Atradius Collections: Oracle Sales Cloud Live in 11 weeks
Oracle Sales Cloud - A Case Study
Implementation of Oracle Sales Cloud Solution at Atradius Collections
2
Go live in Weeks
3
Contents
Atradius Collections
Journey so far
User Adoption Strategies
Atradius Collections
200+ countries 20+ Offices
14500+ customers
• Part of Atradius Group
• Leading international trade invoice collections
company
• Strengthening market share by excellent
Customer Service
• Driving sales growth by implementing new
technology
• Controlling costs by effective IT Solutions
4
85+ years
Challenges
5
Silo Customer Data
No 360 Degree View
No Reporting Tool
Sales Cycle Time
Unstructured
Forecast procedure
Clients Needs and goals
6
User Adoption
• Usability
• Reporting
Smart Solution
• Low TCO
• Flexible
Growth
• Customer satisfaction
• Effectiveness and efficiency
Journey So Far
7
Live for
more than
a year
R7 Upgrade in 5 Weeks
Rollout of a Solution to 30+
countries and on going to
the rest of the world
R8 Upgrade in 6 Weeks
Phase 2 Go Live in 12
weeks
Phase 1 (Pilot) Go Live on
R5 in 11 weeks in 3
countries
June
2014
Nov
2013
Sep
2013
OCT
2014
R9 Upgrade in 6 Weeks
Phase 3 Planning
April
2015
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User Adoption Strategies
Cleanse Data – Make Atradius team own the data
Rapid prototyping – Use Atradius data set and bring design & testing closer
Smart scoping – Implement complete business process and do it in phases
Useful Analytics – Contextualized to the roles
Co-creation of Solution – Enable innovative product and services
User Adoption Road Map for CX Phased to ensure success
Phase 1 (Base): Focus
on implementation of
vanilla functionality of
Oracle Sales Cloud
Base
Phase 2 (Roll Out ) :
Rollout of Base Solution
to other countries
Phase 3 :
Implementation of and
Oracle Service Cloud
and Contracts
9
Phase 2 (Advanced ) :
Implementation of
Eloqua and Advanced
Oracle Sales Cloud
functionality
Planning In
Progress
Leads and
Opportunities
Customer Master
Forecasting &
Analytics Territory
Management
• Rollout to 30 countries
Contracts
Quota
Management
Data Quality
Management
Anytime, Any where access
Outlook Simplified UI
Benefits
360 Degree View
Real Time Analytics
Increased Forecast accuracy
Reduced Sales Cycle Time
Increased Productivity
Higher Conversion Rates
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Thank You
Solution Overview 12
Infosys proposed the implementation of Oracle’s Sales Cloud to support the automation of Lead to Opportunity Management process.
12
Phase 1
Phase 2
Quota
Planning
Sales Planning
Management
Territory
Planning
Opportunity
Management
Manage
Revenue
Items
Manage
Competitors
Manage
References
Forecasting
Close
Opportunity
Create
Opportunity
Manage
Opportunity
Sales Team
Assignment
Qualify &
Rank Leads
Convert
Lead to
opportunity
Lead
Management
File based
import of
Lead
Create Lead Lead
Management
File based
import of
Prospect &
Customer data
Customer
Management
Customer
Center
Customer
Data
Management
Eloqua
Desktop UI
Simplified UI
Outlook
Mobility
13
Infosys’ Oracle Cloud Applications (SaaS) Center of Excellence
Infosys’ Oracle Cloud Applications(SaaS) COE has been leveraged for this Solution
The same can be leveraged for your journey to
Oracle Cloud Applications (SaaS)
Infosys: Oracle
Cloud
Applications
(SaaS)COE
Collaboration
with Oracle
on Oracle
Cloud
Applications
Competency
Building
Technology
Expertise
Methodology,
Accelerators,
& Tools
Solutions &
Thought
Leadership
Serv
ice O
fferings
Serv
ice O
fferings
• Leveraging Infosys 4E Methodology
Product Evaluation & Readiness Assessment
• Implementation and Consulting services with Infosys proprietary Rapid Start Methodology
Fast Track Implementation
• Implementation and Consulting services with Infosys proprietary InTrak Methodology
Implementation
• Support clients with Infosys support teams across the globe 24X7
Support
• Rapid Upgrade services with Infosys proprietary Rapid Start Methodology Upgrade Services
Why Infosys 14
High Success
Rate
Service Maturity &
Generous Pool of
Customers
References
Vast
Implementation
experience
Over 500+ Certified
consultants
Proven
Rapid Start
Methodology Standards,
Templates, Best
practices
End-to-end
Cloud Service
Offerings
CX, HCM , Finance,
Procurement
Global Delivery
Model
Lower TCO, with
option of 100%
offshore
Oracle Diamond
Partner
Innovation Centre &
co-development
What is Infosys Rapid Start Infosys Rapid Start offering enables Fast Track Implementations and Upgrades with high emphasis on user adoption
15
Rapid Start Methodology
Fast track implementa
tion
Detailed design
templates
Expertise and best practices
Standard training
materials
Reusable solution scripts
Fixed scope and low cost
Value to business
On time
On budget
• Fixed time implementations
• Start to finish in 12 ~ 24 weeks
• Fixed price implementations
• Pure vanilla approach
• Lower TCO
• Faster ROI
• Rapid implementation