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Intro to Effective Army Communications
Slide 1 of 19Rev. 25 Oct 2005
Introduction to Effective Army Communications
Intro to Effective Army Communications
Slide 2 of 19Rev. 25 Oct 2005
CommunicationArmy Leader Actions
COMMUNICATING DECISION MAKING MOTIVATING
OPERATING IMPROVING
INFLUENCING
Intro to Effective Army Communications
Slide 3 of 19Rev. 25 Oct 2005
The Communication ProcessCommunication is a system of transmitting messages using
multiple components.
It is generally used to convey thoughts, feelings and/or ideas.
Intro to Effective Army Communications
Slide 4 of 19Rev. 25 Oct 2005
The Communication Process
Communication is affected by the context or setting as well as the communicator’s own personal attributes.
Intro to Effective Army Communications
Slide 5 of 19Rev. 25 Oct 2005
What is happening during the Communication process?
RECEIVERMeaning What I am thinking in my mind – i.e. my intention?
Encoding How I translate the message into words and/or symbols?
Transmit How I send the message (i.e. channel)?
SENDER
Perceive How I receive the context?
Decode How I interpret the words and/or symbols?
Meaning How I apply my personal attributes to the words in my mind?
Intro to Effective Army Communications
Slide 6 of 19Rev. 25 Oct 2005
The Communication Process
N O I S E
Intro to Effective Army Communications
Slide 7 of 19Rev. 25 Oct 2005
Communication Barriers
Internal Barriers: Lack of listening Uninteresting Unimportant Distraction – because
receiver has begun to respond.
Semantic Barriers: Language barriers
External Barriers Environmental distractions
Visual distractions
Barriers to effective communication:
Intro to Effective Army Communications
Slide 8 of 19Rev. 25 Oct 2005
Effective Communication
Clear Coherent Convincing Complete
Concise Correct Credible Controlled
Communication is most effective when it is …
ANDwhen the RECEIVER …
LISTENS AND UNDERSTANDS
Intro to Effective Army Communications
Slide 9 of 19Rev. 25 Oct 2005
Communication
Steps for Effective Communication
1. Focus your Message
2. Magnify the Listener’s Attention
3. Penetrate Barriers
4. LISTEN…ACTIVELY
Intro to Effective Army Communications
Slide 10 of 19Rev. 25 Oct 2005
Step 1: Focus Your Message
Focus your Message:
Plan before you speak
Clarify your intent/goal Inform, persuade, direct, decide …
Be specific
Be courteous and objective
Intro to Effective Army Communications
Slide 11 of 19Rev. 25 Oct 2005
Step 1: Focus Your Message
Unfocused Message
I need it soon.
Why are you always late?
You need to improve your productivity.
Focused Message
I need it by 2 p.m. today.
I noticed you came to work 15 minutes late everyday this week.
I expect you to complete all assigned tasks by the end of the day today.
Intro to Effective Army Communications
Slide 12 of 19Rev. 25 Oct 2005
Step 2: Magnify the Listener’s Attention
Magnify the Listener’s Attention:
Create interest Convey importance Ask for listeners attention
Intro to Effective Army Communications
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Step 3: Penetrate Barriers
Penetrate Barriers: Limit distractions
Add visualization
Use analogies Ask for feedback Revise – restate
as needed
Intro to Effective Army Communications
Slide 14 of 19Rev. 25 Oct 2005
Step 4: LISTEN…Actively
L I S T E N…Actively:
RECEIVE – concentrate on what is being said (verbally and non-verbally)
PERCEIVE – paraphrase your understanding
DECODE – analyze and explore the situation to gain further understanding
RESPOND - Last – not first! Plan before you speak!
Intro to Effective Army Communications
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Written Communication
Step 1: Focus Your Message:
BOTTOM
LINE
UP
FRONT
Intro to Effective Army Communications
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Written Communication
Step 2: Magnify the Listener’s Attention
Follow solid composition principles
Structure information logically
Temper your tone
Intro to Effective Army Communications
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Written CommunicationStep 3: Penetrate Barriers Follow Composition principles
Structure Content Logically Use Active Voice
Avoid Long Sentences
Use Simple Language
Be Specific, Use Concrete Terms
Use Conversational Style
Use Positive Tone
Use Correct Grammar
Check Spelling!
Intro to Effective Army Communications
Slide 18 of 19Rev. 25 Oct 2005
Written Communication
Step 4: LISTEN…Actively Have someone review your reports or other
written documents and provide feedback. Proofread your work. Ask for feedback from your audience.
Intro to Effective Army Communications
Slide 19 of 19Rev. 25 Oct 2005
Summary
1. Focus your message
2. Magnify the listener’s attention
3. Penetrate barriers
4. LISTEN - actively
In all your ROTC courses and activities: