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Introduction. Agenda. Introduction What is Accessibility? Disabilities and Assistive Technologies Business Case Legal Overview Training Plan Next Steps. SSB BART Group . Backgroun d. Unmatched Experience Focus on Accessibility Solutions That Manage Risk Real-World Strategy - PowerPoint PPT Presentation
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Accessibility Overview • Introduction Agenda • Introduction • What is Accessibility? • Disabilities and Assistive Technologies • Business Case • Legal Overview • Training Plan • Next Steps
Transcript
Page 1: Introduction

Accessibility Overview

•2

Introduction

Agenda

• Introduction• What is Accessibility?• Disabilities and Assistive

Technologies• Business Case• Legal Overview• Training Plan• Next Steps

Page 2: Introduction

Accessibility Overview

•3

SSB BART Group

• Unmatched Experience• Focus on Accessibility• Solutions That Manage

Risk• Real-World Strategy• Implementation based

solutions• Organizational Strength

and Continuity• Dynamic, Forward-

Thinking Intelligence

Background

Page 3: Introduction

Accessibility Overview

•4

Introduction

What is covered by ICT/Digital accessibility?

Focus on Accessibility.

Solutions that Manage Risk.

Real-World Strategy.

Organizational Strength and Continuity: The Depth and Stability to Serve.

Dynamic, Forward-Thinking Intelligence.

• Websites ( public services, career portals, shopping sites)• Web applications (Internal business applications, web

conferencing software).• PDF’s – (online Statements, Coupons and, Support

Documentation)• Video’s , Chat, Email notifications • Mobile Web and Native Applications• ebooks.

Page 4: Introduction

Disability Types and Assistive Technologies

Page 5: Introduction

Accessibility Overview

•6

Disability Types and Assistive Technologies

Overview

• 19% of the population had some type of disability in 2010• Disability types include:

– Blind– Age Related Limitations– Low Vision– Deaf/Hard of Hearing– Impaired Mobility– Cognitive/Learning

Disabilities– Speech Impairments

Page 6: Introduction

Accessibility Overview

•7

Disability Types and Assistive Technologies

Disability Population Statistics

• U.S. Disability Facts– 1:6 (57 million) Americans have a disability

• Mobility and Sensory Disabilities– 1:10 (31 million) Americans have a mobility impairment – 1:20 (16 million) Americans have a sensory disability involving

sight or hearing • Visual Disabilities

– 1:40 (8 million) Americans are visually impaired • Hearing difficulties

– 1:40 (8 million) Americans have a hearing impairment

Page 7: Introduction

Accessibility Overview

•8

Disability Types and Assistive Technologies

Assistive Technologies Overview (cont.)

Examples of assistive technology for ICT users:• Screen readers• Refreshable Braille displays• Screen magnifiers• Onscreen or other special keyboards• TDD/TTY and video relay devices• Text-to-speech software• Word prediction software

Page 8: Introduction
Page 9: Introduction

Accessibility Overview

•10

Business Case

Primary Business Drivers

Organizations seek to address accessibility to:• Minimize Legal Risk – Cost of litigation and required

retrofitting under ADA or similar legislation• Avoid Revenue Loss – Public sector revenues may be lost

due to non-conformance with Section 508 or similar standards

• Eliminate Employee Discrimination –Inaccessible IT systems can draw EEOC complaints from employees

Deploying accessible document solutions, requires optimizing the tradeoff between the cost of implementing accessibility and risk to an organization.

Page 10: Introduction

Accessibility Overview

•11

International Requirements

Standards and Guidelines

The W3C publishes the accessibility standards including Section 508 WCAG (International)

• The W3C publishes the Web Content Accessibility Guidelines (WCAG)

• The WCAG has two versions: 1.0 (1999) and 2.0 (2009)

• These form the basis of most Web accessibility standards including Section 508

Page 11: Introduction

Accessibility Overview

•12

US Private and International Requirements

WCAG 2.0 – Conformance Requirements

• Conformance Level – One of the following levels of conformance is met in full:– Level A – Most general specifications.– Level AA – Contains enough information to be useful when

establishing or complying with accessibility requirements. Most companies strive to conform to WCAG 2.0 AA.

– Level AAA – Most specific specifications; can be difficult to meet every requirement.

Page 12: Introduction

Accessibility Overview

•13

Process for generating a Support Statement ?

Technical Requirements• How well written is your site in accordance to the standard?• Testing requirements are split between those that can be tested

Automatically (24.8%), Manually (48.3%) and Globally (26.9%)• Automatic testing is the cheapest and most common testing but

covers only a small fraction of legal requirements

Functional Requirements• Requires a system to be usable to people with disabilities using

current assistive technologies• Functional testing coverage for sensory and mobility impairments

is generally required

Page 13: Introduction

Accessibility Overview

•14

Top Ten Things that affect sites and applications

• Missing or incorrect names• Navigation doesn't follow visual design• Skipping over visible items or speaking invisible items• Not grouping visually related elements• Element type (link, button, etc.) is missing or incorrect• The state of buttons is not described• Headings are missing or used inconsistently• Missing “hints” that provide context• Missing closed captions or caption controls• Low contrast

Page 14: Introduction

Training Requirements

• The set of all best practices that apply to an organization based on relevant standards, technology and assistive technology requirements is huge

• In practice, accessibility issues present in systems tend to conform to a power law distribution

• A small set of the potential violations account for the vast majority of issues

• The same issues tend to recur across (a) development teams and (b) industries– Development team commonality is

driven by style guide conformance and widget reuse

– Industry commonality generally driven by design and UI interaction paradigms

Requirements Set

•Power Law Distribution

•Violation Cardinal Number

•V

iola

tion

•C

ount

Page 15: Introduction

Next Steps

Page 16: Introduction

Accessibility Overview

•17

How can we help?

Accessibility Initiatives and SSB Services

• Build a accessibility road map– Enterprise

• Create a policy that drives change

– Products – Training

• Audit your high touch point IT properties– Web and Mobile

• Provide Design (wireframe review and Development support (ad-hoc testing of pages and widgets)

• Build Training based on the top 10-15 issues from a previous audit

Page 17: Introduction

Accessibility Overview

•18

Next Steps

• Schedule some time to speak with an SSB expert in your industry

• Learn more about digital accessibility at one of our online self paced trainings or through our webinar series.

SSB Point of Contact• Matt Arana• [email protected]• (415) 6242703 (o)


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