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INTER-PERSONEL

AWARENESS &FEEDBACK PROCESS

Presented By

BINAY & SANJEEV



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Definition

Interpersonal awareness is the process

of being aware of one’s true intrinsic

qualities like behaviors, attitude,perception, skills, experience etc. by

himself/herself or by the other members

of the group.



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• A Johari window is apsychological tool created by

Joseph Luft and HarryIngham in 1955 in the United

States.



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It was developed while researching group

dynamics. Today the JW model is

especially relevant because of the modernemphasis on soft skills, behavior, empathy,

cooperation, inter-group development and

interpersonal development.

Interestingly, Luft and Ingham called their

Johari Window model 'Johari' aftercombining their first names, Joseph and

Harry.



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The Johari Window Concept and

communication model helps improve

understanding between individuals

within a team or in a group setting.It can be used to improve a group's

relationship with other groups.



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Arena. What is known by the

person about him/herself and alsoknown by others. Open area, open

self, free area, free self or the

arena

Examples: your name, the color of your hair, the fact you own a dog.



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Blind Spot. What is unknown by

the person about him/herself but

what others know. It is also

called blind area, blind self.Examples: your own manners,

the feelings of other persons

about you.



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Facade. What the person

knows about him/herself that

others do not know. It is called

hidden area, hidden self,

avoided area, avoided self.

Such as: your secrets, your

hopes, desires, what you likeand what you dislike.



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The Unknown. Traits unknown by

the person about him/herself and also

unknown by others. It is also called

unknown area & unknown self.

The unknown also has potential to

influence the rest of the JW.



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Applications

Generally used for teaching and

understanding:

How individuals communicate

with themselves and with others.

How individuals present

themselves to themselves and to

others.How individuals perceive their

place in the world.



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WHAT IS FEEDBACK?

“THE PROCESS BY WHICH THE

INFORMATION ABOUT THE RESULTSOF AN ACTION IS COMMUNICATED TO

THE SOURCE OF THE ACTION”



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Psychological make up

Behavioral perception of “Y”

Communicating perceptionto “Y”

“y” s COMMUNICATION

“Y”s perception of the

feedback



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“y” s perception of “X”sstyle of communication

Gap between the receivedfeedback & “Y” s self concept

Consequent dissonance

Reducing dissonance

Change in “Y” s behavior



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Strategies for making feedback effective

• Giving feedback

1.Descriptive feedback

2.behavioral Vs personal feedback

3.Giving facts

4.Reinforcing positive new behavior

5.Suggestive

6.Continuity

7.Positive intention

8.Targeting modifiable behavior

9.Timeliness



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Receiving feedback• Denial verses owning

• Rationalization vs self analysis• Projection vs empathy

• Displacement vs exploration

• Quick acceptance vs data collection

• Withdrawal vs expressing feelings

• Aggression vs help seeking

• Humor vs concern

• competition with the authority vs listening

• Cynicism vs positive critical attitude

• Intellectualization vs sharing concern

• Generalization vs experimentation

• Pairing vs relating to group

F i f f db k



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Function of feedbackGiving feedback

Provides verifiable dataabout behavior.

Encourages colleting data

from several sources.

Suggests alternatives tobe considered.

Improves interpersonal

communication.

Establishes culture of openness.

Promotes interpersonal

trust.

Facilities autonomy.

Receiving feedback

Helps in processingbehavioral data.

Increases self

awareness.

Increases sensitivity inpicking up clues.

Encourages

experimenting with new

behavior. Helps in building up an

integrated self.

Encourages openness.

Develops mutuality.



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Behavioral types in dealing with feedbackDefensive behaviour

• Denial

• Rationalization

• Projection

• Displacement

• Quick acceptance

• Withdrawal

• Aggression with authority

• Humour

• Competition with authority• Cynicism

• Intellectualization

• Generalization

• pairing

Confronting behaviour

• Owning

• Self analysis

• Empathy

• Exploration

• Data collection

• Expressing feelings

• Seeking help

• Concern

• Listening• Positive critical attitude

• Sharing concern

• Experimenting

• Relating to group



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THANK YOU

ANY QUERIES???

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