Date post: | 11-Apr-2017 |
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Business |
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BUSINESS REPORT POWERPOINT PRESENTATION TEMPLATE
DesignbybuicuongPresentedbyjohnDoe
Your Name Companywww.yourcompany.com Introduction to
NET PROMOTER SCORE (NPS)
www.satismeter.com
It begins with a simple question…
James Kennedy,Rubberstamp.io
« Running a SaaS business without an NPS scoring system is like riding a bike without handlebars.You can do it, but it may well be unnecessarily painful. »
What Exactly is Net Promoter Score?
ü Customer loyalty metric
ü Real time analytics
ü Churn reducer
ü Customer feedback system
ü Business growth accelerator
ü Retention tool
ü Satisfaction score
There are three types of customers:
How Does it Work?How Does It Work?
customers are sorted into three categories depending on how they rate their likelihood to recommend your
company
How Does it Work?
How Does It Work?
How Does It Work?
Highly likely to leave positive review. Loyal customer who recommend you
Customers who can be easily swayed by the competition
Highly likely to leave negative feedback and damage your brand
Subtracting the percentage of “detractors” from that of “promoters”, while passive respondents are merely
included in calculating the overall percentage
How to Calculate NPS?
NPS can range from -100 to 100
ü Incredibly focused feedback
ü Easy to use
ü Predict revenue growth
ü Boost customer lifetime value
Why Use NPS?
Churn
Examples
NPS
Revenue
ü Build relationship with customers
ü Contact unhappy customers before they churn
ü Encourage sharing on social media
ü Identify common requests
How to Increase NPS?How to Leverage NPS?
NPS is not only an accurate predictor of growth, but also, one that
due to its simplicity can provide incredibly focused feedback. Given
the correct technology, NPS can serve as a far more accurate, fluid,
and interactive method for predicting and improving business
growth.
In Conclusion…
More info
Read the full article: http://bit.ly/2bfkVNH
Try demo version of survey: https://www.satismeter.com/
Register for free now: https://app.satismeter.com/register
About SatisMeter
SatisMeter is a revolutionary multi-platform which collects customer feedback, reducing churn and accelerating growth.
SatisMeter allows businesses to identify unsatisfied customers and help them resolve their issues before they leave. Some of SatisMeter’s happy customers include Buzzsumo, Mention, Udacity, When I Work and Segment.
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