Introduction POM Course (New) [Compatibility Mode]

8/3/2019 Introduction POM Course (New) [Compatibility Mode]

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P R O D U C T I O N

O P E R A T I O N S

M A N A G E M E N T

PRODUCTION OPERATIONSPRODUCTION OPERATIONS

MANAGEMENTMANAGEMENT

20082008--20092009

P R O D U C T I O N

O P E R A

T I O N S

M A N A G E M E N T

Purposes of the coursePurposes of the course• To help students gain understanding of the role of

operations manager in organization

• To help operations manager make decisions which are

related to operation management, such as: Product

design, location planning, scheduling, inventory

management…

• To understand how operations management related to

other functional areas in an organization such as:

marketing, finance /accounting and personnel

• To maintain the competitive advantage for organizationby improving better productivity, reducing cost,

responsing more quickly to the demand and providing

better quality

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TEACHING METHOD & EVALUATIONTEACHING METHOD & EVALUATION

TEACHING METHOD

Lecture on Power-point presentation

Group presentations

Guide for POM Software

EVALUATION COURSE

Group Presentation 15%

Individual Assignment: Field trip Report 15%

Mid-Term Exam (90 minutes) 25%

Final Exam (120 minutes) 45%Total 100%

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T I O N S

M A N A G E M E N T

4

Individual Assignment

• Report for field trips

– Introduction of the company

– The lessons learnt from the company visit

– Use theory to explain for the operation (in any

aspect from the operation level to the strategic

level)

• Length of the reports: no limitation• Deadline: On the date of final exam



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POMPOM

Process Strategy & Process Strategy & Capacity planningCapacity planning

Location strategiesLocation strategiesLayout StrategyLayout Strategy

Supply ChainSupply ChainManagementManagement

InventoryInventorymanagementmanagement

MRPMRP& ERP& ERP

Short termShort termSchedulingScheduling

Job design & Job design & Work MeasurementWork Measurement

OutputsOutputs

PRODUCTION MANAGEMENTPRODUCTION MANAGEMENTPROCESSPROCESS

MaintenanceMaintenance

Design GoodsDesign Goods

and Servicesand Services

Quality ManagementQuality Management

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Aggregate Plann ing Aggregate Plann ing

P R O D U C T I O N

O P E R A

T I O N S

M A N A G E M E N T

COURSE SCHEDULEOURSE SCHEDULE

WEEKWEEK CONTENTSCONTENTS NOTESNOTES

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENTPART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

1 Lecture 1:Operations and Productivity

What is Operations Management

Organizing to produce goods and services

Why study OM

What operations managers do

Operations in the service sector

Exciting new trends in Operations Managements

Read Chapter 1

Homework

problems: 1.4,

1.5, 1.8, 1.14

2 Lecture 2:Operations strategy in global

environment

A global view of Operations

Developing missions and strategies

Achieving competitive advantage thru Operations

Issues in Operations strategy

Global Operations Strategy Options

Read Chapter 2

Homework

problems:

2.2,2.4,2.5

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PART 2: DESIGNING OPERATIONSPART 2: DESIGNING OPERATIONS

3 Lecture 3: Design of Goods and servicesGoods and services selection

Generating new productProduct development

Issues for product design

Defining product

Documents for production

Service design

Read Chapter 5

Homeworkproblems:

5.1, 5.2, 5.4, 5.7

4 Lecture 4: Managing QualityQuality and Strategy

Defining quality

International Quality Standards

Total Quality Management

Tools of TQM

The Role of Inspection

TQM in services

Read Chapter 6

Homework

problems:

6.1-6.6, 6.9, 6.10,

6.12, 6.14, 6.16

5 Lecture 5: Process StrategyFour process strategies

Process Analysis and design

Service process design

Production Technology

Read Chapter 7

Homework

problems:

7.1, 7.4, 7.9, 7.12

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6 Lecture 6: Capacity PlanningCapacity

Capacity planning

Break-even analysis

Applying decision trees to capacity decisions

Strategy –driven investments

Read Supplement 7

Homework

problems:

S7.10, S7.11,

S7.15, S7.17, S.18

Lecture 7: Aggregate Planning

(Self study)

The planning process

Aggregate planning process

Methods of aggregate planning

Aggregate planning in services

Yield management

Read Chapter 13

Homework

problems:

13.3, 13.8, 13.17

7 Midterm Exam Review Lectures

1-7

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8 Lecture 8: Location StrategiesThe strategic importance of location

Factors that effect location decisions

Methods of evaluating location alternatives

Service location strategy

Lecture 9: Layout StrategyThe strategic importance of layout decisions

Types of layout

Fixed-position layout

Process-oriented layout

Office layout

Retail layout

Warehousing and storage layouts

Repetitive and product –oriented layout

Read Chapter 8 and

9

Homework

problems:

8.1, 8.6, 8.8, 8.9,

8.12, 8.14, 8.15,

8.25

9.12, 9.15, 9.17

9 Lecture 10: Supply Chain ManagementThe strategic importance of the supply chain

Supply-chain economics

Supply-chain strategies

Logistic management

Read Chapter 11

Homework

problems:

11.1, 11.2, 11.4

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PART 3: MANAGING OPERATIONS

10 Lecture 11: Inventory ManagementFunction of inventory

Inventory management

Inventory models

Inventory models for independent demand

Read Chapter 12

Homework problems:

12.2, 12.3, 12.5, 12.8, 12.9,

12.12, 12.19, 12.24, 12.27,

12.31, 12.32

11 Lecture 12: Material Requirement

Planning -MRP and ERP

Dependent Inventory model requirements

MRP structure

MRP management

Lot-sizing techniques

Extension of MRP

Read Chapter 14

Homework problems:

14.1, 14.2, 14.10, 14.11

12 Lecture 13: Short term SchedulingThe strategic importance of scheduling

Scheduling issues

Scheduling process-focused facilities

Loading jobs

Sequencing jobs

Finite capacity scheduling (FCS)

Scheduling repetitive facilities

Scheduling service

Read Chapter 15

Homework problems:

15.2, 15.5, 15.7, 15.8, 15.12,

15.17

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13 Lecture 14: Job Design and WorkMeasurementHuman resource strategy for competitive

advantage

Labor planning

Job design

The visual workplace

Labor standards and work measurement

Time studies

Predetermined time standards

Work sampling

Read Chapter 10

Homework

problems:

10.1, 10.4, 10.6,

10.7, 10.9

14 Field Trip

15 Final Examination Review Lectures

8-14

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REFERENCESREFERENCES• Operations Management, Edition 9:

Jay Heizer/Barry Render – Pearson Education, 2009

• Russell and Taylor (2009): Operations Management- Creating Value

Along The Supply Chain, Six Edition, John Wiley & Sons.

• Operations Management, Edition 8:

William J. Stevenson – Mc Graw Hill IRWIN, 2005

• Operations Management, Edition 9 :

Norman Gaither ; Greg Frazier - South-Western, Thomson

Learning, 2002

• Operations Management: Focusing on Quality and

Competitiveness, Edition 3:

Roberta S. Russell / Bernard W. Taylor III – Prentice Hall, Inc., 2000

• Operations Management : A supply Chain Approach:

Derek L. Waller - International Thomson Business Press 199912



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CONTACT ADDRESS

• TRƯƠNG QUANG ĐƯỢC, Ph.D.

• Vice Rector, International University

• Room: 712

• ĐT: internal 3216

• Email: [email protected]

[email protected]

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