An Internship Report PresentationOn

Fish Tail Lodge, Pokhara

Presented by:Nabaraj Subedi

PUSOB,MBA 5th trimester

Organization’s overviewEstablished in the late 1960’s with unique round cottages set amidst a lush garden

It is situated on a peninsula with the Fewa Lake on one side and a forest-covered hill on the other side.Guests are received and transported to the Lodge on its shuttle-floats or boats

Cont……….It has 48 standard rooms, central dining room and bar contained in five ‘rounds’ and12 deluxe rooms blend in harmony with the landscape

All profits generated by Fish Tail Lodge are donated to the Princess Jayanti Memorial Trust

Fish Tail Lodge is featured in the bestselling travel guidebook “1000 places to see before you die” and is recommended by all leading travel guidebooks

Mission and vision VisionTo became preferred choice for customers in the hospitality industry. Mission Statement At Fish Tail Lodge we target travelers of all segments to form a healthy and diversified environment. Our values cater to all the needs of the lifestyle seekers, the corporate traveler and leisure tourist hence, building a genuine reputation in our service of excellence in diversified lifestyle qualities, comfort facilities and reasonable accommodations.

ORGANIZATION STRUCTURE (March 01, 2013)

Sr. Nep S Chef Gd IIRaju NepalJr. Sous Chef Gd IIRaj Kumar KarkiSr. CDP Gd IIHari Saran SubediChinese Cook Gd IIIBharat TamangTandoori CookNitai KarCommis I Gd III Shyam K.ShresthaGyan Bdr L. MagarShanker BaniyaAnta K. ShresthaCommis II Gd IVDhan Dev ThokarPurna K. ShresthaCommis III Gd VMadhav P. AdhikariDev Raj AleDil Bdr. SunarPurna Bdr. MajhiLekhnath PokhrelTon Bdr. ThapaBir Singh GurungKajiman LungeliAnilPaudel

Shift Incharge Gd IVKrishna Bdr.KarkiLok Bdr. KarkiTod Bdr. Thapa

Security Guard Gd VDambar Bdr.ThapaJit Bdr. ThapaDhurba Bdr. BasnetMitra Bdr. GhartiPrem Bdr. ThapaDhurba Bdr. ThapaTop Bdr. KhadkaMegh Bdr. LamichaneDambar Bdr. BKBishwobandu ThapaDhan Bdr. GurungAkkal Bdr. Kunwar

Asst. HK Sup. Gd.IIIDurga K. GurungTara K. KunwarSr. Room Maid Gd IVMuga Devi ThapaDevi SahaBishnu M. ShresthaSapana ShresthaMan Kumari AleRoom Maid Gd VHiru PunDilsuva GurungSunita Kunwar

Sr, Room Boy Gd IVKul Bdr. GurungRoom Boy Gd VSaroj KunwarMahendra BKRaju JaishiSr. Houseman Gd VMangal Bdr. KamiHouseman Gd VIMeghlal BudathokiTejendra Thapa (B)Shiva AdhikariSandeep Singh DhamiHousewoman Gd VILaxmi Chaudhary

Sr. CaptainGd. IIIAHukum S. GurungCaptainGd. IIIKeshav Raj SubediTek Bdr. GurungChandra Bdr ThapaDillishwor PradhanKrishna LamichhaneSr. Barman Gd. IIIDevilal AdhikariBarman Gd. IVNar Bdr. KCSr. Waiter Gd. IVRabindra GurungHastabir Budathoki

Waiter Gd. VPradeep KarkiKrishna BhandariSurendra ThapaPrakash RegmiBidur AcharyaAshok GiriKhadka Bdr. ThakuriBudhi B. LamichaneBar Waiter Gd. VRam Bdr. DhakalSteward Gd. VNiraj Nepal

Supervisor Gd IIIMaimur Sultan KhanSr. Electrician Gd IIIRehan KhanMD NayeemRee Pd. Chaulagain

Electrician Gd IVBalaram Gautam

Sr. Plumber Gd IVKailash C. Sahoo

Plumber Gd VSushil Paudel

Plumber Helper Gd VIGovinda Raj BaralSr. Carpenter Gd IVGopi Bdr. KamiMaintenance Helper Gd VIAite Bdr. Gurung

Asst. Acct. Gd IIIKeshab Thapa

Office Asst. Gd IVSanjeep Shrestha

Sr.Store Keeper Gd IIIAShiba S. Pandey

Store Keeper Gd IIIKrishnaji Paudel

Sr.Store Helpr Gd IVDurga Raj Bharti

Store Helper Gd VIBal Bdr. Gurung

Office Secretary Gd IIINeelam KC

Kit Std. Sup Gd IIIShiva K. PaudelSr. Dishwasher Gd.VTejendra Thapa (A)Dishwasher Gd.VIThakur ShresthaBishnu Pd. PaudelNar B. Thapa MagarAmmar PariyarDhruba BishwakarmaKishan Bdr. NepaliTRANSPORTHead Driver Gd IIIADilli Pd.PaudelSr.Driver Gd IIIJit Bdr.ThebeNight/DayDriver Gd IVBishnu Pd.RijalYak N.AdhikariHead Gardener Gd IVBhawani GiriSr. Gardener Gd.VGiridhari UpadhayaChet Bdr. GurungHom Nath SigdelBhugol Pd. PaudelGardener Gd.VIDeepak Rana Magar

Sous CHEF Gd II Ram Bdr Manandhar

Asst.Security Mgr. Gd. IIKhil Bdr. R. Magar

Housekeeper Gd II AIndu K. Khadka

HR Manager Gd.IGiridhari SharmaAccounts Mgr.Gd1

Anil Shreshta Asst. Purchase Mgr. Gd IIBal Bdr. ThapaPers. Officer Gd IIPunya Pd. Sigdel

Sr. Receptionist IIIADurga Raj Baral Narayan Pd. AryalGyan Bdr. Thakuri

Receptionist Gd. IIIGanga Raj Pandit

Night/Day Receptionit Gd. IIINiraj Kumar NepaliMahesh Kunwar

Asst. Night Receptionist Gd.IVArun Baniya

Guest Service Attn. Gd. VBir Bdr. GurungGam Bdr. Gurung

12 19101021162121

Mgr. S&M Gd II AAvik J.B. SinghRes. Manager Gd.IIGyanendra R Sakya

Res. Officer Gd.III ASanjeev ShresthaSr. Office Asst. Gd.IIIPradhunna K.Poudyal

Res. Officer Gd III ABikarna SJB Rana

Reservation Asst. Gd IVSupujan Pradhananga

6

Front Office F&B Production

GMPradeep SJB Rana

Total Employee : 136+2=138

Asst. Mgr. F&B Gd.II Sony Tamang

Asst. Front Office Manager Ravi Tiwari Gd. II A

GRE Gd.IIPratima Ale Magar

Exe. Secretary Gd IIBabita K. Shrestha

F&B Service Security Housekeeping Maintenence Accounts Others Ktm Office

EAM Gd. IKiran Lama Pakhrin

Room Facilities Well manage Restaurant and Bar Conference Hall Other Facilities(laundry service, SPA,

safe deposit locker, foreign currency exchange, outdoor swimming pool, doctor on call and a travel desk. All major credit cards are accepted).

Product & Services

Hiking

Fishing

Bird watching

Boating

Activities in Fish Tail Lodge

Strength Fishtail is a well established heritage of hospitality in Pokhara.Wide range of servicesVarieties of offerings.State of art business center.Situated at the beautiful peace place.

Weaknesses Workers strikes.Weak management teamPoor supply chain management might affect in proper customer service.More expensive accommodation.Lack of promotion in national and international market.Lack of well educated staffs in their related fields

ThreatsAlternative accommodation like home stay.Competitive prices on overseas travelPolitical instability.Better foreign tourist destination

OpportunitiesNepal is one of the best tourism countries in the world. Adventure tourism, nature-based tourism is growing significantly worldwide. Fishtail is in well placed to gain market advantage.Business meetings and conference.

SWOT Analysis

Job Description Verification

Formatting of Job Description

Human Resource Planning and

Forecasting

Recruitment and Selection process.

Vacancy Announcement

Checking of appointment letter

Performance appraisal form

evaluation

ACTIVITIES PERFORMED & OBSERVED IN FISH TAIL LODGE

Record Maintenance of

Employees

(personal file maintenance, Daily

attendance and casual leave/register

maintenance)

Conflicts/Disputes handling

Cont……

Good Communication Skills Time ManagementInterpersonal SkillsTeam Work SkillsHonesty and IntegrityProfessionalismSelf confidencePunctuality Positive attitude

KEY SKILL AND LESSON LEARNT

LIMITATIONS OF INTERNSHIPAll staff were very engaged in their own jobs so many of the times as an intern I lack the proper guidance.As an intern, I don’t have authority for authorization of the documents because of which jobs could not be done efficiently, I need to wait till authorization of the minor documents as well. Time frame to perform internship was short

Organization should update the Job description as soon as there is change in the nature of work.

Organization should maintain a proper skill inventory through Human Resource Information System so that the skills and knowledge of every single employee can be tracked by the organization

Training and development has to be given on time to update them.

Fish Tail Lodge should establish work friendly policies Pay system and facilities must be such, that

create satisfaction among employees

Feedback to the Organization

Visit the organization during internship period University need to appoint the internship

coordinator to the person who has good business networks so that students get opportunity to reputed business organization.

Make frequent contact with the students to check the improvement and provide the valuable suggestions

Make contact with the organization to know the progress of the intern/students

Feedback to the College/University

THANK YOU!!!