Internship Report On

Janata Bank Limited and Its General Banking Activities

Internship Report On

Janata Bank Limited and Its General Banking Activities

Supervised by:Niluthpaul Sarker

Assistant ProfessorDepartment of Accounting and Information systems

Jagannath University

Prepared by:Akash Kumar Ghosh

ID: 114599(BBA) 6th BatchDepartment of Accounting and Information systems

Jagannath University

Date of Submission: 5th November, 2015

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Letter of Transmittal

Date: November 05, 2015Niluthpaul Sarker Assistant ProfessorDepartment of Accounting and Information SystemsJagannath University

Subject: Submission of internship report.

Dear Sir,

I would like to inform you that I have completed my internship report on the topic “General banking activities of Janata bank Ltd” of Bangladesh. I have completed my internship attachment period with Janata Bank Ltd. Preparing this report, I have collected information from all available sources in the most realistic and professional way.In writing this report, I have followed the instructions of my organization while at the same time consulting my institute supervisor. I have endeavored to the utmost potential and limited constraints to project the report as reflective as possible. I earnestly hope that this report will meet your specification would be delighted to furnish you with any clarification if required.

Thanks and RegardsYours Truly

-------------------------------Akash Kumar GhoshID No: 114599 (BBA) 6th BatchDepartment of Accounting and Information SystemsJagannath University

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Declaration of Student

I, Akash Kumar Ghosh, hereby declare that the present Internship Report on “General Banking

activities of Janata bank Ltd.” Uniquely prepare by me after completion of three months

internship of Janata Bank Limited.

I also confirm that this report is only prepared for my academic requirement. The work has not

been published in any journal or magazine, any other university or institution for any degree,

associate-ship, and studentship fellowship and other similar title of prize.

I further under take to indemnity the university against any loss or damage arising of forgoing

obligation.

Thanks and Regards Yours Truly

-------------------------------Akash Kumar GhoshID No: 114599 (BBA) 6th BatchDepartment of Accounting and Information SystemsJagannath University

Certificate of Supervisor

November 05, 2015

I am pleased to declare that Akash Kumar Ghosh bearing the Roll No: 114599, Registration

No: 1101314599 student of BBA program was advised to perform a study on the issue “General

banking activities of Janata bank Ltd” for writing an Internship Report.

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This student has reviewed all the relevant materials and has conducted efforts practically in

“Janata Bank Ltd” for three months to achieve practical knowledge regarding banking sector in

Bangladesh. I have supervised his study from the very beginning as well as the preparation of the

final Report.

I also knowingly certify that the Internship Report is an original one and has not been submitted

elsewhere previously for publication in any form.

He is wished all the best in his effort.

……………………

Niluthpaul Sarker

Assistant Professor

Department of Accounting and Information Systems

Jagannath University

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Preface

As a part of the course curriculum, each student of the Bachelors of Business Administration of

Jagannath University has to accomplish a project work, which is to preparing an Internship

report. In order to face the challenges of the new millennium, there is no better sector for us than

to learn about the Banking system and its Activities. The report has been prepared on the basis of

general activities and the analysis of performance of the bank. I have prepared this Internship

report on “General Banking Activities of Janata Bank Ltd” which is core activity of a bank.

I was assigned at the Armanitola Branch of Janata Bank Limited to complete my internship

program during my internship program I had a lot of fun, but most importantly I realized how to

work under the pressure of responsibilities. This practical orientation is necessary for the

development and preparation of a person before entering into the corporate world.

I tried my level best to learn something during three months internship period and prepared this

report. However, my main concentration was General Banking section and thereby, I allocated

Maximum time to work at General Banking section. Therefore, in this report I have described

about my job responsibilities at General Banking.

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Acknowledgement

Successful completion of any work needs inspiration, guidance, and financial and logical help

from others. My study is not behind this theme. In preparing this report, different persons have

extended their helping hands to me. It would have not been possible for me to prepare this report

without their help. I am very much fortunate to get the sincere guidance and supervision from a

number experienced persons.

First of all, I would like to express my indebtedness and deep sense of gratitude to my

Institution’s supervisor Niluthpaul Sarker Assistant professor, Department of Accounting and

Information systems, Jagannath University and Mr. Kazi Md. Nasir Uddin Assistant professor,

Department of Accounting and Information systems, Jagannath University, as without their kind

direction and proper guideline this study would have been a failure. In every phase of preparing

the report, their supervision helped me a lot to complete this report

I am especially grateful to Md. Ruhul Kabir the Manager Armanitola Branch, and help to do my

internship. I also like to give thanks to all other officers of the Branch for giving me suggestions

and facilitating my internship report.

I am thankful to The Assistant Executive Officer Md. Rasheduzzaman, Armanitola Branch who

has helped me to prepare this report by providing necessary information and practical

experience.

I would like to convey my thanks to all other officers for their valuable suggestions and

contributions that have helped me much in preparing this report.

……………......……Akash Kumar GhoshID No: 114599 (BBA) 6th BatchDepartment of Accounting and Information SystemsJagannath University

Abstract

This project paper is a partial requirement for the Bachelor of Business Administration. As a part

of the project paper program, General Banking Activities Of Janata Bank Ltd” was placed by

me. A lot about operations of this bank is learned by me.

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Janata Bank Ltd is a commercial Bank which is one of the most popular banks in Bangladesh.

The Bank started its operation from 1972, during this time it has improved its image in the

society as a commercial Bank. Now it has 906 branches in Bangladesh. All branches are situated

in the highly demanded areas and rural areas.

This report is not only explores Janata Bank’s activities as one of the leading government

companies, but also highlights the performance of this bank. This report consists of 7 chapters.

In the report, at the very first introduction of the report, objectives, scope, and methodology, sources of data collection and limitations of the study have been acknowledged.

In the second chapter Literature Review has been described i.e. Definition of bank and banking, overview of banking sector of Bangladesh.

In the third chapter Overview of Janata bank has been described i.e. Background of Janata bank, Products and services of the bank, Bank operational area.

In the fourth chapter findings in different situations about general banking performance of Janata Bank Limited are denominated.

In the fifth chapter learning in the intern period are presented.

In the sixth chapter Analysis and findings for the better understanding of the report are provided.

In the seventh chapter Recommendation and Conclusion are presented.

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List of AcronymsAcronym Description

BBA Bachelor of Business Administration

HRD Human Resource Division

JBL Janata Bank Limited

FX Foreign Exchange

CAMEL Capital Adequacy, Asset Quantity, Management, Earnings and Liquidity.

IMF International Monetary Fund

NPL Non-Performing loan

SEC Securities and Exchange Commission

BB Bangladesh Bank

RAKUB Rajshahi Krishi Unnayan Bank

BASIC Bangladesh Small Industries and Commerce Bank Limited.

BSRS Bangladesh Shilpa Rin Sangsta

BDBL Bangladesh Development Bank Limited

FCA Fellow Chartered Accountant

CEO Chief Executive Officer

ATM Automated Teller Machine

IME International Money Express

CBL City bank ltd.

GDP Gross Domestic Product

LPG Liquefied Petroleum Gas

CD Compact Disc

BDT Bangladeshi Taka

REB Radiation Epidemiology Branch

TIN Tax Payer’s Identification Number

IT Information Technology

SWIFT Society for Worldwide Interbank Financial Telecommunication.

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Table of Contents

Sl. No. Description Page

Cover Page i

Letter of Transmittal ii

Certificate Provided by Organization iii

Declaration of Student iv

Certificate of Supervisor v

Preface vi

Acknowledgement vii

Abstract viii

List of Acronyms ix

Table of contents x

Chapter 1: Introduction 1

1.1 Background of the Study 2

1.2 Objectives of the study 2

1.3 Methodology of the study 3

1.4 Sources of Data 3

1.5 Scope of the study 4

1.6 Limitation of the study 4

Chapter 2: Literature Review 5

2.1 Definition of Bank and Banking 6

2.2 Overview of Banking Sector in Bangladesh 6

2.3 History of Scheduled/Commercial Bank 7

Chapter-3: Overview of Bank 10

3.1 Background of Janata Bank Limited 11

3.2 Products & Services 12

3.3 Bank Operational Area 14

Chapter-4: General Banking 16

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4.1 General Banking 17

4.2 Customer Services 17

4.3 Services and Product 18

4.4 Departments 21

Chapter-5: Learning 24

5.1 Internship Position, Duties & Responsibilities 25

5.1.1 Foreign Remittance Department 25

5.1.2 Accounts & clearing Department 26

Chapter-6: Analysis and Findings 27

6.1 Ratio Analysis 28

6.2 Other’s Analysis of JBL 32

6.3 Findings & Discussion 33

Chapter-7: Recommendation and Conclusion 36

7.1 Recommendation 37

7.2 Conclusion 40

Bibliography 41

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CHAPTER ONE: INTRODUCTION

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1.1. Background of the Study:

Now we are living in the age of competition at anything in any places. From that tendency

recently Education is also in the age of competition. So the procedures and standards of teaching

are upgraded by different universities and institution in our country. In respect to that, internship

is mandatory for our BBA program offered by Jagannath University. This program is a partial

fulfillment of our BBA curriculum. To do so I decided to complete my internship in Janata

Bank Limited. In connecting, HRD of JB sent me to the Armanitola Branch and assigned to

prepare this report. Internship program is the practical aspect of our theoretical learning. It makes

a bridge between the gap of classroom learning and practical learning. In this view, Internship

plays a pivotal role for each professional degree like BBA. The study will help formulate suitable

policies taking into consideration different ideas, suggestions and feelings of the customers and

bankers. Furthermore, it may note that Janata Bank executives who are really executing the

policies undertaken by the top management will have a chance to communicate their interaction

and provide necessary feedback.

1.2 Objectives of the study:

There are some purposes of preparing the report which helps me to fulfill my thirsty. These are

given:

To acquire knowledge about relationship between theoretical knowledge and practical

activities.

To know about Branch level General Banking Activities.

To fulfill academic requirement.

To gain practical knowledge in banking.

To recommend ways and means to solve problems regarding Banking.

1.3 Methodology of the study:

The information which is represented in the report is collected internally and externally. Internal

section can be the combination of primary data and external represents secondary data. Within 3

months a lots of events have been occurred from where it helps to prepare the report. Sometime

orally I have collected information which is not available. And these can be gathered only

personal experience.

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1.4 Source of Data:To make the Report more meaningful and presentable, two sources of data and information have

been used widely.

Source of Data

Figure: Sources of data

Both primary and secondary data sources were used to generate the report.

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PRIMARY DATA

SECONDARY DATA

1.4.1 Primary Sources:

Interview, observation, and 3-month work experience with different divisional in charge and

suggestions of many executives of the bank.

1.4.2 Secondary Sources:

Annual reports of Janata Bank Limited, Instruction circular of Head Office, Brochures of

different Banks, News Paper & Magazine regarding Banking issues, Seminar papers and so on.Sources Validity Reliability Practicality

Annual Report Of 2014 Moderate High High

Internet High High High

Text book High High High

Table: Sources of Secondary Information1.5 Scope of the study:

The duration of the study was a very short span of time. It was three month long internship

program (August2015 to October 2015). It was very much hard to complete a report as well as

assigned tasks by the Bank. So I had to complete this study facing very much time presser. This

report covers only General Banking Services, activities and procedures of Janata Bank

Limited. Especially this report emphasizes on the comparison of different bank interest rate and

deposit schemes, in a word financial products. It considers only one Branch from all well-known

public & private Banks.

1.6 Limitations:

Inexperience on practical work to do so.

Three months’ time is not proper to perfectly represents on this task.

I have the official job due to not managing proper time.

Sometimes data is not available.

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CHAPTER TWO: Literature Review

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2.1 Definition of Bank and Banking:Bank is an institution that deals in money and its substitutes and provides crucial financial

services. The principal type of baking in the modern industrial world is commercial banking and

central banking. Banking Means "Accepting Deposits for the purpose of lending or Investment

of deposits of money from the public, repayable on demand or otherwise and withdraw by

cheque, draft or otherwise." The concise oxford dictionary has defined a bank as "Establishment

for custody of money which it pays out on customers order." In fact, this is the function which

the bank performed when banking originated. "Banking in the most general sense, is meant the

business of receiving, conserving & utilizing the funds of community or of any special section of

it."

2.2 Overview of Banking Sector in Bangladesh:

2.2.1 Financial System in Bangladesh:

Financial System is the set of well-organized institutional set up which helps to transfer excess

funds from surplus unit to deficit unit. The financial system in Bangladesh includes Bangladesh

Bank (the Central Bank), scheduled banks, and non-bank financial institutions like leasing etc.

Microfinance institutions (MFIs), insurance companies, co-operative banks, credit rating

agencies and stock exchange. Banking sector occupies the lion portion share of financial system

in Bangladesh. Bangladesh bank is authorized for regulating and supervising financial

institutions in Bangladesh.

2.2.2 Banking sector in Bangladesh:

Despite in recent years, many non-bank financial institution has been established, still the

financial system of Bangladesh is mainly banking sector based. Banking sector consists of

Bangladesh Bank as the central bank, four state-owned commercial banks, four specialized

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Bank/development financial institutions, thirty private commercial banks and nine foreign

commercial banks.

2.3 History of Scheduled/Commercial Bank:

2.3.1 State-Owned Commercial Bank:

Bangladesh becomes independent after long nine months war. Before the liberation, most of the

banking company were owned by the then west Pakistanis. So, the then Government of

Bangladesh nationalized all the banks operating in Bangladesh except foreign Banks

(Incorporated in abroad). All these banks were grouped into commercial banks through merger

process. Among the six commercial banks, two banks namely Pubali bank and Uttara bank were

shifted to private sector in January, 1985 and another bank Rupali bank was incorporated as

public limited company with effect from December, 1986. The rest three banks namely Sonali

bank, Agrani bank and Janata bank were also transferred as public limited company in 2007. So,

now there are four state owned commercial banks operating in Bangladesh.

In a report of IMF, it has been stated that the initial focus on state-led banking imitate the

Government’s lively quest of industrial policies to inspire growth. SCBs were considered as the

proper means of generating savings that could be facilitate industrial finance to the sectors of the

economy with the best growth prospects. SCBs major drawbacks are the lack of corporate

governance and undue political pressure even in loan disbursements without proper analyzing the

prospects of the borrower. Despite recently some measures have been undertaken but this legacy

is still visible in high NPL ratios and frail solvency. The Government of Bangladesh has

indicated its desire to divest of the state owned banks, and took an initiative in late 2008 to make

them limited liability companies. The Ministry of Finance, in consultation with the SEC and BB

allowed the banks to move their accumulated losses into capital surpluses based on the notion of

Goodwill.

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2.3.2 Specialized Bank/Development Financial Institutions (DFIs):

After liberation, two specialized bank operating in Bangladesh were also nationalized and

renamed as Bangladesh Krishi Bank and Bangladesh Shilpa Bank. But Bangladesh Krishi bank

was divided in 1987 and renamed as Rajshahi Krishi Unnayan Bank (RAKUB) for Rajshahi

Division to promote agricultural development in that region and Bangladesh Krishi bank for the

rest of part of the country. In 1988, another specialized bank name Bank of Small Industries and

Commerce Bangladesh Ltd. (BASIC) was established as private bank to promote small and

medium entrepreneurship. In 1993, the then Government of Bangladesh took the control of

BASIC and was declared it as a specialized bank. Bangladesh Shilpa Bank was merged with

Bangladesh Shilpa Rin Sangsta (BSRS) in 2010 and renamed as Bangladesh Development Bank

Limited (BDBL). So, currently there are four specialized banks which are termed as

Development Financial Institutions (DFIs) operating in Bangladesh.

2.3.3 Private Commercial Bank:

Local private commercial bank started operation in the decades of 1980's. We can categorize

local private bank in the following manner:

First generation bank: Those established in the decades of 1980s.

Second generation bank: These banks started operation in 1990 to 1995.

Third generation bank: After 1998, these banks are established.

At present, there are thirty local private commercial banks operating in Bangladesh. PCBs

dominate the banking sector of Bangladesh. More than fifty percent of total deposits and assets

are covered by the PCBs. The performance of PCBs is much better than SCBs and DFIs in all

respects. Client service innovation and banking service automation is one of the major reasons

for their domination over the SCBs and PCBs. among the three generation of PCBs, third

generation banks are more innovative and provide better client services through automation

whereas first generation banks are little bit in backward position though they continuously

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improving their condition to compete in the market. Bangladesh’s PCBs have quickly occupy

market share at the expense of the state-owned commercial banks (SCB) and presently grasp

more than 59 percent of total deposits whereas it is only 28 percent for the SCBs and PCBs

assets coverage is 58% whereas it is only 29% in SCBs.

2.3.4 Foreign Commercial Banks (FCBs):

Before liberation, there were few FCBs operating in the country which was incorporated in

abroad. Among those foreign banks, Standard chartered Grindlays Bank was merged with

Standard Chartered Bank in 2003 and then American Express Bank further merged with

Standard Chartered Bank in 2005. Credit Agricole Indosuez bank was renamed as Commercial

Bank of Ceylon Ltd. in 2003. Currently, there are nine foreign commercial banks operating in

Bangladesh. Foreign Commercial Banks suffered for lack of wide spread branch network. Their

operation is basically limited to capital city and some other municipal city corporation area.

2.3.5 Scheduled Bank According to the Law:

According to Bank Company Act, 2007, "All such banks operating in Bangladesh with different

paid-up capital and reserves having a minimum of an aggregate value of Tk. 50 lacs and

conducting their affairs to the satisfaction of the Bangladesh Bank have been declared as

scheduled banks in terms of section 37(2) of Bangladesh Bank Order 1972. In terms of section

13 of Bank Company Act, 1991, the minimum aggregate value was Tk. 20 crores. From 30th

March, 2003, it was tk. 100 crores and from the 8th October 13, 2007, it has been raised at the

minimum of Tk. 200 crores" [Bank Company Act, 2007].

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CHAPTER THREE: Overview of Bank

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Introduction:

Mankind’s greatest achievements happened in great leaps and bounds. The realization and the hard work

took a while but the end result always brought about massive changes to lifestyles.

Janata Bank’s tale of success follows a similar trail of high goals and an indomitable will to perform the

required hard work. Obstacles were always considered as challenges to be conquered. Although they

managed to successfully define complete each goal, each accomplished goal inspires them to tackle the

next with optimism. It has strengthened strives to offer flawless and efficient banking to all spheres of the

community. Every year they plan to take ever greater initiatives to bring about better changes in banking.

It is not just going to be a step forward; it is going to be a great big leap for banking in this country.

3.1 Background of Janata Bank Limited:

With the emergence of Bangladesh as an independent, sovereign state in 1971 after a devastating

nine month war against the West Pakistani occupation army, a war, full of blood and tears,

trauma and pain of millions of our beloved ones, the legacy of rebuilding the already broken

financial base of the country was felt as an urgent call of the day against a collapsed economic

reality of a newly born state.

3.1.1 Inception:

In this backdrop, in order to rebuild the country’s economy, measures had been taken to merge a

number of banks previously operated in this region and make new banks and this initiatives led

to formation of Janata Bank in 1972 by combining the erstwhile United Bank Limited and Union

Bank Limited under the Banks Nationalization Order (President’s Order No. 26) of 1972.

3.1.2 Corporatization:

In 15 November, 2007 Janata Bank got registered with the Joint Stock of Registrars and restructured it as

a public limited company with the name Janata Bank Limited.

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3.2 Product and Services

There are many state owned and private commercial bank in Bangladesh. Among all JBL is the

second largest state owned commercial bank. JBL provide both corporate and retail banking

services with a strong focus on socio economic development of the country. The bank typically

provides short term working capital loan and limited long term credit exposure. Moreover, JBL

offers micro enterprise and special credit as well as rural banking. Under corporate banking

services, JBL provides trade finance, consumer finance, project finance, syndicate finance. On

the other hand, various deposit scheme and remittance facilities are delivered through retail

banking.

Deposits

1. Current & Call Deposits

2. Savings Bank Deposits

3. Monthly Scheme Deposits

4. Term Deposits

5. Special Notice Deposit

Loans & Advances

1. Term Loan

2. Small and Medium Enterprise Loan

3. Continuous Loan

4. Rural & Agro Credit

5. Poverty Alleviation Program

6. Micro & Cottage industries loan

7. Specialized Loan Program

8. Import & Export Finance

9. Letter of Credit

10. Letter of Guarantee

11. Other Credit Program

Services

1. Financial Services (Inland Remittance)

2. Financial Services (Foreign Remittance)

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3. Other Financial Services

4. Utility Services

5. ATM Service

6. Welfare Service

7. Service to the Government

8. Other Service

9. Customer Care

Web based Spot cash

1. Speedy Remittance Cell

2. Western Union

3. IME

4. Placid N.K. Corporation

5. X-Press Money

6. NBL Quick-Pay

7. Prabhu Group Inc.

8. Trans Fast Remtt

9. Ria Financial service

10. Marchentrade

11. EZ Remtt.

12. CBL Money Transfer

13. Cash X-Press

14. Samba Financial Group

15. MoneyGram

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3.3 Bank Operational Area

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Janata Bank Limited has started its operation from November 15, 2007.The management of the

bank lies on a 12-member board of directors. The government appoints the board of directors and

the executive head is managing director and chief executive officer (CEO). He is assisted by one

deputy managing director, six general managers and other higher executive officers. The general

managers are in charge of six administrative divisions of the country Dhaka, Chittagong,

Rajshahi, Khulna, Sylhet' and Barisal. There are 27 divisions of Janata Bank Limited including 1

training institute at its head office. Other than deposit collection and development in all fields of

economy, the bank provides various welfare programmers and off-balance sheet activities.

Salary disbursement of different government organizations and food procurement process unit

are included in bank's agencies services. Loans and advances are not only disbursed to business

community and industrialists but also disbursed to almost all professionals. The bank also gives

credit facilities to agricultural and other priority sectors besides business and industry.

Responsibility of disbursing government contribution of salary to the teachers of schools,

colleges, and madrasahs and other government and non-government educational organizations

are within the framework of the bank services. The bank is jointly involved with certain NGOs

for poverty alleviation programmer. The fields that Janata Bank Limited, through its Industrial

Credit Division, finances are garments (local and export oriented), food processing, production

of fodder, infrastructure development, paper, medical hospitals and pharmaceuticals industry,

heavy industry, information technology and telecommunication, power generation, fertilizer,

leather and cement. The government has set a goal to make the country a middle income one by

reducing the poverty to half and rapid expansion of small and medium enterprises (SMEs) within

2015. Realizing the fact that there is no alternative of setting up small and medium industries for

employment and poverty alleviation of the people, the government set goal for labor intensive

and employment-oriented economic development under Poverty Reduction Strategic Paper

(PRSP) and Industrial Policy 2005. As a development partner of the government, Janata Bank

Limited is playing a vital role in establishing industries in SMEs in creating jobs and in

enhancing GDP growth. Janata Bank Limited has disbursed taka 5859 million in 4539 projects of

small, medium and Cottage Industries. It is playing pioneering role in financing in SMEs. The

financing SME sectors are composite textile, composite knitting, spinning, weaving and finishing

and dying, LPG, artificial flower production, flower cultivation, export-oriented leather goods,

export-oriented jute goods, electronics and electrical products, computer software and

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information technology, ceramic, melamine, tiles and glass mirror, small power plant, plastic and

plastic goods, CD, health, education, service and hotel, aluminum products, processing and

marketing of ducks, chickens, goats, sheep and cows meat, farming of ducks, chicken and fish,

hatchery and feed mill, production of food and food products, printing and packaging, chemical

and pharmaceuticals, production, processing and marketing of milk, handicrafts and cottage

industries, production and processing of tea, producing and marketing of organic and composed'

fertilizer and guti urea, production of insecticide and bio-pesticide. Beside this, the bank also

grants SME loans if any project/business appears to be prospective within the framework of

government's industrial policy. The bank is directly financing in different agricultural sectors

including production of seasonal crops, fish cultivation, farming of chicken and ducks, cattle and

horticulture in 1299 unions through its 555 branches. The credit policy has been reformed to

facilitate loan to all levels of rural people for their easy access to the rural credit. In 2008 Taka

6550 million was allotted for increasing the credit flow in the rural areas and out of the allocation

Taka 5878 was distributed.

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CHAPTER FOUR: General Banking

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4.1 General Banking:

General banking is all about the combination of different departments and the activities

performing in banking operation. Basically it shows how department helps to collect money

from the one client and lend to the other client and to do so it has distinctive goal as well as

objective. Always they try to fulfill their target what actually given by top management to

accomplish touch overall goal of the bank through their branches. Each and every section of the

branch is interrelated with other one not having to be any wrong. So it’s not headache only that

section which has something wrong, it has to be carried every section. As well, all sections are

ready to help each other to perform their activities. The department tries to create interest in

customers’ mind through why they would come in the bank and what would be the advantage

behind this. People are getting interested to deposits in the bank to match time value of the

money and have security as well as withdraw their money based on demands and needs by

paying cheques. To be principal instruments interest security and different services play as vital

role to attract the customers. In fact, there is no relation between banker and customers except

transaction related activities. And that’s why banker always tries to provide best and unique

opportunity to the customer through superior services rather to other banks to hold them.

Therefore different activities like cheque, pay order issue, local, foreign remittance, funds,

account opening etc. are carry out by the departments.

 

4.2 Customer Services:

In the branch different sections are ready to give the services which are the ultimate solution of

the customers. Any information, if customer wants to know, he or she can get it either phone or

coming in the bank. But by phone all information is not provided due to maintain security.

Normally what amount of money in their (customer) account, to open an account what should be

followed, when can be taken cheque book and deposit book, what the condition of interest rate,

how money can be transferred to other bank etc. This type of services bank provided to the

customer. People always want to get the customer service as early as possible. JBL wants as fast

as possible they will offer the services to the customer rather than other banks holding own

29

position and go forward more by superior services through smiling face as well as well behaving

what they need. Sometime which facilities (products) have been come in new way for the

customers and helpful are informed. To develop customer service more, sometimes they are

asked what their expectation to the bank about it is. If it is possible manager tries to add with

customer service Therefore info provider has to be always spirited and active to provide just in

time. These services and account opening to provide executive officer basically is active in the

REB Branch.

4.3 Services and Product:At competitive market, to survive strongly is much more challenging and difficult. To hold own

exultancy, JBL beside traditional services has launched new products and services through

customization. Account opening to closing and different services of JBL what they provide is

given below:

4.3.1 Account opening:

To start the transaction permanently in a Janata Bank registration should be maintained which is

account opening. One of our Officer (Executive officer) is always ready to provide this type of

service by account opening one considered as own and loyal client to the bank. Therefore it

wants to retain this customer for a long time providing superior services. To open an account

some criterion client has to follow which helps to keep information about them to it. To open

account in the Janata Bank they have different account form to registry in different name.

Generally to open any account first of all collecting the form filling account holder’s name,

father’ name, mother’s name, date of birth, citizenship, religion, present and permanent address

and signature. Introducer’s approved should be mandatory and filling nominee’s information like

A/C holder in the form. After this task he or she will be given a photocopy of voter ID card/valid

passport/Nationality Certificate and three copies photographs (two for A/C holder and another

one for nominee). Then officer will check it and give an A/C no. as well deposit book to deposit

money in the A/C no. Then the respective officer inputs data into Easy Banking Software. Then

he prints thanks letter for introducer and A/C holder and sends these letters in respective address

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to verifying addresses of introducer & A/C holder. After verifying A/C holder’s address the

officer issue cheque books to withdraw money.

JBL (Janata Bank Limited) focuses different importance to the different A/C. according to that

the requirement varies.

4.3.1.1 Deposit Products:

Current Deposit Account: Current Deposit account is the most important for the bank. This

A/C is opened by business people who are used to daily transaction for business purposes.

People mostly maintain this A/C to have daily transaction in any time and for security. No

interest is paid in Current Deposit Account due to any time withdraw from the bank and deposit

to the bank. To open this account, there some rules and regulation which is controlled by

Bangladesh Bank (Central Bank) have been maintained by Janata Bank (JBL).

Types of Current Deposit Account:

Current Deposit Account (Personnel)

Current Deposit Account (Sole Proprietorship)

Current Deposit Account (Partnership)

Current Deposit Account (Limited Liability Company)

Current Deposit Account (Association/Trust/Society)

Saving Account: Saving account is quite different from Current A/C. Bank provide interest 5%

at present to the client to maintain deposit in. Here, client cannot withdraw his money any time

as his wish. Some restrictions have to follow to withdraw money per week. People are more

interested to open A/C for sending and receiving money from different source abroad and local

as well getting interest and security.

Saving account services provided by JBL:

Fixed Deposit Receive (FDR)

Janata Bank Saving Deposit Scheme (JBSDS)

Medical Deposit Scheme (MDS)

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Education Deposit Scheme (EDS)

Foreign currency deposit

Account Closing:

For two reasons, one can be closed. One is by banker and other is by the customer.

By banker: If any customer doesn’t maintain any transaction within six years and the A/C

balance becomes lower than the minimum balance, banker has the right to close an A/C.

By customer: If the customer wants to close his A/C, he writes an application to the manager

urging him to close his A/C.

But in practice, normally the customers don’t close A/C willingly. At times, customers don’t

maintain any transaction for long time. Is this situation at first, the A/C becomes dormant and

ultimately it is closed by the bank.

4.3.1.2 Loans & Advances products:

Loans and Advance Facilities Provided by JBL:

Overdraft

Account Opening

Lease Finance

House Building Loan

JBL Small Business Loan

Consumer Durable Loan

Trade Finance

Agriculture Loan

Credit Card

4.4 Departments: 4.4.1 Remittance:

Remittance of funds is a very crucial service of JBL. It aids to remit fund from one place to

another place on behalf of its customers as well as non- customers of bank. JBL has its branches

32

in the major cities of the country and therefore, it serves as one of the best mediums for

remittance of funds from one place to another.

The main instruments used by JBL, local Office Branch for remittance of funds.

Payment Order Issue/Collection

Demand Draft Issue/Collection

T.T. Issue/Collection

IBC/OBC/LBC Collection.

Payment Order Issue/Collection:

The pay order is an instrument issued by bank, instructing itself a certain amount of money

mentioned in the instrument taking amount of money and commission when it is presented in

bank. Only the branch of the bank that has issued it will make the payment of pay order.

Issuing of Pay Order:

The procedures for issuing a Pay Order are as follows:

Deposit money by the customer along with application form.

Give necessary entry in the bills payable (Pay Order) register where payee’s name, date,

PO no, etc. is mentioned.

Prepared the instrument.

After scrutinizing and approval of the instrument by the authority, it is delivered to

customer. Signature of customer is taken on the counterpart.

Demand Draft (DD) Issue:

The person intending to remit the money through a Demand Draft (DD) has to deposit the money

to be remitted with the commission which the banker charges for its services. The amount of

commission depends on the amount to be remitted. On issue of the DD, the remitter does not

remain a party to the instrument: i) Drawer branch ii) Drawee branch iii) Payee. This is treated as

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the current liability of the bank as the banker on the presentation of the instrument should pay the

money. DD will be paid only by the drawing branch or paying branch. The banker event on

receiving instructions from the remitter cannot stop the payment of the instrument. Stop payment

can be done in the following cases:

Loss of draft before endorsement: In this case, “Draft reported to be lost, payee’s endorsement

requires verification” is marked. Loss of draft after endorsement: In this case, the branch first

satisfies itself about the claimant and the endorsement in his favor.

Charges:

A commission of 0.10% is taken on the draft value & 15% vat on DD commission & Tk.25/= is

taken as postal charge.

Demand Draft (DD) Collection:

To cancel an issued DD, the client has to submit an application. Then DD issuing branch sends a

request letter to drawn branch to caption mark as “DD Cancel/Lost” in respective register.

Issuing branch then sends an Inter Branch Debit Advice (IBDA) to the drawn branch against

previously issued IBCA for reconciles the amount.

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T.T. Issue/Collection:

Though TT stands for Telex Transfer it is used as Telephonic Transfer since Telex has

eliminated. Telephonic transfer (TT) is another widely used mode for remittances of funds. In

case of telephone transfer the message for transfer of funds is communicated through tested

telephonic message. JBL generally recovers from the telephone charges in addition to the usual

service charges.

Issuing of TT:

JBL follows the following procedures:

The customer deposits money with JBL to be sent.

The customer obtains a cash memo containing TT serial number.

TT serial number, notifying part name is mentioned in the telephonic message.

Online Banking Services:

Now JBL started test basis online banking service in eight branches. As a result customer of one

branch will deposit or withdrawal his/her money through any other branches of JBL at cheapest

cost or service charges. Here it is mentioned that online facilities are available for Current

Deposit A/Cs, Savings Deposit A/Cs & Special Notice A/Cs only.

4.4.2 Accounts:

Account Department plays most vital role in Banking. Accounts Department is a department

with which each and every department is related. It records the profit & loss A/C and statement

of assets and liabilities by applying of book-keeping. The functions of it are theoretical &

computerized based. JBL REB Branch records its accounts daily, weekly, and monthly every

record.

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Basically Accounts Department is not alone. Accounts department is a mix of as follows:

1.Cash

2.Transfer

3.Clearing

Cash:

This section of any branch plays very significant role in Accounts Department. Because, it deals

with most liquid assets of the JBL. This section receives cash from depositors and pay cash

against cheque, draft, PO, and pay in slip over the counter. Every bank must have a cash counter

where customer withdrawn and deposit their money. When the valued client’s deposit their

money at the cash counter they must have to full fill the deposit slip his/her own, then they sing

as the depositor option’s then they deposit their money through cash officer at the cash counter.

There are several types of deposit slip as follows:

Current Deposit A/C Slip,

Saving’s Deposit A/C Slip

Pay order Slip

Demand Draft Slip

T.T. Slip.

Online Deposit Slip

After paying this kinds of slip, the valued client waits for the deposit slip book outside of the

cash counter. The Deposit officer the money in their account through computer software, while

the depositors account credited, then he puts a seal in the deposit slip.

Transfer:

Basically transfer is a type of register maintaining matter. In this register officer write down

every day transactions in Debit and Credit side then the officer calculate both the side of the

register if both side shown same amount, it means that the total day’s transaction is completely

36

okay. Transfer is not a critical sector in banking but it is very important. Transfers play a vital

role in banking sector.

Clearing:

Clearing is one of the crucial parts of banking. Different cheques of banks come from different

clients to pass through clearing. In this case this cheques are sent to the head branch to get advice

whether it will be passed or not and for that it takes minimum one day to credit his or her

account.

4.4.3 Credit Department:

Credit in charge: responsible of all kinds of analytical and financial analysis of borrower in

every steps of lending that i.e. selection of borrower, proposal preparation, documentation,

disbursement, recovery

Credit officer: proposal preparation, documentation, disbursement, repayment monitoring,

prepare all kinds of monthly, quarterly, half yearly and yearly advance related statement.

Selection of borrower: Borrower is selected on what the credit products they want to take based

on the terms and conditions. Each term if they fulfill in order to requirement then supervisor

from the bank goes to visit to justify. Sometimes the clients come to borrow with the reference of

manager or the head office.

37

CHAPTER FIVE:

Learning

38

Internship Experience:I did my three month internship program in Janata Bank Ltd, Armanitola branch. During my

internship program, I gained lots of experience about corporate environment. My internship

experience are given below-

5.1 Internship Position, Duties & Responsibilities:The report has been prepared on the basis of experience gathered during the period of internship.

Within this time of period, I mainly worked with departments namely General Banking and

Accounts department. Bank is not follow any guideline or fixed any responsibilities for

internship student. Mainly I have done many pending works of the Foreign Remittance section

and account and clearing department. Besides that I have done different types of tasks in

different desks whenever they assigned me to do.

5.1.1 Foreign Remittance Department:

I worked at Janata Bank Limited, Armanitola Branch where firstly I have started with theI worked at Janata Bank Limited, Armanitola Branch where firstly I have started with the

Foreign Remittance Foreign Remittance department. Here I have learned the procedure of how to process department. Here I have learned the procedure of how to process ForeignForeign

Remittance comes to the accounts or by pinRemittance comes to the accounts or by pin to Janata Bank Limited. My immediate supervisor to Janata Bank Limited. My immediate supervisor

tried to give me a brief description of her routine tasks before deploying me to any specific task.tried to give me a brief description of her routine tasks before deploying me to any specific task.

Later on through my personal observation and superior officer’s guidance, ultimately allow meLater on through my personal observation and superior officer’s guidance, ultimately allow me

to understand the purpose of various types of accounts along with their features which includes,to understand the purpose of various types of accounts along with their features which includes,

Collecting pin number from customers, collecting information about transection, collectingCollecting pin number from customers, collecting information about transection, collecting

photocopy of NID in case of large transection, Checking Pin number from Website For examplephotocopy of NID in case of large transection, Checking Pin number from Website For example

Ria is a worldwide money transfer network they transfer money through a 13 digit pin number.Ria is a worldwide money transfer network they transfer money through a 13 digit pin number.

Every branch of Janata bank have an ID in RIA. When I logged in from that account I can inputEvery branch of Janata bank have an ID in RIA. When I logged in from that account I can input

pin provided by the customer and if the pin is correct all information comes up. After checkingpin provided by the customer and if the pin is correct all information comes up. After checking

information provided by the customer I print a copy of transection. And give it to the customerinformation provided by the customer I print a copy of transection. And give it to the customer

for taking money from cash counter.for taking money from cash counter.

Sometimes I have to check transection from bank to bank using Bangladesh Electronic FundsSometimes I have to check transection from bank to bank using Bangladesh Electronic Funds

Transfer Network (BEFTN). BEFTN has a server 202.51.179.178, giving user name andTransfer Network (BEFTN). BEFTN has a server 202.51.179.178, giving user name and

password an officer can see transection.password an officer can see transection.

Filling up SBS form on Bangladesh Bank server 203.76.102.170:8080 where code for JanataFilling up SBS form on Bangladesh Bank server 203.76.102.170:8080 where code for Janata

Bank Armanitola branch is 0342. In this server customer who have transection more than aBank Armanitola branch is 0342. In this server customer who have transection more than a

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million in a month are listed. In October 2015 we have 23 customer with 41 transection.million in a month are listed. In October 2015 we have 23 customer with 41 transection.

5.1.2 5.1.2 Accounts & clearing DepartmentAccounts & clearing Department::

Accounts department is sensitive part of a bank. I have worked in the accounts Department forAccounts department is sensitive part of a bank. I have worked in the accounts Department for

few days. This department is one of the important and busy departments. Actually, in thisfew days. This department is one of the important and busy departments. Actually, in this

department, all the department task, all department transaction vouchers are maintained. Alldepartment, all the department task, all department transaction vouchers are maintained. All

accounts are finalized and maintained and send its one copy in corporate branch. Moreover, allaccounts are finalized and maintained and send its one copy in corporate branch. Moreover, all

kinds of daily expenses are maintained and office materials and equipment like- Pen to officekinds of daily expenses are maintained and office materials and equipment like- Pen to office

clearing material everything purchase documents and its accounting procedure all are maintainedclearing material everything purchase documents and its accounting procedure all are maintained

in this department.in this department.

Printed out the transaction listing of previous day for checking Debit and credit voucher.Printed out the transaction listing of previous day for checking Debit and credit voucher.

Voucher sorting, counting and filing by checking the number of accounts has beenVoucher sorting, counting and filing by checking the number of accounts has been

debited or credited, check the account holder signature, account number so on.debited or credited, check the account holder signature, account number so on.

Debit and credit voucher separation.Debit and credit voucher separation.

Registered the entire vouchers in register book after checking the voucher with the trailRegistered the entire vouchers in register book after checking the voucher with the trail

list of branch in details. Here the amount of debit and credit voucher will be same but thelist of branch in details. Here the amount of debit and credit voucher will be same but the

number can differ. After check requisition, a list of check book holders name with a/c nonumber can differ. After check requisition, a list of check book holders name with a/c no

are given to write down in cheque book register.are given to write down in cheque book register.

Stamping various kinds of documents with authorization and endorsement seal.Stamping various kinds of documents with authorization and endorsement seal.

40

CHAPTER SIX:

Analysis & Findings

41

6.1 Ratio Analysis

BDT in Million

Year 2014 2013

Shareholders’ equity 39,461.54 37,116.20

Average Common Shares 75,958 110,669,041

Total Asset 629,454.14 586082.98

Profit after Tax 3813.15 9551.39

Total Operating Income 20408.73 20859.02

Total Operating Expense 9725.39 8731.93

Interest Received 32571.90 35487.53

Interest Paid 35261.29 33435.60

ROE 9.66% 25.74%

ROA 0.61% 1.62%

Net Interest margin -0.43% 0.35%

Net operating margin 16.97% 20.69%

EPS 19.92 86.31

Return on equity (ROE)Return on equity (ROE)

ROE= Net IncomeShareholder ' s equity

ROEof 2014= 3813.1539461.54

ROEof 2014=9.66 %

ROEof 2013= 9551.3937116.20

ROEof 2013=25.74 %

ROE measures the rate of return on the ownership interest (shareholders' equity) of the common

stock owners. It measures a firm's efficiency at generating profits from every unit of

shareholders' equity (also known as net assets or assets minus liabilities). ROE shows how well a

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company uses investment funds to generate earnings growth. ROE’s of Janata Bank in 2013 is

far better than that of 2014.

Return on Assets (ROA)

ROA= Net IncomeAverage Total Asset

ROA of 2014= 3813.15629454.14

ROA of 2014=0.61%

ROA of 2013= 9551.39586082.98

ROA of 2013=1.62 %

The return on assets (ROA) shows percentage how profitable a company's assets are in

generating revenue. Return on assets gives an indication of the capital intensity of the company,

which will depend on the industry; companies that require large initial investments will generally

have lower return on assets. The ROA of Janata Bank in 2013 is also far better than 2014.

Net Interest MarginNet interest margin is a performance metric that examines how successful a firm's investment

decisions are compared to its debt situations. A negative value denotes that the firm did not make

an optimal decision, because interest expenses were greater than the amount of returns generated

by investments.

Net Interest Margin=(Investment Returns−Interest Expenses)Average EarningAssets

Net Interest Marginof 2014=(32571.90−35261.29)629454.14

Net Interert Marginof 2014=−0.43 %

Net Interest Marginof 2013=(35487.53−33435.60)586082.98

Net Interest Marginof 2013=0.35 %

From the financial report of Janata Bank it can be said that the net interest margin in year 2013

was far better than year 2014.

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Net Operating MarginOperating margin is a measurement of what proportion of a company's revenue is left over after

paying for variable costs of production such as wages, raw materials, etc. A healthy operating

margin is required for a company to be able to pay for its fixed costs, such as interest on debt.

Also known as "operating profit margin" or "net profit margin".

Net OperatingMargin=(Operating Income−Operating Expence)Total Assets

Net OperatingMargin of 2014=(20408.73−9725.39)

629454.14

Net OperatingMargin of 2014=16.97 %

Net OperatingMargin of 2013=(20859.02−8731.93)

586082.98

Net OperatingMargin of 2013=20.69 %

The net operating margin of Janata Bank is also higher in 2013 than in 2014, so the profit earned

by Janata bank was higher in year 2014.

Earnings per Share (EPS)

EPS= Net Income−Preferred DividendsAverage commonshares

EPS of 2014=3813150000−075958

EPSof 2014=19.92

EPS of 2013=9551390000−0110,669,041

EPS of 2013=86.31

The portion of a company's profit allocated to each outstanding share of common stock. Earnings

per share serves as an indicator of a company's profitability. The earnings per share of Janata

Bank Ltd. in year 2014 are 19.92 where in year 2013 it was 86.31. It indicates the better

performance of this bank was in 2013.

From above analysis, it can be said that the performance of Janata Bank Ltd. isn’t getting better.

44

6.2 Other’s Analysis of JBL:

Part #1:

Senior local management with local market experience

Global strong image of JB

Global product strength / Success Transfer

Heightened customer / market awareness

Strong control environment

Supportive role of the central bank.

Improve information sharing.

Technology and knowledge transfer.

Earning foreign exchange for economic wealth of the country.

Qualitative management.

Part # 2:

IT section is weak comparatively to others as they are using old and backdated software.

Sometimes they have to pay extra time due to not having it expert in different branches.

ATM card and booth is the great week point of them.

Refreshment facility is poor where customer is the key to bring deposit.

Part # 3:

Due to have a strong brand image they may establish different industry or firm. For

instance housing, consumer products etc.

They may launch e-banking, mobile banking and strong online banking.

Branches as well as booth they may set up in different areas.

Expanding the business in abroad.

45

Part # 4:

Rivals are increasing day by day.

Fast service is more challenging compare to others.

Political unexpected activities.

Share marker instability.

Rules and regulations are changed any time ordering from central bank.

Utilization of modern software.

46

6.3 Findings & Discussion:

JBL is one of the potential banks in the banking sector. The Armanitola branch of JBL is theJBL is one of the potential banks in the banking sector. The Armanitola branch of JBL is the

South zone of Dhaka Division. It was a wonderful experience working at Janata Bank Limited.South zone of Dhaka Division. It was a wonderful experience working at Janata Bank Limited.

The employees of the bank were very helpful and nice to me. In spite it was not an easy job toThe employees of the bank were very helpful and nice to me. In spite it was not an easy job to

find so many things during the very short period of practical orientation program. Now, I wouldfind so many things during the very short period of practical orientation program. Now, I would

like to present my observations and give, my opinion to improve the banking service and makelike to present my observations and give, my opinion to improve the banking service and make

their customer more satisfied.their customer more satisfied.

1.1. Lack of dynamic and prompt customer service:Lack of dynamic and prompt customer service:

Since a number of new banks are coming to existence with their extended customerSince a number of new banks are coming to existence with their extended customer

service pattern in a completely competitive manner. Customer services must be madeservice pattern in a completely competitive manner. Customer services must be made

dynamic and prompt. Now a day, people have very little time to waste but want fastestdynamic and prompt. Now a day, people have very little time to waste but want fastest

and unique services in short time. Moreover they seek the bank which will provide moreand unique services in short time. Moreover they seek the bank which will provide more

facilities and attractive offer compare to other bank. Therefore southeast bank shouldfacilities and attractive offer compare to other bank. Therefore southeast bank should

think sincerely about the renovation of their customer service and facilities which will bethink sincerely about the renovation of their customer service and facilities which will be

more attractive and innovative rather than traditional one.more attractive and innovative rather than traditional one.

2.2. Lack of Proper Division of Labor and man power: Lack of Proper Division of Labor and man power:

There is lack of division of labor in the branch. Therefore everybody has to handle everyThere is lack of division of labor in the branch. Therefore everybody has to handle every

type of banking services. Moreover if one personnel is absence in a department thentype of banking services. Moreover if one personnel is absence in a department then

extra burden will fall to another. This decreases the level of performance of theextra burden will fall to another. This decreases the level of performance of the

personnel, though it reduces monotonousness. But lack of division of labor hampers thepersonnel, though it reduces monotonousness. But lack of division of labor hampers the

discipline of working environment. So customers have to wait for some time for thediscipline of working environment. So customers have to wait for some time for the

desired service, which is contrary to the Premium Banking objective.desired service, which is contrary to the Premium Banking objective.

3.3. Lack of Proper compilations &Maintenance of Files: Lack of Proper compilations &Maintenance of Files:

Janata Bank Ltd, Armanitola Branch gives personalized services. All the officers have toJanata Bank Ltd, Armanitola Branch gives personalized services. All the officers have to

give concentration to the customers, while doing this they cannot properly completedgive concentration to the customers, while doing this they cannot properly completed

and maintain the customer files. In many cases, most of the files and papers are kept hereand maintain the customer files. In many cases, most of the files and papers are kept here

and there by the officers during the busy hour.and there by the officers during the busy hour.

47

4. Shortage of availability of Machineries:

Armanitola Branch is supposed to be very well equipped by advance and availableArmanitola Branch is supposed to be very well equipped by advance and available

machineries. But there are shortages of photocopy and printing machine therefore mostmachineries. But there are shortages of photocopy and printing machine therefore most

of the time employees activities are hampered for maintaining serial as well as it createof the time employees activities are hampered for maintaining serial as well as it create

gathering on their short space. This loses its glamour. Moreover as because of lacking ofgathering on their short space. This loses its glamour. Moreover as because of lacking of

maintenance and over used when one machine of any department stops working then themaintenance and over used when one machine of any department stops working then the

load shift to another department badly.load shift to another department badly.

5.5. Employee Dissatisfaction: Employee Dissatisfaction:

Because of late promotion and longer probationary period there is dissatisfaction amongBecause of late promotion and longer probationary period there is dissatisfaction among

the employees. More over some sort of internal politics also another reason behindthe employees. More over some sort of internal politics also another reason behind

proper recognition and promotion of employees. In addition most of the time over dutiesproper recognition and promotion of employees. In addition most of the time over duties

and huge working pressure makes their life monotonous and hamper their family life.and huge working pressure makes their life monotonous and hamper their family life.

6.6. Lack of effective advertising and promotion: Lack of effective advertising and promotion:

Advertising and promotion is one of the weak point of Janata Bank Limited. Janata BankAdvertising and promotion is one of the weak point of Janata Bank Limited. Janata Bank

Limited does not have any effective promotional activities through advertisement, butLimited does not have any effective promotional activities through advertisement, but

other banks have better promotional strategy.other banks have better promotional strategy.

7.7. Lack of Computer Knowledge: Lack of Computer Knowledge:

All the organizations including banks are now mostly depends on computer butAll the organizations including banks are now mostly depends on computer but

employees do not have much knowledge on computer.employees do not have much knowledge on computer.

8.8. No desk and specific task for internee: No desk and specific task for internee:

Janata bank doesn’t arrange any desk and fixed any task for their internee. ThereforeJanata bank doesn’t arrange any desk and fixed any task for their internee. Therefore

they don’t get any chance to learn banking activities by doing practical task. It is notthey don’t get any chance to learn banking activities by doing practical task. It is not

possible for any fresh graduate to learn banking activities by getting few lecture frompossible for any fresh graduate to learn banking activities by getting few lecture from

specific personnel rather if they involve them to some specific activities it would be easyspecific personnel rather if they involve them to some specific activities it would be easy

for them to learn more and fell confident to perform any activities properly.for them to learn more and fell confident to perform any activities properly.

48

CHAPTER SEVEN:

Recommendation and Conclusion

49

7.1Recommendation:

1. Renovation of customer service:

Janata bank should make its service prompt so that people need not give more time in the

banking activities and fell easy to perform all respective activities. Moreover they have to

come up with new facilities and offer which will attract more client and help to ensure their

premium as well as loyal customer forever. Therefore they have to ensure-

The working process faster with better computers and operating systems.

Trained, experienced, smart, knowledgeable as well as intellectual personnel to

provide fastest and the best services.

Individual attention can be given to customers in order to better understand the

customer’s needs and better satisfy them (Cheques, deposit slips are not written

properly by the customers so the employees have to do that).

More ATM booth in merchant location.

More Gifts, Discounts as well as differentiated interest rates on several loan and

deposit schemes for the Premium Customers.

Car parking facility.

2. Ensure Proper Division of Labor and man power:

The human resource departments of Janata bank have to ensure proper division of labor in

desk for handling the rash of customer in an efficient way. Therefore based on importance

and work load they have to ensure proper division of labor. Moreover by increasing the

numbers of personnel try to maintain the premium banking objective. Mainly the number of

human resources is needed in Front Desk and in clearing section which really insufficient for

giving services to huge number of customers.

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3. Ensure Proper compilations &Maintenance of Files:

Ensuring proper customer service is a continuous process in banking business. Which is vital

for it success. The service starts from the first day of customer interaction with banker. To

know customer, maintain interaction, conducting banking activities for the security purposes

the file maintenance of individual client is most important. If one single paper is missing then

it can create a big problem as well as hazard to both banker and their customer. Therefore

both branch management and all personnel should more conscious about the proper

compilations as well as decoration for keeping important files.

4. Ensure availability of Machineries:

Every department should ensure the availability and proper maintenance of necessary

machines like photocopy and printing machines.

5. Ensure employee satisfaction:

Management of the bank has to provide time to time recognition of their employee.

Moreover short probationary period and on time promotion motivated the employee to

perform well in their day to day activities. But the most important thing is the overall

motivational activities should be proceeding under fair judgment based on performance

rather internal politics. In addition through assurance of proper division of labor, incentive

for over duty and mandatory leave help to overcome huge working load and enjoy a sound as

well as healthy life. Besides good relationship amongst employee and sound working

environment also help the employee to be satisfied with their job.

6. Ensure proper promotional activities:

They must prepare an organized set of plan regarding the advertising and promotional

activities which should include billboards, internet advertising and sponsorship. The sales

team and officers should provide periodic training on interacting and dealing with different

classes of potential and existing customers.

51

7. Ensure effective computer literacy:

As the bank is now mostly depends on computer therefore to increase the computer skills of

employees, the bank should provide training. Though they have knowledge about computer

but it is not enough. So bank should provide training to their employees to make them

efficient in computer.

8. Ensure of proper Decoration and expanded office area :

Armanitola branch authorization should have to be more conscious and innovative in their

interior decoration to attract client from all ages. As Armanitola area is the business area so

the rush of client is the common scenario of this branch so the space should be extended for

conducting and performing sound banking activities, service as well.

Ensure internship desk and specific task:

This branch is renowned for the internship. So bank should provide the internship desk and

some specific task for gathering some real life experience which they can utilize in their

future job. Moreover small amount of remuneration should provide to internee for realize

their importance as well as motivate to perform the task properly.

During the three months of internship program at Janata Bank Armanitola Branch almost all.

52

7.2 Conclusion:

During the three-month internship program of Janata Bank Ltd. at Armanitola Branch, almost the

entire almost desk has been observed more or less. Gaining knowledge of general banking to

compare this practical knowledge with theoretical knowledge. Though all departments and

sections are covered in the internship program, it is not possible to go to the depth or each

activities of division because of time limitation. So, objectives of this internship program have

not been fulfilled with complete satisfaction. However, highest effort has been given to achieve

the objectives the internship program. The banking sector of Bangladesh played an important

role towards economic growth in Bangladesh. The financial sector of Bangladesh is now

considered to be the most regulated sector as compared to other sectors. Janata bank limited is

the second-generation bank in the country.

JBL always try to increase their profitability through different service reaching to the customer

hand. To be more near to the customer they are increasing their branches as well as services. And

that’s why their no. of branches is more than 906 (904 in annual Report 2014). More services

providing more easily how can be done always they analyze about that. To be more than 40

years’ experience, they have the great advantage to journey a long path. They believe that

customers’ satisfaction is the indicator of wealth maximization. During my job I got lots of

opportunity to achieve experience how to deal with the clients what the behavior should be an

official which is not possible gain from the book or in the class. It was great job in the banking

environment. I got a real communication skill in the office to expand my confidence level.

Sometimes people become so crazy and angry but we have to tolerate and make them understand

though they are wrong. So this way of behave may help in future on job career.

53

Bibliography:1. Annual reports of Janata Bank Limited (2010-2014).

2. Bangladesh Bank monthly bulleting at banking business in Bangladesh.

3. en.banglapedia.org/index.php?title=Janata_Bank_Limited

4. www.bangladesh-bank.org

5. www.google.com

6. www.investopedia.com

7. www.janatabank-bd.com/

8. www.riamoneytransfer.com/

9. www.thefinancialexpress-bd.com

10. www.westernunion.com

11. www.wikipedia.org

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