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Invisible Fence® Brand

Warranty Return Process:

The process described in this document is to be used when returning any Invisible Fence® Brand product that meets the requirements of the Warranty program. Failure to follow this process will result in the product being returned to the sender. If you have any questions regarding this process, please contact the Warranty Returns Department via email at: warranty@invisiblefence.com Section: 1.0 Eligibility 1.1 Submission Categories 1.2 Category 1 - Receivers 1.3 Category 1 - Transmitters 1.4 Category 1 - Limited Term Warranty 1,5 Category 1 - Sample Receiver Envelope 1.6 Category 1 - Sample Transmitter Envelope 1.7 Category 2 - No Documentation Required Returns

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Section: 2.0 No Fault Receivers 2.1 Dog Chew Receivers 2.2 Concrete Rub Receivers 2.3 Lid Removed Receiver 2.4 Damaged & Abused Receiver 2.5 Broken Correction post, Broken Insert 2.6 Not Covered under Warranty—Samples

Invisible Fence® Brand

Warranty Return Process:

1.0 Eligibility: Any Invisible Fence® Brand product that fails due to a defect in materials or workmanship will be accepted under this program for the warranty period designated. All defective product must be entered into the Warranty Portal on Blue; an RMA will be issued for this product. No credit will be issued for product that is returned without being first entered into the Portal.

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1.1 Return submission categories: Warranty products will be submitted in one of two different categories. The first category will require documentation such as a return envelope for Lifetime Warranty product and a return envelope and Proof of Purchase for Limited Warranty product. Note - Returns that require Proof of Purchase must have copies of the original order and the service slip with the date of replacement inserted into the return envelope. The second category will be products that do not require documentation. These loose items may all be packaged into the same container. All products, documented and undocumented, will be inspected to make sure they meet the warranty program guidelines for return. Periodically, the return categories will be adjusted to meet the requirements of the Warranty Returns Department.

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Categories as of 2-10-2020: 1.2 Category 1– Receivers, Documentation Required RIG00-13546 MicroLite® Plus Receiver - Only units with enclosed battery compartment RIG00-11933 MicroLite® Receiver - Only units with enclosed battery compartment

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1.2 Category 1– Receivers, Documentation Required RIG00-14368 MaxDog™ Plus Receiver All Versions RIG00-12636 MaxDog™ Receiver All Versions 1.3 Category 1—Transmitters, Documentation Required RIG00-11350 Boundary Plus® Single Loop Transmitter - Rev: 010 and higher

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1.3 Category 1– Transmitters, Documentation Required RIG00-11351 Boundary Plus® T-Board—Rev: 010 and higher RIG00-11334 Boundary Plus® Transmitter - All versions RIG00-11333 Boundary Plus® t-board - All versions

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1.4 Category 1– Limited Term Warranty, Documentation Required All Limited Term (1&2 Year) Warranty Product. Each item submitted will need its’ own Return Envelope and Proof of Purchase. Insert Proof of Purchase into Envelope along with returned product. Attach Envelope to outside of larger items (Doorman™ & Outdoor Shields®) RIG00-15237 MicroLite® Plus 1Yr RIG00-11933 MicroLite® 1Yr RIG00-12807 Classic Computer Collar® RIG00-14107 Shields® Computer Collar® RAC00-15373 Indoor Shields® Plus RAC00-13547 Micro Shields® RAC00-12078 Outdoor Shields® RAC00-12635 Outdoor Shields® Plus RAC17-14682 Shields® Gate RAC00-13211 Doorman™ RIG00-13727 GPS Base Reference Unit RIG00-15977 GPS Base Reference Unit RIG00-14773 GPS 2.0 Mobile Collar

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1.5 Category 1 - Sample Receiver Envelope Fill in all required information

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1.6 Category 1 - Transmitter Envelope Fill in required information - Use this format for Shields

® and Doorman

™

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1.7 Category 2– No Documentation Required Product submitted in category 2 will consist of any Lifetime Warranty items not listed in category 1. All submitted items must meet the eligibility requirements of the returns program in order for credit to be issued. All submitted items must be entered in the Warranty Portal on Blue. An RMA will be issued for the items entered. Credit will not be issued for any item sent to the Warranty Returns Department that was not entered in the Warranty Portal. Category 1 & 2 product may all be packed into one box or carton for shipment. 2.0 No Fault Receivers Invisible Fence® Brand receivers that are not functioning properly due to manufacture defects will be covered. If an Invisible Fence® Brand receiver is inconsistent, intermittent, sporadic, erratic, etc., then you must write “NO FAULT” on the return envelope and a detailed explanation of the situation that you encountered and what you did to troubleshot the receiver must be included in the envelope. Any Invisible Fence® Brand receiver that does not have an explanation written on the envelope will be returned to the sender for a better description of the reason for the return.

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2.1 Special Warranty Coverage - Dog Chewed Receivers Non-operating Invisible Fence® Brand receivers with dog chews (please see section on definition of dog chew) will be covered under warranty. Once a receiver has been accepted under the warranty program for dog chew damage the replacement receiver must be installed in a chew cover for repeat dog chew warranty claims. Definition of Dog Chew: • A dog chew is defined as damage to an Invisible Fence® Brand receiver caused by the teeth of a

dog that renders the receiver inoperable. • Dog chews are only covered on Invisible Fence® Brand receivers within the warranty period for

that receiver. • The severity of damage ranges from a single tooth indentation on the receiver to one remaining

piece of receiver casing at least 1” by 1” in size. Evidence of teeth marks must be the reason for the missing pieces.

• A dog chew that has punctured through the case that doesn’t operate or operates will be cover under warranty (operating receivers with a punctured housing is at high risk of failure). Punctured by anything other than dog teeth will not be covered as a dog chew

Not Acceptable for Warranty Coverage as a dog chew: • Scratches, abrasions, and/or scuff marks on the receiver not caused by a dog’s teeth • Remnants of the receiver casing smaller than 1” by 1” in size • Damage caused by anything other than dog teeth will not be covered as a dog chew • Receivers that do not meet the criteria established for dog chew warranty coverage will be

returned to the sender.

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2.1 Special Warranty Coverage - Dog Chewed Receivers Both examples are acceptable for Warranty Coverage as a Dog Chew

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2.2 Special Warranty Coverage - Concrete Rub Receivers Receivers damaged from a dog rubbing on concrete that are severely damaged will be covered under warranty. However, as soon as dog chew covers become available, a damaged dog chew cover will be required to be included for concrete rubs for warranty claims after the first occurrence. The receiver above is not acceptable for a concrete rub. The abrasions are light and the receiver still operates. The receiver above is acceptable for a concrete rub. With the heavy abrasions, the receiver may not work or may work at a high risk of failure due to the deformed, punctured lid.

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2.3 Special Warranty Coverage - Lid Removed from Receiver Invisible Fence® Brand receivers with lids removed will be covered under warranty. However, receiv-ers will not be covered under warranty if evidence of accident or abuse is present. This includes but is not limited to tool marks, points of impact, chopped in mower, crushed or flattened from vehicle, etc.

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2.4 Damaged, misused,& abused product (DO NOT RETURN) Invisible Fence® Brand product with damage due to misuse and abuse are not covered under the warranty program and will be returned to the sender. The following would not be covered under the warranty program: Receivers - Spun or broken post, stripped insert, vehicular damage, lost or stolen receiver, Receiver sprayed by skunk, Damage caused to a receiver case other than by dog chew or concrete rub. Transmitters - Lightning damaged boards not protected by an LP, Broken wire terminal, Dog chew, missing components, accidents, repairs or service by someone not authorized, corrosion or flood damage. Shields® - corrosion, cracked cases See examples of issues not covered by warranty program below.

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2.5 Broken correction post and broken receiver insert

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2.6 Not covered under Warranty: Receivers -

Vehicular damage Broken Post

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2.6 Not covered under Warranty: Transmitters - Corrosion Abuse

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Packaging returns Category 1, Category 2, and Upgrades can all be packaged into the same box for return. Category 1 in individual envelopes Category 2 boxed or bagged together; separated from Category 1 Upgrades bagged individually; include equipment and copy of Upgrade/Trade-in form from Oracle

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Date Rev Name Description of Change Effective date

10/28/08 000 Kevin Tolliver New document Draft release N/A

11/26/08 001 Kevin Tolliver Added serial number location on the receiver returns envelope (page 2), Releasing document to Invisible Fence® Brand network.

12/15/08

7/29/09 002 Kevin Tolliver Added receiver to page 5 that are acceptable and are not acceptable for warranty be-cause the lid is removed. Releasing document (Rev 2) to Invisible Fence® Brand net-work.

8/1/09

8/13/2015 003 Kevin Tolliver Added section 1.8 for broken correction post and inserts 8/13/2015

8/19/2015 004 Kevin Tolliver Release to Independent dealers 8/19/2015

8/21/2015 005 Kevin Tolliver Added MicroLite® Plus to section 1.8 (see last line in section 1.8) 8/21/2015