Introducing, Launching QSEC: Innovative Statewide

Educational Initiative In Quality Systems

Quality Systems Education Quality Systems Education CollaborationCollaboration

Dr. John W. Sinn, Professor and Chair Technology Systems Department, BGSU

jwsinn@bgsu.edu, 419-276-6034

•Overview of QSEC – What is it?Ohio companies teamed with higher education Lean, Six Sigma, DMAIC, DMADV, TQMEmployees from multiple organizations Quality systems at BGSU form baseUndergraduate, graduate degree programsActual team-based projects in organizationsOn-line teaching, learningElectronic InfrastructureCost savings for all………

Quality Systems Education Quality Systems Education CollaborationCollaboration

•Ohio Companies, Higher EducationBuild/rebuild competitiveness in organizationsManufacturing and non-manufacturingMultiple/same organizations, different facilities Suppliers and customers working togetherWork with two year schools to build systemsBGSU undergraduate, graduate degreesDedicated teams and projects in organizationsFocus is lean six sigma, DMAIC, DMADV, TQMElectronic delivery, non-traditional audienceCost savings, win-win, gains for all………

Quality Systems Education Quality Systems Education CollaborationCollaboration

What is “Lean”?

Quality Systems Education Quality Systems Education CollaborationCollaboration

What is “Six-Sigma”?

The term "Six Sigma" refers to the ability of highly capable processes to produce output within specification. In particular, processes that operate with six sigma quality produce at defect levels below 3.4 defects per (one) million opportunities

1,000,000 units of

Raw Materials

3.4Rejects

999,996.6 units of Good

Products

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What is “Six-Sigma”?Six-Sigma is a collection of statistical, engineering based quality and process evaluation and improvement tools and practices.

The foundational convictions of Six-Sigma are:• Continuous efforts to reduce variation in process outputs is key to business success

• Manufacturing and business processes can be measured, analyzed, improved and controlled

• Succeeding at achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management

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Six-Sigma IncludesDesign of products and processes using DMADV – Define, Measure, Analyze, Design, Verify

Improvement of existing products and processes using DMIAC – Define, Measure, Analyze, Improve, Control

Sustaining improvements from DMADV and DMAIC through Total Quality Maintenance

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System characteristics that make QSEC unique

Quality Systems Education Quality Systems Education CollaborationCollaboration

Strategic Advantages of QSEC

Quality Systems Education Quality Systems Education CollaborationCollaboration

•Electronic Infrastructure Saves $$Students not at BGSU, reduce “seat time” save $Stay at company, two year campuses, save $QS 3+1 BS completion, QS specialization, MTM Graduate/undergraduate student teams save $Downloadable electronic texts, tools, saves $Content grown collaboratively, QSEC saves $Statewide network, engage ASQ, othersPrimary contacts done online, start to finishInnovative audience, unique delivery, saves $Replace private training, new paradigm, save $

Quality Systems Education Quality Systems Education CollaborationCollaboration

Example downloadable tools used in courses, projects

Quality Function Deployment (QFD)

Benchmarking

Process Failure Mode & Effects Analysis (PFMEA)

Cost Analysis Tools

Detailed Operator Instructions

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Process Flow/Layout

Plan Do Check Act

How is QSEP a Win/Win/Win?

Quality Systems Education Quality Systems Education CollaborationCollaboration

Higher education, organizationsgrow network for improvement

Organizations gain resource to strengthen competitiveedge, changequality culture

Students gain higher education,

become equipped with problemsolving tools

QSEC