Ip Office R5 Ip10

Sergio SpinolaIP10 TECNOLOGIA

TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 2

• What’s New

• How It Works

• What It Means

• Where You Can Learn More

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Avaya Small & Medium Enterprise (SME) Three Pillars Define Portfolio and Go-to-Market Execution

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Easy for SMEs to buy

Easy for channels to learn and to sell

Solutions that help SMEs grow

Deliver to channels: Products that sell and services that save time

Applications that are intuitive to use

Ability to quickly install, deploy and service to delight the customer


What's New With IP Office R5

To LearnTo SellTo BuyTo Use

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Let’s Show You

How

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IP OFFICEADVANCED EDITION

NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF

PREFERRED EDITION AS A PRE-REQUISITE.

IP OFFICEADVANCED EDITION

NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF

PREFERRED EDITION AS A PRE-REQUISITE.

IP OFFICEPREFERRED EDITION

IP OFFICEPREFERRED EDITIONIP OFFICE

ESSENTIAL EDITION

IP OFFICEESSENTIAL EDITION

USER PRODUCTIVITY

GROUP COLLABORATION

PLATFORM AND PHONES

PhonesCommunications Server Multi-site Option

Hardware & Software

Services

Accessories & Adjuncts

Application Partners

RECEPTIONIST MOBILE WORKER

TELE-WORKER

POWERUSER

AGENT SUPERVISOR

Financing

EXAMPLE: Your Conversation Today:50 User Single Site Professional Services Firm

System + Phones/lines

1

Prof. license 1

VM Pro 1

Total System

PM Pro 33

PC SoftPhone* 8

Mobility 10

TTS** 3

VPN 5

UMS 20

Total User

Total System*Requires PM Pro license

** Need to plan per port

5 executives and 10 mobile sales people (5 of them travel internationally)15 managers and 5 who work from home

You have some people work out of the office, you need a mobility license

You should buy Email reading for your mobile staff – You may need

3 or 4 ports

You’ll need to upgrade to ‘Professional

’

Ahh…If you want to use SoftPhone you need to buy PMPRO license

We can support home worker. You need to a VPN license,

and best to buy PM Pro too..

You can have Voicemail to Email – just

buy UMS

We have VoiceMail Pro or Embedded

You need Phone

Manager Pro for some of your staff

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Avaya IP Office

Release 5 Enhancements

And More … SIP extension support T38 Fax over SIP

Trunking Dial by Name on

Essential Edition (formerly Embedded Voicemail)

Exchange Server 2007 integration with Preferred Edition (VoiceMail Pro)

New DECT R4 Core features for German

market

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Simplified IP Office Platform

IP Office 500IP Office 500

Up to 384 extensions & 192/240 Lines/Trunks2 x 64-party Conferencing ports

BEFORE AFTER

Professional Edition required to scale up or add advanced applications

• Professional Edition is eliminated

Scale: Up to 272 extensions(Need IP Office 412 to get to 360 extensions)

• Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384

One Built-in 64 Party Conference Bridge

• Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges

VoiceMail Pro capacity of 30 ports • Preferred Edition capacity of 40 ports

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IP Office Multi-site Option:Enhanced Small Community Network (SCN)

Increased SCN capacity from 16 to 32 sites (total 500 users)

IP

AdvancedAdvancedNetworkingNetworking

now includednow includedas standardas standard

AdvancedAdvancedNetworkingNetworking

now includednow includedas standardas standard

Meshed Meshed SCNSCN

Meshed Meshed SCNSCN

Voice Networking (Q.Sig and SCN)

Presence (SCN)

Advanced Voice Features (SCN)

Resource Optimization (SCN)

Business Continuity (SCN)

NewNew

Resilient SCN

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Resilient SCN - Same or Remote Locations

Sys BSys A

Huntgroup 1 Huntgroup 2

Resilient SCN Provides; Transparency for most used features Resilient user & huntgroups Back up system for VoiceMail Pro Resilient network topologies No idle hardware required

Systems A & B share information Users & Huntgroups IP Extension (Including DHCP) Personal contacts/Call Log (1600) Licenses associated to users Simple activation (just 3 check boxes)

PSTN

A B

PSTN

VoiceMail Pro

Resilient SCN

NewNew

NewNew

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one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

Simpler to install and maintain Simple to use Enhances employee productivity

NewNew

Thin Client Alternative to Phone Manager

First Release Provides Real-time Call Control

Works with Internet Explorer, Mozilla Firefox, Citrix

Part of Power User & Tele-worker Solutions

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IP Office Preferred EditionMS Exchange 2007 Server Integration

VoiceMail Pro can now use Microsoft Exchange 2007 as Message Store

Provides better integration with Mobility server e.g. BlackBerry Enterprise Server

Requires UMS license provided as part of Power User package

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Improved Customer Service

IP Office Advanced EditionIP Office Advanced EditionCustomer Call Reporter (CCR) ApplicationCustomer Call Reporter (CCR) Application

Target Segment: Small Business Focus <30 agents

Track & measure customer service and agent productivity levels with real-time & historic reporting

Can support up to 150 agents, 30 supervisors and one administrator

Browser/Thin Client Architecture

Single Server Consolidation (with Preferred Edition/VM Pro)

Requires Preferred Edition as pre-requisite

Simple/Intuitive Reporting

NewNew

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SIP Enhancements

SIP Endpoints Support

Many 3rd-parties tested:– Polycom, Grandstream,

Nokia SIP client, etc– SIP Analogue Telephone

Adapter (ATA)– See Knowledge Base for

full list on R5 GA– Requires 3rd Party IP

Phone License

Call Features supported– Basic call to other SIP

Phone or Legacy Phone– Call / Message Waiting– Do Not Disturb– Many more …

T.38 Fax transport over SIP trunks– Reliable fax transit over

IP network

NewNew

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New DECT R4NewNew

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Avaya IP Office

Future: Next Release And Beyond …

And More … Microsoft OCS

Integration

Enhancements to one-X portal for IP Office

All apps to be browser-based

Web 2.0 Integration (social networking)

Device integration (e.g. iPhone)

Note: The items on the right are not yet part of the formal roadmap beyond next release.

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Simple to SellMeans Higher Avg. Sale

Simple to LearnMeans Quick to Recruit & Train

Simple to BuyMeans Greater Win Rate

What It All Means …

Simple to UseMeans Everyone Saves Time

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Avaya IP Office

IP Office 500 Communications Server

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Up to 384 users Just add as you grow

Network up to 32 sites Proprietary OS; No moving parts

Go pure IP or the right mix you desire Get IP value only where you need it Save energy where you don’t need IP

Hybrid TechnologyHybrid Technology

Complete set of menu-driven tools, including audit trails Administer moves, adds or changes – locally or remotely Real-time remote diagnostics made easy Get IP Office alarms via SNMP and E-mail

Auto call distribution to customized routes Auto validation and error-checking Integrated, customizable firewall & router Open; Easy to integrate with other applications

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Avaya IP Office

Wide Range Of Desk Phones

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5402

5410

5420

Digital P

hones

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1603

1608

1616

5610& VPN

5621& VPN

IP P

honesAdd software license and these phones become VPN links to the main system.


Avaya IP Office

5600 IP Desk Phones

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Avaya IP Office

5400 Digital Desk Phones

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Avaya IP Office Group Collaboration

Algumas Funções SuportadasProfile:

Businesses that need capabilities across their organization (Essential, Preferred & Advanced)

Function:

Call Park, Caller ID, Toggle Calls, Hold on Call Waiting, Hold Music, Park, Automatic Callback, DID/DDI,Transfer, Blind Transfer Distinctive Ring, Personalized Ring, Visual Voice, Tons, Call ID Call Tagging, Hunt Group, Paging, Dial Plan, Intrude, Inclusion, Private Call, Hot Desking, Remote Hot Desking, Pickup Call Recording, Telecommuter Mode, Twinning, TAPI, CTI, Account Codes, Call Barring, Alternate Route Selection (ARS) Maximum Call Length, PIN Restricted Calling, Forward on Busy Forward on No Answer, Forward Unconditional, Forward Hunt Group, Follow Me, Incoming Call Routing

Value: Provides a complete and scalable set of communications

needs in today’s business world

2323


Essential Edition

Profile: Businesses that need only basic collaboration capabilities across

their organization

Function:

Adds voice messaging and basic auto attendant: Voicemail box for all employees on the system; ability to send

voicemail to email Automated attendants can be programmed for basic routing of

incoming calls Dial By Name - Using your internal directory, callers can easily

search the person they wish to connect with via touch tone.

Value: Provides the basic set of communications needs in today’s

business world

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Preferred Edition

Profile: Businesses that seek greater speed of response and ease for all

staff interactions

Function:

Everything in the Essential Edition plus: Secure “Meet Me” Conferencing – Users can host their own conference

calls with personal pin codes – up to 64 parties in total. Automated call routing – Multiple and multi-level as well as conditional

routing to ensure that the right person gets the call. Call recording to a voicemail box – Automatic and on demand ability to

record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.

Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement.

Value:

Prioritize how you treat your best customers and even greet them with personal messages.

Collaborate easily with your staff or and reduce or eliminate external conference costs.

Ensure fast response to messages

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Advanced Edition

Profile: Businesses that require high levels of effective and efficient

customer service, as well as the ability to monitor and analyze what those levels are

Function:

Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity – through an

easy to use single screen browser interface. Record customer calls – to a dedicated storage facility enabling you to

seamlessly search and replay any conversation Ability to access information, check status of orders, and more using

integrated voice response services. Enable customers to request information and/or complete surveys.

Retrieval of responses is as simple as listening to a voicemail message.

Value:

Increase your knowledge about customers, their experience and improve service

Provide customers 24/7 access to information and services – with customized automated self help

Allocate your most valuable resource – your employees – to your most valued asset – your customers.

–Requires Preferred Edition @ –Includes 1 Supervisor license

2626

Avaya IP Office

Connects Multiple Sites In Small Communities

Profile: For enterprises with more than one site that want to ensure

all sites feel “connected”

Function:

Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.

Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones.

Control reception of all calls across all sites from one location.

Value:

Extend communications to remote locations - enables separate locations to operate as a single site, transparently.

Increase customer satisfaction while enhancing collaboration among employees

Improve mobility and productivity Save on calling costs – enables you to eliminate site-to-site calls

and effectively access the site with the best calling plan for all. per system/site (includes up to 4 channels)

–Each additional 4 channels is

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Avaya IP Office for Small of Large Enterprise

Integrate Management Across Franchise Sites

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Profile: For large enterprises with IP Office systems in multiple

franchise locations

Function:

Centrally controlled, flexible configuration scheme based on management templates

User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store)

Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voicemail.

Value:

Provides a complete network management solution for enterprises with distributed IP Office deployments.

Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.

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Avaya IP Office User Productivity

Mobile Worker Solution

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MOBILE WORKER

Volume discounts: 10% off* @ 5 seats20% off* @20 seats

29


TeleWorker Solution

30

TELE-WORKER


30


Power User Solution

31

POWERUSER


31


Receptionist Solution

32

RECEPTIONIST

32


Customer Service Agent Solution

33

AGENT

33


Customer Service Supervisor Solution

34

SUPERVISOR

34


Today

35

IP Office R4.2 Material Code

Embedded Voicemail 700343460

Standard Edition Not applicable


Professional Edition 202959

VoiceMail Pro 171991


Customer Call Reporter 217655

3rd Party IVR 182298

VB Scripting IVR 182300

ContactStore 187166

Campaign Manager Not applicable

Text-to-Speech 182303

AVAYA IP OFFICE

ADVANCED EDITIONADVANCED EDITION

•Requires Preferred Edition •Includes 1 Supervisor license

AVAYA IP OFFICE

ADVANCED EDITIONADVANCED EDITION

•Requires Preferred Edition •Includes 1 Supervisor license

AVAYA IP OFFICE

PREFERRED EDITIONPREFERRED EDITIONAVAYA IP OFFICE

PREFERRED EDITIONPREFERRED EDITION

AVAYA IP OFFICE

ESSENTIAL EDITIONESSENTIAL EDITIONAVAYA IP OFFICE

ESSENTIAL EDITIONESSENTIAL EDITION

August 09

Group Collaboration

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Today

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Standard networking base (4 channels)

202960$500.00

Standard networking add (4 channels)

205650 $500

Advanced Networking (per site) $750

202966 $750

AVAYA IP OFFICE

MULTI-SITE OPTIONMULTI-SITE OPTIONAVAYA IP OFFICE

MULTI-SITE OPTIONMULTI-SITE OPTION

August 09

Multi-site Networking

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TodayIP Office R4.2 Material Code

Mobility1, 5, 10, 20, 50

195569, 195570, 195571, 195572, 195573

Text-To-Speech 182303


VPN Phone License1, 5, 10, 20, 50

213980, 21381, 21382, 21383, 21384

Phone Manager Pro1, 5, 10, 20, 50

177468, 177469, 177470, 177471, 177472

IP Office R4.2 Material CodeMobility (1,5,10,20,50) 195569, 195570, 195571,

195572, 195573Phone Manager Pro(1,5,10,20,50)

177468, 177469, 177470, 177471, 177472

Phone Manager PC Softphone (1,5,10,20,50)

717992, 174463, 174464, 174465, 174466

Unified Messaging Service (1,5,10,20,50)

217880, 217881, 217882, 217883, 217884

Text-To-Speech 182303VPN Phone License1, 5, 10, 20, 50

213980, 21381, 21382, 21383, 21384

AVAYA IP OFFICE

MOBILE WORKERMOBILE WORKERAVAYA IP OFFICE

MOBILE WORKERMOBILE WORKER

User Productivity

AVAYA IP OFFICE

TELE-WORKERTELE-WORKER

New: one-X Portal for IP Office

AVAYA IP OFFICE

TELE-WORKERTELE-WORKER


AVAYA IP OFFICE

POWER USERPOWER USER


AVAYA IP OFFICE

POWER USERPOWER USER


MOBILE WORKER

TELE-WORKER

POWERUSER

August 09

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Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.

Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.


Today

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SoftConsole Starter 171987

SoftConsole Add 174456


Customer Call Reporter Agent1, 5, 10, 20, 50

217650, 217651, 217652, 217653, 217654


Customer Call Reporter Supervisor1, 10, 20

217655, 217656, 217657

AVAYA IP OFFICE

RECEPTIONISTRECEPTIONISTAVAYA IP OFFICE

RECEPTIONISTRECEPTIONIST

User Productivity

RECEPTIONIST

AVAYA IP OFFICE

CUSTOMER SERVICE CUSTOMER SERVICE AGENTAGENT

AVAYA IP OFFICE

CUSTOMER SERVICE CUSTOMER SERVICE AGENTAGENT

AGENT

SUPERVISOR

AVAYA IP OFFICE

CUSTOMER SERVICE CUSTOMER SERVICE SUPERVISORSUPERVISOR1 seat included with Advanced Edition

AVAYA IP OFFICE

CUSTOMER SERVICE CUSTOMER SERVICE SUPERVISORSUPERVISOR1 seat included with Advanced Edition

August 09

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Material Code Reduction - TimelineNovember 2009 REMOVE following licenses•PhoneManager Pro 5,10,20 & 50 user •PC Softphone 5,10,20,50•VPN 5,10,20,50 •UC for SB 20, 25, 30, 50 (ALL) •Mobile twinning 1,5,10,20,50 (ALL)*•Customer Call Reporter Agents 10 & 50•UMS 10 and 50 user•IPO SoftConsole RFA1 (add 1 user)•IP Endpoint 100 user•IVR•VB Scripting•IMS End of Sale

Aug 2009 Nov 2009

Individual Codes Continue to be orderable ‘a-la-carte’ -

•PhoneManager Pro 1 user

•PC Softphone 1 user

•VPN 1 user

•UMS 1, 5, 20 user

Aug 3rd ADD User •Power User 1,5,20•Tele-worker 1,5,20•Mobile Worker* 1,5,20•Receptionist

Aug 3rd ADD System

•Essential Edition

•Preferred Edition

•Advanced Edition

*SAP Code renamed from mobile twinning to mobile worker

Aug 3rd Other Changes•Professional Edition not required for Release 5•VoiceMail Lite not supported on release 5•Embedded messaging kit renamed to Essential Edition•VoiceMail Pro renamed to Preferred Edition•Voice Networking from 3 to 1 license (Adv features incl.) •New try and buy licenses for user Solutions

NEW

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For more detail on please go towww.brainshark.com/avaya//ipofficer5pricingFor more detail on please go towww.brainshark.com/avaya//ipofficer5pricing

Avaya IP Office

Other Product Add-ons / Options

Expansion Cards

(Add users, trunks, lines,

VoIP capability)

• Base cards that allow connection of up to 2 or 8 analog phones

• Expansion module that allows connection of up to 16 and 30 analog phones

• Base card that allows connection of up to 8 digital phones

• Expansion module that allows connection of up to 16 and 30 digital phones

• Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing

• Daughter card that allows connection of up to 4 analog loop-start trunks

• Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels

NPL

• Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing

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Avaya IP Office

Support Services Options

4141

Avaya IP Office

Wireless Device Options

Model: 3641

Talk time: 8 hours

Standby:160 hours

Ruggedized; 128 x 96 pixels

backlit

Model: 3645

Talk time: 8 hours

Standby:160 hours

Ruggedized; 128 x 96 pixels

Backlit;Push to talk

Model: 3720

Talk time: 16 hours

Standby:180 hours

Display, illuminated112x115 pixels, Black & White

Model: 3725

Talk time: 16 hours

Standby:180 hours

Display, illuminated128x160 pixels, 64K Color

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Avaya IP Office

FIM DA APRESENTAÇÃO

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Sergio SpinolaIP10 TECNOLOGIA

TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO

Date post:	08-Jun-2015
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