HEALTH SERVICE MANAGEMENT

Introduction

May 2014 Alemayehu Desalegne (MPH)

AAU, SPH

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1: What is management?

2: Importance of management

3: Theory and evolution of management principles

4: Administration and management

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WHAT IS MANAGEMENT?

The Practice of Management has existed ever since man has been organised into communities.

Although management is so old and universal, it has been defined in ways that appear different but that have a strong underlying similarity.

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Harold Koontz gave this definition of management in his book "The Management Theory Jungle".

"Management is the art of getting things done through and with people in formally organised groups.

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According to Henri Fayol,

Henri Fayol gave this definition of management in his book "Industrial and General Administration".

"To manage is to forecast and to plan, to organise, to command, to co-ordinate and to control."

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According to Peter Drucker,

This definition of management was given by Peter Drucker in his book "The Principles of Management".

"Management is a multi-purpose organ that manages business and manages managers and manages workers and work."

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According to Mary Parker Follet,

"Management is the art of getting things done through people."

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According to Theo Heimann, management has three different meanings,

Management as a Noun: refers to a Group of Managers.

Management as a Process: refers to the Functions of Management i.e. Planning, Organising, Directing, Controlling, etc.

Management as a Discipline: refers to the Subject of Management.

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FEATURES OF MANAGEMENT

Continuous and never ending process.

Getting things done through people.

Result oriented science and art.

Multidisciplinary in nature.

A group and not an individual activity.

Follows established principles or rules.

Aided but not replaced by computers.

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FEATURES OF MANAGEMENT (2)

Situational in nature.

Need not be an ownership.

Both an art and science.

Management is all pervasive.

Management is intangible.

Uses a professional approach in work.

Dynamic in nature.

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IMPORTANCE OF MANAGEMENT Management is an individual or a group of individuals that accept responsibilities to run an organisation.

They Plan, Organise, Direct and Control all the essential activities of the organisation.

Management does not do the work themselves.

They motivate others to do the work and co-ordinate (i.e. bring together) all the work for achieving the objectives of the organisation.

Management brings together all Six Ms i.e. Men and Women, Money, Machines, Materials, Methods and Markets.

They use these resources for achieving the objectives of the organisation.

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ADMINISTRATION & MANAGEMENT Administration

Means overall determination of polices and major objectives.

It is the laying down of the general purpose of the organization.

The framing of its major polices.

The formulation of general plan of procedure.

The inauguration of broad programme.

Approval of specific major projects that fall within the general programme.

Management

Is essentially an executive function, the active direction of human effort.

It is the work that a manager seeks to get results through other people.

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As a function, administration is determinative and management is essentially executive.

Administration

Management

President

V/President

Schools

Department

Division

Units

The same person may perform both functions.

The chief executive would devote a greater part

of his/her time to the broader administrative

responsibilities, but will also participate (though

to limited extent) in executing those policies.

Similarly, many minor executives determine

policies in a limited sphere and so perform

administrative function.

As we go down the hierarchical ladder, the

administrative function became less and less

and the management function more and more.

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LEVELS OF MANAGEMENT

Top Management

Middle Management

Supervisory Management

Non Management Employees

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SKILLS OF A MANAGER ……..

Human Skills

Technical Skills

Conceptual Skills

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Board of directors CEO Functional Top Execs Middle Level Execs First Line Supervisors

Conceptual Human resource

Technical

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