HTW

InWEntCAPACITY BUILDING PROGRAM

Quality Management

HTW

Structure of the programme

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTWSaarbrücken

BMZ/Berlin

TÜVRheinland

HTW

The BMZ(Federal Ministry forEconomic Cooperation and Development)

headed by the Minister, Ms. Heidemarie Wieczorek-Zeul

HTW

Development cooperation is seen as a global structural and peace policy. It aims to help:

• to revolve crisies and conflicts in a peaceful manner• to ensure that scarce resources are more equitably shared• that our environment is preserved for comming generations• that poverty is reduced in this world

HTW

Structure of the programme

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTWSaarbrücken

BMZ BerlinBMZ Berlin

TÜVRheinland

HTW

InWEnt....

(Internationale Weiterbildung und Entwicklung gGmbH, Germany)

... is an organisation for human resources development and further training and dialoguewith worldwide operations

HTW

InWent strenghtens the proactive capacities of specialists and executives in political, organisational and in-company changeprocesses. The capacity building services make a substancialcontribution to sustainable development within the framework of international cooperation like:

• Good governance and reform processes• Peace and security• Social Development• Environment and natural resources• Sustainable Business Development• Foreign Trade and International relations• Regional development and urbanization• Development Education

HTW

InWEnt Saarbrücken

InWEnt Team Saarbrücken

HTW

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTWSaarbrücken

TÜVRheinland

StructureStructure of of thethe programmeprogramme

BMZ BerlinBMZ Berlin

HTW

The TÜV Rheinland Group is a leadingprovider of technical services worldwide.

HTW

Founded in 1872 and headquartered in Cologne the TÜV Rheinland Group employs more than 11.000 people in over 300 locations in 60 countries. The group´s mission is to achieve sustained development of safety and quality.

Typical services are:

• Industrial Services ( pressure equipment, elevators …)• Mobility (vehicle inspection,…)• Products ( electrical and electronic services, medical devices,...)• Life care ( occupational safety and health, medical center services,…)• Education and Consulting ( professional education, Business Consulting,…)

• Systems ( Certification of management systems, IT and Communicationsystem security,…)

HTW

Structure of the programme

InWEnt HQ Bonn

InWEnt RC Saarbrücken

HTWSaarbrücken

TÜVRheinland

BMZ BerlinBMZ Berlin

HTW

HTW....(university of applied sciences)

..is the national university of applied sciences of the Saarland. Itprovides practice-oriented education with an emphasis on technologieand economy. It also focuses on technology transfer with companies in its region (Germany, France, Luxemburg/Belgium/Netherlands) and worldwide.

Some 4000 students are presently enrolled here.

In this program, HTW is responsible for the academic leveland the contents

HTW

HTW....

EDV gestützte Produktionsorganisation 1995/1996/1997 Chile

Umweltverträgliches Produktionsmanagement 11 participants Chile

Umweltverträgliches Produktionsmanagement 14 participants worldwide

Umweltorientiertes effizientes Produktionsmanagement 10 participants South Africa

environmental management 14 participants SADC

Quality management 2001/02 13 participants South Africa

Environmental management 2002 21 participants latin America

Quality management 2002/03 (group 1) 14 participants SADC

Quality management 2003/04 (group 2) 15 participants SADC

Quality management 2004/05 (group 3) 17 participants SADC

Quality management 2005/06 (group 4) 15 participants SADC

Quality management 2006/07 (group 5) 18 participants SADC

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GROUP 1 (2002/03)BOGATSU, Florence SesupoDONDASHE, PamelaJACOBS, CarmenKAUSELE, NomvulaKHAN, AanisahMATANDELA, LungiswaMATLALA, Abel MadimetsaMOJELA, Joseph Mzi PimpiMPOLOKENG, Judith KeobakileNAIDOO, VanessaSITHOLE, Jethro MandlenkosiTOM, Mbulelo JuliusTSHOKE, Lesego

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Group 22003/04

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GROUP 2 (2003/04)BANDA, MukwenyaCHISENGA, ProgressFOBA, Clayton MaxwellKIWEKETE, Hope MugaggaMAZIMBA, StephenMCUNU, TandekaMHOLONGO, MusawenkosiMPOFU, Unami TeressaMURUGAN, SheenaMUSONDA, MwashyaNYAMBUYA, George GarikaryiSHILENGE, Dineo PreciousSIKOMA, HarrySPAYILE, Nomfusi Leticia

HTW

GROUP 3 (2004/05)

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GROUP 3 (2004/05)BWALYA, Paul ChikopoCHEDDY, Pravesh ImrithlallHARA, ChristopherHENGARI, ZelnaKACHIMBA, MbanzaKESHA, LuthandoKGAMPE, Tsholoane PortiaLEBEKO, ThaboLECHABA, Junior MqeleloLUKA, Wiseman MfundisoMACHIRICA, Issak CaetanoMAGORO, GilbertMASWERA, ThembileMOKHELE, Fumane FeliciaMUSONDA, ClydeSPELMAN, SisekoTSEHLOANE, Catherine Dikenkeng

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GROUP 4(2005/06)

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APHANE, Molebatsi AndrewCHEMANE, Gertrudes ClaudiaERASMUS, Neville AlbertKACHILELE, RabsonKATANGA, RobbieeLUHANGA, Stacy PayekhaMALOKA, Charity PulengMKANDAWIRE, YotamMUNTHALI, ThandiweNTHARA, BrightPAMU, DominicSIMATAA, SiluenkaSOLANI, Malibogwe LuzukoSTUURMAN, Nolundi ClaudiaSUNKUTU, Edmund Mwamba

GROUP 4 (2005/06)

HTW

City center

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Group 5(2006/07)

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BANDA, Christopher KawingaBANDA, RobertBANDA, Uzi JohnBOHWASI, ThomasCHANGWE, JarvisCHIKONKA, Berry MoondeCHIPEPO, ClaraMANGABA, EliasMILAMBO, KamanaMWANGA, ConstanceMWANGO, GilbertNYOKA, JonathanPHIRI, BazilSAKALA, McLeanSIATWINDA, SiapanikaSIWALE, Chusa JonesSIWALE, CollinsZWENI, Nompepho Lulama

Group 5(2006/07)

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Some impressions from the 2006/2007 group

Company visit at„NEMAK“

Aluminium foundry

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Some impressions from the 2006/2007 group

Company visit at„URSAPHARM“

Pharmaceuticalindustry

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Company visit at„Wagner Pizza“

Deep frozenpizza and more..(about 750.000pizzas a day)

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Company visit at„Wagner Pizza“

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Some impressions from the 2006/2007 group

Company visit at„BROSE“

producing„door systems“ just in timefor FORDMotorCompany

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Some impressions from the 2006/2007 group

Company visit at„Schummer“

Import of„Fruits andvegetables“

HTW

QualityAssurance

at „Schummer“

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This years program is different …..

• 6 months instead of 12 months• Course language is english• Only QM-specialists• No internships• Personal certification• Participants as „pilars“ of an InWEnt QM SADC network ….….integrating QM institutions in the network

HTW

This years program time schedule ….(as planned at present)

Nov. 07 Entry/preparatory course (Saarbrücken)dec. 07/jan. 08 Crash course „German“ (Saarbrücken)febr. 08/mar. 08 QM at HTW (Saarbrücken)mar.08/apr. 08 QM personel certification at TÜV (cologne)apr. 08 Internat. management course (cologne/berlin)

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Typical contents of „QM at HTW“ are:

• ISO 9000; TS 16949; ISO 14000; HACCP• Quality techniques (FMEA, QFD, SPC, Six Sigma...)• Process management• Documentation and auditing• Implementation-examples of management systems• Software training• EFQM assessor course (with certificate)• Examination as „Quality Management Representative“ (TÜV)

HTW

Typical contents of „QM at TÜV“ are: (to be selected …)

• Quality Management (Q-principles, Q-policy,…)• Management of ressources• Quality in logistics, sales and after sales services• Quality in the Design process, purchasing, sub-contracting,…• Quality in production and service processes• Messuring and Controlling of processes and customer satisfaction• Data collection and statistical process control• Testing and measuring• Auditing, certificaton and accreditation• Planning and preparation of Q-audits• Auditing activities, reporting, follow up activities,….• Qualification requirements of Quality auditors• Body certification as „Quality Auditor“ (if requirements are met)

HTW

Requirements for Q-Auditing personel:

Require-ments

Q-Represen-tative (QR)

Internal Q-Auditor (IQA)

Quality Man-ager (QM)

QualityAuditor (QA)

Education Prof. educationor higher

Prof. educationor higher

Prof. educationat specialisedinstitution

Bachelor at university levelor higher

Workexperience

More than 2 years fulltime

More than 2 years fulltime

More than 4 years fulltime

More than 4 years fulltime

Q-relatedwork exper.

More than 1 year fulltime

More than 1 year fulltime

More than 2 years fulltime

More than 2 years fulltime

HTW

Requirements for Q-Auditing personel:

Require-ments

Q-Represen-tative (QR)

Internal Q-Auditor (IQA)

Quality Man-ager (QM)

QualityAuditor (QA)

Education in QM

QR-education(80 hours) passed exam

Successfull QR-education plus 20 hours IQA educationpassed exam

Successfull QR-education plus 60 hours QM educationpassed exam

Successfull QM-education plus 40 hours QA educationpassed exam

Auditingexperience

At least 1 Q-Audit of morethan 4 days

At least 4 Q-Audits of morethan 20 days