• Introductions

• CenturyLink Rebranding to Lumen

• Supporting the “Cloud-First Policy”

• Solutions Topology

• Service Categories

– Category 1 Unified Communication

– Category 2 SIP Trunking

– Category 3 Contact Center

– Category 4 Centrex Services

– Other Related Services

• New Technology/Additional Services

• Service Availability

• Wrap up with Q & A

AGENDA

SLED Focus on Our Customers: Your Success is Our Success

3

The Strategic Florida Government Team

• Andrea Thomas – Area Account Director

• Todd Kill – Account Director

• George Dalton – Account Director

• Todd Jones – Account Director

• Will McFarlin – Lead Sales Engineer

• John Glowczewski – Sr. Sales Engineer

• Mike Renard – Engineering Manager

• Dave Lovelace – Strategic Services

• Matt Fancher – Specialized Sales UCC

• Mark Murrell – Specialized Sales IT Solutions

• Vickie Byrne – Call Center Sales Specialist

• Jason Wells - Call Center Engineer

• Rolando Perez – CPE Strategic Development

• Jon Osterbur – Customer Support Manager

• Scott Mason – Service Delivery

Dedicated to serving Florida State Agencies, Local Government, Government Healthcare, K-12 and Higher Education Communities.

• Paul Curlee – Sales Director

• Michelle Watson – Area Vice President SLED

• Sonia Ramsey – Regional Vice President SLED

• David Young – Sr. Vice President – Public Sector

• Christie Pontis – Director of Regulatory Local Affairs

© 2020 Lumen Technologies. All Rights Reserved.

Lumen Presence in Florida

✓More than 1 Million connections statewide

✓More than $158 Million annual salaries

✓More than $7 Billion total Network investment

✓More than $200 Million investment in 2020

✓More than 2,200 employees in Florida

✓More than 30,000 fiber route miles

✓Nearly16,000 On-net buildings

✓ Lumen and its employees gave nearly $500K in local charitable giving in 2019

The 4th Industrial Revolution

A time for amazing things

Lumen: The Platform for Amazing Things

A platform designed to support the 4th Industrial Revolution

Lumen is well-positioned for the platform

Next-gen

applications requireHighly distributed compute

High performance networking

Multi-cloud orchestration

and connectivity

Embedded security

Cloud-native digital experience

~450K

6400+

2200+

100+

Global fiber route miles

Low-latency connectivity with

broad reach

Internet AS’s connected

Deepest peered IP network in the

world

Public and Private data

centers on-net globally

Dynamic connections to

cloud providers

Edge compute nodes underway

Designed to cover > 98% of U.S.

enterprise demand within 5ms of

latency

SCS Contract offerings support “Cloud First” policy

Strategic Relationships

• Genesys - Partner since 2003

• Cisco Systems - Gold Partner since 1994

• PATLive – Partner since early 2000s

• Mission Critical Services

• Security Services

– Palo Alto

– Cisco Systems

– Fortinet

– Black Lotus Labs

• CPE partners

– Juniper

– Versa

10

Hosted Collaboration Solutions (HCS)

Cisco HCS delivered by

CenturyLink is a comprehensive,

agile, single tenant service that

solves your communication

challenges by providing rich

collaboration virtually anywhere,

delivered as a service.

• Voice and video as a service

• Voicemail and integrated messaging as a service

• IM and Presence as a Service

• Mobility-as-a-Service

• Contact Center-as-a-Service

• Web Conferencing-as-a-Service

• Minimum 250 users across a single agency

• Delivered via MFN2 network

• Delivered over any Internet or additional dedicated

WAN/SDWAN services to build fully redundant per-site

network options

• Requires separate PSTN connections - traditional TDM or

recommended SIP Trunks

HCS Turnkey Single Tenant Architecture

Lumen Customized Hosted VoIP Services

(HVS)

Hosted VoIP offers advanced,

cloud-based calling features over

CenturyLink’s privately owned

fiber network using the geo-

redundant BroadSoft BroadWorks

platform for added business

continuity and security.

CenturyLink Hosted VoIP scales

easily and includes all upgrades

and improvements at no additional

cost.

• Feature-rich Polycom IP handsets

• Simple portal for management and common feature set for

end users

• Failover and recovery mode rollover/rollback options

• Flexible service allowing you to pay only for features per user

type

• Scale from a few users to over 10,000 per location

• Delivered via MFN2 or optional delivery over any Internet

• Pricing includes PSTN connectivity

HVS Turnkey Multi-Tenant Architecture

SIP Trunking

CenturyLink IQ SIP Trunk is an optimized voice communication service with simple, scalable and cost-effective service features that will modernize how your business communicates.

• Choose from Standard, Premium and Enterprise Sessions that support session pooling, trunk-level failover and diverse route planning, all controlled from a single portal

• Delivery to the MFN2 network is designed to be diverse. Customers can also select the Enterprise Sessions to enable geo-diverse SBCs in the CenturyLink Network

• Agencies can bring their own customer premise SBC or purchase a managed SBC using this contract

• Certified to work with Cisco, Avaya, ShoreTel, Adtran, AudioCodes and others

• Supports Centralized and Decentralized designs without incurring additional trunk costs due to session pooling

• Enables business continuity with additional failover options to IP, PSTN and PRI

• Admin and User portal access

SIP Service

Our Contact Center PortfolioA comprehensive portfolio supporting a broad set of customer needs and applications

Cloud Contact Center

Interaction Routing,

Genesys Cloud and UCCE

• ACD• IVR• Voice & Screen

Recording• Omni-Channel• WFM• VHT• Analytics• Outbound

Notification

Network Services and Applications

Contact Center Services (CCS)

- Advanced Toll-Free

• Toll-Free• Local numbers• Advanced Features• IVR• Recording• Queuing• Voice clarity• CX tools• Non-PSTN• Risk scoring

Consulting Services

Scope of Work (SOW)

based custom solutions

• Strategy evolution• Transformation

planning• Strategy• Integration analysis• BCDR Recovery /

Planning• Workflow

Optimization• Application

Development • Systems integration

20

CPE: Basic/Managed/Dedicated Hosted

Lumen Contact Center Solutions

4G/LTE

AdvancedRouting

Toll-Free

CloudHybrid

ACDIVR

CustomerExperience

Analytics

AI/Bots

SecurityFraud Protection

QueuingRecording

Omni-ChannelCPE

Virtualizing Business

Thought Leadership

Network

Growth Efficiency

Security

• Genesys Partner Since 2003

• Lumen Interaction Routing• Hosted legacy product based on Genesys PureEngage• 1000+ Customers (Enterprise & Government)

• Strong Lumen and Genesys Support Teams• Operations• Engineering• Professional Services• Sales• Architects

• Network & CCTR with 1 Ticket

• Genesys Cloud is Lumen Go Forward Direction• Integration of Lumen Network with Genesys Cloud for all-in-one

Solution

Lumen and Genesys Partnership Overview

State of Florida Dedicated Centrex Services

Voice Transition Services

• Scope of Work based service

• Ability to provide Walk-in Takeover (WITO)

support for legacy systems while transitioning

to new SCS services

• Voice platform agnostic

• Team of voice and data specialists

• Develop strategic engineering designs and

project plans that include integration to

legacy systems to facilitate large, complex

migrations that cannot experience downtime

• Provide detailed system documentation,

operational guides, end user and admin

training, all customized to fit the needs of the

agency

• Agencies can utilize self-enablement

resources for less complex or business as

usual activities and escalate to additional

support resources as needed

PATLive Services

• Scope of Work based services

• Activate Tier 1 call center with agents in 72 hours

• Remote agents deployed statewide

• Multilingual

• Multi-Tiered trained staff based on agency

requirements

• Capability of integrating with customer backend

databases

• Dashboard and daily reporting

• IVR front-end option

• Proven Florida agency success stories

Long Distance and Toll-Free Services

• Long distance provided on all services

• International Long Distance

• Toll Free on all services

• Operator Service

• Answer and Disconnect Supervision

• Block calls to certain numbers (976, 974)

• Support of Fax and Modem calls

• CenturyLink will port existing 800 numbers

• CenturyLink has failover built into the solution and can reroute

800 numbers

• Can block 800 numbers from certain areas

• DNIS and ANI delivered

• Percentage allocation routing

• Take back and transfer on SIP trunks

Dedicated IP Access for Non-MFN2 Sites

• CenturyLink owns, operates, or leases a total of 500,000+

fiber route miles globally

• International backbone of 280,000 fiber route miles

reach and coverage in 85+ countries

• Dual POP resiliency in major centers

• Seamless connectivity into CenturyLink’s data centers around

the globe

• Extensive Peering Arrangements

• Control Center Web-Based Customer Portal

• Complete Network Monitoring and Management through

Network Management Service

• Flat Rate, Tiered or Usage Billing

Managed LAN

• High levels of expertise to design, install and proactively

manage

• Full reporting and visibility available

• Internal IT staff can focus on more critical business needs

• Full 24/7/365 professional monitoring, troubleshooting and

response

• Proactive monitoring of customer environments and alerts to

incidents while responding and resolving them

Cloud Connect

• Efficiency: Connect offices around the world to the local cloud

and datcenter resources needed to run mission critical

applications

• Security: When choosing private connectivity, the applications

for you to migrate and optimize to the cloud, are within your

trusted perimeter and external threats are minimized

• Agility: Connect to a range of clouds, range of technologies and

speeds, turn up service quickly, scale bandwidth dynamically,

pay only for what is used

• Performance: Maintain control over the end-to-end

performance of applications as you migrate them to public and

private clouds

• SOW Based quotes

IP Failover SD-WAN

CenturyLink® SD-WAN Solutions help reduce the complexity and risks of network transformation by securing and coordinating workloads across the full range of connectivity types on a single, automated platform with centralized visibility and control.

• Strengthen security with end-to-end visibility, next-generation firewall capabilities and encryption to help minimize security risk

• Optimize app performance and availability with real-time analytics visibility and control to help increase productivity and optimize cloud and app performance

• Increase network agility by providing on-demand scalability to make changes in near real-time to quickly meet evolving business needs

• SDWAN is network agnostic and allows the integration of multiple transports. Intelligent use of public and private transports to augment MPLS and Ethernet with budget-friendly dedicated internet, broadband and 4G/LTE access

• SDWAN appliances sized appropriately for various site High Availability (HA), bandwidth and security needs. Ethernet handoff for all circuits is required

Lumen Labor and Professional Services

• SOW based services

• Provides full life cycle support

• Consultative and collaborative approach to support

implementation, optimization and growth

• Deep hands-on industry expertise with proven best practices

New Technology/Additional Services

• 5 Year Contract

• 5 – 1 Year Renewals

• Cloud Based Technology

• Remote/Teleworking enabled offerings

– Hosted Collaboration Service

– Hosted VoIP Service

– SIP Service

– Contact Center Service

– Long Distance, Toll Free, and International Long Distance

Service Availability and Acceptance

• Contract award date – July 1, 2020

• Service availability End of Q1 2021

• Contact SUNCOM for assistance 888-478-6266

In summary….

• End-to-End Provider

• ILEC in the Capital City

• #1 MFN-2 Partner

• Local Tallahassee account team

• Respected partner with strong history

• State of Florida Program Manager

• Phased approach to the Cloud