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Agenda
• The recruitment process• Preparation • Activity One• The BT Competencies• Activity Two• Interviews and Assessment Centres• Activity Three• Hints and tips• Questions and Answers
The recruitment process
AssessmentCentre
A mix of capability interviews, role play scenarios and paper
based tests.
AssessmentCentre
A mix of capability interviews, role play scenarios and paper
based tests.
Your career starts here
Your career starts here
Interview and Testing
A mix of online psychometric tests and
telephone interviews.
Interview and Testing
A mix of online psychometric tests and
telephone interviews.
CV andApplication
FormSelf-Selection
Tool
Standard online application system.
CV andApplication
FormSelf-Selection
Tool
Standard online application system.
Activity One - Knowing the company
• In pairs:– List 5 products or services that your potential employer provide.– Now describe them – does your partner understand your description?
What do BT provide?
• Technology consumables • Phone book• 21CN• VOIP• Business process consultancy • Information management• Networked IT service provider• Government policy advisor• Software development and deployment• Future technology development• Core and emergency communication
network• Broadcast / On Demand TV• Media and Broadcast Solutions • Sub-sea cables
• Manage historic and cultural land marks• BT Community Connections• BT Education Programme• BT Satellite Services• BT Yahoo internet• Connected Earth Museums• CRM & Contact Centres• Security and Compliance consultancy• Identity Management• Operational Risk Management• Applications Management and Hosting• Carbon Impact assessment – Sustainable
practices.• Network Design• Wholesale access
Activity Two – can you relate?
• In pairs:– Think of an example of something you’ve
achieved and relate it to the BT values.
Trustworthy- do what you say they will
Helpful - work as part of a team and contribute to the success of others
Inspiring - create a compelling vision and help customers to realise new possibilities
Straightforward - exercise common sense and judgement in pursuit of clear objectives
Heart - passionate and confident about implementing our strategy, mobilising and energising people, acting as role models.
Preparing for the day:Assessment centre activities
Interviews Group exercise Role play
Psychometric testsCase StudyIn-tray
exercises
Business case studyWhat?
The case study will often consist of information about a company, how well it is doing, its competition, what it’s challenges are, its values, it’s finances etc. You will then be asked to answer a series of questions using the content provided.
Why?
To assess your:Analytical skills and written communicationAbility to process lots of information and identify the key detailAbility to be innovativeAbility to cope with time and pressure
Hints & Tips?
Keep an eye on the timeHighlight the important informationMake sure you answer the question askedBe clear and conciseAnswer as much as possible, even if it involves bullet pointingMake sure your handwriting is legible!
Group exerciseWhat?
• Placed in a group with other candidates• Asked to solve a problem / organise an event / recommend a solution• Often required to meet certain objectives• Likely to be advised not to select a leader/chairperson
Why?To assess your:• Ability to communicate with others• Ability to solve a problems in a team• Ability to influence others• Ability to recognise good ideas and arguments• Interpersonal skills
Hints & Tips?• Recognise the contribution of others and invite people into the discussion• If you volunteer to time keep/scribe don’t forget to continue to contribute to the
conversation• Keep focused on the objectives of the task
PresentationWhat?
5 / 10 minute presentation to two or more managers20 – 30 minutes preparation timeCould be on a topic that you have chosen or a business scenarioQ&A by the panel
Why?
To judge whether you are a professional individualAbility to research a topicAbility to convey a topic to an audience with little prior knowledge
Hints & Tips?
Be aware of your body languagePrepare thoroughlyBe prepared for questionsEnsure you talk at a steady paceIf you use slides don’t cram them full of text!
Role playWhat?
• Often involves discussing an issue/challenge with somebody acting as a peer or manager
Why?
To assess your:• Ability to work with others• Ability to deal with resistance/conflict• Interpersonal skills• Ability to think and react quickly
Hints & Tips?
• Concentrate on the key messages you want to get across• Support your suggestions with evidence from the brief• Listen carefully to the other person’s responses • Remain calm – pause to collect your thoughts if you need to
Assessment Centre – Top Tips!
Travel Effort Exercises
Time Prepare Professional
Be yourself
Feedback
The Interview
Why have you applied to us?
• Demonstrate that you are serious about the organisation
Capability questions
• How have you dealt with a difficult situation• When have you had to take on additional responsibility• When have you had to achieve a difficult task or goal• When have you had to challenge unacceptable behaviour
What do you think you can bring to the role/organisation?
STAR
Situation Task Action Result
ACTION What did you do? Most
importantly, why?
RESULT Did you achieve your
objectives? What was your learning?
SITUATIONSet the scene. Briefly! Don’t
waste word count
TASK What was the task? When
was it? How did it come about?
Activity Three – Interviews, are you prepared?
• In pairs:– 15 minutes each– Answer the questions on the next slide – Interviewee - Remember we are looking for specifics– Interviewee – Remember to answer the question– Interviewer – think about what feedback you can give
afterwards – how clear were the answers, how articulate was your partner
Activity Three – Sample Competency based interviews
Q1: Inspiring is about thinking creatively to change things for the better. Think about a time when you challenged existing thinking. What was your role? What was the setting?
1. Briefly describe the situation.2. How did you identify the opportunity to do things differently?3. What was your approach?4. What factors did you take into account?5. What problems did you encounter?6. What was the outcome?7. What was the most important thing you learned?
Q2: BT puts customers at the heart of everything it does. A customer is anyone we do work for. Think of a time when you were involved with one or more ‘customers’. In particular, think back to a time when you had a difficult situation with a customer.
1. Describe the situation. (Your role, Who were the customers? What was the setting?) 2. What did you want to achieve?3. What actions did you take to address the situation and why?4. What was the outcome?5. What would you do differently if you were in the same situation again?
Feedback
• 5 Minutes– Now just spend a few minutes giving each other some
feedback
• Group Feedback– Are there any concerns?– How did you find the exercise? – What was useful about it?
Interview Hints and Tips
Be pleasant Time Answers
Listen Be clear Tone and rhythm of your voice
Don’t over prepare Pauses Smile!
Any questions?
For more information on the BT Graduate Scheme please visit http://www.btgraduates.com/