undeveloped areas where there was very little basic health care facilities available to

the residents.

To help the people in Mardan, HDF did an assessment and realized that step one needed to be

having some health care services available to the population. HDF decided to open a Community

Health Center in BAKRI BANDA, Initially the program was started in rental unit until HDF acquired their

own building in SAMMAR BAGH with more staff and machinery, which added more the popularity of

community health center among the residents,

3.1 Staff provided to the community health center,

Staff……………………………… #

1. Gynecologist………………… 01

2. LHV………………………..……… 02

3. Mid wife……………………….… 01

4. Ultrasound Technician...……….. 01

5. Lab Test Technician………… 01

6. Admin…………………………… 01

7. Gatekeeper……………………… 01

8. Sweeper………………………… 01

3.2 Equipment provided to the community health center,

1. Ultrasound machine

2. Thermometers,

3. BP Sets

4. Telephone connectivity

5. Labor room equipment ,

6. bed ward

7. Oxygen cylinder

8. Mobile Van with necessary equipment,

9. 24/7 Electricity with Generator , and solar power panels,


10. Clean drinking water,

11. Fan and air cooler,

12. Computers

13. Stretchers,

14. Furniture

3.3 Services provided to the community health center,

1. Gyne Health Services

2. Ultrasound Facility

3. Lab Test Facility includes urine test, Pregnancy test, typhoid test and blood test.

4. Labor room facility ,

5. 2 Bed ward facility ,

6. Pharmacy

7. Mobile Van Service for emergency patients,

8. HDF-CHC also provides door to door vaccination facility through trained and experienced staff

called Community health workers( CHWs)

3.4 Procedure for Patients and CHC Staff.

Step#1: A patient is received by receptionist and facilitated with a receipt after recording patients

details and type of medical help required,

Step#2: Patient is referred to waiting room for her turn to meet the doctor,

Step #3: Meeting with Doctor, after necessary consultation with the doctor, the patient is referred to

LAB Tests , Ultrasound If necessary ,

Step#4: After LAB Test and Ultrasound the patient need to sit doctor for further examination of his

health problem,

Step#5: Doctor Prescribes medicines to the patient, and advise her for recheck schedule if necessary,

Step#6: The Patient Purchases the medicine from CHC pharmacy,

Step#7: Meeting with Patients Relationship officer to record the feedback of patients about CHC,the

patient feedback is filled in special format given below,


Human Development Foundation (HDF)

Evaluation of patient’s satisfaction rate visiting CHC Mardan

(1st to 31st August, 2015)

Sr. No:____________________________ Data:_______________________________

Name:____________________________ W/O:_______________________________

Age:_____________________________ Antenatal/Gyne:______________________

Residence:__________________________________________________________________

Questionnaire

For how long the patient is visiting CHC ______(months/years)

No of visits till now ( <3 / >3 visits)

Patients satisfied by treatment with doctor (Yes/NO)

Satisfied with lab test (Yes/ No)

Satisfied with Ultrasound report (Yes/ No)

Medicine available at CHC pharmacy (Yes/ No)

CHW visiting their village regularly (Yes/ No)

Are you satisfied with the work of CHWs (Yes/No)

Does the staff interact with you in a friendly way (Yes/No)

Do they want CHC service 24 hours a day (Yes/ No)

Would they prefer delivering at CHC Mardan, if facility is made available (Yes/ No)

Staff cooperative (Yes/ No)

Hospital kept clean regularly (Yes/No)

Surrounding area kept clean (Yes/No)

Would you recommend this hospital to your friends,relatives and family (Yes/No)

Any suggestion for improvement:__________________________________________


4. Evaluation of patient’s satisfaction rate visiting CHC Mardan

In Month of August-2015 total 120 Patients visited CHC Mardan, This portion of Patient satisfaction level

analysis is based on patient’s feedback, Suggestion and complaints, I am presenting my analysis

through graphs with description

4.1 Over all patient satisfaction level.

Over all patient satisfaction level is very high (100%) and therefore patients prefer CHC for

treatment.

4.2 Patient visited CHC in august-2015.

In the month of 2015 total number of patients visited CHC were 120, the highest number is of

young patients at age 15-25 of 26-35 years, It is somehow a good sign for in terms of HDF –CHC

popularity in people of young age, but on other hand, authorities need to concentrate more

on the problems of young patients , and enhanced health care is required for them,


4.3 Monthly analysis of patients visits trend to CHC in last 3 years.

The Patients visits trend to CHC is increasing, from the graph we can see the number of patients

visited CHC since last one year is 47, which higher than previous Years, and thus the popularity

of the HDF-CHC is increased with passage of time.

4.4 Monthly analysis, patient satisfaction with LAB tests.

Over all patients satisfaction with lab test is also satisfactory except 2 % objections , more work

out and concentration is required to achieve 100%

Results,


4.5 Patients satisfaction with Ultra sound.

Patients are 100% satisfied from ultra sound and therefore patients prefer to diagnose their

disease through ultra sound in CHC.

4.6 Patients satisfaction with medicine availability in CHC pharmacy.

Patient satisfaction level is satisfactory except 4% objections, where after investigation I found

that the 1st Patient required medicines were not available at pharmacy and 2nd the patient

does not purchase from CHC pharmacy.


4.7 Patients feedback about CHWs visits.

Feedback of patients about CHWs visits is positive except 4% objection, where after

investigation I found that patients mostly say that in previous months CHWs did not visit their

village, and some time the area is not part of the officially allowed area’s for CHWs visits, hence

CHC management needs revise the list of area’s for CHWs visits ,in order to obtain100 % patient

satisfaction.

4.8 Patients satisfaction with CHWs work.

Patients are more satisfied from the work of CHWs, as graph shows, there are only 2, 3 refusals,

which after investigation I found these are general requests like CHWs cannot make her child

birth certificate etc.


4.9 Satisfaction about CHC staff interaction.

Patients say that CHC staff meet us in friendly way and help us in every type of problem; they

were satisfied 100% from CHC interaction as shown in graph.

4.10 Patients satisfaction about CHC staff cooperation.

As shown in graph above Patients are more satisfied from CHC staff cooperation,


4.11 Feedback about CHC environment;-

As per Patients feedback, the CHC is kept clean and they are 100% satisfied from CHC

environment.

4.12 Patients feedback about CHC surrounding environment.

As per Patients feedback, the surrounding environment of CHC is clean.


4.13 Patients feedback about 24/7 service requirement.

As shown in graph above 24/7 CHC service demand is very high and need CHC management

attention.

4.14 Would you still prefer CHC if another facility is made available?

All patients feedback that HDF provided facility for their village as a pioneer ,and they will

Prefer CHC for treatment even if another facility is made available,


4.15 Feedback about Hospital recommendation to others.

Mostly patients say that they always recommend CHC to her friends, relatives, family for

treatment and they are more satisfied from CHC treatment rather than others.

4.16 Patients Suggestions.

On asking about HDF-CHC improvement, patients suggested for FREE MEDICINES,49 patients

advised for free medicines in CHC ,

The 2nd suggestions is GYNECOLOGIST FOR CHILD DELIVERY, 47 patients suggested for

GYNECOLOGIST FOR CHILD DELIVERY

The 3rd suggestion is NIGHT SHIFT, 19 patients demand for night shift.

The 4th suggestion is AMBULANCE, 18 patients suggested for an for ambulance for emergency

purpose

And the 5th suggestion is 24/7 SHIFTS 16 patients demanded for 24/7 Shifts

100%100%

Patient Feedback about Hospital Recommendation to others


5. PATIENT’S FEEDBACK DB

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1 Shahida Khalid kandaro 26-35 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. - -

2 Nasrat istekhar Rashakai 15-25 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine - -

3 Najma sami ullah Chamtar 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

4 Shabana Shazaib Shah kali 15-25 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance gynecologist for Child Delivery. - -

5 Rabania Arab gul kandaro 15-25 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. 24/7 Shifts - -

6 Shabeena Hakeem jan kandaro 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance 24/7 Shifts Free medicine -

7 Shokat Zewar shah Charcha 26-35 2 Years 9 Yes Yes Yes No Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift Ambulance gynecologist for Child Delivery. -

8 Shehla Smeen khan Saeed abad 15-25 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts Free medicine - -

9 Sidra Shareef gul kandaro 15-25 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine Night Shift - -

10 Zeenat Kareem khan Bagh kali 15-25 Less than Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

11 Shabana muhammad khan Akram abad 15-25 Less than Year 2 Yes Yes Yes Yes No - Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

12 Muslima Aman ullaha Akram abad 15-25 Less than Year 4 Yes Yes Yes Yes No Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

13 Asiya Rasool khan kandaro 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine - -

14 Samia Javeed kandaro 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

15 Rehmat Rohal ameen Sarband kali 26-35 Less than Year 1 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

16 Zakira Mumtaz ali Khazano 15-25 3 Years 10+ Yes Yes Yes No Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

17 Shehnaz Asif ali shah Khazano 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Free medicine - -

18 Saima Khalid Saeed abad 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine Ambulance gynecologist for Child Delivery. 24/7 Shifts

19 Asma Shah khalid Hadi kali 15-25 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Free medicine - -

20 Nihad Imran Sarghoda 46-55 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts - - -

21 Basmeen Bilal Khazano 26-35 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. 24/7 Shifts - -

22 Sidra Ajmal ali Shamilat 15-25 Less than Year 3 Yes Yes Yes Yes No - Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine - -

23 Ayesha Ajmal khan Shahi bagh 15-25 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

24 Uzma Sadiq akabar Khazano 15-25 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

25 Saeeda Rahim khan kandaro 15-25 2 Years 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine - -

26 Murad bibi Islam khanjar 26-35 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. - -

27 Nahida Hazrat ali Sarband kali 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

28 Mussarat Ali Charcha 15-25 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine - -

29 Amriya Amanullah Chamtar 46-55 Less than Year 4 Yes Yes Yes Yes No - Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine - -

30 Zareen bibi khannan Charcha 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

31 Safia Gohar ali kandaro 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts gynecologist for Child Delivery. - -

32 Samreen Alif khan kandaro 15-25 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

33 Nagina Wali khan Husain abad kali 26-35 Less than Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine - -

34 Gulmeena Zareen khan kandaro 46-55 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

35 Tilawat muhammad zaman Chamtar 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

36 Hamina Bakht biland kandaro 36-45 2 Years 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts gynecologist for Child Delivery. - -

37 Shazia Arif Khwaja 36-45 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

38 Nazia Sher akhtar Khawaja 15-25 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts gynecologist for Child Delivery. - -

39 Alia Ibraheem Khanjar 26-35 Less than Year 1 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -


40 Asmat Sar biland khan Khazano 46-55 Less than Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

41 Tayeba Sajad ali Saeed abad 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

42 Samreen Jafar Shah kali 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

43 Subhania Tariq sammar bagh 26-35 1 Year 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance gynecologist for Child Delivery. - -

44 Dilraz Khan muhammad sammar bagh 36-45 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

45 Tajmeena Mohsin Speen bagh 26-35 1 Year 7 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts - - -

46 Neelam Bashir khanjar 15-25 2 Years 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

47 Zakia Latif Khazano 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine Ambulance - -

48 Sajida Adnan Khazano 26-35 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

49 Asiya Khaista khan Jalal kali 26-35 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

50 Rizwana Zaman Bakri banda 15-25 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift gynecologist for Child Delivery. - -

51 Musarat Sajad sammar bagh 26-35 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

52 Farida Manzor Sarband kali 15-25 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine Night Shift - -

53 Bibi hawa Taj muhammad Shamilat 26-35 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

54 Rawail Alamzaib Saeed abad 36-45 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

55 Ajmeena Hazrat hussain Shehbaz koruna 26-35 1 Year 7 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Free medicine - -

56 Shamia Rashid kandaro 15-25 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts Free medicine - -

57 Atia Masood sammar bagh 15-25 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Ambulance - -

58 Mehnaz Shehzad Charcha 26-35 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes 24/7 Shifts gynecologist for Child Delivery. - -

59 Saira Shaziab Khazano 26-35 2 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

60 Sultana Sabz ali Charcha 46-55 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. - -

61 Mumtaz Ahmad Sarband kali 26-35 1 Year 7 Yes Yes Yes No Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - - -

62 Salma Asad ali Khawaja 15-25 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Free medicine 24/7 Shifts -

63 Khalida Jawid Shebaz 26-35 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

64 Salma Jehan Chamtar 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

65 Haleema Jahanziab Janbaz kali 26-35 2 Years 7 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. - -

66 Nahida Fazal ghani Khazano 36-45 2 Years 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

67 Nosheen Ahmad khan Khawaja 26-35 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance gynecologist for Child Delivery. - -

68 Anisa Afzal Charcha 15-25 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - - -

69 Jamila Fazal Charcha 26-35 2 Years 8 Yes No Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance gynecologist for Child Delivery. - -

70 Zubaida Sadiq Shah kali 15-25 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine 24/7 Shifts - -

71 Basmeena Imran khan Shamilat 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

72 Seema gul Ihsan ali Do sekhra chowk 26-35 3 Years 10+ Yes Yes Yes No Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Free medicine - -

73 Zeenat Irfan Jalal kali 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift - - -

74 Nahida Abdul akbar sammar bagh 36-45 Less than Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. - -

75 Saima Hussain KHwaja 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine - -

76 Zainab Irshad Khwaja 36-45 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

77 Zeenat Khan muhammad Khan purr 36-45 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine - -

78 Nehara Tilawat Sarband kali 46-55 1 Year 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. 24/7 Shifts Free medicine -

79 Sumaira Gul khan Kandaro 26-35 2 Years 4 Yes Yes Yes Yes Yes yes Friendly yes No Cooperative Clean Clean Yes - - -

80 Wilayat Amjid Khazano 36-45 2 Years 7 Yes Yes Yes Yes Yes yes Friendly yes No Cooperative Clean Clean Yes - - -

81 Kalsoom Gohar ali kandaro 36-45 3 Years 10+ Yes Yes Yes Yes Yes yes Friendly yes No Cooperative Clean Clean Yes - - -

82 Rishma Fazal Jalal kali 46-55 1 Year 6 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - -

83 Sahil bibi Fazal e ghani Shah kali 26-35 2 Years 9 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - -

84 Najma Mozim shah Charsada 26-35 Less than Year 3 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - -

85 Zianab Abdul manan Sarwar 26-35 3 Years 10+ Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - -

86 Bakh zamina Mozafar shah Charcha 15-25 2 Years 5 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - -

87 Fozia Samad Pull koto 15-25 2 Years 8 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - - -

88 SIdra Allam zaib sammar bagh 26-35 1 Year 5 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean Yes - - - -

89 Basmina Mirza Saeed abad 36-45 2 Years 9 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean - - - - -


90 Mumlikat Fazal ghani kandaro 46-55 3 Years 10 Yes Yes Yes Yes yes yes Friendly yes No Cooperative Clean Clean - - - - -

91 Sidra Taj muhammad khan Shaikhmaltoon 15-25 Less than Year 3 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean - - - -

92 Lubna Rahat shah sammar bagh 15-25 2 Years 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean - - - -

93 Robina taseer Nary kali 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

94 Amriya Muhammad husain Khawaja 26-35 1 Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - -

95 Safia Allam zaib kandaro 26-35 2 Years 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance gynecologist for Child Delivery. -

96 Sabina Ahmad ali Khazano 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift Free medicine -

97 Shabana Sabz ali Pull koto 26-35 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - -

98 Asiya Mehroz khan Saeed abad 26-35 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. -

99 Basri Wazir Saeed abad 26-35 2 Years 9 Yes No Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

100 Musarat Husain Khanjar 26-35 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. -

101 Farida Niaz muhammad Saeed abad 36-45 2 Years 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine -

102 Ronaq Zyarat gul Shamilat 15-25 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - - -

103 Fehmida Arshad Chamtar 26-35 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance - -

104 Haleema Muhammad khayat Khazano 15-25 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

105 Nadia Saleem khan kandaro 26-35 2 Years 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Ambulance Free medicine -

106 Sana Amjid ali Saeed abd 36-45 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. Ambulance -

107 Faryal Nimat khan Saeed abad 26-35 1 Year 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - -

108 Saba mozafar Chamtar 36-45 3 Years 10+ Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - -

109 Sadia Rehman khan Shah kali 26-35 1 Year 7 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine gynecologist for Child Delivery. -

110 Jalwa Afaq Khawaja 26-35 2 Years 8 Yes Yes Yes No Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift gynecologist for Child Delivery. -

111 Alvida sabz ali Khazano 26-35 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

112 Muntaha Akram sammar bagh 36-45 1 Year 4 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

113 Shaista sarwar Charcha 26-35 2 Years 10 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. 24/7 Shifts -

114 Sanam Mushtaq Chamtar 15-25 1 Year 7 Yes Yes Yes Yes No - Friendly Yes No Cooperative Clean Clean Yes Night Shift - -

115 Ulfat Khan zada Khazano 15-25 Less than Year 8 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes gynecologist for Child Delivery. - -

116 Saira Jamshaid sammar bagh 26-35 2 Years 9 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - -

117 Afshen Wakeel Sammar bagh 26-35 2 Years 6 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Night Shift gynecologist for Child Delivery. -

118 Samia Biland khan khazano 36-45 1 Year 7 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

119 Sabreen Sabir kandaro 26-35 1 Year 5 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes Free medicine - -

120 Marwa Bilal khan Shah kali 26-35 Less than Year 2 Yes Yes Yes Yes Yes Yes Friendly Yes No Cooperative Clean Clean Yes - - -


6.1 INTERNSHIP EXPERIENCE SUMMARY

The 1 month of my internship with HDF have been very instructive for me. HDF has offered me

opportunities to learn and develop myself in many areas. I gained a lot of experience, especially in

the health section of HDF . A lot of the tasks and activities that I have worked on during my internship

are similar with what I’m studying at the moment. I worked in HDF-CHC where I did work on patients

satisfaction rate visiting CHC mardan . This gave me the chance to find out which areas I want work in

after my education. The thing that I found most interesting is how to deal with illiterate patients. I

learned many things about health by listening and learning about health tools.

As a bonus, I got the experience of patient’s relationship officer. I learned how to deal the patients

and gets the information about HDF-CHC . I also learned how the procedure for patients and CHC

staff occur.

Before my internship started my ideas did not match the experiences have gained during my

internship. This internship was definitely an introduction to the actual field work for me. I have learned

to work in an organization and apply my knowledge into practice.

I learned a lot from the different interns that I have been working with during my internship. Each intern

had a different educational background and that made it interesting for me. By working with them I

got to learn from them and become aware educational background.

My mentor during my internship was Dr.Naila Tahir who I have also learned a lot from during my

internship. As a health coordinator, she has lots knowledge in health. She was very helpful and

always willing to give me advice and feedback which I appreciate. I have tried to learn as

much as possible from her.

The conversation through email and Phone with my mentor Dr.Muhammad Israr is also an

important learning moment for me during my internship. He had always time to answer all my

questions concerning my internship. And as an Head of RURAL DEVELOPMENT he also helped

me a lot by giving me feedback on how to write my report and collect data . he had always

time to answer all my questions concerning my internship. I appreciate all the advice he gave

me during my internship.

I had fun following my internship at HDF-CHC . I learned a lot about the HDF-CHC areas. I also

became stronger in my communication and data collection from patients. I have achieved this by

writing suggestions and communicating through a well mannered behavior and my internship report

in English. I have improved my English oral skills by communicating with Dr Naila Tahir, but I still need to

practice more speaking English. That’s why I’m planning to take English courses to improve my English

oral as well as in my writing.

Interning at HDF-CHC was definitely a learning experience. I had fun attending at both HDF and CHC

. The most interesting event that I have attended during my internship beside the HDF-CHC was the

different visits of HDF fields, including Roshni development organization, Village development

organization (VDOs), and Development organization (DOs) and meet with presidents and secretaries

I really enjoyed visiting these fields and was definitely experience to remember.

6.CONCLUSTIONS


This internship was definitely beneficial for me and I’m grateful and thankful that I got to

experience and learn many things.

7.1 RECOMMENDATIONS FOR THE HUMAN DEVELOPMENT FOUNDATION

Human development foundation is a great learning organization for interns.HDF is a big organization

and helps interns improve and develops their skills. I would recommend HDF to keep hiring interns with

different educational background, to help build and improve the organization with the knowledge

they gained from their studies.

7.2 RECOMMENDATIONS FOR THE UNIVERSITY

The part that I found most interesting during my internship is the field visits and interaction with the

people. Sorting their problems and developed ideas for their development, during my studies I mostly

learned about rural development, and during my internship I got the opportunity to apply my

knowledge in practical,

That is why I’m recommending my university to develop an Internship office inside university ,whose

sole purpose should be to liaison with organizations and companies , to introduce new internship

programs and job opportunities for the graduating students,

The University internship office should do end to end supervision of the interns,

The office should be responsible to provide guaidlines to the interns during their internship.

7. RECOMMENDATIONS

Date post:	24-Jan-2017
Category:	Healthcare
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