Introduc)on  to  Servicenow  

   DAVID  GRIFFITHS  Regional  Director  Eastern  Europe  &  Turkey    

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ServiceNow  –  The  Enterprise  IT  Cloud  Company  

•  NYSE:  NOW  

•  1,830  employees  

•  Trailing  12-­‐Month  Revenue  $425M  

•  2,060  enterprise  customers  

–  20%  Penetrated  in  Global  2,000  

•  PlaUorm  designed  to  manage  service  relaVonships  in  the  enterprise  

•  Cloud-­‐hosted  delivery;  SaaS  business  model  

•  Major  sites  in  Silicon  Valley,  San  Diego,  SeaZle,  Amsterdam  and  London  

55  63  

72  80  

93  105  

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22  

18  

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0  

20  

40  

60  

80  

100  

120  

140  

Q3-­‐12   Q4-­‐12   Q1-­‐13   Q2-­‐13   Q3-­‐13   Q4-­‐13  

PS  &  Other  Revenue  

SubscripVon  Revenue  

$64  $75  

$86  

$102  $111  

$125  

You’re  in  Great  Company  

Financial  Services   IT  Services   Healthcare  Consumer   Technology  

SECURITY MODEL

API

WEB SERVICE INTERFACE

DATA STORE

JOB SCHEDULER

USER INTERFACE

DEVELOPMENT APPROACH

LIST OF USER TASKS

TECHNOLOGY

ARCHITECTURE

SYSTEM OF RECORD

Consistency  is  Key  

Enterprise  service  automa)on  

 GlobalizaVon  &  standardizaVon  of  service  management  

Custom  applicaVons  for  line  of  business  and  IT  

Service  catalog  for    IT  storefront  

Enterprise  shared  services  for  business  storefront  

IT  process  automaVon   Business  process  automaVon  

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Consolida)on  enables  single  system  of  record  Consolidate,  globalize  and  standardize    

remove  redundancy   remove  fragmenta)on   increase  transparency  

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Put  knowledge  in  the  hands  of  the  business    

Chat  

Search  

Catalog  

Knowledge  

Collabora)on  

Request  

Familiarity  

Self-­‐service  creates  an  IT  storefront  

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Automa)on  eliminates  manual  processes  Management  is  only  for  the  things  you  can’t  automate    

remove  manual,  error-­‐prone  processes   decrease  cost,  improve  service  

Customers  use  ServiceNow  automa)on  for:    

•  RebooVng  servers  and  restarVng  services  •  VM  provisioning  &  lifecycle  management  •  On-­‐boarding  and  off-­‐boarding  employees  •  Product  requests  and  installaVons  •  ConVnuous  integraVon  and  code  releases  •  Sofware  environment  migraVons  •  Automated  outage  remediaVon  

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Extending  business  and  IT  service  delivery  

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PlaUorm  Single  architecture  and  single  data  model  -­‐  Social  IT  �  ReporVng  �  Survey  Management  �  Content  Management  System  �  Knowledge  Management  &  Managed  Documents  �  Service  Level  Management  �  Graphical  Workflow  �  App  Creator  �  Team  Development  �  Mobile  –  tablet  &  phone    

ServiceNow  PorMolio  

Infrastructure  ApplicaVons  

Resource  

SDLC  Release  

Incident  

Problem  

Change  

OperaVonal  ApplicaVons  

Work  

Management  ApplicaVons  

Password  Reset  Config  /  CMDB  

Service  Catalog   HR  Service  AutomaVon  

IT  Cost  IT  GRC  Project  PorUolio   Performance  AnalyVcs   Vendor  Performance  Vendor  Performance  

Asset   Cloud  Provisioning  Discovery   OrchestraVon   Config.  AutomaVon  Config.  AutomaVon  

Service  AutomaVon  PlaUorm  

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Industry  leading  cloud  infrastructure  

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Service  AutomaVon  Applica)ons  

Service  AutomaVon  PlaMorm  

Service  AutomaVon  Cloud  Infrastructure  

•  Advanced  High  Availability  •  Combining  the  concepts  of  DR  and  HA  

•  Mirrored  datacenter  pairs  •  US,  Canada,  Europe,  Switzerland,  Australia,  US  Federal  

•  Secure,  mulV-­‐instance  model  •  No  co-­‐mingling  of  data,  improved  customer  control  

© 2013 ServiceNow All Rights Reserved

Why  ServiceNow  

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Consolidate  to  a  single  system  of  record  

Provide  a  consumer-­‐like  self  service  experience  

Automate  as  much  as  possible  

Extend  IT  value  with  forms-­‐based  workflow    

© 2013 ServiceNow All Rights Reserved

© 2013 ServiceNow All Rights Reserved

San  Francisco,  CA    •    Moscone  Center    •    April  27  –  May  1,  2014  

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“The best conference I have ever attended - and I have been to a lot of conferences in my career.” “My team learned a lot. More importantly, they can apply what they learned to current projects.” “Just what I needed. Excellent! Excellent!”

“I wish we had more time to interact with the CIO attendees.”

“Excellent presentations! Content

and presenters were engaging and thorough.”

“Really took my team outside

of their comfort zone.”