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GatheringInformation

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Homework tonight:

Investigation Planning Tool

BSO Guidelines, Chapter 3 and Annex B

IASC Protocol/Model Complaints document

Planning the Investigation

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1. Receive allegations

2. Decide whether to investigate

3. Plan the investigation4. Gather and study background material and

documentary evidence

5. Revisit investigation plan

6. Interview witnesses

7. Write investigation report

8. Conclude the investigation

Stages of investigations

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Establish how the following information will be

obtained:

Interviews with all relevant witnesses includingcomplainant, victim and subject of complaint

Records and documentation

Visiting the location/scene of incidents if appropriate

Research and knowledge

Policy, procedure and protocol

Expert advice, assistance and interpretation

Planning the investigation:

how information is obtained

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Facts about Gathering

Information

The WHAT

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Testimony (including that of experts)

Information about the subject of the complaint

(SOC)

Information about complainant; victim and

witnesses documentation

Previous complaints Research

Examination of locations

Gathering information:

what

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Gathered through interviewing victims,

witnesses and SOC

Adhere to the guidelines, rules and principles

For experts, include status and experience, and

identify facts and opinion

Relevant to the investigation

Gathering information:

testimony

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Timelines

Personnel knowledge

Employment status (during and prior to current

post if possible)

Personnel file

Interview

Behaviors

Gathering information:

info about SOC

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Any previous complaints:

Vulnerability did this make them more

vulnerable to abuse and/or aware ofabuse?

Is there a possibility that complaints aremalicious?

Is there information to suggest that thereis any other reason for making astatement?

Gathering information:

information about complainants

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Written complaint

Application for post and previous history

Personnel/HR information Previous complaints against subject

Information previously given in similar incidentsabout/by others

Previous statements made by witnesses

Information relating to policy and/or procedure

Logs/rosters, stockpiles, photos, emails, etc.

Gathering information:

documentation

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May indicate previous patterns of behavior

May identify unclear boundaries of right and

wrong

Information about similar issues that may link to

the current incident and provide leads

Gathering information:

previous complaints

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Does it fit with nature and circumstances of

complaint?

Are there considerations that would make theenvironment safer to others?

Could the incident have taken place there?

Do the statements make sense? Take pictures of location for future reference

Gathering information:

examination of location

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Keep organized records of all information

gathered throughout the investigation

All records should be kept in a locked, securelocation to ensure they will not be tampered

with.

Gathering information:

record keeping

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Evidence is information that proves or disproves

the allegation

Gathering information:which information becomes

evidence?

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Skills for Gathering Information

The HOW

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What are the core qualities required by an

investigator?

Investigation skills

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Observation

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Three levels of communication:

Thinking Feeling

Intent

Listening

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Attending (body language)

Open-ended questions

Reflection thinking, feelings, intent, facts

Clarifying

Minimal encouragements to talk

Active Listening

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Interviewing Victims and

Witnesses

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Phase one establishing rapport

Clarify purpose

Explain ground rules

Engage witness

Interview stages

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Phase two free narrative account

Victims/witnesss account of relevant events

Investigator acts only as facilitator, not

interrogator

Interview stages (contd)

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Phase three questioning

Use simple, appropriate questions that follow this

sequence:

Open ended

Specific

Closed Leading (last resort only!)

Interview stages (contd)

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Phase four closure

Summary

Answer any questions

Advice on next steps

Thank you

Return to rapport and neutral topics

Interview stages (contd)

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Communication

Sensitivity

Awareness of barriers that may lead to fears

Remember the principles!

Good practice

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Age

Race, culture, ethnicity

Religion

Gender and sexuality

Special needs

Factors to consider

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Physical/learning impairments

Special health needs

Cognitive abilities (e.g., memory, attention)

Linguistic abilities and preferred first language

Current emotional/psychological state

Significant other recent stresses

Possible special needs to

consider

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Environment

Medical needs

Physical safety

Knowledge/understanding of process

Connections to/contacts with SOC and those

supporting the SOC

Safety issues

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Is the victim/witness still at risk?

Who is responsible for her/his welfare?

Does victim/witness know how to report

concerns about harassment or intimidation?

What family, friends or professional support

networks are available to the victim/witness?

Safety issues(contd)

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Explicit Language

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Interview Practice

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Ms. Presley InterviewPerson A: Interviewer Person B: Ms. Presley

10 minutes

Person A: plan your interview

Person B: become familiar with your role

20 minutes conduct the interview

5 minutes discuss together

This exercise is about

Stages of the interview

Interview skills

Gathering information

Interview practice in pairs

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Delilah InterviewPerson A: Interviewer Person B: Delilah

10 minutes

Person A: plan your interview

Person B: become familiar with your role

20 minutes conduct the interview

5 minutes discuss together

This exercise is about practicing

Stages of the interview

Interview skills

Gathering information

Interview practice in pairs

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Discussion: Interview Practice

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Review of Day One

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6 core principles (SGB)

Principles of investigations

Stages of investigations

Review

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1. Receive allegations

2. Decide whether to investigate

3. Plan the investigation4. Gather and study background material and

documentary evidence

5. Revisit investigation plan

6. Interview witnesses

7. Write investigation report

8. Conclude the investigation

Stages of investigations

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Investigator skills

Interview skills

Interview stages

Practice interviewing

Review

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Interviewing the SOC

Investigation practice

Tomorrow

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Read and become familiar with the entire KIDAID CaseStudy

Be ready to start planning interviews with your group

Read about planning an investigation

Investigation Planning Tool

BSO Guidelines, chapter 3 and annex B (review)

IASC Protocol/Model Complaints document (review)

Read interviewing handouts

HOMEWORK TONIGHT

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Day Two

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Timing Minutes Topic

9:00 am 15 Opening; review yesterday; schedule for today

9:15 Session 4: continued

Interviewing the SOC

10:30 30 min KIDAID CASE STUDY: Prepare for Interview 1Examination of Investigation Planning Tool

11:00 30 min. INTERVIEW 1

11:30 30min. Debrief with Actor; Feedback on Round 1 Interview

12:00 15min. Tea break

12:15 30 min. Plenary Feedback

12:45pm LUNCH

1:45 30min Prepare interview 2

1:45pm 30 min INTERVIEW 2

2:15 pm 30 min Debrief with Actor; Feedback on Round 2 Interview

2:45 30min Plenary feedback3:15 pm 30min Prepare for SOC Interview

3:45 pm 30 min INTERVIEW 3: the SOC

4:15 pm 30 min Debrief with Actor: Feedback on SOC Interview

4:45 pm 15min TEA BREAK

5 pm TABLE GROUPS: FINDINGS

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PURPOSE: To establish whether there has beena breach of the code of conduct

Remember: You are investigating an allegation,

not the person.

The SOC should be the last interview, after all

other information gathered.

Interviewing the SOC

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Preparation

Research the SOG

Complete a timeline Inform

Ensure that relevant investigators andmanagers are aware of the interview plan

Ensure that support staff are briefed aboutsensitive issues

Select appropriate interview team

Interviewing the SOC (contd)

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Timelines with DetailsInclude:

Date of birth of SOC

Dates of important life events Events and summary underneath the timeline

Age of subject at time of event

Consider All allegations/complaints

New incidents that come to light during the investigation

List start and end periods of alleged abuse

Interviewing the SOC:

preparation

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Chronology

Useful where there is more than one victim, witness

and/or subject of complaint Can be themed; e.g., according to a specific set ofcircumstances

Can list all complaints and do not have to besubject-specific

Mapping

Can be useful for planning and preparation

Interviewing the SOC:

preparation (contd)

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Interview plan

Develop strategies around what is known

Avoid judgmental words or approaches

Ensure body language is comfortable and

reflects what is being said

Adopt an appropriate questioning style

Interviewing the SOC:

preparation (contd)

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Investigators MUST:

Clarify the purpose of the interview

Advise on disciplinary procedures

Explain confidentiality

Check expectations of subject

Advise on process (breaks, recording, nextsteps)

Interviewing the SOC

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Managing unexpected material andinformation

Be aware of the need to manage difficulties Do not be drawn into discussions of right/wrong

Think about how you will manage

uncomfortable questions or remarks

Interviewing the SOC (contd)

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After the interview

At the point of closure, maintain rapport

Explain how contact will be maintained with theSOC and how and by whom they will be

informed of outcomes

Debrief with interview/investigation team Consider any potential effects if a breach of

confidentiality occurs

Interviewing the SOC (contd)

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Timing Minutes Topic

10:00 KIDAID CASE STUDY: Prepare for Interview 1

Examination of Investigation Planning Tool

10:30 30 min. INTERVIEW 1

11:00 TEA BREAK

11:15 30 min. Debrief with Actor; Feedback on Round 1

Interview

11:45 Prepare for INTERVIEW 2

12:00 pm LUNCH

1:00 pm 30 min INTERVIEW 2

1:30 pm 30 min Debrief with Actor; Feedback on Round 2

Interview

2:00 pm Prepare for SOC Interview

2:15 pm 30 min INTERVIEW 3: the SOC

2:45 pm 30 min Debrief with Actor: Feedback on SOC Interview

3:15 pm TEA BREAK

3:30 pm TABLE GROUPS: FINDINGS

Table 2

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Alleged

violation

Law/Rule Specific

elements to

be provenSex with a

child

SGB Victim is

under 18

Staff code of

conduct

Sex occurred

Interview Planning:

Identifying Elements to Prove/Disprove