CHAPTER 1-1 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voice mail access. Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too—including up-to-the-minute information and services from the network. In a nutshell, your Cisco IP Phone provides a whole range of communication features that you could not expect from a traditional telephone. This guide helps you learn to use the various features and services available on your phone. Not all of the features described in this book are available by default—your administrator may not add them for you. You access some phone features and services on the phone itself, while you customize others on a convenient web page. For information about the User Options web page, see Customizing Your Phone From the User Options Web Pages, page 1-15. This chapter contains the following sections: • Connecting Your Cisco IP Phone, page 1-2 • A Road Map to Your Cisco IP Phone, page 1-6 • Using the Feature Buttons, page 1-10 • Navigating on Your Phone, page 1-11 • Using the Handset, Headset, and Speakerphone, page 1-12 • Customizing Your Phone From the User Options Web Pages, page 1-15
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Introducing Your Cisco IP Phone
A Cisco IP Phone is a full-feature telephone that provides voice communicaover the same data network that your computer uses. This phone functions mlike a traditional analog phone, allowing you to place and receive telephone caIt also supports features that you have come to expect from a telephone—sucspeed dialing, redial, call transfer, conference calling, and voice mail access
Your Cisco IP Phone offers features that might surprise you. Because it is paran IP network, your Cisco IP Phone can provide not only telephony services,data services, too—including up-to-the-minute information and services fromnetwork. In a nutshell, your Cisco IP Phone provides a whole range ofcommunication features that you could not expect from a traditional telepho
This guide helps you learn to use the various features and services availablyour phone. Not all of the features described in this book are available bydefault—your administrator may not add them for you. You access some phfeatures and services on the phone itself, while you customize others on aconvenient web page. For information about the User Options web page, seCustomizing Your Phone From the User Options Web Pages, page 1-15.
This chapter contains the following sections:
• Connecting Your Cisco IP Phone, page 1-2
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
• Using the Handset, Headset, and Speakerphone, page 1-12
• Customizing Your Phone From the User Options Web Pages, page 1-15
1-1Phone 7960 and 7940 Series User Guide
Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP Phone
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Connecting Your Cisco IP PhoneChances are, your system administrator or a technician will connect your neCisco IP Phone to the corporate IP telephony network. If that is not the caseconnecting your phone is easy.
Follow the steps below. Refer to to locate ports on the back of your phone.
Before You Begin
Verify that your system administrator is ready for you to connect yourCisco IP Phone to the network.
Warning Be sure to read Appendix B, “Safety Notices,” before connecting or using yourphone.
Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You canthis in one of two ways, depending on how your workspace is set up. See yosystem administrator if you are not sure which method to choose:
• Direct network connection—For this method, you need at least one availaEthernet port in your workspace. Use the Ethernet cable included with yphone to connect the network port on the back of your phone to the Etherport in your workspace.
• Shared network connection—Use this method if you have a single Etherport in your workspace with your desktop computer already connected toFirst, disconnect the Ethernet cable from the computer and attach it to thnetwork port on the back of your phone. Next, use the Ethernet cable incluwith your phone to connect the access port on the back of your phone to ydesktop computer. Your Cisco IP Phone now shares a network connectiowith your computer.
Step 2 Connect the handset to the handset port. Ensure that the end of the cord withlonger uncoiled section is connected to the body of the phone.
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Step 3 If your system administrator delivered your Cisco IP Phone with a power suppconnect the power supply plug to the DC48V AC adapter port on the back ofphone.
If your system administrator delivered your phonewithout a power supply, yourphone probably receives power through the Ethernet connection.
Step 4 Use the power cable to connect the power supply to a standard power outleyour workspace.
Step 5 To adjust the footstand height, release the footstand by pressing the footstaadjustment knob and gently pull the footstand away from the body of the ph
See the“Adjusting the Handset Rest” section on page 1-12 for information onadjusting the handset rest to make sure the receiver will sit securely in the cra
Once you connect the Cisco IP Phone to its power source, a start-up procesbegins. After several minutes, the phone’s LCD screen displays a neutral “reascreen. The details on your screen might vary, but a ready screen typicallydisplays the date and time, your extension number, and available soft keys.Startup is complete and your phone is ready to use.
Tip Soft keys point to feature options displayed along the bottom of your LCD screSoft keys are flexible—they change depending on the status of your phone. example, you can see one set of soft key options when you pick up the handand another set when the phone is not in use.
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Table 1-1 Cisco IP Phone cable connections
1 DC adapter port (DC48V) 5 Access port (10/100 PC)
2 Power supply with AC adapter port plug 6 Handset port
3 Power cable with wall socket plug 7 Headset port
4 Network port (10/100 SW)
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Chapter 1 Introducing Your Cisco IP PhoneAuto-Registering Your Phone Using TAPS
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Related Topics
• Auto-Registering Your Phone Using TAPS, page 1-5
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Handset, Headset, and Speakerphone, page 1-12
Auto-Registering Your Phone Using TAPSYour administrator may ask you to auto-register your Cisco IP Phone using TAthe Tool for Auto-Registered Phones Support. TAPS might be used either fonew phone or to replace an existing phone.
Note You should follow this procedure only if your phone administrator asks you t
Procedure
Step 1 If the phone is not already installed, follow the installation instructions availabin the“Connecting Your Cisco IP Phone” section on page 1-2.
After you plug the phone into a port, the phone automatically registers anddisplays a number.
Step 2 Dial the TAPS extension provided by your system administrator.
Step 3 A voice prompt asks you to select the language that you want to use. Choosappropriately.
Step 4 Dial your personal extension number (provided by your system administratothen press the # key.
Note You may be instructed to enter the complete telephone number (includarea code).
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Step 5 To confirm, enter your personal extension number again, followed by the # k
The phone displays a confirmation message.
Step 6 Hang up the phone.
The phone resets and displays your extension number.
Related Topics
• Connecting Your Cisco IP Phone, page 1-2
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
• Using the Handset, Headset, and Speakerphone, page 1-12
A Road Map to Your Cisco IP PhoneRefer to the following illustrations and table to identify the buttons and partsyour Cisco IP Phone and to find a description of related features.
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Figure 1-1 Cisco IP Phone 7960
Figure 1-2 Cisco IP Phone 7940
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1 Handset withindicator light
Functions like a traditional handset. The light strip at thetop of the handset blinks when the phone rings and can bset to remain lit when you receive a voice mail message
For more information on working with the handset, referto the“Adjusting the Handset, Speakerphone, and HeadseVolume” section on page 2-1.
2 LCD screen Displays features such as the time, date, your phonenumber, caller ID, line/call status and softkey tabs.
3 Cisco IP Phonemodel type
Indicates your Cisco IP Phone model.
4 Line or speeddial button
Opens a new line or speed dials the number on the LCDscreen. Phones in the Cisco IP Phone 7960 series have sline or speed dial buttons and phones in the 7940 serieshave two.
5 Footstandadjustment
Allows you to adjust the angle of the phone base.
6 Directoriesbutton
Provides access to call histories and directories (see the“Using the Feature Buttons” section on page 1-10.)
7 ? button Displays help on your LCD screen for a phone button ofunction (see the“Using the Feature Buttons” section onpage 1-10.)
8 Settings button Provides access to phone settings such as contrast andsound, network configuration, and status information (seethe“Using the Feature Buttons” section on page 1-10.)
9 Speaker button Toggles the speaker on or off.
10 Mute button Toggles the mute on or off.
11 Headset button Toggles the headset on or off.
For more information on working with the headset, referto the“Using the Headset” section on page 1-14.
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Related Topics
• Using the Feature Buttons, page 1-10
• Navigating on Your Phone, page 1-11
12 Volume button Increases or decreases volume for the handset, headsespeakerphone (depending upon which is currently active)Also controls the ringer volume (if the handset is in itscradle), and the LCD screen contrast.
For more information on adjusting the volume, refer to the“Adjusting the Handset, Speakerphone, and HeadsetVolume” section on page 2-1 and the“Adjusting theRinger Volume” section on page 2-2.
13 Services button Provides access to any available phone services (see “Using the Feature Buttons” section on page 1-10.)
14 Messagesbutton
Provides access to a message system, if available (see t“Using the Feature Buttons” section on page 1-10.)
15 Navigationbutton
Enables you to scroll through text and select featuresdisplayed on the LCD screen (see the“Navigating on YourPhone” section on page 1-11.).
16 Dial pad Works exactly like the dial pad on a traditional telephone
17 Softkeys Enable you to engage any of the functions displayed on thcorresponding LCD screen tabs. Softkeys point to featureoptions displayed along the bottom of your LCD screen.Softkeys change depending on the status of your phoneFor example, you can see one set of softkey options wheyou pick up the handset, and another set when the phonis not in use.
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Using the Feature ButtonsYour Cisco IP Phone has five feature buttons:
• Servicesbutton—Displays services on your phone’s LCD screen. These aservices to which you have already subscribed using the Cisco CallManaUser Options web pages. Your system administrator determines the servthat are available to you. For more information, see the“Establishing CiscoIP Phone Services” section on page 1-18.
• Messages button—Provides access to your voice mail message system. more information, see the“Using Voice Mail” section on page 3-21.
• Settings button—Displays network settings on your phone’s LCD screenplus options for adjusting your phone’s ringer sound and LCD screencontrast.
• Directories button—Displays various directories on your phone’s LCDscreen, including missed, received, and placed calls. You can use each these directories to locate phone numbers and you can dial those numbfrom the directories. For more information, see the“Viewing and Dialingfrom the Phone Logs” section on page 3-21 and the“Searching and Dialingfrom the Phone Directory” section on page 3-23.
• ? button—Displays helpful information about buttons and features.
For help with:
– A specific button or softkey—Press the ? button once, then press thebutton or softkey to display information about that button or key.
– A specific feature—First press theDirectories, Settings, or Servicesbuttons to display a list of available features. Use the Navigation buttto scroll through the list and select a feature. Press the? button twicequickly to display information about the selected feature.
– The? button feature itself—Press the? button twice quickly (withoutfirst selecting a feature). This brings up help about using the? button.
– Viewing network statistics about a call you are actively on—Press the?button twice quickly during the call.
Related Topics
• A Road Map to Your Cisco IP Phone, page 1-6
• Navigating on Your Phone, page 1-11
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• Personalizing the Ringer Sound, page 2-3
• Changing the LCD Screen Contrast, page 2-5
• Accessing Network Configuration Data, page C-1
• Accessing Status Data, page C-2
Navigating on Your PhoneNavigating on your Cisco IP Phone is easy. You use the Navigation button, tsoftkeys, and the key pad to make your selections:
• Softkeys correspond to the option tabs displayed along the bottom of yoLCD screen. Softkeys change depending on the status of your phone. Fexample, you can see one set of softkey options when you pick up thehandset, and another set when the phone is not in use.
• The>> softkey allows you to re-position your cursor. The<< softkey allowsyou to delete a character or digit in an entry. Press the<< softkey or theDelete softkey if you make a mistake or need to edit an entry. The Deletesoftkey allows you to edit a character or digit—it does not delete the ententry.
• You can choose menu items on your Cisco IP Phone in more than one w
– Using the Navigation button—Press theNavigation button (this is thebutton with the up and down arrows) to select (or highlight) a menu iteThen press theSelect softkey.
– Using an Item Number—You can press the number key on your phonkey pad that corresponds to the item number displayed on the LCDscreen. Use this method to select any menu item that has an item numto the left of it
• To enter any letter on your LCD screen, use a corresponding number kePress the key one or more times to display a particular letter. For examppress the2 key one time for “a,” twice quickly for “b,” and three times quicklyfor “c.” After you pause, the cursor automatically advances to allow you enter the next letter. Press the<< softkey if you make a mistake.
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Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Headset, and Speakerphone
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Related Topics
• A Road Map to Your Cisco IP Phone, page 1-6
• Using the Feature Buttons, page 1-10
Using the Handset, Headset, and SpeakerphoneYour Cisco IP Phone works with a handset, headset, or speakerphone.
For information on using each of these, refer to the following sections:
• Using the Handset, page 1-12
• Adjusting the Handset Rest, page 1-12
• Using the Speakerphone, page 1-14
• Using the Headset, page 1-14
Using the HandsetThe handset on your Cisco IP Phone functions in the same way as a handsettraditional phone:
• To place and answer calls with the handset, simply lift the handset.
• To hang up, place the handset back in its cradle.
• To switch from the handset to the speakerphone, press theSpeakerbutton onthe front of your phone during a call, then hang up the handset.
Related Topics
• Adjusting the Handset Rest, page 1-12
• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1
Adjusting the Handset RestIf you mount your Cisco IP Phone on the wall or use the footstand on the phoyou can adjust the handset rest to ensure the receiver will not slip out of the cra
To adjust the handset rest, follow the steps and refer toFigure 1-3.
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Figure 1-3 Using the Handset Rest
Related Topics
• Using the Handset, page 1-12
1 Set the handset aside and use your thumb and finger to grasp and pullthe square plastic tab in the handset rest.
2 Rotate the tab 180 degrees.
3 Slide the tab back into the handset rest with the extension protruding frothe top of the tab.
Replace the handset in the rest. The tab hooks into a slot in the handseensure that the handset will not slip out of the rest.
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Using the SpeakerphoneYou can use the speakerphone in conjunction with all of the features on youCisco IP Phone.
To place and answer calls using the speakerphone, press theSpeaker button.
To switch from speakerphone to handset during a call, simply lift the handse
Related Topics
• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1
Using the HeadsetYou can use the headset in conjunction with all of the features on yourCisco IP Phone, including the Volume and Mute buttons. Use these buttons adjust the volume to the ear piece and to mute the speech path from the hemicrophone.
To place and answer calls using a headset, plug an approved headset into theof the phone base and press theHeadset button on the front of your phone.
Your phone supports four- or six-wire headset jacks. For information aboutpurchasing headsets, see the following URLs:
• http://cisco.getheadsets.com
• http://vxicorp.com/cisco
Caution Use only Cisco-approved headsets.
Warning This product relies on the building's installation for short-circuit (overcurrent)protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.(240 VAC, 10A international) is used on the phase conductors (allcurrent-carrying conductors).
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Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuitsto telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45connectors. Use caution when connecting cables.
on page 1-4illustrates the headset port and other cable connection ports on yphone.
Related Topics
• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1
Customizing Your Phone From the User Options WebPages
You can use the Cisco CallManager User Options web pages to subscribe toservices. Services include web-based information and special phone feature
In addition to subscribing to services, you can use the Cisco CallManager UOptions web pages to:
• set up call forwarding rules—Forwarding Calls to Another Extension,page 3-14
• change the language in which you view phone information—Changing theLanguage for the Phone LCD Screen, page 2-6
• specify a policy for the message waiting indicator light on your phone’shandset—Adjusting the Message Waiting Indicator Light, page 2-4
• assign speed dial buttons for your Cisco IP Phone—Using Speed Dial,page 3-12
• manage personal contacts—, page 4-5
Note If you use the Cisco CallManager Extension Mobility service, changes that ymake from the User Options web pages are maintained in your device profil
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You can also get a copy of the documentation available for your phone on the UOptions Pages.
This section covers the following topics:
• Logging In to the User Options Web Pages, page 1-16
• Changing the Default Language for the User Options Web Pages, page
• Establishing Cisco IP Phone Services, page 1-18
Logging In to the User Options Web PagesFollow these instructions to log on and to access the main menu.
Procedure
Step 1 Use your Web browser to access the URL provided by your system administra
The Cisco CallManager User Options Log On page appears.
Step 2 Enter your user ID and your password and clickLog On. Your user ID andpassword are provided by your system administrator.
The Cisco CallManager User Options Menu page appears.
Step 3 Select your phone or, if applicable, your Cisco CallManager Extension Mobildevice profile from the “Select a device to configure” drop-down list.
The menu is context-sensitive and displays options appropriate for the devicdevice profile that you have selected.
Related Topics
• Changing the Default Language for the User Options Web Pages, page
• Establishing Cisco IP Phone Services, page 1-18
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Changing the Default Language for the User Options Web PagesUse this procedure to change the default language (French or English, forexample) in which information is displayed on the Cisco CallManager UserOptions web pages.
If you use the Cisco CallManager Extension Mobility service, follow thisprocedure to change the default language for both your device profile and yoUser Options web pages.
To temporarily change the language for the User Options web pages, click t“View page in” drop-down list located at the bottom of each web page. Thischanges the language displayed for thecurrent web session. The next time thatyou log on, the User Options web pages will display in the default language.
Before You Begin
Log in to the User Options web page. For information on the User Options wpage and how to access it, see the“Logging In to the User Options Web Pages”section on page 1-16.
Procedure
Step 1 From the User Options main menu, select your phone or, if applicable, yourCisco CallManager Extension Mobility device profile from theSelect a device toconfigure drop-down list.
The menu is context-sensitive and displays options appropriate for the devicdevice profile that you have selected.
Step 2 The next step depends upon your selection from theSelect a device to configuredrop-down list:
a. If you selected your phone (and not a device profile), clickChange theLocale for these web pages.
b. If you selected a device profile, clickChange the Locale for your deviceprofile(s) and these web pages.
Note You will not have access to a device profile unless you use theCisco CallManager Extension Mobility service.
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Step 3 Select the language that you want to use as the default language from the “Locale” drop-down list and clickUpdate.
The language that you have selected now serves as the default language forof the User Options web pages in the current web session and in future sessIf you use Cisco CallManager Extension Mobility, the default language willdisplay on the LCD screen the next time you log on to a Cisco IP Phone.
Step 4 When you are finished, clickReturn to the Menu or Log Off at the bottom of thepage.
Related Topics
• Changing the Language for the Phone LCD Screen, page 2-6
• Logging In to the User Options Web Pages, page 1-16
• Establishing Cisco IP Phone Services, page 1-18
Establishing Cisco IP Phone ServicesYou can access information services, such as weather, stock quotes, and otservices available at your company, using your Cisco IP Phone’s LCD displaBefore accessing these services on your phone, your system administrator customize them and make them available to you. Additionally, you must subscto the services that you want to appear on your phone.
To view services that you have subscribed to, press theServices button on yourCisco IP Phone. Use the Navigation button to select the desired service, then ptheSelectsoftkey to display information about that service. When you arefinished, press theservicesbutton to exit the Services menu.
You can subscribe to the same service multiple times and give each instance osame service a unique name. For example, if you want to subscribe to a weservice for several regions, you can rename each version.
The following topics describe how to establish services with the User Optionweb pages:
• Subscribing to Services, page 1-19
• How to Change or End Subscriptions, page 1-20
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Related Topics
• Logging In to the User Options Web Pages, page 1-16
• Changing the Default Language for the User Options Web Pages, page
Subscribing to Services
Follow these steps to subscribe to services.
Before You Begin
Log in to the User Options web page. For information on the User Options wpage and how to access it, see the“Logging In to the User Options Web Pages”section on page 1-16.
Procedure
Step 1 From the User Options main menu, clickConfigure your Cisco IP PhoneServices.
The Subscribe/Unsubscribe IP Phone Services page appears.
Step 2 Select the service you want to add to your phone from the “Available Servicedrop-down list.
Step 3 Click Continue.
Step 4 Enter any required information. For example, if the service is “movie times,” yomight need to enter your zip code to enable the service to display movies in ylocation.
Step 5 When you are done, clickSubscribe to save your settings. To restore yourprevious settings, click Back.
Note If your phone uses Cisco CallManager Extension Mobility, you will neeto log out and then log back in to the extension mobility service on yoIP Phone before the changes take effect.
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Step 6 To subscribe to another service, clickNew Subscription in the SubscribedServices pane.
To exit, clickReturn to the Menu or Log Off at the bottom of the page.
Related Topics
• Establishing Cisco IP Phone Services, page 1-18
• How to Change or End Subscriptions, page 1-20
How to Change or End Subscriptions
You can change or end your current subscriptions at any time. To do so, follthese steps.
Before You Begin
Log in to the User Options web page. For information on the User Options wpage and how to access it, see the“Logging In to the User Options Web Pages”section on page 1-16.
Procedure
Step 1 From the User Options main menu, clickConfigure your Cisco IP PhoneServices.
The Subscribe/Unsubscribe IP Phone Services page appears.
Step 2 In the Your Subscribed Services pane, click on the service that you want to chaor end.
Step 3 If you want to change your subscription, change the information in the desirfields and clickUpdate. Or, clickUnsubscribeto end your subscription to theservice.
Note If your phone uses Cisco CallManager Extension Mobility, you will neeto log out and then log back in to the extension mobility service on yoIP Phone before the changes take effect.
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Step 4 When you are finished, clickReturn to the Menu or Log Off at the bottom of thepage.
Related Topics
• Subscribing to Services, page 1-19
• Establishing Cisco IP Phone Services, page 1-18
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