IP Telephony Management System · required components (for example, VoIP Gateways, billing systems,...

RADview-SC/IPVIP Telephony Management System

Version 2.84

USER

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The Access Company

RADview-SC/IPV IP Telephony Management System

Version 2.84

User’s Manual

Notice

This manual contains information that is proprietary to RAD Data Communications Ltd. (“RAD”). No part of this publication may be reproduced in any form whatsoever without prior written approval by RAD.

Right, title and interest, all information, copyrights, patents, know-how, trade secrets and other intellectual property or other proprietary rights relating to this manual and to the RADview-SC/IPV are proprietary products of RAD protected under international copyright law and shall be and remain solely with RAD.

You shall not copy, reverse compile or reverse assemble all or any portion of the manual or the RADview-SC/IPV. You are prohibited from, and shall not, directly or indirectly, develop, market, distribute, license or sell any product that supports substantially similar functionality as the RADview-RADview-SC/IPV, based on or derived in any way from the RADview-RADview-SC/IPV. Your undertaking in this paragraph shall survive the termination of this Agreement.

This Agreement is effective upon your opening of the RADview-RADview-SC/IPV package or to downloading it and shall continue until terminated. RAD may terminate this Agreement upon the breach by you of any term hereof. Upon such termination by RAD, you agree to return to RAD the RADview-SC/IPV and all copies and portions thereof.

For further information contact RAD at the address below or contact your local distributor.

International Headquarters RAD Data Communications Ltd.

24 Raoul Wallenberg St. Tel Aviv 69719 Israel Tel: 972-3-6458181 Fax: 972-3-6498250 E-mail: [email protected]

North America Headquarters RAD Data Communications Inc.

900 Corporate Drive Mahwah, NJ 07430 USA Tel: (201) 529-1100, Toll free: 1-800-444-7234 Fax: (201) 529-5777 E-mail: [email protected]

© 1994–2007 RAD Data Communications Ltd. Publication No. 803-210-10/07

mailto:[email protected]


License Terms

RAD hereby grants a non-exclusive, nontransferable worldwide license to the licensee of this software product to use and install this RAD software product on one workstation only, in object code only for the sole and internal purpose of configuring, monitoring and managing RAD’s hardware products.

Title. All claims to the contrary contained herein notwithstanding, title in and to this RAD software product and documentation, including but not limited to, all copyright, patent, trade secret rights, and intellectual property rights shall remain in and with RAD. The licensee of this software product shall not copy, reverse compile or reverse assemble all or any portion of this software product.

Copies. This RAD software product and documentation shall not be copied, in whole or in part, except as explicitly permitted by RAD or for internal backup or archival purposes.

Warranty

RAD does not warrant that this software product is free from errors and/or will run properly on all computer hardware and/or operating systems. RAD does not warrant that this software product will meet requirements of its licensee or operate in the combinations which may be selected for use by a licensee or the end users or that the operation of this software product will be uninterrupted or error free.

THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

RAD’s cumulative liability to you or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating to this Agreement and the RADview-RADview-SC/IPV shall not exceed the sum paid to RAD for the purchase of the RADview-RADview-SC/IPV. In no event shall RAD be liable for any indirect, incidental, consequential, special or exemplary damages or lost profits, even if RAD has been advised of the possibility of such damages.

This Agreement shall be construed and governed in accordance with the laws of the State of Israel.

Foreword

RADview, RAD’s network management software is a portfolio of integrated software suites that allows management of heterogeneous networks from a single console. The PC and Unix-based solutions are Client-Server based systems that include “System” software application that’s integrated with several “Agent” applications that enable management of individual elements within the network.

RADview-RADview-SC/IPV is a PC-based Element Management System (EMS) providing configuration, fault and performance management over SNMP. The modular Element Management System (EMS) implements the first three layers of the industry standard TMN model:

• Network element layer

• Element management layer

• Network management layer

The RADview solutions conform to ITU-T Telecommunication Management Network (TMN) recommendations for SNMP management systems, known as the FCAPS model:

• Fault management – detects and correlates fault in network devices, isolates faults and initiates recovery actions.

• Configuration management – tracks configuration changes, configures, installs and distributes software and configuration files across the network.

• Accounting management – collects accounting data and generates network usage reports.

• Performance management – continuously monitors network performance (QoS, CoS) and resource allocation.

• Security management – controls and restricts access to network resources.

In addition to this system manual, RAD provides separate user manuals for each of the SNMP agents supported by the RADview-RADview-SC/IPV system.

The table below details the FCAPS management functions.

Fault Configuration Accounting Performance Security

Alarm handling Map status color propagation

Viewing bundle statistics

Adding a new user

Viewing history log

Configuring Auto-discovery

Viewing Ethernet statistics

Changing users

Masking traps Configuring Status Polling

Viewing port statistics

Removing users

Viewing self-test results

Configuring Poll Intervals

Displaying the security log

Running loopbacks

Configuring SNMP parameters

Configuring Server Maps

Configuring Services

Creating a Net Hierarchy

Creating an agent for the RAD device

Adding a connection

Configuring Mesh Service

Configuring Normal Service

Adding sites

Adding Managed Elements

RADview-SC/IPV Ver. 2.84 i

Contents

Chapter 1. Introduction 1.1 RAD VoIP System Overview.........................................................................................1-1 1.2 RADview-SC/IPV Overview...........................................................................................1-2 1.3 System Requirements ................................................................................................1-2 1.4 Task Management......................................................................................................1-2

RADview-SC/IPV Users.............................................................................................1-3 RADview-SC/IPV Providers .......................................................................................1-3 User Group Access Rights........................................................................................1-4 Management Tasks .................................................................................................1-5

Chapter 2. Using the Graphical User Interface 2.1 Launching RADview-SC/IPV .........................................................................................2-1 2.2 Logging in to RADview-SC/IPV.....................................................................................2-1

Provider Operator Login..........................................................................................2-1 Provider Home Page...........................................................................................2-4

Subscriber Login .....................................................................................................2-5 Subscriber Home Page........................................................................................2-7

2.3 Device Account Information .....................................................................................2-10 Device Names.......................................................................................................2-10 Device Status........................................................................................................2-10 Hardware and Software Version Relationship ........................................................2-11

2.4 Using the Graphical User Interface............................................................................2-11 Site Navigation .....................................................................................................2-12

Chapter 3. Configuration Management 3.1 Configuring Subscriber Accounts ................................................................................3-1

Finding a Subscriber Account ..................................................................................3-1 Viewing a Subscriber Account..................................................................................3-3 Editing a Subscriber Account ...................................................................................3-4 Removing a Subscriber Account...............................................................................3-6 Viewing a Text Report .............................................................................................3-8 Adding a New Subscriber Account ...........................................................................3-8

3.2 Configuring Device Accounts ....................................................................................3-10 Finding a Device Account ......................................................................................3-10 Viewing a Device Account .....................................................................................3-12 Editing a Device Account.......................................................................................3-13

Storing Changes to the Device Account ............................................................3-15 Additional Device Account Configuration ...............................................................3-15

Router and Servers...........................................................................................3-15 IP Filtering........................................................................................................3-19

VPN Settings.........................................................................................................3-22 System .................................................................................................................3-25

Service Ports ....................................................................................................3-26 Host Names .....................................................................................................3-27 Home Controls .................................................................................................3-27

Telephony.............................................................................................................3-28 ISDN Settings........................................................................................................3-31 PRI Settings ..........................................................................................................3-33

Table of Contents User's Manual

ii RADview-SC/IPV Ver. 2.84

Numbering............................................................................................................3-34 Telco Services .......................................................................................................3-35

Service Configuration Options ..........................................................................3-41 Email Settings.......................................................................................................3-43 Firmware ..............................................................................................................3-44

Changing the Software Version.........................................................................3-45 Examining Services................................................................................................3-46 Removing a Device Account ..................................................................................3-46 Viewing a Text Report ...........................................................................................3-47 Adding a New Device Account ...............................................................................3-47

Chapter 4. Configuring Typical Applications 4.1 Configuring RADview-SC/IPV .......................................................................................4-1

Chapter 5. Performance Management 5.1 Viewing RADview-SC/IPV Reports ................................................................................5-1

Viewing Remote Analysis Statistics (for Root Provider only).....................................5-1 Viewing CDR Information (for Root Provider only) ...................................................5-5 Viewing CDR Extraction Results (for Root Provider only) ..........................................5-7 Searching for Pending Devices ................................................................................5-9

5.2 Displaying Device Service Status (for Root Provider only)..........................................5-10 Using the Device Monitoring System to Determine Status......................................5-10

Chapter 6. Security Management 6.1 Accessing Administrative Tools ...................................................................................6-1

Provider Account Management (Common Tasks) .....................................................6-1 6.2 Managing Operator Accounts .....................................................................................6-2 6.3 Changing the Provider Password.................................................................................6-6 6.4 Managing Massive Upgrades.......................................................................................6-7

Performing Advanced Searches ...............................................................................6-9 Creating and Editing Tasks ....................................................................................6-10 Viewing System Information..................................................................................6-11

6.5 Metering Configuration ............................................................................................6-12 Default Pulse ........................................................................................................6-14

6.6 Configuring Telco Profiles.........................................................................................6-15 6.7 Generating the Master Password..............................................................................6-17 6.8 Changing Device Default Parameters ........................................................................6-18 6.9 CDR File Creation Process Configuration ...................................................................6-19 6.10 Viewing License Information.....................................................................................6-20 6.11 Managing the Device Monitoring System Map ...........................................................6-20 6.12 Outgoing Call Routing Management..........................................................................6-23

Managing Equipment ............................................................................................6-24 Defining Rules ......................................................................................................6-25 Using the Rules Debugger .....................................................................................6-27 Configuring Backup Settings..................................................................................6-28 Saving and Undoing Changes ................................................................................6-30

Chapter 7. Troubleshooting 7.1 Error Management System .........................................................................................7-1

Finding Erroneous Billing Transactions.....................................................................7-1 Finding Failed to Transmit CDR Files ........................................................................7-3

User's Manual Table of Contents

RADview-SC/IPV Ver. 2.84 iii

7.2 Forgotten Login Name or Password............................................................................7-4 7.3 Synchronizing Device Account Data ............................................................................7-4

Appendix A. Preconfiguring IPVgate for Management

Table of Contents User's Manual

iv RADview-SC/IPV Ver. 2.84

RADview-SC/IPV Ver. 2.84 RAD VoIP System Overview 1-1

Chapter 1

Introduction This chapter provides an overview for using the RADview-SC/IPV IP telephony management solution. It introduces the graphical user interface. It is assumed that you are familiar with network terminology and concepts and using the Internet. This guide provides detailed information for managing data in an ISP (Internet Service Provider) account.

1.1 RAD VoIP System Overview

RVS (RAD VoIP System) is a packet base switching system that provides a tightly integrated solution for Telco, network owners, and service providers. The system provides a comprehensive communication access solution of telephony and data.

RVS is an open platform which can be seamlessly integrated with additional required components (for example, VoIP Gateways, billing systems, SIP networks, and IP-Phones).

This state-of-the art system comprises Web-based central provisioning, a management and control system, and powerful intelligent end-units, which converge telephony access and data capabilities. The central provisioning is the key part of the system.

One of the key problems facing service providers is the ability to manage routers, switches, and many thousands of IAD (Integrated Access Device) units deployed in their networks. The configuration and management of these end-devices is currently done manually, one at a time, by operations personnel. This practice is not conducive to profitable operations because it is prone to human error, thus creating service outages. IP Service Control Platforms enable service providers to create profitable new revenue streams while capitalizing on their existing infrastructure.

The RVS system platform comprises embedded end-units (IADs) and powerful software technologies all firmly integrated into a “Telco in a box” solution and it includes:

• IPVsuite™-200: VoIP soft switch and provisioning

• IPVswitch™-200: SIP soft switch

• IPVgate™: All-in-one gateways, routers, ADSL access points:

IPVgate-20A: Analog VoIP CPE (Customer Premises Equipment)

IPVgate-20B: BRI VoIP CPE

IPVgate-20P: PRI VoIP CPE

• RADview-SC/IPV: Management software.

Chapter 1 Introduction User's Manual

1-2 Task Management RADview-SC/IPV Ver. 2.84

1.2 RADview-SC/IPV Overview

RADview-SC/IPV is a centralized service management platform that includes single or multiple clusters (mirror architecture providing high availability of service), which consist of a communications server and a database (Oracle™) server. Its user-friendly Web interface incorporates a suite of high-reliability software to provide remote management, real-time monitoring statistics, network analysis, secured registration, and other advanced services. It supports service activation and provisioning, analysis and error management, security, address-resolving, billing data collection (auditing) and processing, usage and Call Detail Record (CDR) information, and massive remote upgrading firmware to thousands of devices with a single keystroke. RADview-SC/IPV functionality is extendable through flexible APIs (Application Program Interfaces) for integration with leading back office billing, provisioning, and customer care systems.

This comprehensive provisioning system enables providers to view, manage, maintain, and configure various CPEs and applications installed in the network at the subscriber site, thus reducing integration and operational costs of the CPEs network.

1.3 System Requirements

The system requirements of the RADview-SC/IPV management application include:

• Internet connection

• Microsoft Internet Explorer version 5.5 (6.0 and above recommended)

• Java v1.4.2.4 virtual machine plugin

• Cookies enable for MSMC session support

• Screen resolution of 1024x768 pixels (1280x1024 recommended)

• URL for provider operator (provided by RVS Systems) to log in to RADview SC/IPV

• Provider password (required for operator (Root Provider) login only)

• Operator login name and password (“administrator” by default) and password (for operator) login).

1.4 Task Management

RADview provides a complete management solution for monitoring and controlling the SC/IPV equipment. RADview solutions conform to ITU-T Telecommunication Management Network (TMN) recommendations for SNMP management systems, known as the FCAPS model:

• Troubleshooting: Detects and correlates errors, and initiates recovery actions (as described in Chapter 7).

User's Manual Chapter 1 Introduction

RADview-SC/IPV Ver. 2.84 Task Management 1-3

• Configuration management: Tracks configuration changes and configures, installs, and distributes software and configuration files across the network for all network devices (as described in Chapters 3).

• Accounting management: Collects accounting data and generates network usage reports (as described in Chapter 5).

• Performance management: Continuously monitors network performance (QoS) resource allocation (as described in Chapter 5).

• Security management: Controls and restricts access to network resources (as described in Chapter 6).

RADview-SC/IPV Users

Management capabilities vary according to user type and rights. RADview-SC/IPV users include:

• Provider: Primary operator of RADview-SC/IPV. All operator, subscriber, and device accounts created are for a particular Provider. Each Provider account has the following:

Provider URL to log in to RADview-SC/IPV

Provider password

An operator called "Administrator".

This manual provides instructions for the Root Provider (main provider) . User rights and access vary per provider type. The Root Provider has rights to add new providers (Sub-Providers). Sub-Providers have limited access for performing operations.

• Operator: Controls how and why the data is changed in a Root Provider account. There is always at least one Administrator operator account in a particular Root Provider account. If you forget all passwords and login names, you must ensure that you know the password for the administrator, so you will be able to get the system working again. If you do not know the administrator information, or cannot locate it, please contact RVS technical support.

• Subscriber: Uses RVS devices and other IP telephony devices, pays for services, and has access to RADview-SC/IPV to configure a device and view its billing information. Each subscriber can have one or more devices registered on its name. Subscribers do not log in to the ISP account. Instead, they have their own account accessible through their own URL, which provides a way to change personal data, view device usage statistics, and so on.

RADview-SC/IPV Providers

RADview-SC/IPV supports two types of Provider accounts:

Root Provider: Owner of IPVsuite with access to all functionalities of RADview-SC/IPV and control of subscribers/devices of Sub-Providers.

Sub-Provider: Provider created by Root Provider with limited functionality and control only of its own subscribers/devices.

Note



Table 1-1. Root Provider Only Operations

Operation Root Provider Sub-Provider

Report/CDR Information X

Report/Search for Errored Transactions X

Error Management System/Billing

Transactions

X

Administrative Tools/ Licenses Information X

Administrative Tools/ Metering

Configuration

X

Administrative Tools/ Monitoring System

Map

X

Administrative Tools/

Outgoing Call Routing Manager

X

Administrative Tools/

Add New Provider

X

Device Monitoring System/

Monitoring by Provider

X

User Group Access Rights

Group membership enables the service provider to assign appropriate levels of system control and access rights to different operators and staff.

Every RADview-SC/IPV operator must be a member of one of the following groups:

• Administrator

• Power User

• Technical Support

• Viewer.

Each group, except for Administrators, has its own set of restrictions, as shown in the following table. Administrators have no restrictions (except for changing the Administrator account itself), and are therefore not included in the table.

Table 1-2. User Group Access Rights

Group Membership Task

Power User Technical Support

Viewer

Operate device monitoring system X X X

View device and subscriber information X X X

View device activity (billing records) X X X



Group Membership Task

Power User Technical Support

Viewer

Modify subscriber account information X X

Modify device account information X X

Add new subscribers X

Add new devices X

Cancel subscriber accounts X

Cancel devices accounts X

View error transactions X

Find device update process problems X

Access administrative tools

Use the error management system

Extract CDR for exchanging data among

other databases

Management Tasks

The following are the management tasks for the RADview-SC/IPV:

• System level operations

• Device level operations

• Subscriber level operations.

In addition to a brief description of the FCAPS model and chapters in the RADview manual, refer to Table 1-3 for mapping RADview-SC/IPV configuration tasks at the relevant levels to the FCAPS model.

Table 1-3. Mapping of FCAPS Functions to RADview-SC/IPV Menu Paths and Sections in this Manual

Device/System/Subscriber Level FCAPS Component

Function

Path in RADview-SC/IPV Section in this Manual

Troubleshooting Managing

Errors,

Finding

Erroneous

Billing

Transactions

And Failed to

Transmit CDR

File

Management page >

<Billing Transactions

Error Management System in Chapter 7,

Troubleshooting

Forgotten

Login Name

or Password

Forgotten Login Name or Password in Chapter 7, Troubleshooting




Function


Synchronizing

Device

Account Data

Device Configuration

page > <Update All>

Synchronizing Device Account Data in Chapter 7, Troubleshooting

Configuration

Manage

ment

Configuring

Subscriber

Accounts

(Finding)

Provider home page >

<Find Subscriber>

Configuring Subscriber Accounts in

Chapter 3, Configuration Management

Viewing,

Editing, and

Removing

Subscriber

Accounts,

Adding a Text

Report

Subscriber Search Results

Page > <View>, <Edit>,

<Remove>, <Adding a

Text Report>

Viewing a Subscriber Account,Editing a Subscriber Account, Removing a Subscriber Account, Adding a Text Report in Chapter 3, Configuration Management

Adding a New

Subscriber

Account


<Add New Subscriber>

Adding a New Subscriber Accounts in

Chapter 3, Configuration Management

Configuring

Device

Accounts

(Finding)


<Find Device>

Finding a Device Account in Chapter 3, Configuration Management

Viewing Device Search Results

page > <View>

Viewing a Device Account in Chapter 3, Configuration Management

Editing Device List page > <Edit> Editing a Device Account in Chapter 3, Configuration Management

Removing Device Search Results

page > <Remove> Removing a Device Account in Chapter 3, Configuration Management

Adding Device

Accounts

Device List page > <Add

New Device>

Adding a Device Account in Chapter 3, Configuration Management

Examining

Services

Device Configuration

page > <Examine

Services>

Examining Services in Chapter 3, Configuration Management

Accounting

Management

Collecting

Account Data

and Viewing

Network

Usage

Reports


<Reports>

Viewing RADview-SC/IPV Reports in Chapter 5, Performance Management

Performance

Management

Viewing

RADview-

SC/IPV

Reports


<Reports>

Viewing RADview-SC/IPV Reports in

Chapter 5, Performance Management




Function


Viewing

Remote

Analysis

Statistics

Reports page > <Remote

Analysis>

Viewing Remote Analysis Statistics (for Root Proivder only) in Chapter 5, Performance Management

Viewing CDR

Information

Reports page > <CDR

Information>

Viewing CDR Information (for Root Proivder only) in Chapter 5, Performance Management

Displaying

Device Service

Status

Reports page > <Device

Monitoring System>

Displaying Device Service Status (for Root Provider only) in Chapter 5, Performance Management

Searching for

Pending

Devices

Reports page > <Search

for Pending Devices>

Searching for Pending Devices in

Chapter 5, Performance Management

Security

Management

Accessing

Administrative

Tools

Provider Home page >

<Administrative Tools>

Accessing Administrative Tools in

Chapter 6, Security Management

Managing

Operator

Accounts

Administrative Tools page

> <Manage Operators>

Managing Operator Accounts in Chapter 6, Security Management

Changing the

Provider

Password


> <Change Provider

Password>

Changing the Provider Password in


Managing

Massive

Upgrades


> <Massive Upgrade

Manager>

Managing Massive Upgrades in Chapter 6, Security Management

Metering

Configuration


> <Metering

Configuration>

Metering Configuration in Chapter 6, Security Management

Telco Profiles

Configuration


> <Telco Profiles

Configuration>

Configuring Telco Profiles in Chapter 6, Security Management

Generating

the Master

Password


> <IPVgate Master

Password generator>

Generating the Master Password in


Changing

Devices

Default

Parameters


> <Provider/Device

Defaults>

Changing Devices Default Parameters in


CDR Process

configuration


> <CDR Process

Configuration>

CDR File Creation Process Configuration in





Function


Viewing

License

Information


> <Licenses Information>

Viewing License Information in Chapter 6, Security Management

Managing the

Device

Monitoring

System Map


> <Monitoring System

Map>

Managing the Device Monitoring System Map in Chapter 6, Security Management

Outgoing Call

Routing

Management


> <Outgoing Call Routing

Management>

Outgoing Call Routing Management in


RADview-SC/IPV Ver. 2.84 Logging in to RADview-SC/IPV 2-1

Chapter 2

Using the Graphical User Interface This chapter describes the RADview-SC/IPV graphic user interface (GUI).

2.1 Launching RADview-SC/IPV

Launch RADview-SC/IPV by logging in to the relevant URL address in Microsoft Internet Explorer browser.

2.2 Logging in to RADview-SC/IPV

Login varies according to user type and capabilities:

• Provider Operator: Full control over all RADview-SC/IPV functionalities, including multiple subscribers and device accounts, monitoring, device management, IPVswitch configuration, and so on.

• Subscriber: Limited access to own account data.

Provider Operator Login

To log in to the RADview-SC/IPV, the operator must have the following data:

• Provider operator login URL (Internet Address): Every Provider registered in a RADview-SC/IPV has its own unique URL to log in to the system. The URL consists of three parts:

"http://" prefix

Provider name

Domain name of the RADview-SC/IPV that holds this Provider information.

The full URL for a Root Provider that has the DNS name “myisp” is http://myisp.example.net; "example.net" is the domain name of the server in this case.

The Provider name usually consists of the short form of the title of this Provider. The top-level domain is provided by RVS Systems after the Provider account is configured for the first time.

• Provider password: According to the login name, there is a Provider login password. Every Operator that is authorized to operate a particular Provider account must enter the Provider password. Changing the Provider password

http://myisp.example.nett/

Chapter 2 Using the Graphical User Interface User's Manual

2-2 Logging in to RADview-SC/IPV RADview-SC/IPV Ver. 2.84

affects ALL operators, so they must enter the new password. Therefore, if you do not inform the operators of the password change, the operators will not be able to log in to RADview-SC/IPV in the future. Refer to the Security chapter, "Changing Provider Password” section for details about changing the Provider main password.

• Operator login name: Each operator must have a unique login name and password for a particular Provider account. Operators cannot change their login names. Only an operator belonging to the “Administrators” group can change the name.

• Operator login password: Must be at least six characters long and cannot contain the operator login name. For example: if the login name is smith, then any combinations such as 123smithAAA or 1bsmithA are not valid. However, 2smi5th is valid. Once defined, the password can be changed only in the following ways:

A default operator “administrator” can change any password for a particular Provider.

For each operator account there is a parameter called the "expiration date". This parameter controls the lifetime of the operator login password. If the expiration period of the password has passed, the operator cannot connect to RADview-SC/IPV until the password is changed. The operator is prompted to change the login password after logging in to RADview-SC/IPV.

• RADview SC/IPV has the following default passwords and Operator name:

Provider password: 123456

Operator name: administrator

Operator password: 123456.

Operator status determines whether login is possible:

• Available: The operator can log in to RADview-SC/IPV.

• Unavailable: The operator cannot log in to RADview-SC/IPV.

Some limitations:

• There is no way to delete an operator account physically from RADview-SC/IPV.

• To create a new operator account, you must login to RADview-SC/IPV as "administrator".

• It is possible to restore an "unavailable" operator account, but it is not recommended to enter new data into it.

To log in to RADview-SC/IPV as an operator:

1. Open Microsoft Internet Explorer browser (Version 5.5 and above required).

2. In the Address bar, type the Provider operator login URL (Internet address, for example, http://myisp.example.net), and press <Enter>.

http://myisp.example.net/

User's Manual Chapter 2 Using the Graphical User Interface


Figure 2-1. Provider Login Page

3. In the Provider password field, type the Provider login password.

4. In the Operator name field, type the operator login name.

5. In the Operator password field, type the operator login password.

6. Click <Enter>.

If the entered information is correct, the Provider account home page appears, displaying options according to operator access level (per group membership).

Figure 2-2. Provider Home Page

If any entered information in the login page is wrong, an error message appears indicating that the Provider/operator name or password is invalid or missing. Verify login information and try to log in again. If the login error message appears



repeatedly, then the provided authentication information is incorrect. Contact the Provider administrator to get the correct credentials.

If the operator password has expired, a warning message appears indicating that the password has expired, and you are prompted to change the password and log in again. To enter the new password, enter the old password, new password, and confirm the new password. If the entered information is correct, the new Operator password will be applied and the Operator will be redirected to the Provider home page.

Provider Home Page

The following table describes the link operations available in the Provider Home page. Only operators that belong to the "Administrator" group can create new accounts or perform administrative tasks.

Table 2-1. Provider Home Page Operations

Operation Description

Subscriber/Device Maintenance

Find Subscriber Finds, views, or changes subscriber account information,

as well as cancels a particular account. The set of abilities

depends on the group membership of the operator. The

operator can access all device accounts registered to a

subscriber. The operator name appears on the top left of

the screen. There are two modes by which you can search

for a subscriber:

• Standard mode: to enter client name and details.

• Suggest mode: to enter device number by which to

search for subscriber.

Find Device Finds, views, or changes device account information

without passing through subscriber account information

screens. The set of abilities depends on the group

membership of the operator. Also cancels an account or

determines the device network state. There are two

modes by which you can search for a device:

• Standard mode: to enter client name and device

details.

• Suggest mode: to enter device number.

Add New Subscriber (Relevant only for administrators) Creates a new

subscriber account as well as device accounts.

Audit and Control

Device Monitoring System Reports on the network state of IPVgate. Also finds or

views IPVgate account parameters.



Operation Description

Reports Reports the devices usage statistics:

• Remote Analysis

• CDR Information

• Search for errored Transactions

• Search for pending Devices

• CDR Extraction.

Error Management System (Relevant only for administrators) Finds or recovers (if

available) billing records:

• Billing Transactions

• Find failed to transmit CDR Files.

Administrative Tools (Relevant only for administrators) Views or changes

Provider account information:

• Manage Operators

• Provider/Device Defaults

• Change Provider Password

• CDR Process configuration

• Massive Upgrade Manager

• Licenses Information

• Metering Configuration

• Monitoring System Map

• Telco Profiles Configuration

• Outgoing Call Routing Management

• IPVgate Master Password generator

• Add New Provider.

<Log Out> Logs out from RADview-SC/IPV. The Login page appears so

you can log in again with a different name.

Subscriber Login

To log in to RADview-SC/IPV, a subscriber must have the following data:

• Subscriber login URL (Internet Address) comprising two parts:

The string "user".

The RADview-SC/IPV top-level domain to which the subscriber is registered, for example, example.net.

The full URL for the subscriber to log in to the RADview-SC/IPV in this case is http://user.example.net.

This URL provides a way for a particular subscriber to change personal data, view device usage statistics, and so on.

• Subscriber login name.

• Subscriber login password.

http://user.example.net/



Subscriber status determines whether login is possible:

• Available: Subscriber can login to RADview-SC/IPV

• Unavailable: Subscriber cannot log in to RADview-SC/IPV and all device accounts the subscriber owns are "unavailable" as well.

Only an operator with "Power User" or Administrator" access rights can cancel a subscriber’s account. After the subscriber account is canceled, the status changes to "unavailable".

To log in to RADview-SC/IPV as a subscriber:

1. Open Microsoft Internet Explorer (version 5.5 and above recommended).

2. Enter the subscriber login URL (for example, http://user.example.net) in the address field of the browser and press <Enter>.

Figure 2-3. Subscriber Login Page

3. Enter the required information (subscriber login name and password) and press <Enter> or click <Login>.

If the information is correct, the Subscriber Home page appears.

Figure 2-4. Subscriber Home Page

If any details entered in the Subscriber Login page are wrong, an “Invalid subscriber login name or password” message appears on the login page. The subscriber should verify the login information and try to log in again. If the



message appears repeatedly, then the authentication information is incorrect and must be validated by the Provider support group.

The subscriber's password is restricted as follows:

• Must be at least six characters long.

• Cannot contain the subscriber’s login name.

For example, if the subscriber's login name is john, the following combinations are not valid: 123john, john1, or 1aaajohnbbb. However, jo4hn is valid.

Subscriber Home Page

The Subscriber Home page displays the following menu links, navigating the subscriber to viewed and even modified data about the account:

• Account: Opens the view-only Account page summarizing subscriber details and devices that belong to the account.

Figure 2-5. Account page

• Call Forwarding: Opens the Call Forwarding (“Follow Me”) page, where the subscriber can determine for each phone number on each device the conditions of redirecting the incoming calls to the voice mail number or email address, if enabled for the number or to another number. The voice mail service itself cannot be enabled or disabled in this page; only the operator can do this.

To save and undo changes and change the display of the Call Forwarding page:



Click <Save changes> to save changes made in this page, as well as in all pages in the Subscriber module (and not just “Call Forwarding” changes).

Click <Undo changes> to revert (undo) modifications made in this page only, without affecting other pages and without refreshing the page.

Click <View> (in the upper right corner of this page) to display submenu options for rearranging the Call Forwarding page display to show the numbers per device or in groups, as determined in the Telco Services page in the Device Configuration module of the operator’s portal. (Refer to the Configuration chapter section Telco Services).

Figure 2-6. Call Forwarding (Follow Me") Page

• Fwd. Scheduler: Opens the Call Forward Scheduler (Night Mode") page, where the subscriber can schedule and configure call forwarding on a daily and hourly basis. Calls can be forwarded to another number or to voice mail (when relevant). (If voice mail is available for the number, "Voice Mail service" appears in yellow text under the number on the left. If voice mail is not active an operator intervention is needed.) This page displays the subscriber’s phone numbers in local format (without the country and area codes). Target phone numbers (where to forward the call) can be entered in long international format (full number, with the “+”) or short number



(“+97249991212”) format. (Saving and undoing changes in the Call Forward Scheduler (Night Mode") are implemented in the same manner as for the Call Forwarding (Follow Me") page.)

Figure 2-7. Call Forward Scheduler (Night Mode") Page

• Phone Calls: Opens the view-only Phone Calls report, comprising multiple pages detailing all outgoing calls initiated by the subscriber for the last two months:

The page header displays statistical information, including total calls, average duration, minimum duration of call, and maximum duration of call.

Fields displaying call details include Date, From, To, Duration, and Type (Direct or Forwarded). (If the provider is defined as “working in privacy mode”, then in the To field the last three numbers are replaced with asterisks (*).)

Since only 20 calls are shown per page, navigation between pages is facilitated with <Next Page>, <Previous Page> and <Go To Page> commands.


2-10 Device Account Information RADview-SC/IPV Ver. 2.84

Figure 2-8. Phone Calls Page

2.3 Device Account Information

RADview-SC/IPV device accounts have distinct names, statuses, hardware, and software version relationships.

Device Names

In the relevant RADview-SC/IPV device pages (such as Find Device, Device Configuration, and so on) the full device name comprises:

• Device number: A regular telephone number, comprising country code, area code, and phone number.

• Domain name: Name that RADview-SC/IPV is authorized to provide to registered devices.

For example: 97249991212.example.net.

(It is extremely useful for the device to function in a “community mode”. The domain name in this case is actually a community name.)

Device Status

Device account status affects interaction with RADview-SC/IPV and configuration capabilities and can be any one of the following:

• Available: RADview-SC/IPV ready to receive billing information from the device, change the device configuration, and so on.

• Removed: Device's data changes are disabled. There is no way to change the status from “Removed” to any other status.

• Disabled: Device account is disabled. The device cannot receive or initiate calls. This status is reversible, and the operator can change the account status to “available” or “removed”.


RADview-SC/IPV Ver. 2.84 Using the Graphical User Interface 2-11

Hardware and Software Version Relationship

Each device has a set of hardware and software. To upgrade a particular device, the Operator should choose one of the available software versions in the list. The “Software installed”, “Hardware set”, and device “Model name” are not upgradeable. The Operator can change these settings only when the device is replaced at the Customer site.

The relationship between the Device Model, Hardware set, and Software Version is represented in the device Firmware section in the Device Configuration page, as shown in the following figure. (For instructions on accessing this page, refer to Configuration chapter, section Firmware.) The same logic is implemented also in the Find Device page, where there is a relation between the Device Model and Device Software Version fields.

Figure 2-9. Firmware Page

2.4 Using the Graphical User Interface

RADview-SC/IPV GUI comprises user-friendly Web pages, displaying link options, command buttons, details of last user login (at the top of each page), and full path of previously opened pages for easy navigation, as well as previous and next buttons.

The Provider Home page, as shown in the following figure, displays link options and the <Log Out> command button.

Figure 2-10. Provider Home Page


2-12 Using the Graphical User Interface RADview-SC/IPV Ver. 2.84

Other pages, such as the Device Configuration page, as shown in the following figure, displays last changes made to the device in the status bar at the bottom of the page. The <Next> button appears in the lower right corner for easy navigating to the following page. Mandatory fields are marked with “*”.

Figure 2-11. Device Configuration Page

Site Navigation

You can navigate between RADview-SC/IPV pages described in the following procedures.

To revert to a previous page:

• In the site navigation bar (upper left corner of each page, displaying the full path of previously opened pages), click the relevant link in the path. The following figure shows the site navigation bar path leading to the opened Manage Operators page.

Figure 2-12. Sample Site Navigation Bar > Manage Operators Page

If you have not yet saved changes in the current opened page (where relevant), clicking the link to a different page displayed in the site navigation bar will navigate you away from the current page without storing changes.

Note


RADview-SC/IPV Ver. 2.84 Using the Graphical User Interface 2-13

To navigate back and forth between pages:

• In Microsoft Internet Explorer, click the <Back> and <Forward> buttons.

To log out of RADview-SC/IPV:

• Click <Log Out> (located in the upper right corner of each page).

To view version information:

• Click <About> (located in the upper right corner of each page).


2-14 Using the Graphical User Interface RADview-SC/IPV Ver. 2.84

RADview-SC/IPV Ver. 2.84 Configuring Subscriber Accounts 3-1

Chapter 3

Configuration Management This chapter describes RADview-SC/IPV configuration management tasks for the Root Provider and technicians. Tasks enabled for the Root Provider only or administrators only are marked as such.

There are two Provider levels, root (main) and sub, and logins and screens may differ slightly. This manual displays the screens relevant for the Root Provider level.

3.1 Configuring Subscriber Accounts

Subscriber account configuration management includes:

• Finding

• Viewing

• Editing

• Removing (relevant for administrators and power users only)

• Adding.

Only users with read-write access can perform configuration tasks, those without can only view subscriber account pages and cannot implement changes.

Finding a Subscriber Account

To find an existing subscriber account:

1. Log in to RADview-SC/IPV using the Root Provider (or technician) login URL.

2. In the Provider home page, click <Find Subscriber>.

The Find Subscriber page opens in standard mode.

Note

Chapter 3 Configuration Management User's Manual

3-2 Configuring Subscriber Accounts RADview-SC/IPV Ver. 2.84

Figure 3-1. Find Subscriber Page - Standard Mode

3. Fill in the searchable fields, as described in the following table.

You can use an asterisk (*) to specify any character in the search string. For example, the search string for a "First Name" using *o*n generates results for subscribers with first names like john. If you omit any asterisks, the application will search for any string that starts with the characters you wrote. Be sure to specify at least one search parameter in addition to the "Status".

4. To switch to suggest mode, click <Switch to Suggest mode>, and enter the relevant device number by which to search for a subscriber. (To revert to standard mode, click <Switch to Strict mode>.)

Figure 3-2. Find Subscriber Page

5. To reset search terms to defaults, click <Reset Parameters>.

User's Manual Chapter 3 Configuration Management


Table 3-1. Find Subscriber Page Parameters

Parameter Possible Values / Remarks

First Name Subscriber first name

Last Name Subscriber last name

Login Name Subscriber login name

Email Address Subscriber email address

Status Subscriber account status

Provider Provider name

[Find Subscriber] Click <Find Subscriber> to display subscriber search results

[Reset

Parameters]

Click <Reset Parameters> to reset the search terms to their default values

6. After you fill in the search terms, click <Find Subscriber> to display the subscriber search results.

Figure 3-3. Subscriber Search Results Page

7. To sort the list of results, click the column header (field title) by which you want to sort.

The arrow to the left of the title shows the current order. If there are many result rows, the center bottom of the screen shows a list of record ranges to view. Clicking on a link shows the required range of results. The current range is not a link.

8. To perform an operation on a subscriber, click the relevant command button.

Viewing a Subscriber Account

To view a subscriber account profile:

• In the Subscriber Search Results page, select the relevant subscriber (by clicking its option button), and click <View>.

The Subscriber Profile page opens, displaying the selected subscriber account parameters in view (read-only) mode.



Figure 3-4. Subscriber Profile Page

To view the device list registered for this subscriber account:

• In the upper corner of the Subscriber Profile page, click <View Device List>.

The View Device List page for the selected subscriber opens in view mode.

Editing a Subscriber Account

To edit a subscriber account:

1. In the Subscriber Search Results page, select the relevant subscriber, and click <Edit>.

The Subscriber Properties page opens, displaying modifiable subscriber account parameters for changing account data. Fields vary according to subscriber type (private/company).



Figure 3-5. Subscriber Properties Page

2. Edit the fields, as required.

The following fields marked with an asterisk (*) sign cannot be left empty:

First Name: Subscriber's first name

Last Name: Subscriber's last name

Login Name: Subscriber's login name

Login Password: Subscriber's login password

E-mail: Subscriber's email address

Time zone: Subscriber's time zone

Address: Subscriber's address

City: City where subscriber lives

Country: Country where subscriber lives.

3. Click <Save> to save the changes.

A status message appears in the bottom left of the page: "Updating subscriber profile. Please wait." The application checks subscriber information for errors. If no errors are found, the data is saved.

After the sending process ends successfully, the previous opened page reopens (in this case, the Subscriber Search Results page).



To configure the subscriber's devices:

• In the Subscriber Properties page, click <Configure Devices>.

The Device List page opens, where you can change a device account/details data or create new devices accounts.

To undo changes in the Subscriber Properties page:

• Click <Undo Changes>.

Changes are not stored, and the Subscriber Search Results page reopens.

You can click any of the other page links in the site navigation bar at the top of the current opened page to navigate away from the page without storing the changes.

Removing a Subscriber Account

To remove a subscriber account (relevant for administrators and power users only):

1. In the Subscriber Search Results page, select the relevant subscriber (by clicking its option button), and click <Remove>.

The Remove Subscriber page opens in view mode.

Note



Figure 3-6. Remove Subscriber Page

2. Click <Remove Subscriber>.

A message window opens, prompting you to confirm.

3. Click <OK> to remove the selected subscriber.

The Subscriber Search Results page opens, and the removed subscriber no longer appears in the list.

The operation automatically cancels all devices accounts that are registered with this subscriber account.

There is no "Undo" feature for removing, so be careful!

Note



Viewing a Text Report

To view a text report:

• In the Subscriber Search Results page, click <Text Report> to display a text report.

Figure 3-7. Sample Text Report

Adding a New Subscriber Account

To add a new subscriber account:

1. Log in to RADview-SC/IPV using the Root Provider login URL.

2. In the Provider home page, click <Add New Subscriber>.



Figure 3-8. Add New Subscriber Page

3. Fill in the fields.

Mandatory fields marked with asterisks must be filled; if not, the system will not store information and will prompt you to supply the missing information.

4. Click <Submit> to permanently store the newly created subscriber account and redirect to the Provider home page.

OR

Click <Configure Devices> to permanently store the newly created subscriber account and start to manage this subscriber’s devices accounts (add new devices and so on).


3-10 Configuring Device Accounts RADview-SC/IPV Ver. 2.84

3.2 Configuring Device Accounts

Device account configuration management tasks include:

• Finding

• Viewing

• Editing

• Removing

• Adding.

Only users with sufficient (read-write) permissions can change device account data.

Availability of specific features vary per device hardware/software combination.

Finding a Device Account

To find an existing device account:


2. In the Provider home page, click <Find Device>.

The Find Device page opens in standard mode.

Figure 3-9. Find Device Page

Note


RADview-SC/IPV Ver. 2.84 Configuring Device Accounts 3-11

3. Fill in the searchable fields, as described in the following table.

You can use an asterisk (*) to specify any character in the search string. For example, the search string for a "First Name" using *o*n generates results for subscribers with first names like john. If you omit any asterisks, the application will search for any string that starts with the characters you wrote. Refer to Subscriber and Device information field usage explanation in the Technician-only Management Tasks section.

4. To switch to suggest mode, click <Switch to Suggest mode> and enter the relevant device number by which to search for a device.

Table 3-2. Find Device Page Parameters


Phone Number Device Phone number, primary or additional

Subscriber First

Name

Device owner's first name

Subscriber Last

Name

Device owner's last name

Subscriber Login

Name

Device owner's login name

Subscriber Email

Address

Device owner's email address

Device Model Device model

Device Software

Version

Device software version of selected device model

Device Status Device status

Device Alias Device alias

[Find Device] Click <Find Device> to display device search results

[Reset

Parameters]

Click <Reset Parameters> to reset the search terms to their default values

5. After you fill in the search terms, click <Find Device> to display the subscriber search results.



Figure 3-10. Device Search Results Page

6. To sort the list of results, click the column header (field title) by which you want to sort.

The arrow to the left of the title shows the current order. If there are many result rows, the center bottom of the screen shows a list of record ranges to view. Clicking on a link shows the required range of results. The current range is not a link.

7. To perform an operation on a device, click the relevant command button.

Viewing a Device Account

To view a device account profile:

• In the Device Search Results page, select the relevant device, and click <View>.

The main page of the View Device Configuration page opens, displaying the selected device account data in read-only view mode. You can click menu options in the navigation pane located on the left of the page (or the <Next> command button located on the bottom right) to view Telco Services, Firmware, Examine Services data for the selected device. Refer to the next section, Editing a Device Account for details.



Figure 3-11. View Device Configuration Page

Editing a Device Account

To edit a device account to change existing device account data (relevant only for devices with Available status):

1. In the Device List page, select an available device, and click <Edit>. (Devices with "Removed" status cannot be modified.)

The main page of the Device Configuration page opens, displaying modifiable fields, the same as for the View Device Configuration page, enabled for modifying account data. Fields vary according to device type.

Figure 3-12. Device Configuration Main Page

2. Edit the fields, as described in the following table. Mandatory fields marked with an asterisk (*) sign cannot be left empty.



Table 3-3. Device Configuration Main Page Parameters


Subscribe date (Upper right corner of the page) Date when the device account was created.

Status Current operational status.

Last Update Last update status.

Last Upgrade Last upgrade status.

Last Wake Up Date when the device was last restarted.

Last ADSL Check Last DSL line quality information (disabled for some devices).

Device Number Device Phone number, consisting of three parts:

• Country code: max. digit size is 4, must not start with a zero (0) digit.

• Area code (if needed): max. digit size is 4, can be empty if included in the local

number.

• Local number: max. digit size is 7.

There is a difference between the area code term in the device monitoring system and

the area code as a part of the device number:

The area code term in the device monitoring system (View Device Configuration page) is

actually a prefix for all device numbers in this area.

The area code term in this Device Configuration page is the area code within the country

to which the device number belongs.

Alias Additional device name. Short name for the device, for example: myipc2. Using this alias,

the full device DNS name becomes myipc2.example.net. The alias is useful if you do not

want a subscriber to have to remember the full device number.

Domain Full DNS (Domain Name System) or device secondary domain name of device has two

parts: device full number and top-level domain in which the deivce is configured to work.

(A string follows the device full number in the device Internet address.) For example, in

the device address "9724999150.example.net", the device domain is "example.net".

Configuration

Password

Device administrator password, required to access the device from a remote PC via

telnet. To enter the password:

1. Open the Run Program dialog box (Start > Run).

2. Enter the “telnet” command and the name or IP address of the device you want to

access.

For example: telnet 34.54.63.102

3. Click <Return> or <OK>.

The telnet session opens, displaying the following message:

IPCenter II. Copyright(c) 2000-2006 RAD Systems Ltd.

Password:

4. Enter the password for the device and click <Enter>.

This password is an administrative password. To get read-only access, type this

password from back to front.

User Name SIP configuration user name (SIP proxy server authenticates SIP service usage for device).

User Password SIP configuration user password (SIP proxy server authenticates SIP service usage for device).



Storing Changes to the Device Account

To store changes to the device account (relevant only for users with permissions:

• In the navigation pane of the Device Configuration page, click one of the following menu options (available in read-write mode only) to store the changes to the device account:

To update change made to the specific device account, in the navigation pane, click <Update Changes>.

A message window opens, prompting you to confirm. Click <OK>. A status message appears showing the operation's success (or failure). (If failed, you can click <Repost data> to retry the update.)

To update all device parameters and upload all data to the device, click <Update All>.

A message window opens, prompting you to confirm. Click <OK>. A status message appears showing the operation's success (or failure). (If failed, you can click <Repost data> to retry the update.)

To save changes, click <Save Only>.

A status message appears in the bottom left of the page: "Updating subscriber profile. Please wait." The application checks subscriber information for errors. If no errors are found, the data is saved.

After the sending process ends successfully, the Subscriber Search Results page appears.

You can proceed to view and modify additional device account by clicking <Next> (at the bottom right of the Device Configuration page) or by clicking the menu options in the navigation pane. Each option is explained in detail in the following subsections.

Additional Device Account Configuration

This section describes the device account configuration tasks typically performed by technicians. These options are available in the left menu/navigation pane of the Device Configuration page.

Router and Servers

You can configure router and server settings for the device.

To configure routers and servers:

1. In the navigation pane of the Device Configuration page, click <Routers & Servers>.



Figure 3-13. Routers and Servers Page

2. Fill in the fields, as described in the following table. Fields marked with an asterisk (*) are mandatory.

3. To enable upstream bandwidth limitation, click <Enable>.

When RIP is disabled, it is recommended to use the external IP address to update the DDNS server.

When RIP is enabled, it is recommended to use the internal IP address to update the DDNS.

Table 3-4. Routers and Servers Page Parameters


Router Configuration

Internal Primary IP

Address

IP address of router.

Internal Primary

Network Mask

Network mask of router.

Routing

Information

Protocol (RIP)

Enabled or Disabled

RIP Version Relevant only when RIP is enabled.

Version #1.0 or Version #2.0

RIP Cast Behavior Relevant only when RIP Version 2 is enabled.

Broadcast or Multicast

RIP Password Relevant only when RIP is enabled.

RIP passwoard

Network Address Translator (NAT) Configuration

NAT Enabled or Disabled

Note




Dynamic Host Configuration Protocol (DHCP) Configuration

DHCP Server Enabled or Disabled

DHCP Pool Limits

(min-max)

Enabled for editing only when DHCP server is enabled.

[Advanced] Click <Advanced> to open Advanced Router and Servers page for configuring advanced

settings.

[LAN devices

(DMZ) IP

addresses]

Click <LAN devices (DMZ) IP addresses> to open Advanced Router and Servers page for

configuring advanced settings (enabled for some devices).

Upstream

bandwith

limitation

Click <Enable> to enable upstream bandwidth limitation.

To configure advanced router and server settings:

1. In the Routers and Servers page, click <Advanced> or <LAN device (DMZ) IP addresses>.

The structure of the Advanced Routers and Servers page is dependent on the device software version setting and the server's enabled collection. When you disable the router feature, it has a dramatic effect: there are no options available to configure here, except the DMZ IP addresses (enabled for some devices).

Some options can be changed only where that feature is supported by the device’s software version. (For example, the static routing table is not available with some early versions of the device software.) You can see the list of features supported by the current software version in the Firmware page (of the Device Configuration page).

Figure 3-14. Advanced Routers and Servers Page

2. Fill in the fields, as described in the following table.

3. Click <OK> to submit the changes.



Table 3-5. Advanced Routers and Servers Page Parameters


Global NAT

Interface IP

Address

All hosts and servers on the intranet (LAN) use this IP address to access the Internet via

NAT. This IP address has to be placed into the additional external IP addresses list of the

device. Options for IP addresses include:

• Primary internal

• External

• Automatically: Select this if you do not know the IP address. The device will use the

first network address that has Internet access available.

Local NAT

Interface IP

Address

All hosts and servers on the intranet (LAN) use this default gateway IP address, which

accesses the Internet via NAT. This IP address has to be placed into the additional

internal IP addresses list of the device. Options include:

• Primary internal

• External

• Automatically.

DHCP Interface This network IP address is the base IP address to assign dynamic IP addresses to intranet

hosts. Be sure you configure the DHCP pool limits parameter, located in the "Router &

Servers" basic configuration page. Options include:

Primary internal, Internal

Additional IP

Address

The device has two network interfaces: external and internal. Each interface can handle

up to ten networks. It is configurable by specifying an IP address/network mask pair for

each network.

In the Additional IP addresses (External) and (Internal) areas, click <Add New IP Address>

to display IP address fields for adding additional (external and internal) IP addresses to

the list.

Click <Remove> to remove an IP address. A message appears prompting you to confirm

the deletion.

NAT Configuration If you have a server running in the intranet network (LAN), you may want to open it for

incoming Internet connections.

In the NAT port redirection table, you can specify rules to redirect Internet traffic to a

particular host on the intranet. Click <Add New NAT Entry> to display fields for adding up

to 10 NAT configuration entries per device:

• Protocol: TCP or UDP.

• IP address: Configure the intranet's IP addresses as the "Local NAT interface" IP

address for the settings to take effect

• Global Port number: Port number that Internet users will "see" as a port open for

connection.

• Local Port number: Intranet server's port. All network traffic to the specified global

port will be redirected to the intranet server's port.

Static Routing

Entries Table

This feature manually configures the device static routing table per specific

requirements.

Click <Add New Routing Entry> to display fields for adding static routing entries.



IP Filtering

It is possible to configure up to 50 IP address filtering rules for the device.

To configure IP filtering rules:

1. In the navigation pane of the Device Configuration page, click <IP filtering>.

Figure 3-15. IP Filtering Page

2. To set global permissions for IP filtering rules, in the Permit field (upper left of the page), select an option (All or None, as described in Table 3-6).

3. To add a new rule, click <Add new rule>.



Figure 3-16. IP Filter Rule Page


5. To add or remove entries to the Configured Protocols or Configured Ports lists, do one of the following:

To add a single entry, select the relevant option in the Available Protocols

or Available Ports lists, and click .

To add all entries listed, in the relevant Available Protocols or Available

Ports areas, click .

To remove a single entry, select the relevant option in the Configured

Protocols or Configured Ports list, and click .

To remove all entries from the Configured Protocols or Configured Ports

area, click .

6. To add a range of protocols or ports to the Configured Protocols or Configured Ports list, enter values into the From and To fields (on the right of the page), and click <Add>.



7. Click <OK> to save the changes. (To undo the changes, click <Cancel>.)

Table 3-6. IP Filter Rule Page Parameters


Permit Deny, Allow

Depends on global permission settings for IP filter feature (upper left of IP Filtering page):

• If set to "All", only rules with Deny permission are used.

• If set to "None", only rules with Allow permission are used.

Direction Traffic flow direction:

, ,

Network #1/#2 Network patterns, consisting of an IP address and a network mask:

• Custom IP address: custom IP address

• Any IP address: any IP address/network mask

• Local Device Int/Ext IP adress: any IP address/network mask registered with this

device

Protocols List Protocols identified by their numbers.

Custom Protocol

Number Range (Optional) In the From and To fields enter a custom protocol range to add to protocols

list.

Ports List Ports to be used for this rule

Custom Port

Number range

(Optional) In the From and To fields enter a custom port range to add to ports list.

To select rules from an existing template:

1. In the IP Filtering page, click <Select rules from template>.

A page opens, displaying the available rules and a table listing the description of each rule.

Figure 3-17. Rule Templates Page



2. In the Templates Available dropdown list, select a template.

The template information table displays the selected template's information.


A message appears, indicating that the existing rules will be replaced by the rules from the template. This is a replacement operation, and not an addition operation.

To change an existing IP filtering rule:

1. In the IP Filtering page, click the rule that you want to change.

The IP Filter Rule page opens, displaying details for the selected rule (similar to Figure 3-16).

2. Modify the fields, as described in Table 3-6.

To remove the rule:

1. In the IP Filtering page, in the Remove column, click the radio button of the rule that you want to remove.

A message window opens, prompting you to confirm the deletion.

2. Click <OK> to remove the selected rule.

VPN Settings

You can configure Virtual Private Network (VPN) settings for the device.

To configure VPN settings:

1. In the navigation pane of the Device Configuration page, click <VPN Settings>.

Figure 3-18. VPN Settings Page

2. To enable VPN configuration, in the Enable VPN field, select <Yes> from the dropdown list.

3. In the VPN Mode field, select an option from the dropdown list (Tunnel or Transport).

4. To add a new VPN policy, in the Policy Records area, click <Add New Policy>.



Figure 3-19. VPN Policy Page



7. To add a VPN secret key, in the Secret Keys area of the VPN Settings page, click <Add new secret key>.

A new row (and preshared key) is added to the Secret Keys area.

8. In the IP Address/host name field, fill in the IP address/host name of the new secret key.



Table 3-7. VPN Settings Page Parameters


Policy Records

Source Network

Pattern IP address and subnet mask, any network or local host:

• Custom IP address

• Any network: any address/network mask

• Device primary external IP address: IP address/network mask registered with this

device

Destination

Network Pattern

IP address and subnet mask, any network or local host:

• Custom IP address

• Any network: any address/network mask

• Device primary external IP address: IP address/network mask registered with this

device

• Custom host name

Protocol type Number, not a name, of the protocol to be used. In the VPN Policy page, in the Select

Protocol Type field, choose an option:

• Any: To indicate any protocol, and you do not need to enter the number in the

adjacent field on the right and the field remains blank.

• Custom: To indicate a custom protocol for which you need to enter the protocol

number in the adjacent field on the right.

OR

• Choose a specific protocol from the list for which the protocol number is

automatically displayed in the adjacent field.

Source port

number Source port number.

Destination port

number Destination port number.

Tunnel end-point

address IP address or host name of the VPN tunnel end point. Available only in Tunnel VPN mode.

VPN Secret Key

IP address or host

name

Must be unique.

Preshared key String of up to 128 characters maximum length.

[Advanced] Click <Advanced> to open the VPN Advanced Settings page for configuring advanced

settings, such as IP seonds and key order.

To change existing VPN policy settings:

• In the Policy records area of the VPN Settings page, click the relevant policy.

The VPN Policy page opens, displaying the selected policy's details.



To configure advanced VPN settings:

1. In the VPN Settings page, click <Advanced> (located below the Secret Keys area).

Figure 3-20. VPN Advanced Settings Page

2. In the IPSec Phase1 and Phase 2 Life time areas, modify the fields, as needed (Seconds, Kbytes, and Inactivity timeout (seconds)).

3. In the Transform Key Order lists, select an option and click <Up> or <Down> to change the order.


To remove a VPN policy or secret key:

1. In the Remove column, click the radio button of the policy record or secret key that you want to remove.

A message window opens, prompting you to confirm the deletion.

2. Click <OK> to confirm.

System

You can configure system settings for the device, including IPVgate/RADview-SC/IPV registration, billing period configuration, and FTP and SNTP server IP addresses.



To configure system settings:

1. In the navigation pane of the Device Configuration page, click <System>.

Figure 3-21. System Page

2. Fill in the fields, as described in the following table. Fields marked by an asterisk (*) are mandatory.

Table 3-8. System Page Parameters


DNS Update configuration

Security on DNS

registration

Secures the registration process; recommended to enable this parameter.

Enabled, Disabled

Re-registration

period

Time period in minutes (1, 2, 5, 15, 30), 1 hour, 1 day, or never

If the device is behind a router and that IP address is not dedicated, use a numeric value

for this parameter.

Servers

FTP Server IP

Address

(Mandatory field) IP address of the FTP (File Transfer Protocol) server upon which the

device software version binary files rely.

SNTP Server

Address

(Mandatory field, Simple Network Time Protocol) IP address or DNS name of the SNTP

server for the Device to receive valid date/time settings.

STUN Server

Address

(Simple Transversal of UDP over NATs) Read-only parameter that shows the STUN

address and port, or the text “Not Available” if the device does not support this feature.

Service Ports

You can configure service port settings for a device. If the device is behind a NAT or firewall, you can change the port number of a particular service to run properly.

You cannot use a port number twice for different services. Not all ports are available for all devices.

To configure service ports:

1. In the upper right corner of the System page, click <Advanced>.

2. From the dropdown menu, select <Service Ports>.

Note



Figure 3-22. Services Configuration Page

3. Fill in the fields, as required.

4. Click <Apply> to apply the changes.

Host Names

You can configure and create a new LAN host device account (for relevant devices). Up to 10 names are supported per device.

To configure a LAN host:


2. From the dropdown menu, select <LAN Hosts>.

Figure 3-23. Host Names Page

3. To add a new host name click <Add new host>.

A new row is added to the table.

4. In the relevant fields, enter the host name and IP address.


Home Controls

You can configure and create home controls (for relevant devices).



To configure a home control:


2. From the dropdown menu, select <Home controls>.

Figure 3-24. Home Control Devices Page

3. To add a new host name, click <Add new Home Control device>.

A new row is added to the table.

4. Fill in the relevant fields.


Telephony

You can configure analog telephony settings for the device if it supports telephony features.

To configure analog telephony settings:

1. In the navigation pane of the Device Configuration page, click <Telephony>.

The Telephony configuration page layout varies per device type (analog, as described in this procedure, or digital, as described in ISDN Settings page 3-31), and hardware and software version settings.

Device settings: To configure telephony options.

Digital device: ISDN-related settings, as described in ISDN Settings on page ISDN Settings3-31.



Figure 3-25. Telephony Page


Administrators can define international and long distance prefix configuration by accessing Administrative tools > Device monitoring system configuration.

Table 3-9. Telephony Page Parameters


VoIP trunks Can be configured separately for analog devices, in pairs for ISDN devices and 1 line only

for E1 devices.

Status Enabled, Disabled

It is not possible to make an analog or voice over IP phone call if all the trunks are

disabled. If no phone device is plugged into the outlet, the VoIP trunk Status dropdown

list option for this outlet must be set to Disabled.

Numbering Enables the operator to set a specific number, primary or additional, of the device, or

set of numbers, to be sent or received by a specific trunk, set of trunks, or not at all.

Click <Set> to open Fixed Numbering for Phone Trunk page for assigning numbers to the

trunk.

Gains Defines the gain voice amplification (in dBm) of the input and output gains, as well the

fax gain and maximum fax rate of the trunk. (There are also default parameters for every

setting.)

Click <Set> to open the Gains and Baud page for configuring the gains and FAX baud

rate control of the phone device.

Connected To Determines who will supply the “busy” signal after the call ended and the phone is still

“off the hook”. This feature is device-dependent.

PBX, Telephone

Trunk Usage Determines trunk usage for phone and fax, or fax only, and so on, and describes the

codecs that are being used in the process.

Tel + Fax, Tel only, Other (no compression)

International

Prefixes

For making international calls using IPVGate. To call another country, click one of the

prefixes on the telephone keypad followed by the number needed.

Note: "00" code is used if no value is provided for this parameter.

Note




Long Distance

Prefix

Used to make countrywide calls using IPVGate. To call inside the country, click one of the

prefixes on the telephone keypad, followed by the number needed.

Note: A zero (0) code is used if no value is provided for this parameter.

Phone numbers translation

Outgoing call from device

Phone Numbers

Format

How the device treats numbers for outgoing calls. There are separate settings for

outgoing calls. For national format, the country code is trimmed. For international

format, the whole number is accepted/sent.

National, International

Caller ID Type The number the device sends when it initiate calls.

• Device trunk number: Only on analog devices. If a number is assigned to a trunk (by

Numbering setting), then the trunk sends the first number assigned to it (that is, the

leading number). Otherwise, it sends the primary number of the device

• DDI: On digital devices. The “leading number” of the trunk, where the last digits are

replaced by the extension. For example: For DDI, if the “leading number” is

“9991212”, and the extension is “123”, the number sent is “9991123”

• PBX extension: On digital devices. Only the extension number is sent (for example,

“123” only (in national format).

Incoming calls to device

Phone numbers

format

How the device treats numbers for incoming calls. There are separate settings for

incoming calls. In case of “national” format, the country code is trimmed. In case of

international format, the whole number is accepted/sent.

National, International

Calling Options

End of dial

timeout

(seconds)

The maximum time (gap) between dialed numbers. After timeout, the device assumes

that the number was dialed and initiates a call. The default is 5 seconds

Progress tone Determines if the device plays a “ringing” sound or not when the call is initiated, until

the callee status is determined – busy/available.

Time zone Determines the device time zone.

To configure advanced telephony settings:

1. In the Telephony page, click <Advanced>.

Figure 3-26. Advanced Telephony Page





Table 3-10. Advanced Telephony Page Parameters


Compression/

Preferred Codec

Used in VoIP phone calls to minimize network bandwidth usage.

G.723.1, G.729A

Encryption P2P encrypted calls. Must be "On" to make secured phone calls.

Encrypted Only, On, Off

MD5 Digest Used in the first stage of the key exchange process in secured phone calls. It is

recommended to always send as MD5 digest to provide maximum security.

SIP configuration

Proxy IP address Session Initiation Protocol (SIP) proxy address (SIP server address) the device uses to

connect to the world-wide range of VoIP service providers.

ISDN Settings

You can configure Integrated Services Digital Network (ISDN) settings for a digital ISDN-enabled device.

To configure ISDN settings:

1. In the navigation pane of the Device Configuration page, click <ISDN Settings>.

The ISDN Settings page opens, displaying two to four Basic Rate Interfaces (BRIs) depending on the IPVgate type.

Figure 3-27. ISDN Settings Page




Table 3-11. ISDN Settings Page Parameters


BRI

Enabled Yes, No

Note: The first BRI #1 cannot be disabled. If there is more than one BRI, all other BRIs

can be disabled. To enable/disable in the relevant BRI configuration table, choose an

option (Yes or No) from the Enabled field dropdown list.

Protocol ETSI NET3

Type Network Termination (NT)

Digits to strip Can contain 1 digit (0-9), to enable compatibility to PBXs according to the number

structure that is common in a country.

TE10/TEI1 Terminal Endpoint Identifier for a B-channel. To assign a TEI number, choose a number

from the dropdown list or choose Automatic for automatic assignment.

Line-in

Enabled Yes, No

Line-in settings can be enabled or disabled. When the section is disabled (Enable = NO)

then the device works with internal clock.

When the section is enabled (Enable = YES), and the type is Sync, then the unit will

synchronize (clock synchronization) automatically with the line that is connected into

the “Line In”. When type is defined as “backup line (TE)” the line that is connected to

“Line-in” is a backup line. When IP connection will be lost, all outgoing calls will

terminate through this backup line.

Protocol ETSI NET3

Type Sync, Backup Line (TE)

TEI0/TEI1 Point to Multi Point, Point to Point

If Line- in Type is Sync, these fields are disabled.

Incoming MSN

Prefixes

This table contains the configuration of the numbers that are defined in the backup line.

Example: if a Telecom line is connected as backup and answers to the following numbers

44019454545 and 44019454546.

These numbers or prefixes should be defined in this table. If these numbers are not

defined in the PBX, then it should be replaced with one of the numbers that is already

configured in the PBX. It should be configured in Replace To column.

If Line-in Type is Backup Line (TE), the Accept any number checkbox is enabled, and you

can clear the checkbox and click <Add Prefix> to add a prefix manually. You can remove a

prefix that you added by selecting the relevant radio button in the Remove column.

Outgoing Calls

Prefixes

The numbers that are configured in the table always terminate through the backup line.






PRI Settings

You can configure Primary Rate Interface (PRI) settings for a PRI-enabled device.

To configure PRI settings:

1. In the navigation pane of the Device Configuration page, click <PRI Settings>.

Figure 3-28. PRI Settings Page


Table 3-12. PRI Settings Page Parameters


E1/T1 (PRI) Settings

IPVgate E1 supports 1 PRI, up to 30 channels.

Protocol Euro ISDN, ETSI NET3

Emulation Type Network Termination (NT)

Framing CRC Disable (default), Enable

Line Coding hdb3 (default), ami

Digits to strip Contains 1 digit (0-9). Default is 0.

PRI Group Contains 2 fields: “from” group and “to” group. The available channels are 1-31,

excluding channel 16.

Backup PSTN

Settings

The backup option in E1+ devices is always enabled. The “Backup PSTN Settings” define

the behavior of the option.




Protocol Euro ISDN, ETSI NET3

Emulation Type User

Framing CRC Disable (default), Enable

Line Coding hdb3 (default), ami

PRI Group Contains 2 fields: “from” group and “to” group. The available channels are 1-31,

excluding channel 16.

Clock Source PBX, PSTN, or Internal

Incoming MSN

Prefixes

This table contains the configuration of the numbers that are defined in the backup line.

Example: if a Telecom line is connected as backup and answers to the following numbers

44019454545 and 44019454546.

These numbers or prefixes should be defined in this table. If these numbers are not

defined in the PBX, then it should be replaced with one of the numbers that is already

configured in the PBX. It should be configured in Replace To column.




Outgoing Calls

Prefixes

The numbers that are configured in the table always terminate through the backup line.




Numbering

You can view, create, and remove telephone numbers for the device.

To view, create, and remove phone numbers:

1. In the navigation pane of the Device Configuration page, click <Numbering>.

Figure 3-29. Numbering Page

2. To filter the phone number list display, select an option in the relevant field (Display by numbers, Profile, Prefix, or Page).

3. To add a new number, click <Add number>.



Figure 3-30. Create New Phone Number Page

4. Fill in the fields, and click <Add>.

The new phone number appears in the list in the Numbering page.

5. To change the profile, in the Profile column select and option from the dropdown list.

6. To remove a phone number, in the Remove column, select the relevant checkbox and click <Remove number>.

The phone number is removed from the list.

Telco Services

You can manage and configure telco-related services and options for the device.

To configure telco services:

1. In the navigation pane of the Device Configuration page, click <Telco Services>.

The Telco Services page varies per device type, hardware and software

versions, and the provider's system capabilities. indicates telco

service enabled; indicates service disabled.



Figure 3-31. Telco Services Page

2. To filter the display, select an option from the relevant field at the top of the page (Display by numbers, Profile, Prefix, or Page).

3. To view device details per number, in the Number field, click a number link.



Figure 3-32. Telco Services for Selected Device Number – Expanded View

4. To expand or collapse the page display, in the upper right corner of the page,

click or .

The following figure shows the collapsed view of the page, where you can click a link to view related details (as shown in the expanded view in the previous figure).



Figure 3-33. Telco Services for Selected Device Number-Collapsed View


6. Click <OK> to save the changes.

Table 3-13. Device-Related Telco Services Parameters


Voicemail Enables recording voice message from called party.

In case of unavailability, on busy, on no-answer of called number for which voicemail has

been activated, all incoming calls will be redirected to voicemail. There is an additional

option to redirect all incoming calls to voicemail. Options to configure include:

• Active/De-active

• Voicemail password

• Voicemail email

• Voicemail’s owner name.

Configured per any number of the device separately.

• Status: Enabled/Disabled service. If voicemail is enabled, every field of “Call

Forwarding” can be set to “Voicemail” instead of a phone number, so forwarding will

be to voicemail and not to a specific number. Service default: deactivated.

• Name: Enter name to send voicemail message to the subscriber with this name in the

“to” field. For example: If the email address is [email protected], and the name is

“John Smith”, then the “to:” field of the email will be “John

Smith<[email protected]>”. This feature is good for automatic email filtering and

dispatching.

• Email: Enter email address to send a voice file of the voice message to the specified

email address, and to keep the message in the voicemail system to be heard by the

subscriber.

• Pin code (4 digits): enter 4 digits for private access.

Note: Voicemail activation/deactivation is not an immediate operation. Once per 24 hour

interval, the system refreshes the voicemail status and only after that, voicemail is active

and running.






Call Forwarding Configured per any number of the device separately. Enables redirecting incoming calls

to redirected number to voicemail.

Service can be activated and deactivated using dialing sequence. Service default:

deactivated.

• Unconditional: All incoming calls are redirected to another number or to voicemail. If

voicemail is activated, and unconditional forwarding is enabled, the field displays the

text “voicemail”. If this condition is enabled (the checkbox is checked), then the two

other features are irrelevant and disabled.

• Busy: All incoming calls are redirected to another phone number or to voicemail when

the line is busy.

• No answer or Unavailable: “No answer” call forwarding also applies for “call waiting”.

If this feature is enabled, “call waiting” calls with timeouts (where the call has not

been accepted by the caller after a period of time as defined in the server) will be

call-forwarded.

CLI Restriction Enables hiding or showing caller-id (CLID) for outgoing calls.

Service can be activated and deactivated permanently (by Operator) or temporarily (by

user per each call) using dialing sequence. Service default: deactivated.

Outgoing Call

Barring

Enables blocking outgoing calls to specific prefix. Can configure up to 6 call barring

programs per country code. Each program may contain up to 20 blocking rules. A rule is

a pair of directions (“to” and/or “not to”) and numerical prefix combinations.

Service’s program can be activated and deactivated using dialing sequence. Service

default: deactivated

Incoming Call

Barring

Enables blocking of all incoming calls. Service message (announcement) is played for

incoming call. Service can be activated and deactivated using dialing sequence. Service

default: deactivated.

Do Not Disturb Enables redirecting incoming calls to voicemail or service message. A service message is

played to the calling party before call is redirected. Service can be activated and

deactivated using dialing sequence. Service default: deactivated.

Anonymous Call

Rejection

Enables rejecting calls when caller id is hidden (anonymous). Service can be activated

and deactivated using dialing sequence. Service default: deactivated.

Call Return Enables dialing to last incoming/missed incoming call originator using dial sequence.

Service is always activated.

Scheduled Call

Forwarding/

Configured per any number of the device separately. Enables scheduling unconditional

call forwarding to a specific destination or to voicemail. User can schedule only one

event per day. Service runs in the background and has a lower priority than

unconditional call forwarding, DND or Incoming call barring, but higher priority than

conditional forwarding (on Busy or No Answer). Service default: deactivated.




General

Deactivation

General deactivation provides the user with the ability to temporary deactivate (and

later reactivate) all active supplementary services. The following services are controlled

by this service:

• Outgoing call barring

• Call forwarding unconditional

• Call forwarding unconditional to voicemail

• Call forwarding on Busy

• Call forwarding No Reply

• Do not Disturb

• Anonymous call rejection

• Incoming call barring.

Routing Based on

CLI

Permanent service that provides call routing according to specified phone number type.

Options include: Phone (default), Fax, POS.

Group Name Permanent service that enables provider to group numbers for further configuration.

Provider can copy services configurations from one number to other numbers belonging

to the same group. Only one group can be assigned to the number. Service default: no

assigned group.

Enables grouping of “call forwarding” calls. If some number are defined on a group, and

there is a active “call forwarding” setting defined on the number, then this setting will

apply to numbers in the group. Click <Add> to add a group title and description to

selected group. Click <Assign> to assign the group name and add it to the list.

Note: Unassigned groups are unused groups with no numbers assigned to them and are

automatically deleted after saving the settings.

Outgoing Line

Lock

Service configurable by provider only. Provides blocking all outgoing calls (except

emergency calls) from specific phone number. Service default: activated.

Incoming Line

Lock

Service configurable by provider. Provides blocking all incoming calls from a specific

phone number. Service default: activated.

Leading Numbers Permanent service that provides information about VoIP trunks that accept incoming

calls to a specific number. VoIP trunk configuration is available only in “Device

Configuration/Telephony” tab. There is no default for the service.

Caller ID Permanent service that provides information about VoIP trunks where a specific number

is shown for an outgoing call. VoIP trunk configuration is available only in ”Device

Configuration/Telephony” tab. There is no default for this service. Caller ID service

provides the following information:

• Is no VoIP trunks - “–“

• DDI or PBX extension is configured on digital or E1 boxes – “DDI”

• External equipment: for main number -“1”, for rest of numbers “-”

• E1 for main number “1-31”

• For other cases - “1,2,3,4”




Advice of Charge AOC, for digital devices. Enables/disables metering. Enables local call-charge recording

and billing. Enabled, Disabled. Options are available for analog and digital devices, but

the settings differ:

• For analog devices: Options are Enable/Disable and the call-charge tone frequency (in

the Metering Profile field). Call-charge tone frequency should be set according to the

local PBX unit.

• For digital devices: Options are Enable/Disable and Advice of Charge configuration.

AOC has its own popup configuration window for setting related parameters. (Refer to

the AOC procedure following this table.)

Encrypted Call

Between Offices

Sets encryption settings (Off, On, Encrypted only). When encryption is enabled, you can

set MD5 (Send, Skip).

Direct Dial In Caller ID type (Device trunk number, DDI, PBX extension).

Table 3-14. Additional Device-Related Telco Services Parameters


Music On

Hold/Call Transfer

Sets music on hold or call transfer.

Call Waiting If set, and a device is in use by one caller (there is calling session in progress), then the

other callee will get a vocal indication during the session that someone else is waiting on

the line. The device itself will “accept” call-waiting calls, if there is an available trunk to

accept the call, that is, if the called number is assigned to 2 trunks, then there will be

two “call-waiting” options, one for each trunk (and not for the same trunk).

This option, as a result, is closely connected to the “Numbering” feature in the

Telephony page.

Hot Line Point-to-point communications link where a call is automatically originated to a preset

destination without any additional action by the user (available when the end device

that is attached to the RAD device goes off-hook). Options include:

• Timeout: “Off-hook” timeout after which the device dials the hotline number. The

timeout count starts automatically if no other button has been pressed. (The timeout

does not start after a previous session has ended.)

• Tel. Number: Number to call when a timeout has occurred.

Service Configuration Options

Some services can be configured using three ways.

• Subscriber Interface

• Provider Interface

• Dialing sequence: Available for voicemail for activating/deactivating unconditional call forwarding to VM and for listening to incoming messages.



Table 3-15. Available Service Manipulation Options

Service Name Provider Interface

Subscriber Interface

Dialing Permanent Service

Voicemail

Call Forwarding

CLI

restriction/presentation

Outgoing Call barring

Incoming Call barring

Do not disturb

Anonymous Call

Rejection

Call Return

Scheduled call

forwarding

Outgoing Line Lock

General deactivation

Routing based on CLI

Group name

Incoming Line Lock

Leading Numbers

Caller ID

To configure AOC:

1. In the Advice of Charge field (which appears for an AOC-enabled digital device), click <Configure>.

Figure 3-34. AOC Field



Figure 3-35. ISDN Advice of Charge Configuration Page


Table 3-16. ISDN Advice of Charge Page Parameters


Protocol ETS 300, ItalTel

If set to ItalTel, all other fields are disabled.

Metering Currency, Units

If set to Units, then the “Per metering” and the “AOC-S (start)” fields are irrelevant

Type Select the relevant checkbox(es) to enable the AOC type.

For AOC-S type, there are additional parameters to configure: Basic Rate, Attempt Rate,

and Setup Rate.

The basic currency charge units are changed according to the provider’s currency and

saved as 1/100 of the currency for example, in cents and not in Euro).

Email Settings

You can manage and configure email settings for relevant devices.

To configure email settings:

1. In the navigation pane of the Device Configuration page, click <Email Settings>.

Figure 3-36. Email Settings Page



2. In the Mail server SSL support field, select an option from the dropdown list (Disabled, Enabled, SSL only).

3. In the Email box size (Mb) field, type the email box size.

4. To add a new email account, in the Email accounts area, click <Add new email account> and fill in the relevant fields.

Firmware

You can configure the firmware version of the device to change model, hardware, and software settings.

After you have changed the firmware version settings, you cannot change any of the other parameters until you store or restore the changes.

To configure firmware settings:

1. In the navigation pane of the Device Configuration page, click <Firmware>.

2. Click <Features Description> to display feature details.

Figure 3-37. Firmware Page


Table 3-17. Firmware Page Parameters


Model name Model name of device. If changed, then a new set of hardware and their related

software possibilities are displayed.

Hardware set Hardware version of device. Can be changed by administrator only. If changed, then its

related software possibilities are displayed. If you do not want to change the software

version settings, click the <Restore> link shown on the software version changes state

view at the bottom of the version configuration view, as described in the procedure

following this table.

Software installed Software version of device. Choose an option from the dropdown list to change the

version. A message appears at the bottom of the Firmware page with links to proceed

with the changes (that is, to update, save or restore the changes), as described in the

procedure following this table.

Note




External MAC

address

External MAC address.

Internal MAC

address

Internal MAC address.

OS Version

features

Displays current OS version features of the device.

Changing the Software Version

To change the software version:

1. In the Software Installed field dropdown list of the Firmware page, choose a software version option to which you want to upgrade the device.

Figure 3-38. Software Version Changed

2. Do one of the following:

To upgrade the device with the new software version, click either <Upgrade Device>.

A message window opens, prompting you to confirm. Click <OK> to confirm the upgrade.

To restore the old settings, click <Restore Device Version>.



Examining Services

You can examine the status of the device services and refresh the data.

To examine device services:

1. In the navigation pane of the Device Configuration page, click <Examine Services>.

The testing process starts, and the results are shown in the resulting Examine Services page. At the top of the page, the information table displays the device’s current IP address (if known). The table has columns for service name, service port number, and service status. When the service is stable, the Status column shows “Ready”.

Figure 3-39. Examine Services Page

2. To refresh the data, click <Refresh>.

Removing a Device Account

To remove a device account (relevant for administrators only):

1. In the Device Search Results page, select the relevant device (with Available status), and click <Remove>.

The Cancel Device page opens in view mode, displaying a status message at the top of the page that the device was canceled (detailing when and by whom), and that you cannot make changes to the account information at this time.



Figure 3-40. Cancel Device Page

2. Click <OK (Remove)> to remove the selected device.

A message window opens, prompting you to confirm. Click <OK> to confirm the removal.

There is no "Undo" feature for removing, so be careful!

Viewing a Text Report

You can view text reports for device account profiles in the same manner as for subscribers. Refer to the previous Viewing a Text Report section in the Subscriber Management Task section.

Adding a New Device Account

To add a new device account (relevant only for administrators and power users):


2. In the Provider home page, click <Find Subscriber> to find the subscriber account for the device account.

3. In the Subscriber Search Results page, select the relevant subscriber and click <Edit> to open the Subscriber Properties page.

4. Click <Configure Devices> to open the Device List page for the selected subscriber.

Figure 3-41. Device List Page

Note



5. Click <Add New Device>.

Figure 3-42. New Device Configuration Page

6. Fill in the fields, and click <Next> (or click a menu option in the navigation pane) to proceed with the device configuration.

7. In the navigation page, click <Save Only> to save the device account information.

A message window opens, prompting you to confirm the new device creation, and warning that once created the new device cannot be removed.

Be sure you synchronize the newly created account parameters with the actual configuration parameters of the device (if available).

8. Click <OK> to confirm the new device creation.

A message window opens, confirming the successful device creation and that you will be redirected to the Device List page.

9. Click <OK> to open the Device List page.

It is recommended that you open the device account you have just created to check (and update) the data you have stored for the account and have actually configured in the device.

RADview-SC/IPV Ver. 2.84 Configuring RADview-SC/IPV 4-1

Chapter 4

Configuring Typical Applications This chapter lists the procedures for the configuration of a typical application using RADview-SC/IPV.

4.1 Configuring RADview-SC/IPV

Configuring a typical RADview-SC/IPV application includes:

• Logging In to RADview-SC/IPV (refer to Chapter 2, Using the Graphical User Interface).

• Managing and Configuring Subscriber and Device Accounts (major tasks for Operators/technicians, refer to Chapter 3, Configuration Management):

Subscriber Management/Configuration

Device Account Management/Configuration

Viewing and Modifying an Existing Device Account.

• Performance Monitoring (Root Provider monitoring tasks, including viewing device reports and status, refer to Chapter 5, Performance Management):

Viewing Remote Analysis Statistics (for Root Provider only)

Viewing CDR Information (for Root Provider only)

Viewing CDR Extraction Results (for Root Provider only)

Searching for Pending Devices

Displaying Device Service Status (for Root Provider only).

• Security Administration (for Root Provider only, refer to Chapter 6, Security Management):

Accessing Administrative Tools

Managing Operator Accounts

Changing Provider Passwords

Managing Massive Upgrades (upgrading multiple IPVgates)

Metering Configuration

Configuring Telco Profiles

Generating the Master Password

Changing Device Default Parameters

Chapter 4 Configuring Typical Applications User's Manual

4-2 Configuring RADview-SC/IPV RADview-SC/IPV Ver. 2.84

CDR File Creation Process Configuration

Viewing License Information

Managing the Device Monitoring System Map

Outgoing Call Routing Management.

• Troubleshooting (refer to Chapter 7, Troubleshooting):

Error Management System

Forgotten Login Name or Password

Synchronizing Device Account Data.

RADview-SC/IPV Ver. 2.84 Viewing RADview-SC/IPV Reports 5-1

Chapter 5

Performance Management This chapter describes how to use RADview-SC/IPV to monitor IPVgate performance reports.

5.1 Viewing RADview-SC/IPV Reports

RADview-SC/IPV enables you to monitor current device and system settings, using the following reports:

• Remote analysis statistics (for Root Provider only)

• CDR information (for Root Provider only)

• CDR extraction

• Device monitoring system (to view color-coded device states)

• Search for pending devices

• Search for errored transactions (refer to chapter 7 Troubleshooting).

Viewing Remote Analysis Statistics (for Root Provider only)

The Root Provider can view remote analysis statistics for the device.

To view remote analysis statistics:


2. In the Provider home page, click <Reports>.

Figure 5-1. Reports Page

3. In the Reports page, click <Remote Analysis>.

Chapter 5 Performance Management User's Manual

5-2 Viewing RADview-SC/IPV Reports RADview-SC/IPV Ver. 2.84

Figure 5-2. Remote Analysis Query Page

4. Select the Show checkbox to show the parameter in the Device Usage Results page. This also enables the relevant field for editing. (Selecting an option in the Call Type field filters the page display/options.)

5. Click the Sort radio button to sort the report column to begin with the selected option.


7. Click <Submit Query.

The Remote Analysis page opens, displaying data per your specified search criteria. This page also includes a search results control bar to navigate to the particular record you need to start from (<Start from record #> button) or create a file without any graphics information called "Text Report" (“Create Text Report" button).

Installation and Operation Manual Chapter 5 Performance Management


Figure 5-3. Remote Analysis Page

8. To navigate to a particular record from which to start, click <Start from record #> to navigate to the particular record from which you need to start.

9. To create a text report file (without graphics), click <Create Text Report>.

10. To sort the list per specific column, click the desired column title.

The arrow on the left of the title shows the direction of the current sort order.

11. If there are many result rows (that exceed the page size), the Record # field appears at the bottom of the page, displaying additional ranges of rows. Click a number to display the row.

12. To view additional transaction details, click the row to open the Transaction Details page.

Figure 5-4. Transaction Details Page



13. Click <Close this window> to close the Transaction Details page and revert to the main Remote Analysis page.

14. Click <Reset to defaults> to reset the page to default settings.

Table 5-1. Remote Analysis Query Page Parameters


Subscriber

Information

Login name: Subscriber login name.

Device number: Number of device that has the transaction.

Transaction

Address

Source: Transaction source address (for example, incoming email).

Destination: Transaction destination address (for example, an email account registered

on the device email server).

Transaction

Identifier

Transaction identifier.

Transaction Date

Range

Transaction registration time (when registered), the time range to find transactions

within.

From: Starting date.

Until: Ending date.

Note: The difference between transaction and event dates is that the transaction date is

the date on which RADview-SC/IPV registered this transaction, and the event date is the

date on which the device registered the transaction. It is useful to remember that the

device can send a transaction every day or month, so these two times can be different.

Event Date Range Transaction start time (when occurred), the time range of time to find transactions

within.

From: Starting date.

Until: Ending date.

Transmission

Details

Message type

Call type

Ending status

Duration time (seconds)

Transaction size (KB)

Quality of Service QoS.

Packets lost (%)

Jitter

Delay

Transaction

Direction

Transaction direction

Any, Incoming, Outgoing

[Submit Query] Click <Submit Query> to submit search criteria for generating the report.

[Reset to

defaults]

Click <Reset to defaults> to reset the search terms to their default values



Viewing CDR Information (for Root Provider only)

You can view call detail record information for the device.

To view CDR information:



3. In the Reports page, click <CDR Information>.

Figure 5-5. CDR Information Page

4. Fill in the fields to filter the report look and criteria, as described in the following table.

As shown in the following sample report, the numbers, dates, and times are formatted to the required format, and if the equipment is known by IP address, then its name is displayed.



Figure 5-6. Sample CDR Information Report Page

5. Click a column header to sort the report to that field.

6. To change the viewing style, choose an option from the dropdown list and click <Apply View>.

Table 5-2. CDR Information Page Parameters


Viewing Style Determines the report look/display, where the number format can be either:

• International

• Local: When selected, an additional field, Country (dropdown list), appears (to the

right of the Time Zone field) for choosing the local country for displaying numbers of

this country in local format, and all other numbers in international format. (The list of

the countries is the same as for the device monitoring system.)

• Time zone: Determines the time zone of the report. All dates and times are kept in

the system in the GMT time zone. This field enables displaying the dates and times in

a convenient and familiar way.

From Number The starting/outgoing number, which can be the main number or one of the additional

numbers of the device, according to the selection. Wildcards (*) are accepted. The

number should be entered in international format, regardless of the “viewing style”.

To Number The incoming call number (to which the call was made). The number should be entered

in international format, regardless of the “viewing style.

Direction Any, Incoming, Outgoing

From Date Date, Type of date, and Time fields.

Date type options include:

• Invite: Call was initiated but not started

• Start: Call started

• End: Call ended

The date and time should be entered in GMT, regardless the settings of the “Viewing

Style




To Date Date, Type of date, and Time fields.

Date type options include:

• Invite: Call was initiated but not started

• Start: Call started

• End: Call ended

The date and time should be entered in GMT, regardless the settings of the “Viewing

Style

Duration Duration of the call, from “Start” time, to “End” time. Duration can be less than, equal

to, or more than the duration time (displayed in minutes and seconds).

Forwarded Calls May be included in the report, excluded from the report, or may be the only calls in the

report.

From Equipment Equipment that is defined in the “Outgoing Call Routing management” module. If specific

equipment is selected, the report will show only the calls that went out from the

equipment.

To Equipment If a specific equipment is selected, the report will show only the calls that came in to the

equipment.

[Submit Query] Click <Submit Query> to submit search criteria for generating the report.

[Reset to

defaults]

Click <Reset to defaults> to reset the search terms to their default values.

Viewing CDR Extraction Results (for Root Provider only)

You can view call detail record extraction results for the device.

To view CDR extraction results:



3. In the Reports page, click <CDR Extraction>.



Figure 5-7. CDR Extraction Page

4. Fill in the fields to filter the report look and criteria, as described in the following table.

As shown in the following sample report, the numbers, dates, and times are formatted to the required format,

Figure 5-8. Sample CDR Extraction Report Page

Table 5-3. CDR Extraction Page Parameters


File Identifier File identifier number.

Source Process Source process.

Destination

Process

Destination process.

File Name Full path and file name.




File Format File format (ASCII).

File Type File type.

File Status Current file status.

Destination Host Destination host.

Date Date of extraction.

Provider Provider name.

Searching for Pending Devices

You can search for pending devices.

To search for pending devices:

1. In the Reports page, click <Search for Pending Devices>.

Figure 5-9. Search for Pending Devices Page


3. Select the Show checkbox to show the parameter in the Pending Devices Search Results page.

4. Click <Search> to search for pending device.

The Pending Devices Search Results page opens, displaying pending device data.

5. Click <Reset> to reset to default parameters.


5-10 Displaying Device Service Status (for Root Provider only) RADview-SC/IPV Ver. 2.84

Table 5-4. Searching for Pending Device Parameters


Device Number Device number.

Date Range From date, Until date. (Click the calendar button and choose a date)

Operator Opereator who has updated device information

Pending Type Any, Upgrade pending, Update pending

[Search] Click <Search> to search for pending device.

[Reset] Click <Reset> to reset to default parameters.

5.2 Displaying Device Service Status (for Root Provider only)

You can view device status as follows:

• In the navigation pane of the Device Account Configuration page, click <Examine Services> to display all services available for examination, as well as the device’s full Internet name and IP address. (Refer to the Examine Services section in Chapter 3, Configuration.

OR

• Use the device monitoring system to display the state of multiple devices concurrently, as well as a particular device state, as explained in the following procedure.

Using the Device Monitoring System to Determine Status

To use the device monitoring system:


2. In the Provider home page, click <Device Monitoring System>.


RADview-SC/IPV Ver. 2.84 Displaying Device Service Status (for Root Provider only) 5-11

Figure 5-10. Device Monitoring System Page

3. In the Select a tree view dropdown list, choose a tree view display option:

ISPs by area code

Country codes

Device models by Hardware

Device models by Software

Hardware by Software

Software by Hardware

Software by Device Models.

4. In the tree, click a node to display its contents. (To display a list of all device accounts registered with this Provider, in the navigation tree, click the uppermost node.)

The results appear in the device view area on the right of the page, showing the device accounts.

The previous figure shows nine devices registered with an ISP called "CTE" (highlighted in bold font in the navigation pane on the left). Color coding indicates device status (as shown on the fields and buttons in the device view area, and on the checkboxes (squares) in the monitoring system control bar at the bottom of the page).

5. On the monitoring system control bar (at the bottom of the page), select or clear the checkboxes to display or hide the devices according to their states, as described in the following table.



Table 5-5. Device States and Color Codes

Device State Color Possible Values / Remarks

Alive Green A fully functional device.

Registration Error Olive The device is not registered in the

ISP DNS system. Its IP address is

unknown.

No Response Red The device does not reply to the

RADview-SC/IPV test request.

IP overload Blue The IP address of the device was

overridden by another device at the

device’s boot time.

Partial Access Orange The SIP port status is not equal to

the Upgrade port status.

New Grey There is no information about the

device ports.

To minimize the number of devices displayed:

• In the Prefix field, located on the monitoring system control bar, specify the device number to display only devices that start with this number.

• After the "Refresh Period" ends, the device accounts list is retested automatically.

To display additional device information:

• In the device view area, place the mouse on a button representing a device to display a tooltip (table).

A table appears, displaying additional information, as shown in the following figure and described in the following table.

Figure 5-11. Additional Device Information Table


RADview-SC/IPV Ver. 2.84 Displaying Device Service Status (for Root Provider only) 5-13

Table 5-6. Additional Device Information Table Parameters


Device Full device DNS name, constructed from the number and the top-level domain name for

which the device is configured.

Service Provider Service provider title where the device is registered.

IP Address The device’s IP address or in case of IP overload, the IP address of this device before it is

overridden by another device (its name included).

Subscriber The device owner’s first and last names.

Software Version The software version currently installed on the device.

To display the configuration of a device:

• In the device view area in the Device Monitoring System page, click the button representing the device.

The Device Configuration page opens, where you can view extended information about all service states of the device, as described in the Examine Service section in chapter 3, Configuration.



RADview-SC/IPV Ver. 2.84 Accessing Administrative Tools 6-1

Chapter 6

Security Management This chapter describes how administrators can use RADview-SC/IPV to manage users and access security.

Only a Root Provider with administrator rights can access RADview-SC/IPV administrative tools and perform the security management tasks discussed in this chapter.

6.1 Accessing Administrative Tools

Administrators can access the RADview-SC/IPV administrative tools.

To use the administration tools set:


2. In the Provider Home page, click <Administrative Tools>.

Figure 6-1. Administrative Tools Page

Provider Account Management (Common Tasks)

Every Provider account has some configuration parameters, as shown in the Administrative Tools page, described in the following table.

Note

Chapter 6 Security Management User’s Manual

6-2 Managing Operator Accounts RADview-SC/IPV Ver. 2.84

Table 6-1. Provider Account Management Page Parameters


Manage

Operators

Subsystem for manipulating operator account information (changing, canceling, and so

on).

Change Provider

Password

Main Provider password that every operator must know to successfully log in to

RADview-SC/IPV.

Massive Upgrade

Manager

Enables upgrading multiple devices simultaneously, where you can create new task to

view options and real-time information (statuses) about the created task. Searches for a

task by task ID or by device number and displays data to upgrade globally throughout

the system.

Metering

Configuration

Enables defining the “Pulse” length for a prefix (a parameter that is related to billing

information).

Telco Profiles

Configuration

Enables configuring and managing telco profiles.

IPVgate Massive

Password

Generator

String used as the administration password for IPVgate, when running software versions

1.6 and above.

Provider/Device

Defaults

Default parameters for newly created device accounts (phone system configuration,

VPN, and so on), and provider defaults (Telco Server Status, and so on.).

CDR Process

configuration

Parameters to control CDR file creation and transferring.

Licenses

Information

View-only window showing information regarding the number of licenses that providers

have and that are in use.

Monitoring

System Map

Area codes connected in a tree display, representing the physical area of devices

connected and registered for a particular Provider.

Outgoing call

routing

management

Management and debugging modules that enable the operator to define which routing

equipment (gateway) will handle which dialed number/prefix (outgoing call)

This is the entry point for changing the core Provider parameters, so be careful.

6.2 Managing Operator Accounts

Administrators can manage operator accounts.

To manage operator accounts:



3. Click <Manage Operators>.

Note

User’s Manual Chapter 6 Security Management

RADview-SC/IPV Ver. 2.84 Managing Operator Accounts 6-3

Figure 6-2. Manage Operators Page

4. To sort the list of results, click a column title.

The arrow on the left of the title shows the current sort order direction. If there are many results, ranges appear at the center bottom of the page. Click one of the ranges to link to that set of results. The current range is not a link.

5. In the Select column, click the radio button of the relevant operator account to opens its profile page.

Figure 6-3. Operator Profile Page

6. Fill in the fields, as shown in the following table.

7. Click <Submit> to submit the changes.

8. To undo the changes, click <Undo>.

9. If you do not want to make any changes, click <Close this window>, or close the window.

After changing the operator's status to "Unavailable", the other parameter modifications do not take effect. However, if you change the operator status to "Available", the other changes you make will be stored also.

Login Password and Password Expiration Period are the only two modifiable fields in the administrator account.

Note


6-4 Managing Operator Accounts RADview-SC/IPV Ver. 2.84

Table 6-2. Operator Profile Page Parameters


Status Operator account status.

Available, Unavailable

Login Name Operator login name.

Login Password Operator login password.

Minimum of 6 characters, and cannot be the same as the operator login name.

Password

Expiration Date

After this date, the operator is prompted to change the login password.

Password

Expiration Period

After this time period elapses, the operator is prompted to change the login password.

Full Name First and last names of the operator.

Email Address The operator’s email address.

Group

Membership

The operator’s access level. Controls the access to the Provider account features and

data.

Administrators

Power User

Reseller

Technical Support

Viewer

To add a new Provider:

1. In the Provider Home page, in the Administrative Tools list, click <Add New Provider>.

The New ISP Account Configuration page opens, displaying the Main Preferences page with fields enabled for editing/adding new Provider data.

Figure 6-4. New ISP Account Configuration Page – Main Preferences

2. Fill in the relevant fields for ISP title, DNS name, and contact person.


RADview-SC/IPV Ver. 2.84 Managing Operator Accounts 6-5

3. To configure the ISP main password, in the navigation pane (on the left), click <ISP Main Password> and type the password in the relevant fields. (Passwords must be at least six characters long.)

Figure 6-5. New ISP Account Configuration Page – ISP Main Password

4. To configure the Administrator password, in the navigation pane (on the left), click <Administrator Password> and type the password in the relevant fields.

Figure 6-6. New ISP Account Configuration Page – Administrator Password

5. In the navigation pane (on the left) , click <Finish (Save)> to save the changes.

A message window opens, prompting you to confirm creation of the new ISP account now. Click <OK> to confirm.

A second message window opens, confirming that a new ISP record was successfully added. Click <OK> to open the new ISP page that you created.


6-6 Changing the Provider Password RADview-SC/IPV Ver. 2.84

Figure 6-7. New ISP Record Confirmation

6.3 Changing the Provider Password

Administrators can change the Provider password.

To change the Provider password:



3. In the Administrative Tools page, click <Change Provider Password>.

A message window opens, warning that you are about to change the Provider password and prompting you to confirm.

4. Click <OK> to proceed, and to open the Change Provider Password page.

Figure 6-8. Change Provider Password Page

5. Enter the required information.


RADview-SC/IPV Ver. 2.84 Managing Massive Upgrades 6-7

6. Click <OK>.

The new Provider password is established. If any information is wrong, an error message appears.

Changing the Provider password affects all operator accounts. It is highly recommended to inform all operators of the password change.

6.4 Managing Massive Upgrades

Administrators can perform massive upgrades to upgrade the software versions of multiple devices concurrently. (Operators without administrator rights can upgrade individual devices in the Device Configuration page, as explained in chapter 3, Configuration Management.)

The massive upgrade task is a set of rules by which the system chooses devices to upgrade. The list of devices may be updated by changing the task devices list creation rules. The rule consists of parameters such as target device software version, FTP servers, IP addresses the devices use for new software versions, the date for starting this upgrade task, and so on.

To access the Massive Upgrade Manager:



3. In the Administrative Tools page, click <Massive Upgrade Manager>.

Note


6-8 Managing Massive Upgrades RADview-SC/IPV Ver. 2.84

Figure 6-9. Massive Upgrade Manager Page Displaying System Information

4. In the Search fields, enter the relevant info (task ID or device number).

5. Click <Search> to display a list of the massive upgrade tasks.

Figure 6-10. Massive Upgrade Task List

6. View the following table for descriptions of the massive upgrade tasks.

Table 6-3. Massive Upgrade Manager Tasks


Queued Newly created tasks added to the Massive Upgrade system task execution queue.

In progress Tasks that are currently running.

Canceled Tasks with status of "Queued" or "In progress" that have been canceled.

Finished Tasks that have completed execution.

Exhausted Tasks that have exceeded the 24-hour task lifetime period with devices still remaining to

be upgraded.



To view task parameters:

• In the Massive Upgrade Task List, double-click the relevant task row.

The Massive Upgrade Manager page opens, displaying the selected task's parameters (as read-only, disabled for editing).

Figure 6-11. Select Task's Parameters

You can click on options in the navigation pane on the left to perform related operations (as described in the following sections):

• Advanced search

• Create new task

• Change/view existing task

• View system information.

Performing Advanced Searches

Administrators can perform advanced searches for the massive upgrade task.

To perform an advanced search:

1. In the navigation pane of the Massive Upgrade Manager page, click <Advanced search>.


6-10 Managing Massive Upgrades RADview-SC/IPV Ver. 2.84

Figure 6-12. Advanced Search Page for Massive Upgrade

2. Select the parameters to search for a particular massive upgrade task and click <Search>.

The tasks search results page appears.

3. Select the task you wish to reconfigure or view and click the corresponding row. Wait for the task details screen to appear.

Creating and Editing Tasks

Administrators can create new tasks and edit existing massive upgrade tasks.

To create a new task:

• In the navigation pane of the Massive Upgrade Manager page, click <Create new task>.

Figure 6-13. Create New Task Page for Massive Upgrade



To change the parameters of a task:

1. Find the task by clicking one of the following Massive Upgrade navigation pane options: <System information>, <Change / view existent task>, or <Advanced Search>.

2. Click the corresponding row on the task search results screen.

The screen with the task details appears.

The task must be in "Queued" status in order to be able to change its parameters settings.

3. To configure a particular task, in the Upgrade Device to the following software version field, from the dropdown list, select the target software version for upgrading the IPVgates.

Only IPVgates running a software version different from the version you choose will be upgraded.

4. (Optional) Fill in the remaining optional parameters, as desired:

Decide if you want the Massive Upgrade system to verify that the devices are capable of running the specified target software version. Do not select this check box if you want to upgrade an IPVgate that has an account that is not properly configured.

Specify the software version currently running that has to be upgraded.

Specify IPVgates whose number starts with a particular prefix. This is useful for upgrading devices by location.

Upgrade devices registered with a particular FTP server by specifying the FTP servers in the FTP servers to use/Available FTP servers fields.

Viewing System Information

Administrators can view massive upgrade system information.

To view system information:

• In the navigation pane of the Massive Upgrade Manager page, click <System Information>.

The System Information page opens, displaying an up-to-date view of the Massive Upgrade system. Data is shown in three tables in this page, as described in the following table.

Note

Note


6-12 Metering Configuration RADview-SC/IPV Ver. 2.84

Figure 6-14. System Information Page

Table 6-4. System Information Status Tables


FTP server List of servers where the latest device software version is located. Every device has a

parameter called "FTP server IP address" that must be set to one of these servers’ IP

addresses. When a device receives an upgrade event, it loads the software version

binary file from the server that the IP address used for the "FTP server IP address"

parameter value.

Connections FTP server connections:

• Maximum: Shows the maximum size of the connections queue.

• Currently in use: Shows how many devices are currently in this server’s software

version download queue.

Device list usage

statistic

Lists correlation of number of devices per specified status. All devices used/upgraded by

the Massive Upgrade system are registered in this table.

Massive Upgrade

tasks

Lists correlation of number of massive upgrade tasks per specified status. Click the

relevant task status link to view the Massive Upgrade Task list search results page,

displaying tasks according to the selected status.

6.5 Metering Configuration

Administrators can use the Metering Configuration module to define the length of a “pulse” by prefix. This feature allows the system to calculate the amount of pulses per call, and therefore calculate the cost of the call for the given prefix.


RADview-SC/IPV Ver. 2.84 Metering Configuration 6-13

To access the “Metering Configuration” module:



3. In the Administrative Tools page, click <Metering Configuration>.

Figure 6-15. Metering Configuration Page

4. To edit a meter, click the relevant row to display editable fields.

Figure 6-16. Editing a Meter

5. Edit the following fields, as required:

Description

Prefix

Pulse Length (in seconds).

These three fields are the only fields that are needed to define a pulse. The pulse position in the table reflects the pulse priority (that is, positions higher up in the table indicate higher priority).


6-14 Metering Configuration RADview-SC/IPV Ver. 2.84

As shown in the previous figure, “London” is located lower than “United Kingdom”, and the “London” prefix is included in the “United Kingdom” prefix. As a result, the “London” pulse is not implemented!

To move the “London” row up, click <Move up> on the right side of the Edit page, as shown in the following figure. In the new order, the “London” row is located above “United Kingdom”, so the system will check London first and if it is not suitable, the system will proceed through to the lower priority row to search for the matching pulse.

Figure 6-17. Resolved Row Order

6. To save the changes, in the navigation pane of the Metering Configuration page, click<Save Changes>.

A confirmation message appears prompting you to confirm the save operation, or an error message appears, indicating that there is one or more invalid or missing data in one or more of the prefixes. Proceed, as described in Saving and Undoing Changes in the Outgoing Call Routing Management section.

Default Pulse

The system default pulse definition, named "Default", is always lowest priority, located in the bottom row of the Metering Configuration table, and it cannot be deleted. This is to ensure that a matching metering can always be found. New rules added will always be assigned as lowest priority but higher than the default pulse, as shown in the following figure.

Figure 6-18. Adding a New Meter Rule - Default Pulse Remains as Lowest Priority


RADview-SC/IPV Ver. 2.84 Configuring Telco Profiles 6-15

To add new metering:

1. In the Metering Configuration page, click <Add new metering>.

A new pulse is created automatically with higher priority than the default pulse, and the “edit” section appears with empty Description and Prefix fields.

The <Move Up> button is disabled for raising the default pulse priority. And the <Move Down> button is disabled for lowering any other pulse priority to be below that of the default pulse.

2. Edit the fields, as required.

3. To save the changes, in the navigation pane of the Metering Configuration page, click<Save Changes>.

A confirmation or error message appears, indicating that there is one or more invalid or missing data in one or more of the prefixes. Proceed, as described in Saving and Undoing Changes in the Outgoing Call Routing Management section.

6.6 Configuring Telco Profiles

Administrators can configure telco profiles.

To configure telco profiles:



3. In the Administrative Tools page, click <Telco Profiles Configuration>.


6-16 Configuring Telco Profiles RADview-SC/IPV Ver. 2.84

Figure 6-19. Telco Profiles Configuration Page Displaying Profile Configuration

4. In the relevant lists, select the ISP, group, and profile.

After you select the profile, the Profile Configuration area appears (as shown in the previous figure).

5. To create a new group profile, do the following:

1. In the Select Group area, click <Create New Group>.

The new group (New Group #1) appears in the Select Group list.

2. To rename the group, double-click New Group #1 and type a new name.

6. To create a group profile, in the Select Group area, select a group, and in the Select Profile area, click <Create New Profile>.

The new profile appears in the Select Profile list.


RADview-SC/IPV Ver. 2.84 Generating the Master Password 6-17

7. Select the profile.

8. To edit the profile, in the Profile Configuration area, click <Edit>.

The read-only fields become editable.

9. Fill in the relevant fields.

10. Click <Save Changes>.

A message window opens, prompting you to confirm the changes.

11. Click <Save Changes> to confirm.

A message window opens, confirming the data was saved successfully and will be refreshed.

6.7 Generating the Master Password

The Master Password is a string that can be used as the administration password for IPVgate, when running software versions 1.6 and above.

To generate the master password:



3. In the Administrative Tools page, click <IPVgate Master Password generator>.

Figure 6-20. Master Password Generator Screen

(If you do not see the message or a similar one, type "quit" and press <Enter> twice.)


6-18 Changing Device Default Parameters RADview-SC/IPV Ver. 2.84

4. Follow the screen instructions to connect to the device using a serial cable. When you try to log in to the Device, the following string appears:

IPCenter II. Copyright(c) 2000-2003 RAD Systems Ltd. (000522000225)

Password:

5. Copy the string that appears inside the brackets to the right of the Device login prompt (in this example, 000522000225) and paste it into the Product Key field on the screen.

6. Click <Generate Master Password>.

If the Product Key is valid, the Master Password will appear.

6.8 Changing Device Default Parameters

Administrators can changed device default parameters.

To change the default parameters for new devices:



3. In the Administrative Tools page, click <Provider/Device Defaults>.

Figure 6-21. Provider/Device Defaults Page


RADview-SC/IPV Ver. 2.84 CDR File Creation Process Configuration 6-19

4. Change the parameters, as needed.

5. Click <Update Changes> to store the changes.

These parameters are used as default values for newly created devices. Before you make any changes to these parameters, be sure to read the device-related information in chapter 3, Configuration Management.

6.9 CDR File Creation Process Configuration

Administrators can manage CDR process configuration, which consists of these tasks:

• CDR extraction process: The process gets the billing records from the database and stores them in a file. The process needs the base file name string to properly construct CDR file names and the number of records to be stored in a file.

• CDR transfer process: The process gets the files that the previously described process had prepared and tries to send them to the network host defined for this Provider. It needs the host name to receive the files, authentication information, destination host file path, the base name for CDR files, and the number of send retries for file in case of faults.

To configure CDR file creation process:



3. In the Administrative Tools page, click <CDR Process configuration>.

Figure 6-22. CDR Process Configuration Page

4. Change the parameters, as needed.

5. Click <Update changes> to store the changes.

You can also start or stop execution of the CDR process using the <Start> or <Stop> buttons (when available).

Note


6-20 Managing the Device Monitoring System Map RADview-SC/IPV Ver. 2.84

6.10 Viewing License Information

Administrators can view license information.

To view license information:



3. In the Administrative Tools page, click <Licenses Information>.

Figure 6-23. Licenses Information Page

4. Click <Close> to close the window.

6.11 Managing the Device Monitoring System Map

Administrators can manage and configure the device monitoring system map.

To manage the device monitoring system map:



3. In the Administrative Tools page, click <Monitoring System Map>.


RADview-SC/IPV Ver. 2.84 Managing the Device Monitoring System Map 6-21

Figure 6-24. Device Monitoring System Configuration Page

4. To change the configuration of the existing area code, in the area codes tree view (on the left), click the area with which you want to work.

Editable fields appear in the working area (on the right of the page).

Figure 6-25. Area Code Configuration Table


6. To configure outgoing call barring programs, click <Add Barring Program>.


6-22 Managing the Device Monitoring System Map RADview-SC/IPV Ver. 2.84

Figure 6-26. Outgoing Call Barring Programs Configuration

7. Fill in the relevant fields. Fields marked by * are mandatory.

8. Click <Barred Prefixes Explanation> to view the prefix descriptions.

9. Click <Remove Program> to remove an outgoing call barring program.

10. Click <Save> to save the changes.

The changes are stored permanently.

11. To remove the area from the device monitoring system tree, click <Delete>.

Table 6-5. Area Code Configuration Parameters


Country Code The prefix for any phone numbers that belong to this area.

Country Name The name of the area you are working with now.


RADview-SC/IPV Ver. 2.84 Outgoing Call Routing Management 6-23


International

Prefixes

The prefixes for making international calls. These prefixes will be used by default when

you create a new device account.

Note: The prefixes can be configured only if the modified area is in the country level

area.

Long Distance

Prefixes

The prefixes for making long-distance calls. These prefixes are used by default when you

create a new device account.

Note: The prefixes can be configured only if the modified area is in the country level

area.

[Save] Click <Save> to save the changes permanently.

[Delete] Click <Delete> to remove the area from the device monitoring system tree.

[Undo] Click <Undo> to undo the changes.

To add a new area code to the device monitoring system map:

1. In the area codes tree view, locate the area under which you want to create the new area.

2. Click the node named <Add New Area>.

A new area configuration appears in the view on the right of page. The view looks like the one shown previously, except all fields are empty.

3. Work with the new area in the same way as for an existing one (described previously). The only exception is that you cannot delete it.

6.12 Outgoing Call Routing Management

Administrators can use the Outgoing Call Routing module to determine by equipment, rules, and backup plans, how an outgoing call is directed out of the system. The module also provides a “rules debugger”, so settings can be tested before saving, to see if a certain number can go out, and by which equipment.

To access the Outgoing Call Routing Management module:



3. In the Administrative Tools page, click <Outgoing Call Routing Management>.

The Outgoing Call Routing Management page opens, displaying equipment data including title, IP address, port number, and description.


6-24 Outgoing Call Routing Management RADview-SC/IPV Ver. 2.84

Figure 6-27. Outgoing Call Routing Equipment Page

You can click on options in the navigation pane on the left to perform related operations (as described in the following sections):

• Equipment

• Rules

• Rules debugger

• Backup settings

• Save changes

• Undo changes.

Managing Equipment Administrators can add, modify, and delete equipment.

Equipment can be any installed unit or device, for example: gateway, which its IP address and SIP port is known and it purpose is to be a (SIP) calls gateway. There is no testing in the application to determine whether the equipment is actually available, so be careful to enter the appropriate IP and port.

To view and configure equipment:

1. In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Equipment>.

Figure 6-28. Equipment Page



2. To view and modify existing equipment, click the equipment row and edit the fields, as required:

Mandatory fields marked with an asterisk (*) include: Title, IP address, and Port. The Title and IP address have to be unique.

Prefix and Description fields are optional:

Description: Identifies the required equipment in the equipment table.

Prefix: Used for incoming calls, where the system uses the data entered for the country code and the area code of the equipment.

3. To add new equipment, click <Add new equipment>.

4. To delete equipment, select the equipment line and click <Delete>.

A message appears, prompting you to confirm. Click <OK> to confirm the deletion.

The selected equipment row is removed from the table.

If there is a problem with the data, where some data is invalid or missing, then a red message appears in the table in the field.

5. To undo changes, click <Cancel>.

6. To save changes in the database, in the navigation pane of the Outgoing Call Routing Management page, click <Save Changes>.

Defining Rules

Administrators can define rules for outgoing call routing (to specify through which equipment the outgoing calls will be directed).

To define rules:

1. In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Rules>.

Figure 6-29. Rules Page

2. View and modify the fields, as described in the following table.



Table 6-6. Outgoing Call Routing Rules Parameters


Description Enables locating the rule easily.

Protocol The same values as “phone types” in “Device Configuration” module. Currently, it can be

set to “Phone”, “Fax”, or “POS”.

Dir Source direction.

From or Not From

Prefix (Source) Indicates a specific phone number prefix (starting from country code). If a prefix by area

code rule is needed, then the country code and the area code should be entered.

Dir Target direction.

To or Not To

Prefix (Target) Indicates target phone number. If a prefix by area code rule is needed, then the country

code and the area code should be entered. To create an outgoing rule to USA, New

York, the entered target prefix number should be 1212, for example.

Equipment List of available equipment (displayed by title and IP address), as shown in the

Equipment page in this module.

[Move Up]

[Move Down]

The rules order is important: it defines the rules priorities – the higher the rule is

positioned in the table, its priority is higher. When a rule is selected one or more of the

buttons is enabled, and the rule can be moved up or down, by clicking the appropriate

<Move Up> or <Move Down> button.

[Add New Rule] To add a new rule, click <Add new rule>. The new rule line will be appended on the end

of the table.

To add a new rule:

1. In the Rules page, do one of the following:

Click <Add new rule>.

OR

Click the ellipsis (“…”) located to the left of each rule, and in the popup menu that appears, click <Insert>, as shown in the following figure.

Figure 6-30. Rules Popup Menu Options

If you click <Add New Rule>, the new rule line is appended on the end of the table, as shown in the following figure. (If you used the Insert option on the popup menu, the rule is immediately added to the correct location in the table, without the need to move it up in the list.)



Figure 6-31. Edit New Rule Fields

2. To modify a rule, click the rule.

3. Modify the fields, as required.

4. To enable or disable a rule, click the relevant Enabled/Disabled radio button, located on the right of the page.

Disabled rules are colored gray, are inactive and ignored by the system. If required data is invalid or missing, a warning message appears in the appropriate place in the table.

5. Click <OK> to update the data in the table.

6. To save rule and rule priorities changes in the database, in the navigation pane of the Outgoing Call Routing Management page, click <Save Changes>.

To delete an existing rule:

• Click the ellipsis (“…”) located to the left of each rule, and in the popup menu that appears, click <Delete>.

The rule is removed from the table.

Undoing a delete is possible only by refreshing the page in the browser

Using the Rules Debugger

Administrators can use the Rules Debugger module as an immediate testing tool to test the equipment and rules definitions, without having to save any data or monitor the routing equipment. This module acts on saved data, as well as on new or modified data, that has not yet been saved.

To use the rules debugger:

1. In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Rules Debugger>.



Figure 6-32. Rules Debugger Page

2. In the "From" prefix/number field, enter the relevant source number or prefix.

3. In the "To" prefix/number field, enter the relevant target number or prefix.

4. In the Call type dropdown list, choose the call type (phone, fax, or POS).

The results appear in the same window, with a link to the rule that will be activated and also the equipment used, or with a message that there is no appropriate rule that fits the numbers.

5. At the bottom of the page, click the green link to open the rule.

If no rule is available, the message “route was not found” appears.

If this message appears, the system did not find a path from this number to the outside. So be careful to add a default rule that enables a route “from any number to any number”, and set it at lowest priority by placing it on the bottom of the rules table.

Configuring Backup Settings

Administrators can use the Backup Settings module to keep the communication running, even if one or more of the equipment is failing. The module allows setting multiple backup plans, to enable as much flexibility as possible. For each backup plan, the list of available equipment is displayed, and you can choose which equipment is included in the plan. These plans are used in the backup process in the system, without any technician intervention.

To configure backup settings:

1. In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Backup Settings>.

Note



Figure 6-33. Backup Plan Page

2. To add a backup plan, click <Add backup plan>.

3. To edit a backup plan, select a backup plan row and click <Edit>.

As shown in the following page, the “backup plan” is limited only by the amount of the equipment in the system, so all equipment can be used in one backup plan, and some backup plans can use the same equipment in different plans!

Figure 6-34. Adding Equipment to Backup Plan

4. Click <OK> to update the data on the table.

5. To save rule and rule priorities changes in the database, in the navigation pane of the Outgoing Call Routing Management page, click <Save Changes>.



Saving and Undoing Changes

Administrators can save and undo changes made in the different modules of the Outgoing Call Routing Management page.

To save changes to the database:

1. In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Save Changes>.

Either of the following messages may appear: the “Errors” message or the “Saving Confirmation” message.

The “error message” indicates, that there is one or more invalid or missing data in one or more of the modules, and indicates about the place.

Figure 6-35. Error Message

2. Fix all detected errors and click <OK> to close the error message window.

3. In the navigation pane, click <Save Changes> again.

A confirmation message appears.

Figure 6-36. Save Confirmation Message



4. In the message window, click <Save Changes> to send the changes to the server.

If everything is OK, a message appears confirming the successful save operation and that the page is being refreshed.

If you do not want to save changes, click <Cancel> to continue working as before.

To undo changes:

• In the navigation pane (on the left) of the Outgoing Call Routing Management page, click <Undo Changes>.

Changes made are undone in the relevant page/module.



RADview-SC/IPV Ver. 2.84 Error Management System 7-1

Chapter 7

Troubleshooting This chapter describes how to resolve problems that may arise when working with the RADview-SC/IPV IP Telephony management solution.

7.1 Error Management System

Only administrators can access the error management system to view reports showing transactions with errors (with missing or incorrect data).

To access the error management system:


2. In the Provider Home page, click <Error Management System>.

The Error Management System page opens, displaying the following options:

Billing Transactions: Manage billing transactions that failed for some reason.

Find failed to transmit CDR files: Search for CDR files been extracted but not transmitted.

Figure 7-1. Error Management System Page

Finding Erroneous Billing Transactions

Administrators can search for and correct erroneous billing transactions.

To find erroneous billing transactions:

1. In the Error Management page, click <Billing Transactions>.

Chapter 7 Troubleshooting User's Manual

7-2 Error Management System RADview-SC/IPV Ver. 2.84

Figure 7-2. Errored Billing Transactions Finder Page

2. Fill in the required fields, and click <Submit Query> to display transactions that were not properly handled.

Figure 7-3. Erroneous Billing Transactions Search Results Page

3. Selecting the relevant transaction for recovery, and click <Try to Resubmit this transaction>.

User's Manual Chapter 7 Troubleshooting

RADview-SC/IPV Ver. 2.84 Error Management System 7-3

Figure 7-4. Transaction Information Page

4. In the Short description of the action field, enter the description for that task and select the person who requested this task (may be "no one" if you are the administrator).

5. Click <Recover>.

RADview-SC/IPV attempts to resubmit this transaction.

Finding Failed to Transmit CDR Files

Administrators can find the CDR files which were extracted but for some reason not transmitted.

To find the extracted/not transmitted CDR files:

1. In the Error Management page, click <Finding Failed to Transmit CDR Files>.

Figure 7-5. Finding Failed to Transmit CDR Files Page

2. At the top of the page, enter search rules in the relevant fields:

From date: The starting date for the search.

Until date: The date to end the search (up to and including).

Destination Host: The destination host DNS name / IP address to search.

3. Click <Find> or click <Enter>.

Chapter 7 Troubleshooting User's Manual

7-4 Synchronizing Device Account Data RADview-SC/IPV Ver. 2.84

Figure 7-6. Find failed to transmit CDR Files Search Results Page

These files are placed in the folder named /billing/files/trans on the database server.

To place a file back into the Send queue:

1. Select the relevant checkbox (in the Retry column, the first column located on the left of the table).

2. Click <Submit>.

7.2 Forgotten Login Name or Password

The "Administrator" account cannot be canceled. Therefore, the ISP administrator must remember the password of the “Administrator” operator. If you have lost this password, contact RVS Systems support.

7.3 Synchronizing Device Account Data

It is important to synchronize device account data for optimal monitoring of the device in its current state.

To synchronize device account data:

• In the navigation pane of the Device Configuration page, click <Update All>.

This updates the device physically with all the data stored until now in the device account. After the operation succeeds, the account and device data are fully synchronized.

RADview-SC/IPV Ver. 2.84 Preconfiguring IPVgate for Management A-1

Appendix A

Preconfiguring IPVgate for Management This appendix identifies the steps required to set up and enable IPVgate.

IPVgate is usually connected to the LAN on which the PC resides. The following procedure describes how to connect the IPVgate VoIP CPEs to the PC.

To connect the device to a PC:

1. Connect a network cross cable (Note: from HW version 4.0 use a regular cable) from the device LAN interface to the PC.

If you install IPVgate/*/ETH, connect a standard network cable from the WAN interface to your global network Hub.

If you install PVgate*/ADSL (a purchase option), connect a standard telephone cable (RG11) from the IPVGate to a DSLAM.

2. Open the Quick Install page (192.168.0.1).

Figure A-1. IPVgate Quick Install Page

3. Login to RADview-SC/IPV.

Appendix A Preconfiguring IPVgate for Management User’s Manual

A-2 Preconfiguring IPVgate for Management RADview-SC/IPV Ver. 2.84

Figure A-2. ISP Home Page

4. In the Add new Subscriber page, to add a new subscriber, fill all required information (marked with “*”.

Figure A-3. Add New Subscriber Page

5. Click <Configure Devices>.

User’s Manual Appendix A Preconfiguring IPVgate for Management

RADview-SC/IPV Ver. 2.84 Preconfiguring IPVgate for Management A-3

6. Click <Add new device>.

Figure A-4. Device Configuration Page

7. Fill in the following fields: Country code, Area code, Number, and Alias (optional).

8. Click <Firmware> (on bottom right).

Appendix A Preconfiguring IPVgate for Management User’s Manual

A-4 Preconfiguring IPVgate for Management RADview-SC/IPV Ver. 2.84

Figure A-5. Firmware Page

9. Select Model Name, Software installed, Hardware set from the relevant dropdown lists, according to actual device labels.

10. Click <Save only> (on bottom right).

11. Return to the Quick Install page.

12. Configure the device with the customer’s telephone number, fill in the fields: country code, area code, local number, and domain name.

13. Configure the device with your office network parameters.

14. Click <Update Changes> to update the device with the defined parameters (use default password “321”).

15. Return to the Master Server.

16. Upgrade the device to the latest software version (if required).

17. Configure the device with additional services according to the customer’s requests (for example, additional numbers, VPN, Firewall, and so on).

18. Click <Update All>.

19. Disconnect the device from the external network/ADSL connection.

20. Configure the device via the Quick Installation page with the customer’s network connection parameters.

The device is ready for installation at the customer site.

RADview-SC/IPV Ver. 2.84 I-1

Index

—A— Administrative Tools

accessing, 6-1 changing device default parameters, 6-17 changing Provider password, 6-5 configuring CDR file creation process, 6-18 configuring telco profiles, 6-14 generating master password, 6-16 managing device monitoring system map, 6-20 managing massive upgrades, 6-6 managing operator accounts, 6-2 managing outgoing calls, 6-23 metering configuration, 6-11 viewing license information, 6-19

Advanced Searches performing, 6-8

—C— CDR File Creation Process

configuration, 6-18 Configuration

management, 3-1

—D— Device

changing device default parameters, 6-17 Device Account

adding, 3-45 additional configuration, 3-15 changing software version, 3-43 configuring, 3-9 editing, 3-12 email settings, 3-41 finding, 3-10 firmware, 3-42 home controls, 3-26 host names, 3-26 information, 2-10 IP filtering, 3-17 ISDN settings, 3-30 numbering, 3-33 PRI settings, 3-31 removing, 3-44 router and servers, 3-15 service ports, 3-25 service status, 5-9 synchronizing data, 7-4 system settings, 3-24 telco services, 3-34 telephony, 3-27 text report, 3-45

viewing, 3-12 VPN settings, 3-21

Device Monitoring System determining status, 5-9 service status, 5-9

Device Monitoring System Map managing, 6-20

—E— Email Settings, 3-41 Error Management System

finding erroneous billing transactions, 7-1 finding failed to transmit CDR files, 7-3 reports, 7-1

—F— Firmware Settings, 3-42

—G— Graphic User Interface

using, 2-11

—I— Introduction, 1-1

—L— Launching

RADview-SC/IPV, 2-1 License Information

viewing, 6-19 Login

provider, 2-1 RADview-SC/IPV, 2-1 retrieving forgotten name or password, 7-4 subscriber, 2-5

—M— Management

tasks, 1-2, 1-5 Massive Upgrades

creating and editing tasks, 6-9 managing, 6-6 performing advanced searches, 6-8 viewing system information, 6-10

Master Password generating, 6-16

Metering Configuration Module, 6-11 adding pulse, 6-13

Index User's Manual

I-2 RADview-SC/IPV Ver. 2.84

—N— Numbering, 3-33

—O— Operator Accounts

managing, 6-2 Outgoing Call Routing

configuring backup settings, 6-28 defining rules, 6-25 managing, 6-23 managing equipment, 6-24 rules debugger, 6-27 saving and undoing changes, 6-29

Overview RAD VoIP System, 1-1 RADview-SC/IPV, 1-2

—P— Performance

management, 5-1 Provider Account

management tasks, 6-1 Provider Password

changing, 6-5

—R— RADview-SC/IPV

configuring, 4-1 Reports

CDR extraction, 5-6 CDR information, 5-4 device service status, 5-9 error management system, 7-1 remote analysis statistics, 5-1 searching for pending devices, 5-8 viewing, 5-1

—S— Security

management, 6-1 Services

examining, 3-44 Site

navigation, 2-12 Subscriber Account

adding, 3-8 configuring, 3-1 editing, 3-4, 3-6 finding, 3-1 viewing, 3-3

System requirements, 1-2

System Settings, 3-24

—T— Task

management, 1-2 Tasks

creating and editing, 6-9 FCAPS, 1-5

Telco Profiles configuring, 6-14

Telco Services, 3-34 Text Report

viewing, 3-8, 3-45 Troubleshooting, 7-1

error management system, 7-1

—U— Users

group access rights, 1-4 RADview-SC/IPV, 1-3

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Tel: +972-3-6458181, Fax +972-3-6483331, +972-3-6498250

E-mail: [email protected], Web site: http://www.rad.com

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