---External Confidential---

Investing in People

Building a Learning Organization

---External Confidential---

People

Process

Platfo

rm3P Strategy

3 Pillar Approach

The Canvas

---External Confidential---

HR Audit by KELSA

Organic Renewal Plan

‘Check point’ Rollout

Hi-Performance Culture

Our Path

---External Confidential---

Process-Driven Delivery

Work Force Development

People-Led Business Planning &

Performance Management

• CCS Model• Adopting Best

Practices• Promoting Ownership

• LDI• Competency

Framework• Banding Framework• Sharing Best

Practices• Shared Business

Vision• Vision led programs• Business Plan tied

with goals

Implementation Landscape

---External Confidential---

We Deliver

We Connect

Knowledge Sharing

---External Confidential---

Associate

Senior Associate

Specialist Supervisor

Senior Specialist Manager

Consultant Leader

Technical /

Professional

Managerial

Meaningful Career Paths

---External Confidential---

Competency FrameworkCore•Customer Orientation•Result Orientation•Teamwork and Collaboration•Process Orientation•Flexibility & Openness to Change

Leadership•Business Orientation•People Development

---External Confidential---

Core Competencies

Customer Orientation

Ability to anticipate customer needs

Deliver services to meet immediate needs while ensuring long-term benefit

Understand the business environment in which clients operate and provide solutions that are aligned

Result Orientation

Set challenging goals

Focused on the achieving end results with a strong sense of urgency

Sustained energy and determination in the face of obstacles

Team work &

Collaboration

Cooperate with different stakeholders across cultures and organizational boundaries to achieve shared goals

Treat others with dignity and respect

Maintain a friendly demeanor and value the contributions of others

---External Confidential---

Core Competencies

Process Orientatio

n

Manage tasks so they lead to accomplishments

Look for ways to improve quality, efficiency, effectiveness and generate value

Discover incremental improvements in work processes and results

Flexibility &

Openness to Change

Accept change and adapt to ambiguity

Adjust behavior in light of new information, changing situations, people or environments

Do not be disconcerted or stopped by the unexpected

---External Confidential---

Leadership Competencies

Business Orientation

Discover new ways of improving business performance while understanding root causes

Think strategically, identify opportunities, and take measured risks

Persist in efforts to leverage opportunities, taking along team members in the endeavors

Identify opportunities for process and financial improvement using financial data

People Developme

nt

Provide a supportive environment for enhanced performance and professional growth of others

Lead, mentor, encourage, inspire, and support individuals to realize their full potential

Delegate fully so that individuals are empowered and given the right opportunities, support and resources to grow and to take on more responsibility

---External Confidential---

2012 Secova, Inc. All rights Reserved

Competence Levels & Mapping

Customer Orientation for example:

Beginner

•Responds to client requests

•Does not always anticipate needs

Proficient

•Anticipates and adapts to client needs

•Proposes new, creative, and sound alternatives

Advanced

•Fosters a client-focused culture

•Balances between customer needs and organizational constraints

Expert

•Ensures services are strategically aligned with current and future needs

•Becomes an advisor for the client and is part of their decision making process

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Set Goals

Review Performance against Goals

Review Competency Expectations

Summarize Overall Performance

Discuss Aspirations & Development

Employee Development Plan

Link to Business objectives:• Financial / Organizational goals• Client Expectation• Employee Goals

Training & Organizational Development Initiatives

Client Feedback

Performance Management

Succession Planning

---External Confidential---

The Painting

Employee Engagement

Employee Connect programs Employee

Development programs

Rewards & Recognition

Knowledge sharing

sessions

Employee Delight

Customer Delight

Relentless drive towards process

efficiency

---External Confidential---