Introducing TeamSTEPPS® for

Office-Based Care OnlineRic Ricciardi, Ph.D., N.P.

Richard.Ricciardi@ahrq.hhs.gov Brigetta D. Craft, D.N.P., M.S.N., RN

bcraft@reingold.com

March 5, 2018

mailto:bcraft@reingold.commailto:richard.ricciardi@ahrq.hhs.gov

TEAMSTEPPS 05.2Mod 1 05.2 Page 2Slide 2

Questions To Be Answered

Why implement TeamSTEPPS in an office setting? How is TeamSTEPPS useful? What is involved in the TeamSTEPPS for Office-

Based Care Online Course? How do I get involved in the course?

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AHRQ Activities as Lead Federal Patient Safety Agency

Understand causes of harms associated with healthcare: why it occurs, how to prevent it.

Apply knowledge to accelerate patient safetyimprovement in all care settings.

Prevent healthcare-associated infections, reduceantibiotic resistance.

Improve communication and engagement amongproviders, between clinicians and patients.

Build system capacity to address safety issues.

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The Importance of Working Together in Teams

Care delivered by teamsis safer and leads tobetter outcomes.

However, teams don’tform naturally; they mustbe created, nurtured, andsupported.

Commitment to corevalues and common goalsis crucial.

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AHRQ’s Flagship Team Training Program In-person training sessions attended by nearly 6,200

master trainers 37,000 people trained by master trainers Materials translated into more than 20 languages More than 200,000 online sessions in past 6 months

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TeamSTEPPS for Office-Based Care

Evidence-based teamwork system Ready-to-use materials and curriculum Composed of four teachable and learnable skills:

Communication Leadership Situation Monitoring Mutual Support

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The Master Trainer Course Has no fee Uses train-the-trainer model so you will be:

Equipped to teach others. Ready to implement and coach.

Helps you become familiar with TeamSTEPPS toolsand methodology

Focuses on the medical office, primary care, andambulatory care

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Master Trainer Course vs. Individual Modules

Office-Based Care Cohort

Office-Based Care Individual Modules

CE Accreditation Yes Yes

TeamSTEPPS Master Trainer Certificate Yes No

Minimum Completion Time As little as 30 days Approximately 1 hour each

Maximum Completion Time Within 120 days Unlimited

Cost Free Free

Includes Webinar Recordings Yes No

Ask Experts Questions via Email Yes Yes

Access "Frequently Asked Questions" Yes Yes

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Continuing Education Credit A leading model designed to improve

interprofessional collaborative practice, Joint Accreditation (JA) is awarded from three accrediting bodies in the field of accreditation: Accreditation Council for Continuing Medical Education

(ACCME) Accreditation Council for Pharmacy Education (ACPE) American Nurses Credentialing Center (ANCC)

Most allied health professions and other nonclinical professions can use JA continuing education credit.

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What To Expect in the Cohort

Fundamentals (Modules 1-7) Supplemental (Modules 8-11) Post-training teach-back sessions Webinars that include a variety of advanced

applications of TeamSTEPPS

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TeamSTEPPS Enrollment

Enrollment is open through October 2018, with the possibility of extension.

Currently, 2 learning groups (cohorts) are open; there will be 6 more cohorts between March and October 2018.

Individuals can register; if a team wants to participate, each team member completes his or her own prework documents.

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Discussion

Is TeamSTEPPS for Office-Based Care of interest to your group?

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Connect With TeamSTEPPS and AHRQ AHRQ to follow up with recording and promotional

language Questions re TeamSTEPPS for Office-Based Care:

OBC-Questions@tslms.org Register on the site: www.tslms.org Sign up for AHRQ’s Patient Safety Listserv:

https://psnet.ahrq.gov/issues Join AHRQ’s TeamSTEPPS LinkedIn page:

https://www.linkedin.com/showcase/ahrq-teamstepps/

mailto:OBC-Questions@tslms.orghttp://www.tslms.org/https://psnet.ahrq.gov/issueshttps://www.linkedin.com/showcase/ahrq-teamstepps/

Introducing TeamSTEPPS® for �Office-Based Care OnlineQuestions To Be AnsweredAHRQ Activities as Lead Federal Patient Safety AgencyThe Importance of Working Together in TeamsAHRQ’s Flagship Team Training Program TeamSTEPPS for Office-Based Care�The Master Trainer Course�Master Trainer Course vs. �Individual ModulesContinuing Education CreditWhat To Expect in the CohortTeamSTEPPS EnrollmentDiscussionConnect With TeamSTEPPS and AHRQ