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Intro to User Research & Usability Testing

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Diane Loviglio @dianeloviglio General Assembly April 1, 2013 User Research & Usability Testing
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Page 1: Intro to User Research & Usability Testing

Diane Loviglio@dianeloviglio

General Assembly April 1, 2013

User Research & Usability Testing

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Architecture & AnthropologyStartup FounderUX Researcher

Startup Founder

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Gaining empathy for ...

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What is UR?Why do UR?

User Research MethodsObservationIn Depth InterviewsContextual InquiresDiary StudiesUsability Testing

Live Usability Testing

What We’ll Be Learning Today

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Understanding past and current behaviors in order to use them as a proxy for future behaviors.

What is User Research?

Understanding the why.

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gain empathy

their motivationstheir values their needs

their behaviors

Why do User Research?

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User Research Methods

observationin-depth interviewscontextual inquiries

diary studiesPre-Prototype

usability testingPost-Prototype

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ObservationPre-Prototype User Research

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In Depth InterviewsPre-Prototype User Research

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Contextual InquiresPre-Prototype User Research

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Diary StudiesPre-Prototype User Research

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Post-Prototype User ResearchUsability Testing

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3 Steps of Usability Testing

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Step 1Get to know themfor a little bit.

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Step 2Give them one task.

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Step 3Then shut up!

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Live Remote Usability Test

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Usability Tools

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Google Hangout - Desktop Screen Sharing

google hangout - take screenshot of me doing it with and sss homepage up.

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Hug Your Laptop - Mobile Screen Sharing

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Tools - PC Screen SharingJoin.Me

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Silverback - Mac Screen Sharing & Video Recording

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ScreenFlow - Mac Screen Sharing & Video Recording

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Tools - Live Onsite Recruiting

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Further Reading

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Diane Loviglio@dianeloviglio

General Assembly April 1, 2013

User Research & Usability Testing


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