Introducing Transworld’sOutsourcing Services

What is the GreenFlag First Party/Third Party Product?

Transworld Systems Has 1st Party Capabilities

• In addition to our Phase I/Phase II collections services, we now offer Outsourcing Services that are completely customized to our client’s needs

What is the GreenFlag First Party/Third Party Product?

Why Outsource to Transworld Systems?

• The client can focus on their core business while we utilize our expertise to handle their A/R needs

• Our solutions are customized to small and medium businesses and are highly personalized

• Transworld Systems leverages the power and resources of the NCO Group family of companies to provide clients a best in class solution that is completely customized

• We offer many flexible outsourcing options because we fully understand that one size does not fit all when it comes to A/R.

What is the GreenFlag First Party/Third Party Product?

What Can Transworld Systems Do?

• We can customize a comprehensive and flexible solution to meet our client’s needs.

• Some tactics include:

• Live Reminder Calls• Automated Reminder Calls • Inbound Call Management• Custom Letters & Statements

• We can put together an outsourcing program for anything the client wants to accomplish - there is no set program

• We can do anything the client does internally today at a lower cost

What is the GreenFlag First Party/Third Party Product?

Here is an Outsourcing Services Example – Reminder Calls

• One possible program is Reminder Call Outsourcing• The client outsources reminder calls to Transworld Systems to replace current

internal calls or to supplement the calls they are already making• The program includes:

• Option of personal or automated reminder calls to debtors prior to the account going into collections

• We call on the client’s behalf using their company name• The client specifies the message, what kind of call they want, how often and

provides us a list of who to contact – Transworld takes care of the rest!

What is the GreenFlag First Party/Third Party Product?

Benefits of Reminder Call Outsourcing

What are the benefits of this program for the client?

• Reduces internal costs• Increased flexibility of workforce for unexpected increase in volume,

turnover or other short staffing situations• Guaranteed penetration of calls• Increased recovery from earlier touchpoints with debtor• Allows client’s employees to focus on higher priority items internally

Who is a prospect for the new letter series?• The reminder calls and automated voice messages will be managed

by our Call Center Team in Columbus, Ohio:• World-class call center • Highest standards or performance and quality• Current call center clients include healthcare providers, utilities, banks &

credit unions, retailers, and Fortune 500® companies.

Who is Making the Calls?

Who is a prospect for the new letter series?• Can our outsourcing services be customized for our needs?

These services can be customized for any client. Any combination of first- or third-party services can set up based on a clients needs.

• How and when does my client send the information to the Columbus branch?

The client will send the information daily to the Columbus team via email in an excel or flat file format. Clients can also upload their file to an FTP site that we will provide.

• How does the pricing work for outsourcing services? The pricing depends on the various service elements that are desired by the client.

Work with your RSD and DVP to set pricing.

• What is the timing for initial set up of the services? Set up would take approximately 2 weeks.

Frequently Asked Questions about Outsourcing Services:

How do I sell this New Letter Series?We will need to get some specific information to design the best outsourcing solution. Let’s start with the basics:

• Please describe your current pre-collection process

• How many accounts do you handle monthly?

• Please explain your aging groups, average balances and/or ranges

• Describe your current in house collection matrix – For example, what do you do when an account turns 30, 60, 90 days old?

When do you write an account off?

• Do you have any disputes?

Taking Advantage of Outsourcing Services

How do I sell this New Letter Series?• What type of A/R system do you use?

• How many FTEs are currently assigned to handle this business?

• What type of reporting do you require?

• What is your internal cost for letters, calls, and other collections activities before you send the account to us?

• Have you outsourced in the past? If so, what did you like/not like about it?

• Is there any other information about your situation that you think I should know?

Questions Continued:

Case Study – Outsourcing Services

Client:

Situation:

Results:

CaseStudy

$16million

Payments Resolved Monthly

Transworld’s customized first party solution achieved the client’s objectives with approximately $16 million in 0-60 day payments resolved each month. Transworld achieved approximately 80% resolution on all accounts sent by the client.

Fortune 500 Company

Client wanted to increase recovery rates and free up internal staff resources

What is the GreenFlag First Party/Third Party Product?

Transworld Systems offers Comprehensive Solutions

• Let’s figure out how we can leverage our strength’s to help you manage your receivables more efficiently!

Transworld Systems Outsourcing Services