IP Office 500 Enabling growing businesses to harness the power of unified communications Capabilities Flexible. Expandable. Scalable – with support for up to 12 expansion modules, IP Office 500 provides a combination of up to 384 analog, digital, and IP telephones that can be added quickly and easily. And with the ability to add up to 8 T1/PRI/E1 connections (192 T1/PRI channels or 240 E1 channels), there’s plenty of capacity to keep up with business growth. Analog and SIP trunks are also supported, so you can connect your IP Office 500 to virtually any interface you desire. Proven reliability, dependable security – IP Office 500 contains no moving parts such as hard drives or fans, which can fail or cause the unit to overheat. With IP Office 500, you have the backing of Avaya — a global leader in business communications systems with a legacy of reliability for over 100 years. Built-in resiliency – For businesses with more than one location, IP Office 500 can deliver continuous operation while maintaining full-feature transparency across sites without the need for redundant hardware. In the event of a power outage or switch failure, users can automatically failover to another location’s switch, providing resiliency and securing business continuity. Additionally, Preferred Edition PC Servers can be deployed anywhere in the network, ensuring continuous operation and voice message back-up. Integrated conferencing – IP Office includes up to 128 conference channels (maximum 64 parties per conference) to allow quick set up of conference calls on the fly. Or, schedule them in advance and let IP Office notify participants automatically. Seamlessly incorporate business applications – With Avaya and Avaya partners, you can incorporate a wide range of applications to enhance and tailor your IP Office system to the specific needs of your business. Whether your business needs proactive appointment reminders, call accounting, or customized phone applications, Avaya has a network of partners with solutions that are fully tested to be “Avaya Compliant” Proactive monitoring – The IP Office System Status Application (SSA) provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC. To Learn more about Avaya IP Office, please contact your Avaya Account manager or Authorized partner. Or visit us at avaya.com. avaya.com | 1 Overview Avaya IP Office 500 is a highly modular uni- fied communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, confer- encing, customer management, and uni- fied communications. In a single, compact solution, Avaya IP Office provides an unprecedented set of leading-edge commu- nications capabilities to help your employ- ees work smarter and serve your customers more effectively.
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IP Office 500Enabling growing businesses to harness the power of unified communications
CapabilitiesFlexible. Expandable. Scalable – with support for up to 12 expansion modules, IP Office 500 provides a combination of up to 384 analog, digital, and IP telephones that can be added quickly and easily. And with the ability to add up to 8 T1/PRI/E1 connections (192 T1/PRI channels or 240 E1 channels), there’s plenty of capacity to keep up with business growth. Analog and SIP trunks are also supported, so you can connect your IP Office 500 to virtually any interface you desire.
Proven reliability, dependable security – IP Office 500 contains no moving parts such as hard drives or fans, which can fail or cause the unit to overheat. With IP Office 500, you have the backing of Avaya — a global leader in business communications systems with a legacy of reliability for over 100 years.
Built-in resiliency – For businesses with more than one location, IP Office 500 can deliver continuous operation while maintaining full-feature transparency across sites without the need for redundant hardware. In the event of a power outage or switch failure, users can automatically failover to another location’s switch, providing resiliency and securing business continuity.
Additionally, Preferred Edition PC Servers can be deployed anywhere in the network, ensuring continuous operation and voice message back-up.
Integrated conferencing – IP Office includes up to 128 conference channels (maximum 64 parties per conference) to allow quick set up of conference calls on the fly. Or, schedule them in advance and let IP Office notify participants automatically.
Seamlessly incorporate business applications – With Avaya and Avaya partners, you can incorporate a wide range of applications to enhance and tailor your IP Office system to the specific needs of your business. Whether your business needs proactive appointment reminders, call accounting, or customized phone applications, Avaya has a network of partners with solutions that are fully tested to be “Avaya Compliant”
Proactive monitoring – The IP Office System Status Application (SSA) provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC.
To Learn more about Avaya IP Office, please contact your Avaya Account manager or Authorized partner. Or visit us at avaya.com.
avaya.com | 1
OverviewAvaya IP Office 500 is a highly modular uni-fied communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, confer-encing, customer management, and uni-fied communications. In a single, compact solution, Avaya IP Office provides an unprecedented set of leading-edge commu-nications capabilities to help your employ-ees work smarter and serve your customers more effectively.
All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
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Model IP Office 500
Format Hardware
Unit Dimensions IP Office 500: 17.5 W x 2.9 H x 14.4” D (445 x 73 x 365mm); Minimum clearance front and back: 3” (75mm)
Expansion Modules: 17.5 W x 2.8 H x 9.7” D (445 x 71 x 245mm); Minimum clearance front and back: 3” (75mm)
Weight 7.0lbs/3.2kg
Operating Temperature
32° to 104°F (0° to +40°C). 95% relative humidity, non-condensing
Power Supply 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum
Security • E911
• PIN-restricted terminals
• CLI call-back for Remote Access
• Integral Firewall
• Network Address Translation (NAT)
• PAP/CHAP authentication protocols
• Time profiles
• VPN support
• System Management Audit Trail
Networking • QSIG Networking over T1, E1 and IP
• Uniform Dial Plan
• Preferred Edition Networked Messaging
• Proactive remote monitoring via SNMP
• VPN support - IPSec or L2TP
• SIP trunking to low-cost Internet Telephony Service Providers (ITSP)
• Multi-site option (up to 1000 users across 32 sites) features such as Busy Lamp Field, Paging, Desk-to-desk calling, Calling/connected name and number, Hold and Transfer, Centralized Voicemail, Internal Directory, Absent Text Message, Anti-Tromboning, Remote Hot-Desking and Distributed Hunt Groups.
Data Functionality
• Bandwidth on demand
• DHCP server
• Integral data router – RIP-2
• Internet Access
• LAN-to-LAN routing
• Multi-Link PPP
• Remote Access Server (RAS)
BenefitsIP Office can:
• Reduce or eliminate monthly expenses – IP Office will help you lower the cost of communica-tions, with capabilities such as conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive bene-fits of a converged commu-nications system.
• Centralize administration – For businesses with more than one location, IP Office enables remote manage-ment and administration from a central location. No need to have an adminis-trator at every site.
• Operate more efficiently – IP Office has a range of mes-saging, auto-attendant and interactive voice response (IVR) capabilities to provide complete support for your customers. Integrate mes-saging and advanced call routing into your customer service operations, freeing up staff to focus on more critical tasks.
The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that look great, sound better, enhance productivity, and turn communications into a competitive advantage. With similar industrial design, the 1400 Series Digital Deskphones, 1600 Series IP Deskphones and the 9600 Series IP Deskphones may be deployed in mixed environments or on their own, delivering:
• Digital telephones for the value-oriented customer
• Straightforward, familiar access to the most common telephony features
• Cost effective, competitive price point
• Quality and reliability you expect from Avaya
For businesses seeking an easy, cost-effective solution for digital networks, Avaya presents the 1400 Series Digital Deskphones. With features and capabilities of the Avaya digital/DCP network, these phones offer an attractive upgrade from older systems or an addition to your existing Avaya phone solution portfolio.
The 1400 Series Digital Deskphones combine traditional telephone features such as dual LED indicators and fixed feature buttons (e.g., conference, transfer, hold) with contemporary innovations such as softkeys, navigation wheel and a context-sensitive user interface.
Also standard on the 1400 Series Digital Deskphones: speakerphones, white backlit displays and multi-line capabilities. These stylish phones are a smart addition to any retail store, branch or corporate office.
A Familiar,
Functional InterfaceThe 1400 Series Digital Deskphones combine the best of past and present. Fixed keys – familiar to any phone user – provide easy access to the most common features. Meanwhile, flexible softkeys provide contextual guidance and prompts for ease of use and efficiency.
Clear Sound, Clean LooksThe 1400 Series Digital Deskphones offer clear, clean audio that will more than satisfy the most discerning users. All models come with an integrated speakerphone.
The phone’s streamlined industrial design reflects its function as a true business-class communications device.
Built-in Investment
Protection The 1400 Series Digital Deskphones have been engineered to adapt to your company’s growing needs. The headset interface allows you to attach headsets on your 1408 Digital Deskphone and 1416 Digital Deskphone, while the 32-button expansion module for the 1416 Digital Deskphone can be custom-programmed to fulfill a wide range of specific user needs.
Top Value for Your
Communications DollarYou expect top quality and reliability from Avaya and the 1400 Series Digital Deskphones deliver by giving you a solidly built phone that can stretch your investment
1400 Series Digital DeskphonesThe 1400 Series Digital Deskphones is a new, value-priced family of deskphones designed
to meet communication needs with the quality and reliability you expect from Avaya.
OVERVIEW
avaya.com
1416 Digital Deskphone
1408 Digital Deskphone 1403 Digital Deskphone (For IP Office only)
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and lower total cost of ownership. It’s a cost-effective solution that delivers significant competitive advantages at its price point.
For Walkup users: the 1403 Digital Deskphone (IP Office only). The Avaya 1403 Digital Deskphone is designed for the Walkup user and the Everyday user. It’s ideal for locations such as common areas in offices, stockrooms, lobbies, or drop-in desks. Visitors – including customers – are examples of Walkup users who need a phone with a simple, familiar interface. It’s also perfect for the Everyday phone users for whom a phone is not the one critical piece of their communication needs.
1403 Digital Deskphone highlights:
• Supports 3 administrable feature buttons
• Each button includes dual LEDs (red, green) providing explicit status for the user
• Includes fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute
• Includes high-quality speakerphone
• Two-line by 16-character display, white backlit for easier viewing in all lighting conditions
For Everyday users: the 1408 Digital Deskphone. Everyday users typically rely on several forms of communication including voice and email – and while they require a quality telephone, their telephone use is relatively light or straight-forward in nature. Cubicle workers and sales staff within a retail store are examples of Everyday users for whom the 1408 Digital Deskphone delivers a productivity-enhancing telephone.
1408 Digital Deskphone highlights:
• Supports eight administrable feature buttons
• Each button includes dual LEDs (red, green) providing explicit status for the user
• Includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold, mute
• Includes high-quality speakerphone
• Supports a broad portfolio of wired and wireless headsets through its integrated headset jack
• Large capacity contacts and call log applications that can enhance productivity and personalization
• Context sensitive user interface along with three softkeys and a four-way navigation cluster – ideal for scrolling through the local contacts list or call logs
• The three-line by 24-character display is white backlit for easier viewing in all lighting conditions
For Navigators: the 1416 Digital Deskphone. The Avaya 1416 Digital Deskphone is designed for the Navigator type user. Receptionists, assis-tants, and managers are examples of Navigator users – people who answer incom ing calls, transfer customers to different departments or extensions, and monitor sev eral line appearances throughout a typical day. For the Navigator user, the 1416 Digital Deskphone pro vides the most one-touch line/feature/speed-
dial buttons without the need to scroll through on-screen lists.
1416 Digital Deskphone highlights:
• The 1416 Digital Deskphone supports 16 administrable feature buttons on the phone itself – and a 32-button expansion module provides access to a total of 48 feature keys or speed dial buttons
• Each of the buttons features a dual LED (red, green) providing explicit status for the user
• For a familiar look and feel, the 1416 Digital Deskphone includes several fixed feature keys for common telephone tasks including conference, transfer, drop, hold and mute
• In addition, the 1416 Digital Deskphone includes a high-quality speakerphone, and supports a broad portfolio of wired and wireless headsets through its integrated headset jack
• Context sensitive user interface along with three softkeys and a four-way navigation cluster – ideal for scrolling through the local contacts list or call logs
• The viewing angle of the display on the 1416 Digital Deskphone is adjustable and measures four lines by 24 characters
• Additional caller related information is dis played with active appearances for easier call handling
• The display is white backlit for easier viewing in all lighting conditions
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Connectivity
1403 1408 1416 Button Module
Avaya Aura™ Communication Manager✘ ✓ ✓ ✓
Avaya Aura Communication Manager 5.2.1 or later
IP Office✓ ✓ ✓ ✓
IP Office Release 6.0 or later
Integral Enterprise✘ ✓ ✓ ✓
E07, IEE2 or later
Features
Key Features 1403 1408 1416
Color Black Black Black
Handset with 9-foot cord Yes Yes Yes
Stand Wedge Dual position flip Dual position flip
Wall-mountable Yes Yes Yes
Adjustable tilt Display No No Yes
Graphical Display size: rows x pixels 128 x 25 pixels 181 x 40 pixels 181 x 56 pixels
# rows x characters (approximate) ~ 2 x 18 ~ 3 x 26 ~ 4 x 26
# Chinese characters (12x12 pixels per character) 2 x 10 3 x 14 4 x 14
Avaya is a global provider of business collaboration and communications
solutions, providing unified communications, contact centers, data solutions
and related services to companies of all sizes around the world. For more
information please visit www.avaya.com.
avaya.com
Key Features 1403 1408 1416
Avaya Aura™ Communication Manager
Alias on Communication Manager 5.2.1 and above - 2410 2420
Native support on Communication Manager 6.0 - Yes Yes
Full access to Communication Manager call appearances and features - Yes Yes
Line appearance/feature key buttons - 8 16
Contacts and Call Log application - Yes Yes
Avaya IP Office
Native support on IP Office R6.0 Yes Yes Yes
Full access to IP Office call appearances and features Yes Yes Yes
Line appearance/feature key buttons 3 8 16
Centralized Contacts and Call Log application No Yes Yes
IP Office feature menu with status indication No Yes Yes
Support of IP Office Hot Desking Yes Yes Yes
Avaya Integral Enterprise
Support with E07, IEE2 and above - Yes Yes
Partner/feature/short dial key buttons - 8 16
Learn MoreWith more than 100 years as a leader in communications, Avaya can help your company maximize productivity with the communications solutions specific to the needs of your workforce.
To learn more about the 1400 Series Digital Deskphones, contact your Avaya Account Manager, Avaya Authorized partner or visit avaya.com for white papers, case studies and other information showcasing Avaya solutions in action.
