Date post: | 06-Apr-2018 |
Category: |
Documents |
Upload: | sagar-bhoi |
View: | 221 times |
Download: | 0 times |
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 1/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 2/30
` An organization is a social arrangement which pursues collective goals, controls its own perf ormance, and has a
boundary separating it from its environment.
` An organizational structure consists of activities such as
task allocation, coordination and supervision, which are
directed towards the achievement of organizational aims.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 3/30
Company Organization
Chart
Corporate Organizational
Chart
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 4/30
` Conflict is an unavoidable situationalpart of our everyday professional and
personal lives.
` Conflict between people is a fact of life.
` Conflicts occur at all levels of interaction.
` All conflicts are not unproductive.
` Conflicts can be useful, constructive & positive.
` Conflict can promote innovation, creativity and developmentof new ideas, which make organizational growth possible.
` If it is handled well, however, conflict can be productive ² leading to deeper understanding, mutual respect and
closeness.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 5/30
` Conflict is a problem f or
both management and emplo yees, with
potentially destructive consequences
f or both.
` However, the accountabilities f or resolving such
issues are different f or managers and emplo yees.
` Emplo yees should be held accountable f or
individual perf ormance and behavior.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 6/30
` T here are disputes over how revenues should be divided, how
the work should be done, and how long and hard people
should work.
` T here are jurisdictional disagreements among individuals,
departments, and between unions and management.
` T here are subtler f orms of conflict involving rivalries,
jealousies, personality clashes, role def initions, and struggles
f or power and favor.
` T here is also conflict within individuals ³ between competing
needs and demands ³ to which individuals respond in
different way s.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 7/30
` Interpersonal Conflict: (Conflict between Individual)Interpersonal conflict is the conflict between individuals of
the organization.
` Intragroup Conflict: (Conflict between Individual andGroup) Intragroup conflict is the conflict within an internal
group, team or department.
` Intergroup Conflict: Intergroup conflict is the conflictbetween different groups, teams or departments. When
different groups are pitted against each other, this is an
example of an intergroup conflict.
` Interorganizational Conflict: Interorganizational conflict is
the conflict that arises across different organizations. When
different businesses are competing against one another, this
is an example of interorganizational conflict.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 8/30
` Conflict is an inevitable part of humaninteraction, ranging from verbaldisagreements to phy sical altercations.
` T
he way thevar
iou
spart
ie
shandle theconflict play s a large role in how the
situation resolves or escalates.
` Interpersonal conflict occurs when two ormore individuals who must work together
fail to share the same views, and havedifferent interests or goals.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 9/30
` Economic man
` Social man
` Organizational man
` Self-actualizing man` Complex man
` Impulsive man
` Compulsive man
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 10/30
Personal Differences:
A common source of conflict is personal differences, because
every person brings a unique (and often incompatible) set of
values, perceptions and expectations to the table.
Environmental Stress:
A stressful environment is another source of conflict.
Uncertainty of future events and scarcity of resources, such
as f ood or money , can lead to disputes among otherwise
friendly individuals.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 11/30
Informational Deficiencies:
Another source of conflict is inf ormational def iciencies.
Communications are not alway s received, may be
misinterpreted or different conclusions may be drawn based
on past experiences.Role Incompatibility:
Role incompatibility may be a cause of conflict because of differences between the goals and responsibilities assigned to
an individual and what the individual would rather be doing.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 12/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 13/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 14/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 15/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 16/30
Identify the Problem
Come Up With Several Possible
Solutions Evaluate These Alternative Solutions
Decide on the Best Solution
Implement the Solution
Continue to Evaluate the Solution
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 17/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 18/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 19/30
` Stimulation to search f or new facts or
resolution
` Assessment of power and ability
` Result in a solution of the problem` Increase in group cohesion and perf ormance
` Increase in the involvement of the individual.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 20/30
` Drop in productivity
` Lack of direction
` Lack of new ideas.
` Quality of work.` Deadlines.
` Fragmentation.
` Insubordination.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 21/30
` Communication model
` T wo key ideas behind the tool
` Has f our quadrants
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 22/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 23/30
` Quadrant 1: Open Area
` What is known by the person about
him/herself and is also known by others.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 24/30
Quadrant 2: Blind Area, or "Blind Spot´
What is unknown by the person about
him/herself but which others know. T his
can be simple inf ormation, or can involve
deep issues (f or example, feelings of
inadequac y , incompetence, unworthiness,
rejection) which are diff icult f or individuals
to face directly , and yet can be seen by
others.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 25/30
` Quadrant 3: Hidden or Avoided Area
` What the person knows about him/herself
that others do not.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 26/30
` Quadrant 4: Unknown Area
` What is unknown by the person about
him/herself and is also unknown by others.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 27/30
In most cases, the aim in groups should be to develop
the Open Area f or every person.
Working in this area with others usually allows f or
enhanced individual and team effectiveness and
productivity. T he Open Area is the ¶ space· where good
communications and cooperation occur, free from
confusion, conflict and misunderstanding.
Self-disclosure is the process by which people expand
the Open Area vertically. Feedback is the process by
which people expand this area horizontally.
By encouraging healthy self-disclosure and sensitive
feedback, y ou can build a stronger and more effective
team.
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 28/30
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 29/30
` Conflict can be healthy in a competitive way!
` Conflict if carried back to home, it may disturbyour professional and personal life
8/2/2019 Interpersonal Conflict in an Organization
http://slidepdf.com/reader/full/interpersonal-conflict-in-an-organization 30/30