Date post: | 12-Apr-2017 |
Category: |
Technology |
Upload: | iotheatre |
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& THE FUTURE OF RETAIL
They want simplicity, speed and accuracy.
They expect a unified customers service across platforms.
Physical stores need to be made relevant for the connected consumer.
CUSTOMER’S EXPECTATIONS FOR RETAIL
Silos within the organisation (27%) Lack of integrated information system (27%)
Inflexible technology and application infrastructure (24%) Lack of consolidated 360 degree view of customer touch points (19%)
Source: The Economist Intelligence Unit survey, Sept 2014
BIGGEST KNOWN CHALLENGES TO IMPROVE CX IN STORE
What if there was a way to know, in real time, what is happening in a store, between people and products?
PLACE
PEOPLEPRODUCTS
DATA
What if store could react and adapt itself based on
those insights… in real time?
Introducing
SMART STORES
PLATFORM
IN A NUT SHELL
SENSORS CONTROLLERSPROVIDE LIVE CONTEXT ABOUT
ENVIRONMENT, BEHAVIORS, EMOTIONS, IDENTITIES AND TRANSACTIONS. ALL IN THE
PHYSICAL WORLD.
DELIVER CONTENT AND DRIVE THE CUSTOMER EXPERIENCE. IN
THE PHYSICAL WORLD.
In short, your store becomes (re)programmable and context-aware.
Deliver advanced and real time store, product and customer analytics.
Seamlessly connect online and offline customer profiles.
SMART STORES
A modular approach to transform any store into an immersive connected environment.
CONNECTED STORE FRONT
EVENT CALENDAR AND CONTEXTUAL PROMOTION BANNERS
ECOMMERCE STORE OUTSIDE BUSINESS HOURS
PROGRAMMABLE VISUAL BRANDING INTERFACE
SMART STORES
DISCOVERY TABLE
TRIGGER CONTENT BY PLACING A PRODUCT ON THE TABLE
PROFILE CUSTOMERS FOR EACH PRODUCT INTERACTION
BRING LIVE PRODUCT REVIEWS OR USER GENERATED CONTENT FEEDS IN CONTEXT
SMART STORES
INTERACTIVE PRODUCT WALL
PROFILE CUSTOMERS WITH PRODUCT INTERACTION
HIGHLIGHT SELECTION OF PRODUCTS BASED ON CUSTOMER’S INTEREST AND PROFILE
TRIGGER CONTENT BY PLACING SELECTED PRODUCTS ON THE PEDESTAL
SMART STORES
MOBILE COMPANION
WAY FINDING TO GUIDE CUSTOMERS IN STORE
BRINGS SOCIAL NETWORK INTERACTIONS IN STORE
PERSONALIZED INTERFACE FOR EACH CUSTOMER IN-STORE, NO APP REQUIRED
EMPOWERS STAFF FOR MUCH IMPROVED CUSTOMER SERVICE
SMART STORES
ADVANCED STORE ANALYTICS
GET FOOT TRAFFIC OUTSIDE/INSIDE YOUR STORE
SEE MOST COMMON PATHS TAKEN, FILTERED BY CUSTOMER PROFILES, OR ANY OTHER DATA AVAILABLE IN YOUR STORE
SMART STORESSMART STORES
INCREASE
FOOT TRAFFIC
CUSTOMER TIME IN STORE
AVERAGE TRANSACTION
RECURRING CUSTOMER VISITS
SMART STORES
CUSTOMIZE INTERACTIONS, UPLOAD CONTENT AND DEPLOY A PROTOTYPE OF YOUR PROJECT IN LESS THAN 15 MINUTES.
RUN THROUGH YOUR PROJECT WITH AN IOTHEATRE EXPERT, GENERATE A HARDWARE BLUEPRINT AND A BUDGET.
SIGN UP, UPLOAD YOUR FLOOR PLAN AND PLACE MODULES ON IT.
DEPLOYING IOTHEATRE IS FUN, AND SUPER SIMPLE.
ABC
FULL DEPLOYMENT IN STORE CAN BE DELIVERED WITHIN 3 WEEKS. AND YOU’RE READY TO GO.D
SMART STORES