Introduction to JDA Software Education Services

JDA Education Services

Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL

• Training and certification programs that expand your human capital, enhance your processes, and boost performance across your organization

JDA Education Services


Did you know?The Power of Education

3

• Organizations with a strong learning culture:– 34% more likely to get to market before their

competitors– 46% more likely to be strong innovators in their

markets– 58% more likely to be successful at developing the

skills needed for meeting future customer demand

Bersin & Associates, High Impact Learning Cultures: The 40 Best Practices for Creating an Empowered Enterprise


Consider This…

• What is your organization’s learning culture?

• Are you more prepared than your competition?

• Will you be an innovator in your space?

• Is your team prepared to meet future customer demand?

The Power of Education

4

Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL 5

Did you know? Common Challenges

“Most companies have significant gaps intheir workforces and business leadersrealize they cannot hire their way out of aproblem. Instead they must develop theirexisting talent.” – Bersin & Associates

“Companies that fail to invest in employeesjeopardize their own success and evensurvival…until recently, there were simplynot robust methods for measuring bottom-line contributions of investments in humancapital management…that’s changed.”-Bassi & McMurrer


Who is JDA Education Services? About JDA Education Services

JDA SERVICES:

An expert team of professionals, with an average tenure of 8 years, who apply their knowledge of specific industries, supply chain processes and tools, and

best practices to maximize customers’ investments in JDA solutions.

JDA EDUCATION SERVICES:

A global training team of supply chain experts, with an average tenure of over 14 years, who apply their wealth of technology resources to deliver training in the most efficient, flexible, and cost-effective manner for your

organization.


Why JDA Education Services? About JDA Education Services

JDA EDUCATION ARCHITECTS:

Possess industry, product, and technology

experience to deliver an optimal education

experience

JDA EDUCATION SERVICES:

Is the world’s only education provider dedicated solely to

JDA customer success

JDA EDUCATION MATERIALS:

Are designed and developed around

proven industry accepted learning

and business practices

JDA Education Services Offerings


Core Offering

• End to End Product / Process Training

Additional Offerings• Courseware• Courseware Customization• Certification• Train the trainer• Virtual / Mobile Training Center• Assessments• Education Architect / Program Manager• Training on Demand• JDA Minutes

JDA Education Services OfferingsCore and Additional Offerings


Core Offering: End to End TrainingJDA Education Services Offerings

Solution Overview

Project Team Education

User Acceptance Education

Business End User Education

Ongoing Education

Type Functional Overview Functional Technical Functional Role-basedAssessments, Refresher,

and Upgrade

Definition

Provides project launch teams with an understanding of the application, relevant business rules and measures, and industry best practices.

The functional and technical foundation of the solution that empowers the project team participants to make educated decisions about the future business processes with the system.

Enables Beta users to test the system and processes to ensure optimal solution delivery using the client’s test scripts.

End users are educated on the software, as well as their defined business processes. Emphasize using the system features in an environment that mimics their real-life examples.

A prescriptive approach to long term sustainable education programs to support ongoing business objectives, goals, and metrics. Utilization of knowledge assessments to identify gaps.

Value Statement

When training occurs prior to design sessions, the sessions are twice as productive when team members understand business goals and successful application design.

Allows the project team to identify opportunities and minimizes project risks.

Provides the knowledge for defining the project scope and the roadmap

Empowers beta users to test the validity of the system with the proposed business processes.

Frees up Project Team resources (from training) to continue with other project tasks protecting the project time line.

Ensures the successful launch of new processes and applications.

Provides users with the knowledge and skills to make a difference in their business and achieve greater ROI and stronger adoption.

Lower attrition rates

Lower cost for New Hires

Reduced risk to business due to lack of skills

Faster time to market

Greater client retention

Consistent and repeatable training

AudienceProduct Launch, Change

Management Teams & Key Stakeholders

Initial Implementation Team User Acceptance Test Team Business End UsersBusiness End Users and

New Hires

Deliverable E Learning Instructor Lead Training Instructor Lead Training Multiple Formats Multiple Formats


JDA Minutes

11

JDA MinutesA cloud-based video training program from JDA Education Services that is always available on your computer, tablet or Smartphone. www.jdaminutes.com

JDA Education Services Offerings

http://www.jdaminutes.com/


Supply Chain Training PortalJDALearn.com

12

www.jdalearn.com

Online classes

E-learning Content

Scheduling

Registration Features

Industry-recognized Certification


End-to-End TrainingJDA Training Methodology

Construct

Validate Transition & EvolvePrepare & Design

Deploy

ProjectTeam

Education

UserAcceptanceEducation

BusinessEnd-UserEducation

OngoingEducation

END-TO-END TRAINING

IMPLEMENTATION/UPGRADE PHASES

Solution Overview

Design & Construct

Validate Transition & EvolvePrepare

Deploy


Face-to-Face

Virtual & Mobile

Self-Paced

Assessments

Hands-on Exercises

Certification

Blended Learning

Format Validation

Industry Research

Optimal System Use

Instructional Analysis

Content

Blended Learning ApproachJDA Training Methodology


“Training is a journey and a key factor in building an effective team. We are extremely pleased with JDA Education Services and the customized transportation training. JDA understood what we needed and helped us out along the way. We’ve not only benefited from a more knowledgeable staff, but we’ve also strengthened our customer relationships.”

- Shrinivas Sale, Business Support Manager, Ground TransportationOperations Center – Americas, Caterpillar Logistics, Inc.

What Our Customers SayCaterpillar Logistics, Inc.


“We'd never even really had the kind of training that we have today. And the person that worked with us understood what we needed, delivered a great tool that we'll be able to use.”

- Anita Cazin, Director of Logistics Operations, Charlotte Russe Holding, Inc.

What Our Customers SayCharlotte Russe Holding, Inc.


“The training sessions provided us with a better understanding of the system architecture and functionality. We were very satisfied with the training we received from JDA”

- Steffen Penschke, Director Global Materials, TE Connectivity

What Our Customers SayTE Connectivity


The Statistics…

If you look statistically at why people quit using software product, you’d find that it’s because they don’t understand the solution well enough to make it useful

Training Earns Its Keep/Eric Krell


• Americas: 1.800.785.5063

• UK: +44 (0)1344 354610

• France: +33 (0)1 56 79 2701

• Australia: +61 (03) 9860 0100

• Singapore: +65 6305 4350

• Technical Support: 1.800.785.5063

• Visit: jdalearn.com

• Email: [email protected]

Contacts

19

For more information on JDA Education Services:

mailto:[email protected]

Date post:	11-May-2015
Category:	Business
Upload:	jda-software
View:	1,173 times
Download:	1 times