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INTRODUCING ROOTS 2019 - Spark Mediasparkmedia.co.za/wp-content/uploads/2019/07/ROOTS...Prof Andrew...

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INTRODUCING ROOTS 2019 1
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  • INTRODUCINGROOTS 2019

    1

  • You can’t build a beautiful model without a plan / manual (architecture)

    Good news: our profession now has the architecture (framework) to guide all our

    marketing efforts

    2

    WHY ARE WE HERE

  • 01WHY ARE WE HERE

    WHAT WE KNOW FOR SURE

    3

    • Whilst buyer behaviour might

    adapt to changing market

    realities…

    • …our brains don’t

    • Well they do change but they

    will not change in our lifetime

    • We are wired to respond in

    certain ways

  • 01WHY ARE WE HERE

    GOOD NEWS - UNPACKED

    4

    ROOTS forms the SA framework of this architecture

  • MORE GOOD NEWS

    • The more we learn about the evolution in marketing thinking, the more we see the value and relevance of ROOTS data.

    5

    Source:

    (After all, the Ehrenberg-Bass Institute has)

    WHY ARE WE HERE

  • 6

    01

    CREDENTIALS & METHODOLOGY

    6

    1. Credentials and Methodology

    2. Highlights of the many categories

    3. Buyer Behaviour DISCOVERIES

    4. Media

    5. Conclusion

  • 02HISTORY & CREDENTIALS

    HOW IS ROOTS CONDUCTED?

    • Multistage clustered random probability sampling

    • Research Universe - decision makers (shoppers) aged 18 plus, living in formal households within selected local newspaper footprints across South Africa.

    • Decision makers are questioned in their home by a trained interviewer using a tablet to capture the answers.

    • This is known as a CAPI interview (Computer Assisted Personal Interview).

    • The interview lasts for 50 minutes.

    • Sample sizes vary from 150 to 300 interviews per area depending on it’s size and diversity.

    • This ensures a safe margin of error (95% confidence level).

    7

  • 02HISTORY & CREDENTIALS

    ROOTS FOOTPRINT

    8

    EAST RAND - 9

    JHB NORTH - 8

    WEST RAND - 4

    JHB SOUTH - 5

    EMFULENI (VAAL) - 5

    SOWETO - 10

    TSHWANE (PRETORIA) - 7

    ETHEKWINI (DURBAN) - 9

    ZULULAND - 1

    MID SOUTH COAST - 3

    NORTH COAST - 2

    LOWER SOUTH COAST - 3

    REST OF KZN - 4CAPE TOWN - 13

    EASTERN CAPE - 4

    GARDEN ROUTE - 3

    NORTHERN CAPE - 1

    OTHER WESTERN CAPE - 3

    FREE STATE - 4

    LIMPOPO - 1

    MPUMALANGA - 7

    NORTH WEST - 1

    = more than 100

    individual footprints

  • 02HISTORY & CREDENTIALS

    RESPONDENT BASE - SPREAD OF SEM

    9

    0

    500

    1 000

    1 500

    2 000

    2 500

    3 000

    3 500

    4 000

    4 500

    ROOTS 2019 Establishment Survey

    * This graph reads: ROOTS 2019 has a respondent base of 3,032 respondents in SEM 10 (High) where

    as the Establishment Survey has a respondent base of 776 respondents in SEM 10 (High)

    *

    *

  • 10

    01

    ROOTS HIGHLIGHTS

    1. Credentials and Methodology

    2. Highlights of the many categories

    3. Buyer Behaviour DISCOVERIES

    4. Media

    5. Conclusion

  • 03SOME HIGHLIGHTS

    0

    10

    20

    30

    40

    50

    60

    70

    80

    90

    100

    2013 2016 2019

    Growth of internet use over 7 years – 3 ROOTS surveys

    88 areas that can be trended

    Each marker / dot = approximately 300 interviews 28

    5271

    Total trendable sample

    2103 2016 2019

    #1 USE THE INTERNET DAILY

    Implications:

    Questionnaire changes

    inclusion of online behaviour

    * This graph reads: in 2013, 28% of decision makers use of the internet daily, this has increased to 52% and 71% in ROOTS 2016 and ROOTS 2019 respectively. The graph indicates all 88 areas and the increase in each area’s daily use of the internet.

  • 03SOME HIGHLIGHTS

    #2 TRENDED REACH OVER TIME

    12

    The stability of local community papers – 3 ROOTS surveys

    88 areas that can be trended

    67%

    35%

    29%

    19%

    65%

    25%22%

    15%

    66%

    18% 17%12%

    Local Papers Daily Papers Weekly / Weekend

    Papers

    Weekly Magazine

    2013 2016 2019Health check

    * This graph reads: In ROOTS 2013, 67% of decision makers read their local paper, in 2016 this figure was 65% and in 2019, 66% read their local paper.

  • 03SOME HIGHLIGHTS

    TRENDED REACH OVER TIME: JABAVU

    13

    The stability of local community papers – 2 ROOTS surveys

    67%

    22%

    5% 4%

    83%

    17%

    2% 3%

    Jabavu Urban News Daily Sun Soccer Laduma Drum

    2016 2019

    * This graph reads: In ROOTS 2016, 67% of decision makers in Jabavu read their local paper – The Jabavu Urban News, in 2019 this figure has increased to 83% of decision makers in Jabavu read their local paper – The Jabavu Urban News.

  • 03SOME HIGHLIGHTS

    TRENDED REACH OVER TIME: BOKSBURG

    14

    61%

    9% 7%11%

    87%

    5% 6% 4%

    Boksburg Advertiser Daily Sun Sunday Times Huisgenoot

    2016 2019

    The stability of local community papers – 2 ROOTS surveys

    * This graph reads: In ROOTS 2016, 61% of decision makers in Boksburg read their local paper – the Boksburg Advertiser, in 2019 this figure has increased to 87% of decision makers in Boksburg read their local paper – the Boksburg Advertiser.

  • 03SOME HIGHLIGHTS

    #3 PEOPLE SHOP AT DIFFERENT TIMES OF THE MONTH

    56%

    30%

    12%

    2%

    53%

    33%

    12%

    2%

    One bulk shop a month

    and some top-ups

    Twice a month/every two

    weeks

    Weekly or almost weekly Twice a week or more

    2013 2019

    Roots Spark Release 2019

    Implication:

    Changes in behaviour

    Convenience is key

    • Increase in no. of stores

    • Needs changing

    More opportunity to get into people's

    shopping baskets

    This graph reads: In ROOTS 2013, 56% of shoppers did one bulk shop a month & some top-ups and 30% did twice a month/ every two weeks. In ROOTS 2019 these figures have changed to 53% of shoppers did one bulk shop a month & some top-ups and 33% did twice a month/ every two weeks

  • 03SOME HIGHLIGHTS

    #4 ONLINE SHOPPING IS STILL IN ITS INFANCY

    16

    4

    5

    6

    8

    9

    9

    11

    Toiletries

    Vitamins

    Food & Groceries

    Clothes

    Movie / theatre

    Holiday / accomodation

    Airline tickets %

    %

    %

    %

    %

    %

    %

    This graph reads: In ROOTS 2019, 11% of decision makers bought airline tickets online

  • 03SOME HIGHLIGHTS

    #5 INTERESTING TOPLINE INFO

    17

    Banking:

    ABSA20

    FNB17

    STD BANK

    162016

    CAPITEC

    15

    ABSA

    21FNB18

    NED-BANK

    152019

    CAPITEC

    21

    Cell phones:

    VODACOM

    40

    MTN38

    CELL C152016

    VODACOM

    38

    2019

    MTN35

    NED

    BANK

    13

    STD

    BANK

    12

    CELL C17

    Telkom

    5

    In ROOTS 2016, ABSA had a 20% share of people with a bank account. In ROOTS 2019, this has increased to 21%.

    In ROOTS 2016, Vodacom had a 40% share of people with cell phone. In ROOTS 2019, it is 38%.

  • 03SOME HIGHLIGHTS

    #5 INTERESTING TOPLINE INFO

    18

    Clothes Shopping:

    Edgars40

    Mr

    Price

    40

    WW32

    2016

    JET23

    2019

    Loyalty Cards:

    PnP Smart

    Shopper

    37

    Clicks

    Club

    Card

    26

    Edgars

    Thank U

    17

    2016WW16

    2019

    Edgars33

    Mr

    Price

    33

    WW28

    Acker

    mans

    20

    PnP Smart

    Shopper

    43

    Clicks

    Club

    Card

    35

    Edgars

    Thank

    U

    15

    Discovery

    15

    In ROOTS 2016, Edgars had a 40% share of people who shopped for clothes in the past 6 months. In ROOTS 2019, this decreased to 33%.

    In ROOTS 2016, PnP Smart Shopper had a 37% share of people with loyalty card. In ROOTS 2019, it is 43%.

  • 03

    BUYER BEHAVIOUR& WHAT ROOTS REVEALS

    SOME MAJOR DISCOVERIES FROM THIS ARCHITECTURE

    19

    1. Credentials and Methodology

    2. Highlights of the many categories

    3. Buyer Behaviour DISCOVERIES

    4. Media

    5. Conclusion

  • 04BUYER BEHAVIOUR

    UNDERSTANDING BUYER BEHAVIOUR MATTERS BECAUSE

    20

    • We are all in the business of building brands

    • We talk to potential buyers or users

    • This works best when we understand what makes them tick

    • And we can talk meaningfully

    • And actually influence what they do

  • 04BUYER BEHAVIOUR

    BUYER BEHAVIOUR & WHAT ROOTS REVEALS

    TODAY, in the interest of time and relevance – we will examine

    4 DISCOVERIES

    • What ROOTS Reveals

    • Anchored in Principles

    21

  • 04BUYER BEHAVIOUR

    DISCOVERY #1

    • LOYALTY – (probably the most important discovery)

    • Humans are naturally curious & like choice.

    22

  • 04BUYER BEHAVIOUR

    ROOTS REVEALS

    23

    The detail per local

    geographic areas

    of who your

    shoppers / users are

    & who you share

    your shoppers /

    users with.

    PRINCIPLE

    “Your consumers are just somebody else’s

    consumers who occasionally buy from

    you”

    Prof Andrew Ehrenberg

  • 04BUYER BEHAVIOUR

    A loyalty card program doesn’t make you ‘sharing immune’

    24

    PDM’S in Sandton who have

    a PnP loyalty card and

    shopped for F&G at PnP

    (67,000) in the past month,

    also shopped at:

    Checkers

    58%

    WW

    40%Spar

    18%

    F&VCity/FLM

    10%

    Clicks13%

    SANDTON

    Top F&G retailers:

    1. PnP 76%

    2. Checkers 40%

    3. Woolworths 40%

    4. Spar 18%(Base: F&G past month)

  • 04BUYER BEHAVIOUR

    DISCOVERY #2

    • Randomness – people behave randomly

    25

  • 04BUYER BEHAVIOUR

    26

    ROOTS REVEALS

    We know there are people in

    the market every week. But we

    don’t know who they are or

    how to reach them individually.

    Markets are thin so look for high

    aggregate propensities /

    clusters or catchment areas.

    PRINCIPLE

    “Consumer

    behaviour is random

    and unpredictable –

    adjusted for our

    mood or need at a

    particular point in

    time.”

    Prof Andrew Ehrenberg

  • 04BUYER BEHAVIOUR

    RANDOMNESS – PEOPLE SHOP FOR CLOTHES AT DIFFERENT TIMES OF THE YEAR

    7

    25 25 26

    97

    4

    22

    31 30

    75

    3

    22

    3032

    7

    4

    Once a month or

    more

    Every 2 - 3 months Every 4 - 5 months Every 6 - 12 months Once a year Less than once a

    year

    2013 2016 2019

    Implications:

    Seasonality

    Needs of shoes & clothing shoppers

    Important to connect with shoppers

    on a continuous basis

    This graph reads: In ROOTS 2013, 7% of shoppers shopped for clothes once a month or more often. In 2016, this dropped to 4% and in 2019, it is 3%.

  • 04BUYER BEHAVIOUR

    RANDOMNESS – HIGH PROPENSITIESLooking at high indices

    Interested in Food / Cooking / Baking:

    • JHB North East

    • Kimberley

    • Uitenhage

    Buy wine (once a week or more often)

    • Constantia / Plumstead / Hout Bay

    • Plett / Knysna / Sedgefield

    • Milnerton

    Interested in Home & Décor

    • Rosebank

    • Nelspruit

    • JHB North East

    Areas with a high propensity for an interest in Food / Cooking / Baking are JHB North East, Kimberley & Uitenhage

    Areas with a high propensity for an interest in Home & Décor are Rosebank, Nelspruit & JHB North East

    Areas with a high propensity for buying wine (once a week or more often) are Constantia / Plumstead / Hout Bay & Plett / Knysna / Sedgefield & Milnerton

  • 04BUYER BEHAVIOUR

    Soft Furnishings or Home accessories (across all ROOTS Footprints)

    29

    Of the 7,295,000 shoppers in the ROOTS survey

    1,169,000 (16%) shoppers have bought soft furnishings or home

    accessories in the past 12 months

    97,417 have bought soft furnishings or home

    accessories in the past month

    24,354 have bought soft furnishings or

    home accessories in the past week

    So much choice?

    29%

    18%

    13%

    11%

    10%Now Edgars Home

  • 04BUYER BEHAVIOUR

    Small electrical appliances in Midrand

    30

    So much choice?

    Of the 51,000 shoppers in Midrand

    39,000 (77%) shoppers have bought small electrical appliances in the past 12 months

    3, 250 have bought small electrical appliances in the past month

    813 have bought small electrical

    appliances in the past week

    35%

    16%

    14%

    14%

    14%

  • 04BUYER BEHAVIOUR

    DISCOVERY #3

    • DECISION MAKING – People largely make decisions intuitively.

    31

  • 04BUYER BEHAVIOUR

    32

    DISCOVERY #3

    SYSTEM 1

    95%

    SYSTEM 2

    5%

    Fast / Impulsive

    Unconscious / Instinctive

    Automatic

    Everyday decisions

    Error prone

    Slow / Thoughtful

    Conscious / Deliberate

    Effortful

    Complex decisions

    Reliable

  • 04BUYER BEHAVIOUR

    33

    ROOTS REVEALSMeasures mindshare or

    mental availability.

    Shows just how competitive markets are across categories

    at a local level.

    And shows how customers are spoilt for

    choice.

    PRINCIPLE

    “We think much less than we think we think.”

    Daniel Kahneman

    Make it easy to buy &

    easy to be thought

    of.

  • 04BUYER BEHAVIOUR

    COMPETITIVE MARKETS

    34

    For example: Medical Aids

    Sandton

    Area by area your brands compete

    This graph reads: In ROOTS 2016, 27% of Sandton decision makers have a Discovery Medical Aid, and in ROOTS 2019, 36% of Sandton decision makers have a Discovery Medical Aid.

  • 04BUYER BEHAVIOUR

    COMPETITIVE MARKETS

    35

    For example:

    Takeaways (P4W)

    Protea - Soweto

    Area by area your brands compete

    This graph reads: In ROOTS 2016, 73% of Protea, Soweto decision makers have bought takeaways from KFC in the past 4 weeks and in ROOTS 2019, 72% of Protea, Sowet decision makers have bought takeaways from KFC in the past 4 weeks.

  • 04BUYER BEHAVIOUR

    DISCOVERY #4

    • THE LOCAL IMPERATIVE –

    • People choose to live (& shop) locally.

    • In geographic areas that suit them & are convenient to their life stages & lifestyles.

    36

  • 04BUYER BEHAVIOUR

    37

    ROOTS REVEALS

    Identify high incidence

    areas for your users &

    stores based on people

    with a likelihood to buy

    your category.

    PRINCIPLE

    Understand your shoppers/ users at a

    local level.

    Geo-segmentation is your priority

    segmentation tool.

  • 04BUYER BEHAVIOUR

    AVERAGE TIME PREPARED TO TRAVEL FOR…Differs by category & by area

    38

    FOOD & GROCERIES BUYING A NEW CARA GOOD RESTAURANT

    20 MIN - DOBSONVILLE 35 MIN – DIEPKLOOF20 MIN - GERMISTON

    7 MIN -AMANZIMTOTI

    11 MIN UMHLANGA

    9 MIN – FAERIE GLEN

    (TSHWANE)

    13 MINS 21 MINS15 MINS

    In ROOTS 2019, the average time prepared to travel is 13 minutes to buy Food & Groceries, in Dobsonville shoppers are prepared to travel 20 minutes to buy Food & Groceries. In Amanzimtoti shoppers are only prepared to travel 7 minutes to buy Food & Groceries.

  • 04BUYER BEHAVIOUR

    CATCHMENT AREAS: MALL OF AFRICA

    39

    26%

    11%

    6%

    6%

    4%

    4%

    4%

    3%

    3%

    3%

    Midrand

    Sandton

    Randburg

    Fourways

    Centurion

    Glenvista /

    Mondeor

    Roodepoort

    Kempton

    Ruimsig

    Southdale/

    Turffontein

    This graph reads: Of the people who have shopped at Mall of Africa, in the past 3 months, 26% live in Midrand.

  • 04BUYER BEHAVIOUR

    EG: MIDRAND Shopping centres visited before opening of MALL OF AFRICA (2016) and after (2019)

    CATCHMENT AREAS ARE LOCAL

    47%

    2016 2019

    MIDRAND

    CBD 41%

    35%

    75%

    41%

    35%Noordwyk Shopping Centre

  • 04BUYER BEHAVIOUR

    AREA PROFILES DIFFER

    Age:16-34

    Indian

    SEM 8 -10

    Age: 50+

    Coloured

    Black

    Age:35-49

    34

    %

    47

    %40

    %

    76% 53% 50%

    58% 48% 92%

    58% of Chatsworth are in SEM 8-10, 34% are 16-34 years old and 76% are Indian.

  • 04BUYER BEHAVIOUR

    COMPETING STORE PROFILES DON’T CHANGE SIGNIFICANTLY PER AREAIn Randburg, PNP shoppers look like Checkers, Spar & online shoppers

    42

    This graph reads: Of the shoppers in Randburg, 92% are in SEM 8-10, and 93% of the PnP shoppers in Randburg are in SEM 8-10 and 93% of the Checkers shoppers in Randburg are in SEM 8-10 and 91% of the Spar shoppers in Randburg are in SEM 8-10. And 95% of the Online Grocery Shoppers in Randburg are in SEM 8-10.

  • 04BUYER BEHAVIOUR

    Flown - anywhere

    62%

    Had a headache

    44%

    Music concert

    or live event

    54%

    Had a baby

    2%

    Got married

    3%

    10%

    ROOTS OFFERS LOCAL FLAVOUR – WITH BREADTH AND DEPTH

    Fourways

    Had hair done

    59%

    Been to gym

    39%

    Had a beauty

    treatment

    43%

    * VS Average for Large Metro's

    VS. 48% VS. 15% VS. 6%

    VS. 26% VS. 34% VS. 1%

    VS. 82% VS. 25% VS. 2%

    Have a home

    loan

  • 04BUYER BEHAVIOUR

    ROOTS REVEALS

    44

    #4 DISCOVERIES – A QUICK RECAP:

    BUYER BEHAVIOUR

    DISCOVERIES

    1. LOYALTY

    2. RANDOMNESS

    3. DECISION MAKING

    4. THE LOCAL IMPERATIVE

    ROOTS REVEALS

    1. Per local geographic areas, who your shoppers / users are & who

    you share your shoppers / users with.

    2. There are people in the market continuously. High aggregate propensities / clusters or catchment areas.

    3. Measures mindshare or mental availability.

    4. Identify high incidence areas

    of people with a likelihood to buy your category.

  • 04

    MEDIA

    45

    1. Credentials and Methodology

    2. Highlights of the many categories

    3. Buyer Behaviour DISCOVERIES

    4. Media

    5. Conclusion

  • 05MARKETING COMMUNICATION (vs architecture)

    MARKETING’S GOAL – INFLUENCING BUYER BEHAVIOUR

    46

    +Mental availability Physical availabilityMaking it easy to be

    thought of, by as many

    people in as many buying

    situations – as possible

    • Distribution

    • Store location

    • Access

    • Easy to buy

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    Most of us here are focussed on media/channel selection,

    Responsible for the creation / development of effective media

    strategies

    47

    WARNING: USUALLY THE MOST EXPENSIVE PART OF MARKETING & BRAND

    BUILDING and THE MOST CRITICAL

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    48

    To grow your brand :

    Attract light + Non-users

    NO LOYALTY

    They can be hard (and expensive) to reach and it’s even harder to get their attention (as opposed to regular users/shoppers who notice you more easily)

    Re-cap!

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    49

    But the good news is that all these consumer insights have also given us a

    better manual/framework to help make smarter media decisions

    RANDOMNESS

    We cannot predict who, when, or which of your products they will need

    (at an individual level)

    Re-cap!

    AND…

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    OVERALL GOAL:

    50

    NOT Frequency, or tight targeting, or only

    personalisation campaigns as we have been told

    (this is based on “loyalty” and dare we say, not a very good

    understanding of Buyer Behaviour)

    MASS EFFECTIVE REACH

    MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    “Not talking to enough potential buyers is like building a cathedral in the desert”

    – Hamish Priest

    51

    MAXIMISING QUALITY REACH IS THE NO. 1 PRIORITY(not frequency)

    Evaluate against Effectiveness first (value) & Efficiency second (price)

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    MASS EFFECTIVE (Quality) REACH

    52

    +Mental availability Physical availability1. Who

    2. Why

    3. How

    4. When

    5. Where

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    1. WHO?

    53

    Large Relevant Audiences

    All category users/buyers/shoppers

    Target the purchase NOT the person/profile

    MASS EFFECTIVE REACH

    Brand segmentation is a marketing myth

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    ROOTS REVEALS: LARGE RELEVANT AUDIENCES.Food & groceries in Randburg

    54

    Local papers are read by 5 x more food & grocery shoppers* than any other print medium.

    * Wholly or partly responsible for food and grocery shopping

    This reads:75% of PDMs in Randburg who are wholly or partly responsible for food and grocery shopping read their local paper.

    The best read weekly paper is the Sunday Times with 14%.The best read Daily Paper is the The Star with 6%.And the best read weekly magazines is Move with 8%.

    75% 14% 6% 8%

    Randburg Sun Sunday Times The Star Move

    5X

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    77% 8% 9% 1%

    Eldorado Park

    Urban NewsSunday Times Daily Sun

    ROOTS REVEALS: LARGE RELEVANT AUDIENCES.Shoes & clothing Eldorado Park

    55

    Local papers are read by 10 x more shoes & clothing shoppers* than any other print medium.

    * Bought shoes or clothing in the past 6 months

    This reads:77% of PDMs in Eldorado Park who bought shoes or clothing in the past 6 months read the Eldorado Park Urban News.

    The best read weekly paper is the Sunday Times with 8%.The best read Daily Paper is the Daily Sun with 9%.And the best read weekly magazines is Drum with 1%.

    Drum

    10X

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    ROOTS REVEALS: LARGE RELEVANT AUDIENCES.Motor vehicles in Pretoria East

    56

    Local papers are read by 5 x more car shoppers than any other print medium.

    * Bought a new or second hand car in the past 12 months.

    This reads:74% of PDMs in Pretoria East who bought a new or second hand car in eth past 12 months read their Pretoria Record East.

    The best read weekly paper is the Sunday World with 14%. The best read Daily Paper is the Pretoria News with 10%.And the best read weekly magazine is Move with 12%.

    74% 14% 10% 12%

    Pretoria Record East Sunday World Pta News Move

    5X

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    57

    More likely to pay attention

    The reason for consuming the media type

    Media environment must match the task orientation

    MASS EFFECTIVE REACH

    2. WHY?

    MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    Behaviour created over time!!

    & the consistent exposure does a really good job of branding as well.

    .58

    WH

    ER

    E

    • Readers use their local papers for planning their shopping.

    • They prefer their inserts to be delivered in their local paper

    2. WHY?

    MEDIA vs ( our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    PLANNING SHOPPINGWHY

    79%Of CT Southern Suburbs read the inserts delivered in their local paper

    88%Of CT North prefer their inserts

    delivered in their local paper

    62%Of Soweto use their local paper to

    make F & G shopping decisions

  • 05MARKETING COMMUNICATION (vs architecture)

    60

    3. WHEN?

    a) Continuity

    Aim for weekly exposure

    (NOT frequency!)

    MEDIA vs ( our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    CONTINUITY

    “Catch them when they fall” – (trigger a response when they have a need)

    61

    ?

    ? ?

    ??

    In every 1 of the 52 weeks in a year,

    people are in your category

    More likely to notice when “In Market”

    Plan for weekly

    exposure to

    remind the ever-

    changing pool of

    consumers who

    are ready to buy

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    62

    +/-6.4 millionLocal papers in the

    market every week in SA

    WHEN

    3. WHEN?

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    63

    Cont.

    b) Recency

    exposure as close to the purchase occasion as possible

    3. WHEN?

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    RECENCY

    64

    ?AD

    NEED PURCHASE OCCASION

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    65

    Local papers mostly

    distributed from

    Wednesday - Friday

    WHEN

  • 05MARKETING COMMUNICATION (vs architecture)

    66

    Add niche/smaller options later if budget allows, but aim

    for adding Reach not Frequency (duplication)

    4. HOW?

    Media that delivers large audiences first (and quickly) = the foundation

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    HIGH REACH & LOW DUPLICATION(Total 2019 sample)

    65%

    18%

    70%

    5%

    17%

    69%

    4%

    Local All Dalies Combined Daily

    and Local

    Daily adds All Weekly Combined Weekly

    and Local

    Weekly adds

    4. HOW?

    This graph reads: Of all ROOTS respondents 65% read their local paper vs. 18% of all daily papers. 70% of decision makers read both a daily & a local paper. Only 5% read any daily newspaper and NOT a local paper.

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    HIGH REACH & LOW DUPLICATIONEG: Roodepoort

    ROODEPOORT

    4. HOW?

    83%

    4%

    84%

    1%5%

    84%

    1%

    Roodepoort

    Record

    The Star Roodepoort

    Record & The Star

    combined

    The Star Adds Sunday Times Roodepoort

    Record & Sunday

    Times combined

    Sunday Times

    Adds

    This graph reads: Of all Roodepoort decision makers, 83% read their local paper – Roodepoort Record vs. 1% who read The Star.84% of decision makers read both The Star & the Roodepoort Record. Only 1% read The Star and NOT the Roodepoort Record.

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    HIGH REACH & LOW DUPLICATION(Total 2019 – internet)

    65%

    25%

    72%

    7%

    Local paper Any news site online Combined Local Paper & Any

    News Site Online

    News site online adds

    4. HOW?

    This graph reads: Of all ROOTS respondents 65% read their local paper vs. 25% who read news site online.72% of decision makers read both their local paper and read news site online. Only 7% read news sites online and NOT a local paper.

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    HIGH REACH & LOW DUPLICATION(vs internet) in FOURWAYS

    70%

    58%

    84%

    14%

    Local paper Any news online Combined Local Paper & Any

    News Online

    Online adds

    MEDIA

    4. HOW?

    This graph reads: Of all ROOTS respondents 70% read their local paper vs. 58% who read any news site online.84% of decision makers read both their local paper and read any news site online. Only 14% read any news sites online and NOT a local paper.

    FOURWAYS

    MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    Local newspapers reach such large relevant

    audiences with a frequency of 1,

    that it is inefficient or not necessary to add another

    media type (with the same messaging).

    71

    4. HOW?

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    MASS EFFECTIVE (Quality) REACH

    72

    +Mental availability Physical availability1. Who

    2. Why

    3. How

    4. When

    5. Where

    MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    73

    Physical availability

    5. WHERE?

    a) High propensities

    Fish where the fish are

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    Local papers = highest media reach per category

    74

    Of monthly shoes

    & clothing

    shoppers read

    their local paper

    60%

    Of people earning

    R51,000+ PI read

    their local paper

    68%

    Of people who do

    gardening read

    their local paper

    72%

    Of people with

    WIFI / ADSL @

    home read their

    local paper

    72%

    Of people

    interested in food,

    cooking or baking

    read their local

    paper

    69%

    a) High propensities

    5. WHERE?

  • 05MARKETING COMMUNICATION (vs architecture)

    75

    Physical availability

    5. WHERE?

    b) Catchment areas

    Location of stores or branches

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs our architecture)

    The real power of local / geography = relevance

    76

    ACCESSIBILITY

    AVAILABILITY

    +

    MEDIA

    5. WHERE?

  • 05MARKETING COMMUNICATION (vs architecture)

    EG: MIDRAND

    2019

    75%

    People shop and live locally

    Midrand Reporter Readership73%

    MEDIA

    5. WHERE?

  • 05MARKETING COMMUNICATION (vs architecture)

    EG: ALBERTON CITY

    2019

    66%

    People shop and live locally

    Alberton Record Readership76%

    5. WHERE?

    MEDIA vs (our architecture)MEDIA

  • 05MARKETING COMMUNICATION (vs architecture)

    So it’s no surprise:

    Local papers continue to thrive!

    79

    5. WHERE?4. WHEN?3. HOW?2. WHY?1. WHO?

    Reaching large relevant audiences in an environment where people are

    primed to pay attention to shopping / services advertising

    MEDIA vs (our architecture)MEDIA

  • 06CONCLUSION

    BUILDING FOR GROWTH

    • We are very proud of our strong & profitable newspaper brands.

    Our success is based on your support

    We know that’s not because you ‘love us’ so much or want a relationship with us, but because…

    They consistently deliver your messages to the hard to find large relevant audiences

    …for the past 40 years

    80

  • 06CONCLUSION

    OUR MEDIA BRANDS

    81

    MENTALLY AVAILABLE PHYSICALLY AVAILABLE

    (known by almost all local residents) (distributed to the home – easily accessible)

    We aim to follow the sage advice

    and keep our brands

    &

    We would love to keep partnering with you to do the same

  • 06CONCLUSION

    We are excited about the future of the local paper media category!

    So keep creating brands that stand out

    Provide appropriate messaging to influence buyers

    We are confident that we will continue to reach “the few” who do care & are interested – at the right time

    in as many weeks as possible, in the most effective & efficient way.

    82

  • THANK YOU

    83


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