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Introduction to QMS

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    Saqib Mansoor

    Manager QMS / MR

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    Saqib Mansoor

    Manager QMS / MR

    INTRODUCTION

    TO

    QUALITY MANAGEMENT SYSTEM

    (QMS) ISO9000

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    Manager QMS / MR

    WHAT IS QUALITY

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    Quality .........?Degree to which a set of inherent

    characteristics fulfils requirements.

    ISO 9000:2000

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    For External Customers:Quality is the customers

    judgment about the excellence of products and

    services within their expected price range and time

    period.

    For Internal Customers: Quality is the level of

    excellence of products and services as judged by the

    persons of different departments who receive them(Internal Customer).

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    HISTORY OF QUALITY

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    1800/early 1900s

    Craftsmen and Engineers responsible for their

    own QUALITY

    Craft and

    Trade

    Unions

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    1930s

    manufacture of interchangeable components

    inspection departments

    test equipment

    BS 600 series established for measurements

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    1940s

    Increased production

    Statistical QC techniques

    Aim to reduce inspection costs

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    1970s

    BSI proposes QA standards

    ISO/TC 176 set up

    BS5750 and CSA Z229 merged togetherMOD contractors assessments - Def Stans.

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    1980s

    ISO Committee conformity assessment

    first editions of ISO9000 series

    European Organisation for Quality (EOQ)

    Baldridge Awards in USA

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    1990s

    ISO9000 accepted in 100+ countries

    EN29001 series in Europe is identical

    widespread application of TQMISO9000 Forum established

    Vision 2000 established to look ahead to 2000

    ISO9000:1994 is the first world wide standard

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    QC- F inished Products are I nspected for defects/A completed service is reviewed for

    satisfactory performance.

    QA-Promotes prevention - problems areanticipated and dealt wi th before they

    develop

    Quality Control

    Quality Assurance

    ??????

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    QC Emphasis is ondetection.

    QAEmphasis is onPREVENTION notdetection.

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    Part of quality management, focussed on

    providing confidence that quality

    requi rements wil l be ful f i l led.

    Quality Assurance

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    It is cost effective

    It is an aid to productivity

    It is a means of getting it right first time, every timeIt is good management sense

    It is the responsibility of everyone

    What Quali ty Assurance is:

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    More consistent quality

    Cost and time savings (Reduced rejects)

    (Fewer customer complaints)

    (Optimized use of resources)

    Quality Assurance Benef its

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    WHAT

    ISQUALITY MANAGEMENT SYSTEM

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    Quali ty Management System

    The Quality Management System is def ined as

    the organization structure, responsibilities,

    activities, resources and events that togetherprovide organized processes and techniques of

    implementation to ensure the capabil ity of the

    organization to meet qual ity requi rements.

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    QMS EMPHASIZED ON ?

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    DocumentationWritten Procedures

    Records Training

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    Documentation H ierarchy

    Quality Policy

    Quality Manual

    Procedures Manual

    Work Instructions, Forms, etc.

    Quality Plans

    L

    E

    V

    E

    L

    2

    L

    E

    V

    E

    L

    3

    L

    E

    V

    E

    L

    1

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    Documentation for QMS

    Level 1 Document:

    Quality Manual

    Quality policy Objectives

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    Level 2 Document:

    Procedures

    Responsibilities Job

    Descriptions

    Database / Records

    Documentation for QMS

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    Level 3 document:

    Specific instructions

    Documentation for QMS

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    WHY THE WRITTEN PROCEDURES

    ARE IMPORTANT ?

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    Procedures are elements, requirements, and

    descriptions of processes adopted by an

    organization for its quality system, which aredocumented in order ly and understandable

    manner.

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    Procedures are Important

    Support departmental mission, vision and practices

    Provide consistence Quality

    Clarify the responsibilities and authorities

    Reduce human dependency

    Guide staff How to Perform

    Avoid conflicts and arguments and errors

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    WHY THE RECORDS ARE

    IMPORTANT ?

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    Records are objective evidence that

    requi rements and criter ia are being met.

    Records must be readily accessible,

    therefore efficient storage and retrieval

    systems are required.

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    WHY THE TRAININGS ARE

    IMPORTANT ?

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    WHAT IS ISO9000

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    An International Standard Organization specification

    An Internationally recognised standard

    A model to help develop a quality system

    Means of demonstrating quality assurance

    What is I SO9000

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    Deals with the quality of the system

    Does not cover all aspects of the business

    Requires effort to make it work Is not a panacea

    I SO9000 in Context

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    ISO9000 OBJECTIVES

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    Objectives of ISO Standards

    Achieve, maintain, and continuously improve

    product quality

    Improve quality of operations to continually meetcustomersand stakeholdersneeds

    Provide confidence to internal management and

    other employees that quality requirements arebeing fulfilled

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    Objectives of ISO Standards

    Provide confidence to customers and other

    stakeholders that quality requirements are being

    achieved

    Provide confidence that quality system requirements

    are fulfilled

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    ISO9000 PRINCIPLES

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    8 Principles of ISO9000:2000

    The backbone of the new standardthe 8 principles1. Customer focus

    2. Leadership

    3. Involvement of people

    4. Process approach

    5. System approach

    6. Continuous improvement

    7. Factual approach

    8. Supplier relationship

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    Principles of I SO9000:2000

    Principle 1: Customer Focus

    Organizations depend on their customersand thereforeshould understand current

    and future customer needs, should meet

    customer requirements and strive toexceed customer expectations

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    Principle 3: I nvolvement of people

    People at all levels are the essence of an

    organization and their full involvement enables

    their abil i ties to be used for the organization's

    benefit.

    Principles of I SO9000:2000

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    Principle 4: Process approach

    A desired result is achieved more efficiently

    when activities and related resources and

    managed as a process

    Principles of I SO9000:2000

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    Principles of I SO9000:2000

    Principle 5: System approach

    I denti fying, understanding and managing

    interrelated process as a system contr ibutes to

    the organizationseffectiveness and eff iciency

    in achieving its objectives

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    Principles of I SO9000:2000

    Principle 6: Continuous Improvement

    CI of the organizationsoverall performance

    should be a permanent objective of the

    organization.

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    Principles of I SO9000:2000

    Principle 8: Mutually benef icial Supplier

    relationship

    An organization and its suppliers are

    interdependent, and a mutually beneficial

    relationship enhances the ability of both to

    create value.

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    ISO 9000 defines the ingredientsof the qualitysystem

    You decide how best to use the ingredients

    The quality system should establish the Standard

    within the business process

    The quality system should enhance current

    practices

    Establ ishing a Quali ty System

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    ISO9000 BENEFITS

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    Internal

    Better management of core business processes

    Increased awareness of quality among staff

    Improved productivity and quality

    Improved internal communications

    Reduced costs of quality

    Benef its from ISO9000

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    Benef its from ISO9000

    External

    Improved customer satisfaction

    Higher perceived quality by market place

    Quicker time to market new products

    Enhanced competitive edge

    Increased market share

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    WHY AT MACTER

    WE NEED TO IMPLEMENT(QMS) ISO9000

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    1. To better management of production processes

    2. To enhance the awareness of quality among staff

    3. To enhance product quality

    4. To improved productivity

    5. To improved internal communications

    6. To reduced errors / losses

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    HOW TO IMPLEMENT

    (QMS) ISO9000

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    1. Selection of competent personnel's

    2. Training

    3. Processing according to the procedures

    4. Record management

    5. Open communication

    6. Review of practice / performance

    7. On-time reporting of incidents

    8. Suggestions for improvement

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    Saqib Mansoor

    Jazakum Allah


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