Interpersonal and Communication Skills Are you ready to think differently? Have the courage to break from traditional thinking mode? Do you have the will to overcome barriers? There are people who possessed this mentality and who, over the past century, have altered the course of history, changed our perception of the world and set new standards in art, culture, politics and science. The most successful leaders are experts at communication. In this highly focused workshop, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine your communication skills. The paradox of communication: “We communicate more and more, but we understand less and less.” 25 JULY
Transcript
Interpersonal andCommunication Skills
Are you ready to think differently? Have the courage to break from traditional thinking mode? Do you have the will to overcome barriers? There are people who possessed this mentality and who, over the past century, have altered the course of history, changed our perception of the world and set new standards in art, culture, politics and science.
The most successful leaders are experts at communication. In this highly focused workshop, you will learn key competencies needed to be an effective communicator in your organization. From managing difficult conversations, building trust and gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools to develop a more productive workplace. The action-based format gives you numerous opportunities to practice and to refine your communication skills.
The paradox of communication:“We communicate more and more, but we understand less and less.”
25JULY
Clifford started his professional career with a firm named Business Computing International in 1990 and after gaining rich customer service experience joined the prestigious Citibank in 1994. In 1998 he joined ABN AMRO Bank where he set up and trained the ABN AMRO Call center staff which excelled in customer service delivery under his leadership and won the ABN AMRO Bank Service Champions of the year trophy three years in a row.
Conducting trainings was in addition to his Call Center management duties at ABN AMRO as this assignment was taken on as a passion and eventually grew into the role of a trainer. Clifford is a certified trainer by KZR (Kudos Zeal Renewal)
Trainer’s profile:
Clifford Lucas
(Fee per participant)
• To prepare the candidates for the learning objectives• To Identify the Components and Barriers to the Process of Communication• To Demonstrate Professional Tone and Body Language • To Build Connections Instantly • To build an Action Plan and Commit to Growth
Learning Objective
CommunicationIndividuals will understand what the communication process is, do a negative & positive role on communication, learn the 7 C’s of communication, understand and learn how to use the mirroring Communication method effectively.
Telephone EtiquettesCreating a first good impression, Mind your telephone manners, Call Handling stages, Causes of listening blocks.
Dealing with PeopleWhat is Mirroring, Essentials of Mirroring, Dealing with Difficult, Five forbidden phrases.
Introduction to interpersonal skillsIndividuals will understand what interpersonal skills are, why is it important? And what are the other important skills with in interpersonal skills. Share the employer’s view survey carried out by James Madison University – USA regarding the important skills to an employer.
Improving Interpersonal SkillsIndividuals will learn the different ways of how to improve their interpersonal skills. Along with an experience story which will be shared with the team.
Conflict ManagementIndividuals will understand what is a conflict? And what are the repercussions of getting into a conflict? Individuals will learn of conflict management through the 3 beaker theory demonstration and the conflict management model. Individuals will also learn the TACTFUL approach when managing a conflict.
NetworkingIndividuals will understand what is Network and how it plays an important role in career and personal development. Why is networking worthwhile for the individual and what are the bad networking habits that need to be avoided? Individuals will also learn the 7 tips for effective networking.
Four Elements of Effective PresentationIndividuals will understand the four elements of presentation.Understanding your Audience, preparing your content, delivering with confidence and controlling the environment. Individual 3 minute presentation will be given by participants.
Course Content
• Facilitator led presentation• Group exercise, video presentation, facilitator led discussion, participant discussion and role play• Individual exercise
Methodology
KARACHI25th July 2019 | 9:00am - 5:00pm | KarachiWorkshop Investment: PKR 25,000 + GST
FOR REGISTRATION DETAILS PLEASE CONTACT
Plot # TC-3, 34th Street, Off KhayabanPhase V Extension DHA, Karachi.Mobile: 0301-6729127Landline: +92-21 35854462, 35855985Email: [email protected]: +92-21 35854462, 35855985
