Introduction to HireIQ Solutions

© 2013 HireIQ Solutions, Inc. All rights reserved © 2014 HireIQ Solutions, Inc. All rights reserved. www.hireiqinc.com

© 2014 HireIQ Solutions, Inc. All rights reserved. www.hireiqinc.com

Market Challenges × Hiring volume remains high × Recruiters have a challenging job

®  Constant pressure to produce the right number of highly-qualified candidates

®  Often difficult to reach candidates for live phone interviews

®  Phone interviews compete with other tasks on a recruiter’s calendar

®  Results of phone interviews are rarely shared with key stakeholders

®  Uneven compliance with compulsory interview questions

× Difficult to correlate pre-hire profile with post-hire performance


Personality assessments

Typing tests

Navigation tests

Which of these are forward-looking indicators of: •  Tenure? •  FCR/CSAT attainment? •  Sales performance? •  Delivering an exceptional customer experience? •  Job satisfaction? •  Job fit? •  Culture fit? •  Employee engagement? •  Flight risk?

Cognitive assessments

Behavioral assessments

Call simulation

Conventional Recruiting Tools

Psychometric interviews Group interviews


Inductive Reasoning

Deductive Reasoning

Written Comprehension

Written Expression

Problem Sensitivity

Near Vision

Speech Recognition

Speech Clarity

Oral Expression

Oral Comprehension

Source: O*Net OnLine

Top 10 CSR KSAs


Cost of Turnover

Agents 2,000

Annual Turnover 25%

New Hires/Year 500

Average New Hire Cost (1) $6,500

Cost of Replacement Hiring $3,250,000

(1) Industry cost to recruit, screen, hire and onboard. Does not include training.

Consider collateral effects of attrition: •  Lowered morale •  Reduced customer satisfaction/retention •  Reduced sales conversion •  Increased AHT •  Lowered FCR


HireIQ: Outcomes-Driven Selection

Multimedia Digital Interviews •  Capture the voice of the applicant •  Collect actionable data

Performance Feedback •  Collect observed performance •  Report quality-of-hire

Predictive Analytics •  Model excellent performers •  Recommend candidates for hire


Predictive Selection Analytics


✓

✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗ ✗

✗ ✗ ✗ ✗

Shorten Time to Fill

✓ ✗ ✗


Reduce Time per Interview


Always On – Always Available

Over 45% of candidates complete their interviews outside of normal working hours.


Case Study: Short-term and Long-term Agent Retention

One

-Yea

r R

eten

tion

Rat

e

26% 0% 13%

Before Moneyball

90-d

ay “

Surv

ival

Rat

e”

87% 56%

Before Moneyball

60% Improvement

17%


Case Study: Operational Performance FC

R

67% 43%

Before Moneyball

56% Improvement

33%

CSA

T

85% 28% 62%

Before Moneyball

37%


Typical Hiring Process

Process Step

Phone Screen

Assess. Test

Phone Int. HR Int.

Supv. Int.

Backgr. Check Job Offer Onboard

Number 1,000 800 520 234 145 102 78 70

Pass Rate 80% 65% 45% 62% 70% 76% 90% ---

Duration (Biz Days) 10 4 6 5 5 3 2 35

$ Per $15 $35 $30 $35 $35 $100 $20 $1,195

Total $ $15,000 $28,000 $15,600 $8,190 $5,075 $10,200 $1,560 $83,625

Add to this: Cost to Source (typ. $750/1,000) Cost of onboarding (range: $2,000 - $6,500 each) Onboarding interval (range: 2 – 6 weeks) Time to proficiency (> 4 weeks)

Impact: Cost of Hire: $3,195 - $7,695 Effective Interval: 13 – 17 weeks


Hiring Process with HireIQ

Impact: Cost of Hire reduced by 58% Time-to-hire reduced by 50% Qualified hires increased by 37%

Event HireIQ Phone

Int.

In-Person

Int. Job Offer

Backgr. Check Onboard

Number 1,000 500 235 141 113 96

Pass Rate 50% 47% 60% 80% 85% ---

Duration (Biz Days) 2 6 5 2 2 17

$ Per $6 $25 $65 $20 $100 $498

Total $ $6,000 $12,500 $15,275 $2,820 $11,300 $47,895


Select Customers


HireIQ Solutions, Inc. Headquarters

1101C Cambridge Square

Alpharetta, GA 30009 USA

Tel: +1.678.279.2830

@hireiqinc

HireIQ Solutions

www.hireiqinc.com

[email protected]


HireIQ Applicant Process

Click link to start Answer basic qualification

questions

Respond to open-ended voice

questions

Receive immediate feedback regarding

next steps

Simple, 4-step Process

Candidates conduct their interviews when it is convenient for them.

Web-based, media-rich experience.


Customizable and brandable by the client to suit the specific requirements of the position.

Embed a video to describe the company or provide a realistic job preview.

Details about the job description before the candidate begins their interview.


Client configurable introduction to advise the candidate what is required to complete the interview.


Text-response Qualifier Questions establish candidates’ basic qualifications for the position

Client configurable “knockout questions” can eliminate unqualified candidates without expending recruiter labor.


Optional Dependability Survey assessment identifies candidates that are more or less likely to be reliable in call center or retail positions.


Further detail about the interview process can be provided to the candidate.

Each interview is conducted in exactly the same way, ensuring consistency in the process and reducing the risk of bias.

Candidates are provided immediate feedback that their responses have been saved by the system.


Configurable “end of interview” message alerts candidates to next steps; helps set expectations.


HireIQ Recruiter Process

Create & post interview

requirements

Invite candidates

Review, evaluate and

score interviews Take action

Simple, 4-step Process

Candidate responses are saved and can be shared with other stakeholders

Administer Manage Collaborate


Configurable management dashboards provide valuable recruiter team performance and candidate pipeline information.


Convenient Recruiter “Inbox” shows completed interviews for review as well number of candidates in each stage.


Each field is sortable to allow recruiters to focus on the most important attributes first.

Candidate Optimizer score displayed to enable recruiters to prioritize those who are most likely to perform well.


Clicking on the Candidate’s Name retrieves all the interview details.

Recruiter Scoring Form is customizable by the client to help ensure collaboration and calibration.

“Advance” or “Decline” can send customized e-mail to candidate regarding next steps.

Date post:	08-Aug-2015
Category:	Recruiting & HR
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Introduction to HireIQ Solutions

Recruiting & HR