BASISInternshipGaurav DeshmukhNaga KatariThe University of Texas at Tyler

Supervisor : Freddy Castillo

About us

• International engineering graduate students• Affiliated with the premier institutes in India• Pursuing Masters in Computer Science and

Industrial Management at University of Texas at Tyler

Project History

Back in 2014, about 190 iPads were distributed to all the store directors and district management partners of Brookshire Grocery Company

Great iPad Issue 2015

In Nov’14, an annual maintenance process on Afaria server of recertification of iPads to the Apple server failed

iPads at the retail locations were disconnected from the SAP Afaria server and Remote maintenance functionality failed

ApproachCall storesRe-enroll the devices on the Afaria ServerRe-install distribution profiles Re-install Apps and configure emails and other

credentials

ChallengesStore Director’s AvailabilityPublic Wi-Fi Network

• No public Wi-Fi• Poor connectivity

OutcomePriority Completed Partially Completed Pending

P1 32 1 1

P2 43 5 4

P3 25 1 20

P4 32 6 20

Total 132 13 45

Skills Attained

Professional Communication

Customer Service

Time Management

Priority Based Approach to Work

Corporate IT Experience

Thank You