Introduction to E-Governance

Intr

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By

PR

AT

IK G

oh

il,

SV

ICS

, K

adi.

By PRATIK GohilSr. Lecturer, SVICS, Kadi.: Email [email protected] | Blog: p2gohil.blogspot.com

Introduction to E-Governance

Intr

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To

e-G

ove

rnan

ce –

By

PR

AT

IK G

oh

il,

SV

ICS

, K

adi.

GovernanceGovernance is the exercise of economic,

political and administrative authority to manage a country’s affairs at all levels.

The concept of Governance focuses on institutions and processes.

Governance

Way govt. worksSharing of

informationService delivery

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- Good Governance CorePrinciplesGood Governance has major characteristics of

Rule of lawTransparency and free flow of informationParticipationEquity and inclusivenessEffectiveness and efficiencyAccountabilityControl of corruptionBalances between growth and distribution; andPresent and future resource use

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Transparency: Core Principle It is widely recognized as core principle of

good governance.Transparency means sharing information

and acting in an open manner.Free access to information is a key

element in promoting transparency.Information must be timely, relevant,

accurate and complete for it to be used effectively.

Transparency is also considered essential for controlling corruption in public life.

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Initiatives to Enhance Transparency In IndiaRight to Information ActPublic Services BillCitizens Charterse-Governance

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-e GovernanceA comprehensive program at all levels of the

government to improve efficiency, transparency and accountability at the Government-citizen interface

Centralized Initiative, Decentralized Implementation

M :ajor parameters includeICT EfficiencyProductivityReachSharing of informationService deliveryWelfare

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- : e Governance TargatedAgents

CitizensGovt.

Business

Government service delivery

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- : e Governance Information Access and Service Delivery modelsBroadcasting ModelCritical Flow ModelComparative Analysis ModelInteractive Service Model

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- : e Governance ComponentsI mplementation servicesStrategyE nabling technologiesHardwareC onnectivity infrastructureD atabase and applicationsI ntegration tools

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- : e Governance Framework

SeamlessFront office

Cus

tom

s

Pol

icin

g

Edu

catio

n

Heal

th c

are

Taxe

s

Rat

es

Lice

ncin

g

Imm

igra

tion

Com

mon

Reg

istrat

ion

Birt

hs D

eat

hs M

arria

ges

Policy Development and Evaluation

CommonInfrastructure

IntegrationEnabling

Mechanism

SpecificBusinessProcess

Virtual Integration of ServiceDelivery

Call CenterBusinesspartners

Mass mediae.g.. TV

Internetbased portal

Privateand

Voluntarysector

Shop-Front/walk inCenter

Paper basedCorrespondence

New and Existing Channels

Policies andStandards

Security Common Data Authentication Common

Applications Governance Communications

Network

Messaging Workflow Case

management Project

Management Common

Presentation Data Access Shared

KnowledgeBase

CompetencybasedKnowledge

UniqueFunctionDelivery

SeamlessBack office

GOIAgencie

s

StateAgencie

s

ServiceProvide

rs

GOIPortals

StatePortals

eIndiaPortal

Mobiles

Home PCs

Kiosk

DTV

Integrate d CSC

Citize

ns

Busin

ess

Middleware

Communicati on

Infrastructure

CentralDatabanks

Gateways

SecurityInfrastructur

e Integrated Service

Enabler

CitizenPortals

-E Biz

...Etc

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- : e Governance ApproachStart small, deliver value, scale fastEarliest application are the ones that

provide maximum visible benefitBusiness Process Re-engineering

examined instead of mere automation of existing manual process

Outsourcing the entire IT infrastructure to service the requirements relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface

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- : e Governance ChallengesVery slow process with long growth periodExposed to risk of ever changing priority

due to changing Heads of GovernmentDepartments

Availability of connectivity, hardware but not the content

Skepticism from citizens due to delay in getting widespread tangible benefits

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- National e Governance Plan( )NeGP

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NeGP Vision“Make all Government services accessible

to the common man in his locality through Common Service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to

realize the basic needs of the common man.”

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About NeGPLaunched in May, 2006 to improve public

service delivery NeGP Includes :

27 Mission Mode Projects (MMPs) Core infrastructure components - Service

Centers, Data Centers and Wide Area Networks

Web enabled delivery of services & service levels

Process re-engineering, change management and project management

Centralized Initiative - Decentralized Implementation

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NeGP M ission Mode Projects(MMPs) Central (9)• Income Tax• Central Excise • Passports/Visa• Immigration • MCA 21• National ID / UID• Pensions• e-Office• Banking• Insurance

Integrated (7)• e-Biz• EDI • India Portal• CSC • NSDG • e-Courts• e-Procurement

State (11)• Agriculture• Property Registration• Land Records - NLRMP • Transport• Treasuries• Commercial Taxes• Gram Panchayats• Municipalities• Police - CCTNS• Employment Exchange• e-District

NeGP COMPONENTS

Policies, Standards and Guidelines Infrastructure(SWAN, CSCs , SDC )Support Infrastructure

Capacity Building and Training Awareness & Assessment Technical Assistance

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NeGP Architecture

Web-enabled Anytime, Anywhere - Services & Information

SDC SWAN

100,000 CSC 27 MMPs

For Service Delivery

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Core & Support InfrastructureCommon Service Centres (CSC)

More than100,000 tele-centers in 600,000 villages.

Broad band internet enabled connectivityImplementation through PPP

State Wide Area Network (SWAN)Secured network for Government workConnecting State HQs, District HQs, Blocks

HQsMinimum 2 Mbps Broadband Connectivity

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Core & Support Infrastructure(2)

State Data Centres (SDC) State of art Data Centers at each of 35

States/UTsHousing all applications and databasese-Delivery of G2G, G2C and G2B servicesState Portals, State Service Delivery Gateways

Capacity Building Scheme (CBS) Recruiting 400 Professional from marketConstituting State e – Mission Teams ( SeMTs)E- Governance roadmaps and Programme

Management

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ICS

, K

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: NeGP ImplementationFramework

2222

Apex Body( Headed by PM)

National e-Governance Advisory Board

( Headed by Minister)

Apex Committee( Headed by CS)

DIT (Dept of IT)

NIC(Nat. Informatics

Center)

NeGD(National e-

Gov Div.)

NISG(National Institute

for Smart Government)

Provincial /State Governments

Line Ministries

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: NeGP Implementation Status

4

11

9

12

Post Implementation

Implementation

Design & Development

Pre-NeGP Operational

Industry Initiative

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: NeGP Service DeliveryStrategy

State Data Centre

State PortalCSC

CSC

CSC

Govt. Departments at various levels

SHQCollector’s Office

Tehsil / Taluks

Registration

Transport

Revenue

Municipalities

State

Districts

Blocks

Taluks

SSDG(State Service

Delivery Gateway)

SWAN

Internet

..

Internet

24

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: NeGP Common ServiceCenters

CSC

(100,000+)

1 for every 6 villages

Broadband

Connectivity

1 Stop Destinatio

n for all citizen

services

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: NeGP Common Service Centers (2)

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: NeGP CSC Infrastructure100 – 150 sq. ft spaceMinimum 1 PC with UPSMinimum 1 Printer (Inkjet

or Dotmatrix)Digital/Web CameraGenset/Inverter/SolarOS and other application

softwareWired/Wireless

Broadband ConnectivityTrained and incentivized

manpower

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: NeGP India Portal :Features

Hosted in National Data Centre

Enterprise Class Storage

Multi-Tier Security

24 x 7 MonitoringDisaster

RecoveryStringent Data

Protection

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: NeGP India Portal (2)

There are over 5000 Indian Government websites

Follow individual content architecture, navigation and look & feel

Inconvenient for the citizens to search/access the desired Info.

Thus, the need was felt – a Unified & Seamless access to Information & Services of the govt.

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: NeGP Road Map 2009-10Year

Infrastructure deploymentSWAN, CSC & SDCCommissioning of State Service Delivery Gateways &

State PortalsCapacity Building scheme implementation and formation

of SeMTsDedicated Division for National e-Governance Plan

State MMPs scheme preparation , design & development and implementation

2009-10YearApplication deployment Roll-out of e-Services

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NeGP: Critical Issues For Service DeliveryFocus on citizen-centric services and service levels ‘Anytime, Anywhere’ availability with multiple

channels of service deliveryEnsuring ‘Standardization’ and ‘Interoperability’ at

the National level with flexibility for customization at the State level

Focus on use of Core and Support infrastructure being set-up by the Department of Information Technology:

Availability of Finances and ensuring long-term sustainability

Ensuring maximum participation of private players Timely implementation

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NeGP: CSC Implementation Status

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NeGP: SWAN Implementation Status

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NeGP: SDC Implementation Status

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PENSIONS

e-Services Operational Proposed

Provide updated information on government rules/regulations

Database of Pensioners

Monitor timely sanction of pension/gratuity

Register/Monitor Pensioners Grievances

PENSIONS DEPT. OF PENSIONS & PENSIONERS

WELFARE

Sanctioned Proposed

0.5 Crore

FUNDS

STATUS POST IMPLEMENTATION

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INCOME TAX


Online submission of PAN/TAN forms

Online tax calculator

Online return preparation & filing utility

Payment through Credit Card

Payment through net banking facility

Website/Aykar Sampak Kendra based tracking of status

Direct credit of refund to the bank account

INCOME TAX MINSTRY OF FINANCE, CBDT

Sanctioned Proposed

693 Crore

FUNDS


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PASSPORT AND VISA


Fresh Passport Issuance (Pre/Post Police verification)

Re-issue Passport

Duplicate Passport issuance

Additional booklet

Change in Name, Address

Online availability of application form

Passport Status Inquiry

PASSPORT AND VISA

MINSTRY OF EXTERNAL AFFAIRS

Sanctioned Proposed

29 Crore

FUNDS

STATUS IMPLEMENTATION

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IMMIGRATION


Multi channel information availability

Multi mode payment of transaction fee

Online appointments & status tracking

Additional booklet

Database of unique case files

Use of biometrics

Inter agency information & alert sharing

IMMIGRATION MINSTRY OF HOME AFFAIRS

Sanctioned Proposed

1200 Crore

FUNDS

STATUS DESIGN & DEVELOPMENT

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CENTRAL EXCISE


E-filing of import/export declarations

Electronic processing of declarations

E-filing of service tax/central excise returns

Automated clearance of courier assignments

E-payment of custom duties

Electronic messaging with banks

Online tracking of claims, permissions etc.

CENTRAL EXCISE MINSTRY OF FINANCE, CBEC

Sanctioned Proposed

599 Crore

FUNDS


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IK G

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UID


Generation of a unique identifier number to all residents

Issue of the unique identifier number to all the residents

UID MINSTRY OF FINANCE, CBEC

Sanctioned Proposed

1986 Crore

FUNDS


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E-OFFICE (Pilot)


Services has not been identified as the project is in design & development stage

E-OFFICE (Pilot) DEPARTMENT OF AR&PG

Sanctioned Proposed

FUNDS


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COMMON SERVICE CENTERS


Issue of certificates/ government scheme

Employment exchange

Driver’s License

Online tax payment

Electoral services

Pension scheme

Public grievance

COMMON SERVICE CENTERS DEPARTMENT OF IT

Sanctioned Proposed

5742 Crore

FUNDS


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E-COURTS


Availability of judgments, staggered Cause list, statement of witnesses etc.

Case Allocation, Disposal and its restoration

Registration/ Scrutiny of documents

Video Conferencing with outstation witnesses and under trials.

Entry/ Transfer of a case

Notices through e-mails to the clients

E-COURTS DEPARTMENT OF JUSTICE

Sanctioned Proposed

442 Crore

FUNDS


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IK G

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EDI


Electronic filing and Clearance of export/import documents

E-Payment of duties and charges (handling/freight etc)

EDI DEPARTMENT OF COMMERCE

Sanctioned Proposed

FUNDS


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INDIA PORTAL


Accessibility of information to all

Ability to file complaints and second appeals

Information on organizational and legal framework for good corporate governance

Information on Foreign trade

Registration of NGOs working for Ministry of Social Justice and Empowerment

Online application submission for grants

INDIA PORTAL DEPARTMENT OF IT

Sanctioned Proposed

23.5 Crore

FUNDS


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ICS

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NATIONAL SERVICE DELIVERY GATEWAY


Gateway to interconnect various departments and front end delivery channels

Audit logging

Authentication & payment gateway interface

National services directory

Inter gateway messaging

Registration/deregistration of service access providers

NATIONAL SERVICE DELIVERY GATEWAY

DEPARTMENT OF IT

Sanctioned Proposed

23 Crore

FUNDS


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E-BIZ (Pilot)


Issue of certificate of Incorporation

Issue of certificate of commencement of business

Issue of licenses

Filing of returns by companies

Filing of Employees Provident Fund

Issue of importer exporter code

Issue of Permanent Account Number

E-BIZ (Pilot) DEPARTMENT OF INDUSTRY POLICY &

PROMOTION

Sanctioned Proposed

29 Crore

FUNDS


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IK G

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ICS

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E-PROCUREMENT


Vendor management services such as vendor registration & vendor management

Indent generation

Preparation, Publication, Bid submission and evaluation

Contract management services such as•Monitoring delivery schedule•Alerts and notices to contractors•Payments

General services like procurement MIS etc.

E-PROCUREMENT DEPARTMENT OF COMMERCE

Sanctioned Proposed

FUNDS


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adi. LAND RECORDS (Pre- NeGP)


Services have been merged with Land Records (NLRMP) project

LAND RECORDS (Pre NeGP)

DEPARTMENT OF LAND RESOURCES

Sanctioned Proposed

587 Crore

FUNDS

STATUS OPERATIONAL

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adi. LAND RECORDS -NLRMP


Updated and validated land data

Survey using modern technology

Computerization using uniform codes

Integration of textual and spatial RoR data

Data storage with backup & disaster recovery

Connectivity with financial institutions

LAND RECORDS - NLRMP

DEPARTMENT OF LAND RESOURCES

Sanctioned Proposed

4814 Crore

FUNDS


Intr

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ICS

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adi. ROAD TRANSPORT


Vehicle Registration Services

Driving License Services

Smart Card based RC and Driving License

ROAD TRANSPORTDEPARTMENT OF LAND

RESOURCES

Sanctioned Proposed

148 Crore

FUNDS


Intr

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adi. AGRICULTURE


Information to farmers on agricultural inputs

Information on Govt. schemes to farmers

Information on soil test based recommendation

Information on crop management practices

Information on weather and marketing of agriculture produce

AGRICULTURE

DEPARTMENT OF AGRICULTURE & COOPERATION

Sanctioned Proposed

146 Crore

FUNDS


Intr

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IK G

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ICS

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adi. POLICE


Complaints/ information transmission to the concerned police station

Status of complaint/case registered at a police station

Details of arrested persons, wanted criminals, illegal activities etc.

Details of stolen/recovered vehicles, arms etc.

Senior citizen registration

Verification requests for servants etc.

POLICE MINISTRY OF HOME AFFAIRS

Sanctioned Proposed

2000 Crore

FUNDS


Intr

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IK G

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ICS

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adi. TREASURIES


Services has not been identified as the project is in design & development stage

TREASURIES MINISTRY OF FINANCE

Sanctioned Proposed

FUNDS

STATUS DESIGN AND DEVELOPMENT

Intr

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IK G

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adi. MUNICIPALITIES


Registration/ Issue of Birth/ Death Certificates

Payment of Property Tax

Payment of Utility Bills

Management of Utilities that come under ULBs

Grievance and Suggestions

Building Plan Approvals

MUNICIPALITIESMINISTRY OF URBAN

DEVELOPMENT

Sanctioned Proposed

787 Crore

FUNDS


Intr

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To

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PR

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IK G

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ICS

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adi. e-DISTRICT (PILOT)


Issuance of certificates like caste, domicile etc

Pension under social welfare scheme

Revenue courts

Government dues and recovery

Public Distribution System

RTI

Grievance Handling

e-DISTRICT MINISTRY OF INFORMATION TECHNOLOGY

Sanctioned Proposed

2000 Crore

FUNDS


Intr

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To

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By

PR

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IK G

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ICS

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adi. COMMERCIAL TAXES


Online application for registration

Online filing of returns

Clearance of refunds

Online payment of tax

Online dealer ledger & verification

Facility to dealer to obtain various information services

COMMERCIAL TAXES

MINISTRY OF FINANCE

Sanctioned Proposed

FUNDS

STATUS DESIGN AND DEVELOPMENT

Intr

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PR

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IK G

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ICS

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adi. GRAM PANCHAYAT


Issue of Trade License and NOC

House Related Services

Certificates such as Birth, Death, solvency, etc

Dissemination of Information on internal processes of Panchayat such as agenda, voting, resolution etc

GRAM PANCHAYAT MINISTRY OF PANCHAYATI RAJ

Sanctioned Proposed

4240 Crore

FUNDS


Intr

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IK G

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ICS

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adi. EMPLOYMENT EXCHANGE


Registration and placement of job seekers

Collection of labour market information

Career counseling and vocational guidance

EMPLOYMENT EXCHANGE

MINISTRY OF LABOUR

Sanctioned Proposed

2770 Crore

FUNDS


Date post:	07-Apr-2015
Category:	Documents
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Introduction to E-Governance

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