Iowa HIMSS – April 2018

Angie Shriver, Informatics Analyst

Gary Davis, Director IT

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What is HealtheLife?

A comprehensive web-based service that is comprised of engagement tools beyond a patient portal. With HealtheLife, individuals and families can stay informed, educated, and take a more active role in their health.

Means for patients to connect with their care providers, such as secure messaging and appointment scheduling.

Helps organizations achieve Regulatory requirements.

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Our Journey One Patient, One Record

Standardization Across the Health System

Automated Communication and Notifications Across the Health System

Patient Portal and Advanced eHealth Initiatives

Ability to Support the Medical Home Model

Advanced and Integrated Quality Tools

Improve the Health of Our Community

Improve Health System Efficiency

Improved Satisfaction

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Sign Up Process Onsite to sign

forms Forms available at

all health system locations

Get an email

Accept

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Create your account

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Marketing Twitter

Facebook

Newspaper

Flyers / Handouts

Great News (hospital news flyer)

Community Education Events

Clinic visits

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Proxy Process for Adults1. Proof of Power of Attorney

2. Face to Face Authorization with Proper Id

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Proxy Process for Dependent Children

1. Parent

2. Legal Guardian

Automatically removed at age 18

Emancipated Minor Must have legal document

Married

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Proxy for 11/12 to 17 year olds1. Legal Guardian

Automatically removed at age 18

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Results Availability

1. All results go after 36hrs of being resulted

1. Except Pathology Reports

2. Clinical Notes go Immediately upon signature

1. Except B.H., Progress Notes, “Closed Note”

Labs, Radiology, Notes, Patient Education, Inpat/Amb Summary’s

We have an Open Notes policy

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Portal Functionality

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Enhancements

Clipboard

Locations

Self Enrollment

Direct Cancel

Just have request

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Clipboard

• Clipboard allows HealtheLife users with upcoming appointments to enter and review information prior to their appointment, including concerns and details specific to their visit and health information, such as medications, allergies, health issues, procedures or surgeries, family history and general health questions.

• Design to be taken before, after, or during a visit.

• Static forms are completely customizable via a Power form creation.

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Locations

Allows the patient to select the location in DirectBookScheduling or View of Upcoming Appointments to view it on a map - will open in Google Maps on a desktop/Smartphone with directions.

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Self - Enrollment

Allows an existing patient to create a portal account without being sent an invite. Organization can decide what identifier to use (MRN/CMRN/SSN/Email Address)

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Smartphone App: HealtheLife

The Patient Portal is also available for Android and iPhones through the free

HealtheLife app

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Google Analytics

New Accounts

Sessions

Users

New

Return

Device Type

Page views

Avg. Pages/session

Avg. Session Duration

Browser Type

Most Common Pages Visited

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0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Chrome Safari InternetExplorer

Safari (in-app) Edge Firefox Samsung AndroidWebview

Amazon Silk Opera

Users Browser Type

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0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

Burlington Keokuk Davenport Chicago Greenville Fort Madison Madison Mediapolis Milwaukee Omaha

Sessions Percentage by City

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0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

65+ 55-64 45-54 35-44 25-34 18-24

Age of User for Time Period

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0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Apple iPhone Apple iPad Samsung Galaxy Phone Samsung Galaxy Note 5 Windows RT Tablet

Mobile Device Sessions by Device Type

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Great People

Great Care

Great River

Our Mission:

Great River Health System is dedicated to improving the region’s health by

providing high-quality care, world-class customer service and uncompromising

value for our patients and their families.