Introducing Timico

In confidenceIntroducing Timico

Introducing TimicoRichard Wright2016

In confidence[Presentation title] – 1 May 2023 – slide 2In confidence[Presentation title] – 1 May 2023 – slide 2

Independent managed IT, internet and communications service provider Established in 2004, now with group turnover of

£52m Profitable and cash generative Growing organically and by acquisition Small, stable private shareholding Newark HQ, with offices in London, Reading, Milton

Keynes & Fareham 350 staff, of whom 70% are customer facing Sponsor of the Cheltenham Gold Cup

What we do Deliver managed networks, hosting, managed IT,

mobile and unified communications solutions to businesses, with exceptional levels of customer support

About Timico


About Timico - strategy

Invest in customer

relationships, systems & network

infrastructure

Deliver robust solutions with the highest

levels of customer support

Leverage our independence to deliver expert,

impartial advice


2004 - Founded by Tim Radford 2006 - Awarded O2 licence 2007 - Top 10 place in Sunday Times Tech Track 2008 - Acquired Twang.net 2009 - Ranked 7th in Deloitte Technology Fast 50 2010 - Acquired Newnet 2011 - Acquired Powernet 2012 - Opened £5m Newark data centre 2012 - Acquired Redwood 2013 - PCI compliance certification 2014 – Six figure investment in core network

upgrade 2015 – Acquired Wirebird & telecoms arm of Coms

About Timico - history


About Timico - financial performance


Selection of awards: ITSPA Best VoIP infrastructure for Nuvia Cloud

which powers Timico Synergy UC. Winner, 2015 Global Telecoms Business (GTB) Business Service

Innovation Award for Synergy hosted UC, mobile and collaboration. Winner, 2015.

Comms Business Emerging Channel Business of the Year. Finalist, 2015

Excellence in Innovation, Nottinghamshire Business Awards. Winner, 2012.

ITSPA Best Unified Solution. Winner, 2012 Sunday Times Microsoft Tech Track –

2007 (10th), 2008 (4th), 2009 (23rd) and 2010 (58th)

About Timico - achievements


Chosen as new sponsor of the Cheltenham Gold Cup at the end of 2015 in four year agreement

Unique partnership giving Timico preferred partner status to the Jockey Club’s 15 racecourses

Build on our IT and comms credentials as an established supplier to Goodwood and Newbury racecourses

High profile branding at feature race of The Festival with over 70,000 visitors and TV audience of 1.5m

Create further awareness of the Timico brand amongst UK and international audiences

About Timico – Jockey Club partnership


About Timico - technology drivers

Voice as an IP applicationUnified Communications

Migration to the cloudVirtualisation & hosting

Secure mobile dataIntegrated securely into the

private network

Demand for bandwidthPrivate networkingFibre access speeds


About Timico - our proposition


About Timico – our network


About Timico - strategic partners

Mobile Services Managed Networks

Cloud & Hosting Unified Communications


About Timico - accreditations

ISO9001, 27001 accredited

PCI:DSS compliant data centre

Numerous technical accreditations for:

Cisco, Juniper, Fortinet, Microsoft, VMware, Veeam,

eVault, Citrix, NetApp, McAfee & BlackBerry


Our solutions


Managed private networks Carrier-agnostic Ethernet or IP VPN access

to Timico’s national, fully redundant, geographically diverse MPLS core network

Headquarters, branch office, homeworkers Mobile workers and mobile back-up

Internet access ADSL & FTTC broadband Ethernet in the First Mile (EFM) & Ethernet

over FTTC Ethernet Fibre & Ethernet Radio Mobile resilience using O2 or Three

Managed Networks


Managed private networks

Bespoke network architecture

Resilient MPLS core network 99.999% SLA

Fully-managed solution 24/7/365

Proactive monitoring with alerts and reporting

Rapid and temporary site deployment options


Network monitoring

Real-time 24/7 monitoring and diagnosis portal

Real-time and historical network performance

Automated event notification Automated PDF reports available by

email Trending and analysis Custom sensors for key services such as

Voice over IP


Ensure policy compliance for mobile users Fully managed, private APN service Control/restrict/block internet access

Mobile Access Management No VPN client needed on the devices Simple WAN integration of mobile devices


Bespoke Private Wide Area Networks (PWAN)


Monitored & managed 24*7 from our NOC


Virtual infrastructure in the PWAN


SIP, QoS & bandwidth enable VoIP


O2 APN delivers secure on-net mobile


Hosted infrastructure solutions Virtual Data Centre Enterprise Private Cloud Hybrid Cloud Managed Dedicated Servers

Managed services Microsoft Office 365, Azure, SharePoint, Virtual

Desktop

Colocation Newark Tier 3+ data centre London, Fareham, Milton Keynes

Business continuity solutions Managed backup Disaster Recovery as a Service (DRaaS) Geo diversity

Cloud & Hosting


Secure, low-risk, low-cost East Midlands location

Two 2,000sq/ft data halls each with 72 rack capacity

Diverse 2 x 10Gbps internet connectivity

1.3MVA sub station with N+N power supply

99.999% uptime SLA

Newark Tier 3+ data centre


Managed IT

Timico Technology Services deliver innovative business solutions and services, through a successful combination of customer knowledge, inspired thinking and winning partners


O2 and Vodafone mobile networks Service provider licences O2 and Vodafone voice and data services Bespoke tariffing - single or shared usage Competitive roaming solutions Innovative 4G data-only services

Mobile Access Management Secure mobile end points for corporate

private networks utilising O2 APN Office failover Rapid site deployment

MDM, security & BYOD BlackBerry strategic partner Good powered by BlackBerry Vodafone Secure Device Manager

Mobile Services


Telephony SIP Trunks, ISDN, call tariffs, inbound

Hosted & on-premise phone systems Timico Synergy UC ipcortex Avaya Mitel

Contact centre solutions

Call recording solutions

PBX maintenance

Unified Communications & Telephony


Our customers


Some of our customers


Construction customers

Hosted VoIP, IP-PBX and mobile phones

IP-PBX, fixed line and inbound telephony

solution

Colocation, Ethernet connectivity and secure

mobile rapid site deployment solution

Ethernet & broadband PWAN


Not-for-profit customers

350 site PWANFixed line telephony

600 mobiles

130 site PWANManaged

homeworker solution

Hosted CRM holding 5m

customer records

300 seat Hosted VoIPsolution, call centre, colocation & PWAN

45 site broadband & Ethernet PWAN


Leisure & hospitality customers

50 site PWAN, Cisco wireless connectivity

IP-PBX, Hosted VoIP and fixed line telephony to

200 UK pubs

Colocation, website hosting & security

Ethernet direct internetaccess for guest web

service

Ethernet, broadband and

fixed line access for hotels

1,800 site PWAN with triple-resilience fixed &

mobile broadband


Retail customers

120 site Ethernet & broadband PWAN

Secure SIP trunking solution & 120 site

homeworker network

Ethernet connectivity, fixed line telephony & IP-PBX maintenance

1,600 site broadband & Ethernet PWAN

230 site PWAN with secure mobile back-

up

250 site broadband & Ethernet PWAN, fixed

telephony


Finance customers

Mobile voice & data

Fixed line telephonyIP-PBX, fixed line telephony

IP-PBX, fixed line telephony




Public sector customers

Hand-e-pix secure media capture

application for 3,500 officers

100 site private network for traffic

light control system


application and Mobile Device Management

SIP trunking solution


Education customers

Ethernet & broadband connectivity

50 site PWAN, Hosted IP-PBX, SIP trunks and

colocation solution

Fixed line and mobile telephony

Broadband connectivity & web

services

Mobile telephony


Cloud & Hosting customers

Hosted CRM holding 5m

customer records

Colocation, Hosted VoIP and PWAN

Hosted email & website and 40 site

PWAN

56 site PWAN with colocation and data

backup

Colocation, website hosting & security


Managed Networks customers


130 site PWAN &managed

homeworker solution1,600 site Ethernet &

broadband PWAN


230 site PWAN with secure mobile backup

120 site homeworker network


Mobile Services customers

200 mobile phones


application

Secure mobile backup solution to

230 forecourts

1,200 mobile voice & data connections,

home-worker broadband

2,000 site M2M network


Unified Communications & Telephony customers

IP-PBX, fixed line and inbound telephony

solution

Ethernet connectivity, fixed line telephony & IP-PBX maintenance

Secure SIP trunking solution & 120 site

homeworker network

IP-PBX maintenance350 site PWANFixed line telephony

600 mobiles

300 seat Hosted VoIPsolution, call centre

& PWAN


Our service wrap


Financially stable Customer focus Independence Business-only provider Significant infrastructure investment Expert solution design Project management & professional

services Unified billing Self-service online portal Single point of contact

Working with Timico


Newark Network Operations Centre 24*7*365 availability Three line ITIL support model 2nd & 3rd line teams in London, Milton Keynes &

Fareham One number, one team supporting all services ServiceNow ITIL platform for ticketing

Change management Documented process between both parties Change Control Board

Timico engineering resource Remote hands Field-based engineers

Technical support


Dedicated field-based account manager Ownership Support Development

Strategic account planning Formal account review process Service delivery reporting Solution performance measurement Management reporting

Total account ownership


Dedicated team aligned to account managers Named contacts Multi-skilled No IVR Formalised support structure and escalation path

Delivering an industry-leading level of customer experience Calls answered in 12 seconds Focus on ownership, accountability and

professionalism 82% of enquiries are resolved first time

Published Timico ‘Service Promise’ with KPIs and SLAs

Core support hours: Monday – Friday 8.00am to 8pm 24/7 NOC support

Client Services


Project methodology and transition


Online customer portal Billing – 12 months’ invoices Billing data – call data records

Bespoke reporting Monthly reports as required.

Billing and reporting portal

In confidenceIntroducing Timico

Thank youRichard Wright2016

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Introducing Timico

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