Introduction
Programme
• ENBIS and Pro-ENBIS– Industrial Visits
• The Words of Soren Bisgaard
• ISRU’s support for Six-Sigma
• Then - the Main Speakers– Stories from the Front line– Black and Decker - The Benefits– Motorola - Some Specifics
Dave Stewardson
Director of ISRU
But also President of ENBIS
ENBIS
European Network for Business and Industrial Statistics
www.enbis.org
ENBIS
Big supporters of Six-Sigma throughout Europe
- To promote the widespread use of sound science driven, applied statistical methods in European business and industry,
- That membership consists primarily of statistical practitioners from business and industry,
- To emphasize multidisciplinary problem solving involving statistics,
- To facilitate the rapid transfer of statistical methods and related technologies to and from business and industry
Vision
- To link academic teaching and research in statistics with industrial and business practice,
- To facilitate and sponsor continuing professional development,
- To keep its membership up to date in the field of statistics and related technologies,
- To seek collaborative agreements with related organizations.
- ENBIS is a web based society
Vision – continued
- Design of experiments- Reliability and safety- Data mining / warehousing- General statistical modelling
Working groups
- Process modelling and control
- Quality improvement- Statistical consultancy
- bENBIS (Belgium)- nENBIS (Netherlands)- iENBIS (Israel)
Local networks
Organisation
- No membership fee (for the time being)- 500 members (May, 2002)
Members
- 500 Euros per annum- 7 Corporate members (May, 2002)
Corporate Members
Organisation
Membership benefits
ENBIS offers its members:-Network facilities-Conferences-Courses-Thematic network Pro-ENBIS
Networking facilities
The website www.enbis.org offers:-ENBIS News-General announcements-Event lists-Links to relevant websites-Information on other members-Forum facilities
www.enbis.org
Pro-ENBIS
Pro-ENBIS is a thematic network of organisations contracted for three years with the European Commission.
Its mission is “to promote the widespread use of sound science driven, applied statistical methods in European business and industry.”
Pro-ENBIS was granted a budget from the EC of about 800 000 Euros.
Aims include:
Start a European Training Network
Found European Measurement System Audit
Draft new European Journal - web-based
Inorgorate a European Business-to-Business Mentoring Scheme
Publish a ‘State-of-the-Art’ report on the use of Industrial Statistics in Europe
Access further funding to promote ENBIS
Pro-ENBIS
Training Network now has more than 50 participants
Push to help implement Six-Sigma throughout Europe - this is a massive resource.
Including the non-EC states!
Pro-ENBIS
Planned ‘Workshops’ for 2003:
Sardinia alongside DEINDE conference on Designed experiments - February
Maastrict (Netherlands) alongside ESREL reliability conference - June
Currently planning UK based Workshop
Pro-ENBIS
Siemens Electric Heating ASSiemens Electric Heating ASBratsbergvegan 5
N-7493TRONDHEIM
Norway
21/6/2002Tel No +47 73 95 90 00
ENBIS industrial visit
Jon Tyssedal, [email protected] of Statistics, NTNUExpert in Statistics Maria Fernanda Ramalhoto, [email protected] of Statistics,Instituto Superior Tecnico, LisbonExpert in Reliability and Quality Improvement
Ron Kenett, [email protected] Management Consultant, CEO KPA Ltd.Expert in Industrial Statistics and Quality Management
ENBIS team
Six-Sigma and ReliabilityFor Nestle
Dave Stewardson - ISRU with
Froydis Berke - Matforsk Norway
Soren Bisgaard - USA
Poul Thyregod - Denmark
Bo Bergman - Sweden
Pro-Enbis
All joint authors - presenters- are members of:
Pro-Enbis and ENBIS.
This presentation is supported by Pro-Enbis a Thematic Network funded under the ‘Growth’ programme of the European Commission’s 5th Framework research programme - contract number G6RT-CT-2001-05059
Brief Example of Content
Rational for Six-Sigma
Improve processes
Team - project based improvement
Properly costed benefits
Grow your own expertise
Visible success
Use of modern improvement tools
Rational for Modern Maintenance
Preventative maintenance
Condition monitoring
Better planning
Less machine downtime
Operators monitor machine and process condition
Rationales Fit!
Everyone is involved
Monitoring - to help operators get better control over the process
Publicise success
Soren BisgaardLeading Industrial Statistician
Extract from Presentation
The “Success” of Change Programs?
“Performance improvement efforts … have as much impact on
operational and financial results as a ceremonial rain dance has on the weather”
Schaffer and Thomson,Harvard Business Review (1992)
Change Management:Two Alternative Approaches
Activity Based Programs
Result Oriented Programs
ChangeManagement
Reference: Schaffer and Thomson, HBR, Jan-Feb. 1992
Activity Centered Programs
• Activity Centered Programs: The pursuit of activities that sound good, but contribute little to the bottom line
• Assumption: If we carry out enough of the “right” activities, performance improvements will follow– This many people have been trained– This many companies have been certified
• Bias Towards Orthodoxy: Weak or no empirical evidence to assess the relationship between efforts and results
An Alternative: Result-Driven Improvement Programs
• Result-Driven Programs: Focus on achieving specific, measurable, operational improvements within a few months
• Examples of specific measurable goals:– Increase yield– Reduce delivery time– Increase inventory turns– Improved customer satisfaction– Reduce product development time
Result Oriented Programs:
• Project based• Experimental • Guided by empirical evidence• Measurable results• Easier to assess cause and effect• Cascading strategy
Why Transformation Efforts Fail!
• John Kotter, Professor, Harvard Business School
• Leading scholar on Change Management • Lists 8 common errors in managing change,
two of which are: • Not establishing a sense of urgency• Not systematically planning for and
creating short term wins
Six Sigma Demystified*
– Alignment of customers, strategy, process and people
– Significant measurable business results– Large scale deployment of advanced
quality and statistical tools– Data based, quantitative
*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.
Keys to Success*
• Set clear expectations for results
• Measure the progress (metrics)
• Manage for results
*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.
Six Sigma
• The precise definition of Six Sigma is not important; the content of the program is
• A disciplined quantitative approach for improvement of defined metrics
• Can be applied to all business processes, manufacturing, finance and services
Focus of Six Sigma*
• Accelerating fast breakthrough performance
• Significant financial results in 4-8 months
• Ensuring Six Sigma is an extension of the Corporate culture, not the program of the month
• Results first, then culture change!
*Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX.
Six Sigma: Reasons for Success
• The Success at Motorola, GE and AlliedSignal has been attributed to:– Strong leadership (Jack Welch, Larry
Bossidy etc. personally involved)
– Initial focus on operations
– Aggressive project selection (potential savings in cost of poor quality > $50,000/year)
– Training the right people
Web-page example: From Quality Digest
By Thomas Pyzdek a consultant in Six Sigma.
http://www.qualitydigest.com/june01/html/sixsigma.html
ISRU’s Support for Six-Sigma
Hands-on Support for Champions Black-Belts and Master Blackbelts
Full Six-Sigma programme from October - Black Belt - Green Belt - Yellow Belt - training and support
This is VERY market / customer driven
Plus - access to on-line support
Keys to Success Mark II
1. Need to overcome demands on peoples time
2. Need to overcome reluctance to try new methods - fear of failure
3. Must be allowed to discover that the key methods are self correcting!
In other words - you can’t really fail at all
ISRU - On-Line Modules
Blackboard 5 ...
• is a comprehensive and flexible e-learning software platform
• has evolved from Blackboard’s award winning softwareTMInfo Course
ISRU’s Courses
ISRU have 3 certified courses available on Blackboard:
• DoE (Design of Experiments)
• MQT(Modern Quality Tools)
• SPC (Statistical Process Control)
Course package
• Announcements• Course information• Staff information• Course documents• Assignments• Books• Communication• External links• Tools
Course information
1. Detailed course material
2. Video clips
Staff information ...
• Provides background and contact information on course instructors
• These instructors are available Mon-Fri 9am-5pm to provide continued support
Course documents
• 5 minute self assessment memory tests
• Excel self assessment tests
• Minitab self assessment tests
Assignments
• Not marked automatically
• Similar in style to the self assessments
• Once completed a certificate is awarded
Communication
• Discussion Board - Company to Company swapping of ideas and experiences
• Virtual Classroom
Tools
• Course calendar
• Tasks
• My grades
• Address book
• and more ...
Follow-Up
If you need further details of:
ENBIS
Pro-ENBIS
On-Line-Support
Contact us any time
Now
The main event!!