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8/13/2019 Introduction to QMS
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Saqib Mansoor
Manager QMS / MR
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Saqib Mansoor
Manager QMS / MR
INTRODUCTION
TO
QUALITY MANAGEMENT SYSTEM
(QMS) ISO9000
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Saqib Mansoor
Manager QMS / MR
WHAT IS QUALITY
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Manager QMS / MR
Quality .........?Degree to which a set of inherent
characteristics fulfils requirements.
ISO 9000:2000
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Manager QMS / MR
For External Customers:Quality is the customers
judgment about the excellence of products and
services within their expected price range and time
period.
For Internal Customers: Quality is the level of
excellence of products and services as judged by the
persons of different departments who receive them(Internal Customer).
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Manager QMS / MR
HISTORY OF QUALITY
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Manager QMS / MR
1800/early 1900s
Craftsmen and Engineers responsible for their
own QUALITY
Craft and
Trade
Unions
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Saqib Mansoor
Manager QMS / MR
1930s
manufacture of interchangeable components
inspection departments
test equipment
BS 600 series established for measurements
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Manager QMS / MR
1940s
Increased production
Statistical QC techniques
Aim to reduce inspection costs
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Manager QMS / MR
1970s
BSI proposes QA standards
ISO/TC 176 set up
BS5750 and CSA Z229 merged togetherMOD contractors assessments - Def Stans.
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1980s
ISO Committee conformity assessment
first editions of ISO9000 series
European Organisation for Quality (EOQ)
Baldridge Awards in USA
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Manager QMS / MR
1990s
ISO9000 accepted in 100+ countries
EN29001 series in Europe is identical
widespread application of TQMISO9000 Forum established
Vision 2000 established to look ahead to 2000
ISO9000:1994 is the first world wide standard
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QC- F inished Products are I nspected for defects/A completed service is reviewed for
satisfactory performance.
QA-Promotes prevention - problems areanticipated and dealt wi th before they
develop
Quality Control
Quality Assurance
??????
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Manager QMS / MR
QC Emphasis is ondetection.
QAEmphasis is onPREVENTION notdetection.
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Manager QMS / MR
Part of quality management, focussed on
providing confidence that quality
requi rements wil l be ful f i l led.
Quality Assurance
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It is cost effective
It is an aid to productivity
It is a means of getting it right first time, every timeIt is good management sense
It is the responsibility of everyone
What Quali ty Assurance is:
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Saqib Mansoor
Manager QMS / MR
More consistent quality
Cost and time savings (Reduced rejects)
(Fewer customer complaints)
(Optimized use of resources)
Quality Assurance Benef its
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Saqib Mansoor
Manager QMS / MR
WHAT
ISQUALITY MANAGEMENT SYSTEM
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Saqib Mansoor
Manager QMS / MR
Quali ty Management System
The Quality Management System is def ined as
the organization structure, responsibilities,
activities, resources and events that togetherprovide organized processes and techniques of
implementation to ensure the capabil ity of the
organization to meet qual ity requi rements.
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Manager QMS / MR
QMS EMPHASIZED ON ?
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Manager QMS / MR
DocumentationWritten Procedures
Records Training
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Saqib Mansoor
Manager QMS / MR
Documentation H ierarchy
Quality Policy
Quality Manual
Procedures Manual
Work Instructions, Forms, etc.
Quality Plans
L
E
V
E
L
2
L
E
V
E
L
3
L
E
V
E
L
1
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Manager QMS / MR
Documentation for QMS
Level 1 Document:
Quality Manual
Quality policy Objectives
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Manager QMS / MR
Level 2 Document:
Procedures
Responsibilities Job
Descriptions
Database / Records
Documentation for QMS
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Manager QMS / MR
Level 3 document:
Specific instructions
Documentation for QMS
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Manager QMS / MR
WHY THE WRITTEN PROCEDURES
ARE IMPORTANT ?
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Manager QMS / MR
Procedures are elements, requirements, and
descriptions of processes adopted by an
organization for its quality system, which aredocumented in order ly and understandable
manner.
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Manager QMS / MR
Procedures are Important
Support departmental mission, vision and practices
Provide consistence Quality
Clarify the responsibilities and authorities
Reduce human dependency
Guide staff How to Perform
Avoid conflicts and arguments and errors
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Saqib Mansoor
Manager QMS / MR
WHY THE RECORDS ARE
IMPORTANT ?
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Manager QMS / MR
Records are objective evidence that
requi rements and criter ia are being met.
Records must be readily accessible,
therefore efficient storage and retrieval
systems are required.
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Saqib Mansoor
Manager QMS / MR
WHY THE TRAININGS ARE
IMPORTANT ?
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Manager QMS / MR
WHAT IS ISO9000
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Saqib Mansoor
Manager QMS / MR
An International Standard Organization specification
An Internationally recognised standard
A model to help develop a quality system
Means of demonstrating quality assurance
What is I SO9000
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Deals with the quality of the system
Does not cover all aspects of the business
Requires effort to make it work Is not a panacea
I SO9000 in Context
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Manager QMS / MR
ISO9000 OBJECTIVES
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Manager QMS / MR
Objectives of ISO Standards
Achieve, maintain, and continuously improve
product quality
Improve quality of operations to continually meetcustomersand stakeholdersneeds
Provide confidence to internal management and
other employees that quality requirements arebeing fulfilled
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Saqib Mansoor
Manager QMS / MR
Objectives of ISO Standards
Provide confidence to customers and other
stakeholders that quality requirements are being
achieved
Provide confidence that quality system requirements
are fulfilled
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Saqib Mansoor
Manager QMS / MR
ISO9000 PRINCIPLES
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Manager QMS / MR
8 Principles of ISO9000:2000
The backbone of the new standardthe 8 principles1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach
6. Continuous improvement
7. Factual approach
8. Supplier relationship
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Saqib Mansoor
Manager QMS / MR
Principles of I SO9000:2000
Principle 1: Customer Focus
Organizations depend on their customersand thereforeshould understand current
and future customer needs, should meet
customer requirements and strive toexceed customer expectations
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Principle 3: I nvolvement of people
People at all levels are the essence of an
organization and their full involvement enables
their abil i ties to be used for the organization's
benefit.
Principles of I SO9000:2000
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Manager QMS / MR
Principle 4: Process approach
A desired result is achieved more efficiently
when activities and related resources and
managed as a process
Principles of I SO9000:2000
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Manager QMS / MR
Principles of I SO9000:2000
Principle 5: System approach
I denti fying, understanding and managing
interrelated process as a system contr ibutes to
the organizationseffectiveness and eff iciency
in achieving its objectives
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Principles of I SO9000:2000
Principle 6: Continuous Improvement
CI of the organizationsoverall performance
should be a permanent objective of the
organization.
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Saqib Mansoor
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Principles of I SO9000:2000
Principle 8: Mutually benef icial Supplier
relationship
An organization and its suppliers are
interdependent, and a mutually beneficial
relationship enhances the ability of both to
create value.
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Saqib Mansoor
Manager QMS / MR
ISO 9000 defines the ingredientsof the qualitysystem
You decide how best to use the ingredients
The quality system should establish the Standard
within the business process
The quality system should enhance current
practices
Establ ishing a Quali ty System
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Manager QMS / MR
ISO9000 BENEFITS
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Manager QMS / MR
Internal
Better management of core business processes
Increased awareness of quality among staff
Improved productivity and quality
Improved internal communications
Reduced costs of quality
Benef its from ISO9000
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Saqib Mansoor
Manager QMS / MR
Benef its from ISO9000
External
Improved customer satisfaction
Higher perceived quality by market place
Quicker time to market new products
Enhanced competitive edge
Increased market share
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Manager QMS / MR
WHY AT MACTER
WE NEED TO IMPLEMENT(QMS) ISO9000
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Saqib Mansoor
Manager QMS / MR
1. To better management of production processes
2. To enhance the awareness of quality among staff
3. To enhance product quality
4. To improved productivity
5. To improved internal communications
6. To reduced errors / losses
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Saqib Mansoor
Manager QMS / MR
HOW TO IMPLEMENT
(QMS) ISO9000
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Manager QMS / MR
1. Selection of competent personnel's
2. Training
3. Processing according to the procedures
4. Record management
5. Open communication
6. Review of practice / performance
7. On-time reporting of incidents
8. Suggestions for improvement
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Saqib Mansoor
Jazakum Allah