IP Expo 2009 - Building a Service-Driven Data Center: Making an internal cloud a reality

The Service-Driven Data Center

Jo De BaerProduct Manager

Systems and Resource Management

[email protected]

© Novell, Inc. All rights reserved.2

Agenda

•Data Center Challenges

•Creating an Internal Cloud

•Business Service Management

•Conclusion

Data Center Challenges


Cost Factors In Today's Enterprises

Slow service delivery• Bringing a new service to life involves multiple teams

• Poor coordination can mean service delivery times of 90+ days

Lack of transparency• Poor visibility into the operations of business services makes it

hard to guarantee service levels and correctly interpret anomalies

Inflexibility• Vendor lock-in prevents you from leveraging best of breed tools

Too little automation• Expensive and error prone manual workflows can lead to

business service disruptions


The Players

Applications

KellyBusiness Service Manager

NetworkStorage

JimInfrastructure Manager

Servers Business

RonBusiness Service Owner


Deploying a New Application(Traditional)

Initial Request

Sure, Not a problem!

I need a new server. –It’s got

to be good


Provisioning a New Server(Traditional)

Receive the Server

Place the Order

Negotiate the Bill

60 to 90 days or

more!

Provision the ServerThanks!Thanks

!


•Extremely fast–0-90 minutes!

•Cost information lost–Poor financial visibility

–Sacrifices economic incentives

Virtual Provisioning

Thanks!Thanks

!

BUT

Creating an Internal Cloud


Standardize Infrastructure Delivery

•Return cost visibility to the system by delivering standardized infrastructure components

• Infrastructure specification + Service-level agreement–Account for the cost of providing the requested level of service

–Clearly differentiate between service levels and server capabilities by exposing cost

–Provide an array of different options via catalog

•Standard components and standard SLA’s made available to the business with visible cost structure

–Simplify planning on both sides of the transaction


Speed up, simplify and make the process todeploy a new business service more efficient?

Create Efficiency

Jim Infrastructure Manager

Automation Self-service

Kelly Business Service Manager


• Support for existing and future infrastructure

• Dealing with heterogeneous environments

• Expanding to infrastructure not under control

Cloud Service Cloud Service

Heterogeneous Infrastructure Support


DSL

Request System

CMDB

Product Overview

Internal

Compute Cloud

Storage Compute Network

Business

Service

Business

ServiceBusiness Service

Business

Service

Business


Service-Driven Data Center Management Portal

Infrastructure Automation

External

Compute Cloud

Business

Service

Business



WorkloadRepository

Business Service

descriptor

BusinessService

WorkloadDefinition

WorkloadDefinitionWorkload

Configuration

WorkloadInstance

WorkloadInstanceWorkloadInstance

WorkloadTemplate

WorkloadTemplateWorkloadTemplate

lives in is part of is part of

picks and customizes

workload template

generatesCreates workload templates

I want a web shop with a serviceguarantee for 100 concurrent users

I'm sick and tired of installing and configuring web shops

Christmas is coming up, we're going to have lots of customers

Self-Service Provisioning Process

sends an email

WorkloadCatalog

publishes

configure clone

Kelly Business Service Manager

Ron Business Service Owner

Jim Infrastructure Manager

Product walkthroughKelly - Business Service Manager





Product walkthroughJim – Infrastructure Manager




Advantages For Infrastructure Managers

• Reduce rework by creating service templates for common workload types

• Control resource usage by specifying user and workload policies

• Track resource utilization to control expense

• Automatically choose the most efficient data center fabric for each workload in order to achieve service level targets


Advantages For Business Service Managers

• Simplified creation of business services

• Automatically translate application-specific requirements to workload configurations

• Align and adjust service level targets with real demand

• Reserve resource for business services by calendar or in response to changing demands


AdvantagesFor Business Service Owners

• Get access to needed business services quicker

• Reduce the cost of providing new business services by streamlining processes

• Increase IT efficiency, transparency

• Recognize IT “value”

Business Service Management



• Maps technology to applications and to the business

• Creates a trusted source for IT and the business

• Turns data into powerful intelligence

• Delivers role-based visualization for a diverse community

• Empowers both IT and business management with real-time, role-based dashboards showing health of mission-critical services

Business Service Management dynamically links business services to underlying applications, workloads and IT infrastructure components to minimize risk, manage impact and communicate value.


Novell Business Service Management

ADM

SLM

CMDB360

Asset Data

Help Desk

Business Metrics

Configuration Data

IT Management

Data

Discovery Data

• Integrates & correlates existing IT data into one centralized dashboard

• Automatically models IT, application, & business services

• Intuitive, role-based “service view” speeds problem isolation

• Built-in impact & root-cause analysis shortens resolution time by 50%, or more

Centralize IT management data into a service-based dashboard


SLA Compliance IT Management

Order Processing Availability ManagementCall Center Monitoring

Telecom Services

Fully Customizable – can be tailored to individual needs

Role Based Dashboards

Conclusion





Lower the barrier to entry for new services• Reduces deliver time• Fail fast• Simplify provisioning

Maximizes server resources• Reduce wasted computing infrastructure• Balance workload demand with resource supply• Smart growth of infrastructure

Improves Flexibility• The free movement of resources promotes

effective utilization• Provides for more continual improvement processes

Benefits :



Provides clear separation of duties• Enable infrastructure managers to focus on providing capacity

• Allow service architects to focus on the application

Builds structure around core capabilities• Create repeatable processes, capture best practices• Expose catalog of standardized, reusable infrastructure components

Shortens innovation lifecycle• Dramatically reduce effort required to deploy new services• Accelerate time to market, mitigate risk

Benefits :


• Novell Business Service Manager™• Novell myMO™ Executive Dashboard• Novell myCMDB™• Novell Business Service Level Manager™• Novell Business Experience Manager™ • PlateSpin® Migrate• PlateSpin Recon• PlateSpin Protect• PlateSpin Forge ®

• PlateSpin Orchestrate• PlateSpin “Atlantic” (Available 2010H1)

• SUSE ® Linux Enterprise Server• SUSE Linux Enterprise for System z• SUSE Linux Enterprise for SAP• SUSE Linux Enterprise Real Time Extension• SUSE Studio & JeOS

ProductsSolutions

Virtualization and Workload Management

Enterprise Linux Servers


SDDC Products

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IP Expo 2009 - Building a Service-Driven Data Center: Making an internal cloud a reality

Technology