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ACKNOWLEDGEMENT
I would like to express my profound gratitude to our Beloved Principal Prof. V. Prithviraj for
extending his support in all my endeavors.
I would like to thank Dr. N. SREENATH, Head of the Department of Computer Science &
Engineering for his guidance and encouragement throughout my academic career.
I am highly obliged to thank all the staff of the Department of Computer Science and
Engineering for their continuous assistance in my endeavors.
Above all I thank my friends and family members for their constant source of inspiration which
have made these Industrial Visits of mine a great success.
INDEX
SL.No. Title Page No.
1 Introduction
2 Industrial Visit – I
FLEX, kancheepuram
3 Industrial Visit – II
HCL, Puducherry
4 Industrial Visit –III
Azimuth, Puducherry
5 Industrial Visit – IV
Integra, Puducherry
6 Industrial Visit – V
Lenovo, Puducherry
7 Industrial Visit – VI
Majestic,Coimbatore
8 Conclusion
CHAPTER 1
INTRODUCTION
ORGANISATION FOR REPORT
The industries require students who are talented in all respects. In the present curriculum of Engineering Education is a gap existing between the students and the industries. In order to bridge the gap , industrial visits are incorporated to the curriculum.
Industrial visits are very important for every student as it provides a clear picture of the present scenario and guide them in marking a bright future. The visits educate the students on acclimatizing themselves to various working environments. Industrial visits/implant training in the curriculum facilitate the students to be expose to the industrial ethics. They learn about the work culture and principles which help in transforming themselves into better professionals.
Industrial visits provide vital information. It also enables to understand the internal working environment. These visit not only give exposure in academic point of view, but also enables to interact with industrial people directly.
Through these visits the students become abreast with the emerging trends in technology and get trained to complement their skills in future. The lack of this may deny the students an idea about the corporate world. Hence the curriculum lays emphasis on undergoing industrial visits/implant training.
It is anticipated that the industrial visits will have a number of advantages for both the students and the companies involved.
Third year students will have the chance to visit a company they might be considering for their work experience ahead of the final year of their course. This makes them more aware of the operations of the company.
Students are expected to understand to undertake a minimum of 5 industrial visits (prominent hardware/software development concerns) or a minimum of eight weeks/60 days of industrial training in their course of study during the 5th and 6th semesters. The students have to submit a report at the end of the 6th semester projecting the exposure he/she gained during their respective visits/training. The curriculum also enforces the perusal of the report to be done by a panel of the staff members for 50 marks. The proofs for having undergone visits/training are to be closed along with the reports as enclosures.
Industries are chosen for industrial visits/training in the field of Information Technology and its related areas so that student gain knowledge and understand the needs of technology that is vulnerable to changes. As a result the students equip themselves to meet these requirements. The industries are selected taking into account the reputation and quality management of the company.
The following are the companies visited:
FLEXTRONICS TECHNOLOGY Pvt.Ltd
HCL INFOSYSTEMS LTD
INTEGRA SOFTWARE SERVICES Pvt.Ltd.
AZIMUTH SOFTWARE INDIA Pvt.Ltd
LENOVA (INDIA) Pvt.Ltd
MAJESTIC PEOPLE INFOTECH Pvt. Ltd
CHAPTER 2
INDUSTRIAL VISIT - I
1.1 VISIT DETAILS:
Company Name : FLEXTRONICS TECHNOLOGY (!) PVT. LTD.
Address : plot 3,phase II
SIPCOT Industrial park
Sundavellur C village
Sriperabudur Taluk
Kancheepuram dist
Tamilnadu-602106
.
Date of Visit : 17-12-2008 to 25-12-2008
Time of Visit : 10 AM – 5 PM
1.2 COMPANY PROFILE:
This ISO 9002 certified company is a leading manufacturer of computer peripheral devices,
namely, the Public Call Office Monitor (PCOM) and Fixed Cellular Terminals (FCT).
1.2.1 Product:
The PCOM and FCT are used for billing purposes in various public call booths and other
centres. The major components include 8085, Microprocessor or 8031/8032 Microcontroller,
keypad, LED/LCD display, Memory devices (RAM and EPROM/EEPROM), power supply (5V,
12V, 17V) according to the printers used.
1.2.2 Departments:
Administration:
Administration department takes care of purchases, finance, marketing and billing
sections. On placing orders the required raw materials are stored by the storage department
before being issued for quality check.
Goods inspection:
After the reception of Goods Received Notes (GRN) containing details of item and
quantity received, from the storage department, the inspection department checks the quality of
goods according to the ISO standards. The inspected raw materials, if satisfactory, are sent for
processing after allotting batch members for tractability of items during problems in production.
Forming:
The materials are collected as batches as per the model of the board. The basic elements
like resistors, IC’s, capacitors etc. are formed to suit the purpose.
Leads are cut and bear.
IC pins are straightened.
After the formation the components are stored back.
Assembling:
The assembling section is divided into four sub-departments. They are
Layout formation
Component mounting
Wave soldering
Reworking
Layout formation:
The PC board is bought and cut for suitable size. The impression of the circuit layout is
done by a circuit maker. A paste is applied over the impression and is printed over the PC board.
Component mounting:
The formed components are mounted according to the component layout, displayed in
front of every assembly operator. The mounted boards are then sent to the wave soldering
section.
Wave soldering:
The mounting boards are arranged on a conveyor belt and are soldered using a wave
soldering machine by setting appropriate temperature and other parameters required as per the
model of the boards. Sufficient quantity of lead and flux are fed into the machine.
Reworking:
Reworking involves
Removing the lead shots.
Cutting off the extra leads.
Soldering the wire connectors.
All the IC’s are mounted on the corresponding bases after cleaning the boards using thinner.
1.2.3 Testing:
The boards are validated and checked according to the parameters of the telephone line
condition. The clock pulses are then set manually and tested. On any problem, the quality control
department is reported for rectification.
1.2.4 Quality controls:
The manufactured boards are verified for correct placement, value, pin bending and for
any short circuitry. In case of any problem the corresponding sections are informed for
rectification. If the board is perfect,”OK TESTED” sticker is stuck and sent to the testing section.
1.2.5 Mounting:
The tested boards are mounted with power supplies, printers, keypads, displays and
named stickers for identifications.
1.2.6 Functional Testing:
The assembled machine is tested for all its functions thoroughly and is sent to the
packaging section.
Pulse code.
Service code.
Beep sound.
Protect password.
Printer options.
Signal reversal.
Paper speed.
Real time clock.
Blocking STD, ISD and PCO calls.
PCO user number storage, etc.
1.2.7 Heating:
The tested machines are put into a heater for 6 to 8 hours to determine their withstanding
capacity. During this process, some of the IC’s may get burnt. So the machines are again
functionally tested before being sent to the packaging section.
1.2.8 Packaging:
The tested machines are then packed and are given a unique machine number before the
final dispatch.
1.3 PCOM:
PCOM plays an important role in public call booths. The department of the
telecommunications allots the telephone numbers and the booth numbers. The DOT also allots
the pulse rates and codes according to the distance from the telephone exchange.
The telephone line works on 50V DC power supply signal, which is received from the
telephone exchange. There are 2 signals REVERSAL and 6 KHz. The reversal signal senses
automatically after the called person reverses lifts the handset whereas the 16 KHz signal senses
automatically from the exchange according to pulses of the called distances. Band width ranges
from 15.5 KHz to 16.5 KHz.
Total amount = no. of units * (unit rate + tax – 10.2%) + service exchange
No. of units = duration of the call/pulse rate of the called area
1.3.1 Parts of a PCOM
Power supply:
There are 2 types of Switch Mode Power Supply (SMPS) and linear Mode Power supply
(LMPS).
SMPS is a powering unit also known switching regulators consists of external transistor,
IC’s and a choke. External transistor is used as a controlling switch. SMPS possesses
very high efficiency. There are different types if SMPS used.
STEP DOWN switching regulator, STEP UP switching regulator, INVERTING
switching regulator.
LMPS consists of 2 Step down transformers. According to the printer used, the power
supply varies from 17V.
Printer:
PCOM is categorized into different types based on the type of printer used. It uses 2
types of printers: NUMERIC and ALPHANUMERIC printers
Numeric printer – 17V DC power supply.
Alphanumeric printer – 12V DC power supply
Drum printer – only character
Dot matrix printer – 24 columns of characters and numerals
Keyboard and display (k&d):
Keyboard and display is mounted on top of the machine for booths owner’s facility.
Either LED or LCD is used for clear display. LED contains 16 numbers of 7 segment display.
LED contains 16 numbers of 7 segment display with 8 LED’s also has a buzzer indication LED.
Through20 pin connector the signals are sent from the board and decoded by the decoder IC.
User display (ud):
UD is always kept at some distance from the keyboard by means of a cable. It is placed
in a separate room to indicate the status of the machine for the purpose of public.
Central processing unit (cpu):
CPU, the heart of the machine uses either 8031/8032 microcontroller or 8085
microprocessor. The PCB board has dialing section, time, memory, and display and keyboard
unit. It uses 5V DC supply.
1.3.2 Sections of a PCOM:
Dialing section:
It uses a separate board called “interface”. The board converts 50V DC power supply of
the 5V for CPU’s operation. CPU has trim pack which sets the 16 KHz from the exchange. If
both matches an output signal is generated.
Printer section:
Printer section has amplification IC. The output from the processor is fed to the
peripheral IC and the current amplification IC. The 5V signal is amplified to the 17V or 12V DC
supply according to the printer used. When the call is disconnected the peripheral interface
enables the printer and the printout is obtained.
Display section:
It has the display interface IC, which receives the output from the processor, and
accordingly the display board indicates the dialed number, name of the city and the amount of
the call done.
Timer section:
It has the real time clock IC. The combinational network of crystal, resistor and capacitor
gives output, which is fed into RTC IC. The overall timers including the IC can work under OFF
condition with the help of 3-6V battery.
Memory section:
Random access memory (RAM) is the common memory element. EPROM is used for
storing machine number and programmed software and its contents can be erased only by
exposure towards UV rays. Nowadays, EEPROM is used instead of EPROM, which has the
advantage of electrical erasability.
1.4 SURFACE MOUNTING TECHNOLOGY (SMT):
It is a method of assembling hybrid circuits and printed wiring boards, where component
parts are soldered onto a variety of interconnected circuit boards rather than into the single
circuit board(as in pin through-hole soldering).
1.1.1 SMT advantages embraced by commercial users:
Reduced human intervention
Reduced labour cost
Reduced production cost and overhead
Enhanced production speed
Reduced material cost
Higher operating speed
Increases circuit density
Increased circuit capability
Adequate performance capability
1.1.2 SMT PROCESS
Apply solder Place Place advanced Reflow
Paste component components solder
Place advanced Place Apply glue clean assembly
Components component (optional)
Insert through Flux and wave Off line assembly Clean
assembly hole solder and solder (optional)
components
TEST
1.1.3 The Impotance of Process Control in SMT:
Because of its relatively small mass, a SMD has very small thermal capacity and is
therefore, quite susceptible to thermal shock because only a small amount of heat is required to
raise its temperature rapidly. The passive devices no longer have the protection of bulky
encapsulation and are much more prone to mechanical damage than their leaded counterparts.
Another important factor is that they are much more susceptible to failure caused by ingress of
moisture-passive devices because of the lacks of encapsulation and active devices, because of the
very small distance between chip itself and the outer edge of its protective package. Process
control, therefore, must be considered in somewhat more detail than is generally necessary for
conventional components.
Electrostatic dangers:
In the days of 32/64 red-spot transistors, it was important to hold the soldering iron on the
lead for too long or the germanium device could be damaged. With the advent of the more
robust silicon devices the need for careful handling has decreased. Recently, the requirement for
careful handling has once more come to the fore. The development of Field Effect Transistors
devices and MOS IC’s has created components which can be damaged by quite low voltages.
Now that the sizes have decreased further with Surface Mount Device, need for careful
mechanical handling and electrostatic protection have become important. Procedures for control
handling of components and assemblies are needed and the control must begin right from the
suppliers, since, many stockiest still fail to understand the importance of protecting devices
against electrostatic charges and electrostatic fields. Tests in America have shown that the
devices are more susceptible to electrostatic damage when assembled on a board than when
loose. Hence, precautions are necessary at all stages of production.
Soldering methods:
It is one of the most important processes which are often regarded as a Black Art by the
management and the subject avoided for experimentation/examination. Often the person in-
charge of the machine is given only the manufacturer’s maintenance sheets and is left to get on
with the job in one's own way. The result is usually an initial experimentation to produce
acceptable results, followed by extreme reluctance to change anything. This procedure might be
a good one, only if it were not for the uncanny ability of the solder machine to go wrong in ways
which we would never dream of. For example, consider a solder machine in which one of the
heating elements fail. The immediate result is that a drop in the temperature, read by a single
sensor device fitted to the machine. The obvious answer is to turn the knob to return the reading
to the rightful value. Unfortunately, with one element not working, there results massive
temperature gradient across the solder machine. In extreme cases, the boards may emerge with
one half burnt and another half unsoldered! Thus the correct process control in this instance
therefore requires that the temperature readings on the machine gauges are to be used only as a
guide and that an independent method must be devised to measure the temperature gradients
throughout the length and the width of the machine by using a separately calibrated instrument.
In addition, as SMD’s have a very small thermal capacity it is necessary to carryout
measurements with very small probes connected to the SMD capacitors. For instance, exposure
to organic solvents may result in cracks in the SMD’s; ultrasonic cleaning methods, if incorrectly
used, may cause damage in the internal bonding of some IC’s; likewise, water wash can increase
the risk of corrosion unless proper care is taken to remove all traces of water immediately.
Test methods:
Testing of bandoleer components is made very difficult by is sealed nature of packaging.
Though sample inspection is possible, 100% test is impractical. Hence, it must be performed at
the level of placement machine. Such testing is relatively straight forward for passive
components with two contacts and for diodes but not possible for semiconductors with more than
two leads. Hence, sample operational tests are to be done on receipt if possible. This inspection
should include a solder-ability test as it often poses a problem. As reworks are very difficult on
surface mount assemblies there should be no chance on the quality of the components used.
Hence replacements after assembly are reduced to the maximum extent. The result is a cheaper
and a more reliable product.
Packing:
The packaging is another process which must be considered at the design rate. Surface
mount assemblies must be protected from the impact of bowing and twisting forces. It must also
protect electronic assemblies from electrostatic damage. The packaging may contain operating
and installation instructions. The packaging is the first thing that the customer sees and hence it
must be aesthetically pleasing and should contain the essential information relating to the part
number and warranty.
1.5 GSM FCT:
Fixed cellular terminals:
Also known as fixed wireless terminals, they contain a GSM gateway or a SIM box
which may contain one or more subscriber identity modules and are used to deliver calls directly
onto a mobile network. Fixed to mobile calls, the traffic can be routed through FCT and then
onto a mobile network through air interface than a point of interconnection between fixed and
the mobile. This enables a fixed to mobile call to appear to mobile network operator as a mobile
to mobile call.
Conventional arrangement for handling calls to mobile services is through, Access
Service Provider which originates from fixed to mobile purchase and a Terminating Access
Service from the mobile network operator will terminate the call. The access service provider
recovers the costs of purchasing the MTAS, together with the costs incurred from the originating
call, through the retail price it charged its customer for making the call.
Service provision model:
FCTs offer alternative approach to interconnection. An originating Access Service
Provider can use an FCT to wireless service to deliver the fixed to mobile call to a mobile
network operator than to porch an MTAS and route the call through a POL. The Australian
Competition and Consumer Commission (ACCC) concluded that the lowest available price in
the market for an MTAS at the time is 21 cents per minute. The retail cost of a mobile to mobile
call on the same mobile network is significantly cheaper.
Applying the principle of least cost routing, an FCT can use a SIM associated with the
same mobile network as the called party to enable fixed to mobile calls to be charged at on-net
mobile to mobile call rates. At particular times of the day, such calls may be even free of cost.
The difference between the cost of the MTAS and the retail mobile to mobile call charges creates
opportunities for the FCT operators to offer discounted call terminate services to consumers. By
doing so they may be able to earn an arbitrage profit.
End user model:
An FCT may also be used by individuals that are not carriage service providers as a form
of wireless local loop to substitute for fixed line services in situations where there are no fixed
lines available.
FCT may also be connected o a private branch exchange of a corporate or business
customer to enable the employee’s mobile phone to be included within a virtual private network.
Calling line identification & fixed cellular terminals:
A call that is routed through an FCT will typically have calling line identification of the
calling party replaced by the CLI corresponding to a SIM used by the FCT. The terminating
mobile network operator is thus presented with a CLI that corresponds to an FCT rather than the
actual originator of the call.
This diminishes the reliability of CLI and CND as indicators of the origin of calls and
prevents mobile network operators from identifying the origins of menacing or nuisance callers
pursuant to industry code ACIF: C525 handling life threatening and unwelcome calls.
It is important that the actual originator of calls is able to be identified. It is recognized
that the way in which an FCT operates does not necessarily accommodate such a practice and
alternatively arrangements may need to apply.
One such alternative is for FCT operators to maintain call records that include CLI
information which could be used by the law enforcement agencies and the FCT operator itself is
to identify the origin of a call that has been routed through an FCT. It would seem important for
mobile network operators to be able to identify those of its services which are used by other
carriage service providers to supply services to the public to avoid misleading presumptions
about who is actually making or receiving particular calls.
Potential effect of fixed cellular terminals on the integrity of
mobile networks:
As an FCT will typically be based I a fixed location, the traffic from which it originates
will generally be concentrated, with calls to be carried by a few nearby base stations. Depending
upon the volume of traffic being generated, such an arrangement has the potential to monopolies
particular calls and affect the service experienced by other users of the network in the vicinity of
the FCT. Under section 447 of the telecommunications act, if a mobile network operator
believes that particular customer equipment is threatening the integrity of its network or a
facility, the network is permitted to disconnect that particular customer equipment.
1.6 Conclusion
The above mentioned Industrial Visit that I have undergone provided me great
opportunity to know various aspects of the PCOM.Apart from theoretical knowledge,this
industrial visit helped me to improve my practical knowledge in industrial backgrounds.
CHAPTER 3
INDUSTRIAL VISIT – II
2.1 VISIT DETAILS:
Company Name : HCL INFOSYSTEMS LTD
Address : R.S. No 107/5,6 & 7 (unit III ),
Sedarapet, Puducherry – 605111.
Date of Visit : 25-05-2009 To 03-06-2009
Time of Visit : 10 AM – 5 PM
2.2 COMPANY PROFILE:
2.2.1 History
The history of structured quality implementation in HCL Infosystems began in the late 1980s with the focus on improving quality of its products by using basis QC tools and Failure Reporting and Corrective Active Systems (FRACAS). We also employed concurrent engineering practices including design reviews, and rigorous reliability tests to uncover latent design defects.
In the early 90s, the focus was not merely on the quality of products but also the process quality systems. Our manufacturing unit at NOIDA was certified initially to ISO 9002:1994 by Bureau Veritas Certification in 1994 and later on to ISO 9001:1994 in 1997. As of now, all our manufacturing units are certified by Bureau Veritas Certification as per
ISO 9001:2000 and ISO 14001: 2004
In early 1995, a major quality initiative was launched across the company based on Philip B. Crosby's methodology of QIPM (Quality Improvement Process Management). This model was selected to because it considered the need and commitment by an organization to improve but more importantly, the individual's need towards better quality in his personal life.
2.2.2 Business Profile
HCL Infosystems' portfolio of products covers the entire spectrum of the information technology needs of its customers.
By virtue of the immense diversity of markets and customers that it addresses, HCL Infosystems' products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.
You may be a large multi-location company exploring solutions to e-enable your organization or you may be a new born rising star looking for someone for IT Planning or setting up your IT Infrastructure, HCL Infosystems has a solution tailor-made for you.
2.2.3 Vision
"We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time."
2.2.4 DESCRIPTION
HCL INFOSYSTEMS
HCL Infosystems' portfolio of products covers the entire spectrum of the information technology needs of its customers.
By virtue of the immense diversity of markets and customers that it addresses, HCL Infosystems' products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.
You may be a large multi-location company exploring solutions to e-enable your organization or you may be a new born rising star looking for someone for IT Planning or setting up your IT Infrastructure, HCL Infosystems has a solution tailor-made for you.
CUSTOMER SATISFACTION
One of the cornerstones of our strategy has been a very strong customer focus .Our 27 years of experience in servicing a varied range of customer requirements has given us domain knowledge of our customer's business . As a result of this we are able to provide exact solution to customers' needs. During these years we have been able to cement our relationship with customers and gaining their trust and confidence as well.
Today for our desktop PC, we have more than 8 lakh units installed units. We enjoy considerable market share in segments like Government, Banking & Finance and Education & research.
It is the faith of our customers that has consistently resulted in repeat business for us. We have rate contracts with -NIC , PNB, DGS & D , NICSI , ONGC , Punjab & Sind Bank.
SUPPORT SERVICES
HCL Infosystems' Service Support infrastructure is one of the widest in the country. No matter where you are, there's an HCL Service Centre near by.
Our Products are backed by an extensive direct support infrastructure spread across 170 locations nationwide which offer 24 x7 support offering for critical sites.
Our channel strength is a balanced mix of retail outlets, resellers & distributors. It was our strong focus on distribution network that led us in devoting few brands exclusively for channel. They are - Beanstalk, BusyBee, Netmanager (servers), and recently launched EzeeBee. Today our distribution network helps us take a varied product range to customers in every nook & corner of the country .The product range includes DeskTop PCs, Servers, Laptops & Pocket PCs.
To exist as a market leader in a globally competitive marketplace, organizations need to adopt and implement a continuous improvement-based quality policy.
QUALITY
One of the key elements to HCL's success is its never-ending pursuit of superior quality in all its endeavors.
HCL INFOSYSTEMS believes in the Total Quality Management philosophy as a means for continuous improvement, total employee participation in quality improvement and customer satisfaction. Its concept of quality addresses people, processes and products.
Over the last 30 years, we have adapted to newer and better Quality standards that helped us effectively tie Quality with Business Goals, leading to customer and employee satisfaction.
OBSERVATIONS
PRODUCTION
Production is a process by which the job order placed by the customers are materialized.It is the process in the manufacturing of systems which encloses all the components of which are memory chips, processors, input output ports,hard disks in a cabinet and gives form to the desired system.
The various processes involved in production are as follows
Stores Kitting Mounting components Os loading Testing Quality assurance Packing Shipment
STORES
It is a bulk storage area for all the components purchased by the buyer depending upon the request of the purchaser. The products enter the stores only after undergoing all the qualification tests conducted by the Product Engineering Group.
KITTING
All the items in the stores undergo the incoming quality check. The various components of particular job order are placed in one box attaching log sheet to it and are send to the assembling section for shop floor activity.
MOUNTING COMPONENTS
The various components such as the memory chips, hard disks, processors are mounted on the mother board and it is mounted on the cabinet. The smps is also mounted and necessary power supply connections are given. Various connections between hard disks and ports are established using buses for data transfer. The cabinet is provided with drives and also has slots for peripherals. Then cabinet is sealed with appropriate stickers pasted on for the configuration.
OS LOADING
In this unit the various operating systems are loaded to the hard disks using the local area network available.Then a logo of hcl is also made to flash to mark their brand name.If bulk orders are placed then disk copy of master hard disk is taken to load operating system to other systems.They provide various versions of Microsoft and linux operating systems.Microsoft operating systems like XP and Vista and linux operating systems like Red Hat are also provided.
TESTING
Various test are conducted on the systems to measure their performance .Then the functionality of all the components are tested. The physical verification tests are also done. The various reliability tests are also conducted. Then the system is passed to quality assurance. AMIDIAG OS is used in testing. The performance of each and every software and hardware unit is tested with separate care. If any fault is discovered it is send to the repair section for further steps to be taken. Hardware defects and component failure are handled by replacement. But in case of any software problem troubleshooting is done in all systems from where master copy was taken.
QUALITY ASSURANCE
It is this department which takes some percentage of products out of large number and tests its working to ensure quality of the entire bulk assembled. Then this unit also helps to provide necessary customer support needed.
PACKING
After all the above mentioned processes are over then the systems along with the needed peripherals is send to packing. Proper carton boxes and extended poly styrene which replaces extended poly ethylene which is non bio-degradable are used to pack the systems. The packing is designed by the various norms of the Production Engineering Group.
SHIPMENT
The systems packed along with peripherals are sending to distributors and from there they reach customers. Thus the goods are shipped safely to the destination. But bulk orders placed to the company are directly moved from the factory to the customers.
Service men either from the distributors or from the company itself is send to the customers place to make the process of installation easier.
All the above mentioned processes are undergone by all the products of HCL be it a desktop or a laptop or a server with slight changes. Thus the concern on the whole is its entire process of production and HCL tries to make its product stand for its name.
MECHANICAL
The work of mechanical section is to take care of components. They check whether all the components function properly whatever be the environmental conditions. They inspect each and every cabinet for better functioning.
RELIABILITY
Esd Test:
In reliability usually three tests will be carried on. They are ESD(Electro Static Discharge) test, Thermal test and Drop test. The first test is done using a ESD guns.(one gun produces 5kv and other produces 10kv ESD). The sharp end of the first gun is kept touching the ends of CPU. Then the second gun is kept at a distance of 3mm from the CPU. During the process the system is tested for display and performance. If the system's performance remains the same they will proceed to the next step else they will make necessary modifications.
Thermal test:
Second test is a thermal test. In this test the system will be kept in a chamber having a temperature of 40 degree Celsius. The system's performance will be analyzed. This is to check whether the system can withstand variations in temperature. Inside the chamber the temperature of every component is measured using a scanner. The main aim of this test is to make the system fit to be operated at different temperatures.
Drop test:
The last test is drop test. First the system is packed according to norms designed by PEG .Then the packed system is dropped down from a height of 5 feet (usually dropped one time by each face facing the ground). They also roll the packed system to some distance. They then unpack the system and check for any damage and again analyze its performance.
Noise test:
It is a test carried on the system in its working environment to check whether it produced less amount of noise which is compatible to the working conditions.
DESKTOP
This team takes care of all the desktop components.
LAPTOPS
As it name implies its work is to take care of laptop components and software. This section is also called notebook. Here compaction matters a lot. The components should be as small as possible and also should be stable. Then they match the different OS with the components and design the optimal system.
SERVER
As we know server system is different from ordinary systems. They have 4 to 6 hard disks or even more according to the requirement. Also the motherboard has two processors for fast operation. The configuration of the server system should be such that it should be able to serve all its clients fast. So the work of this team is to design a server according to the customer’s requirements.
BENCH MARKING
The role of the bench marking team is to set goals that need to be achieved by the company. They design products such that they compete well with their competitors and in whole raise the market value of their products.
MDP AND IIP
This is Microsoft Development Programme and Intel Inside Programme.
The company is provided with various certifications from leading OS development concerns like Microsoft and Linux. In order to obtain these certifications and be a concern recognized by the organizations they need to follow various guidelines drawn out by the company. This part of the PEG is carried out by the certifications section.
PERIPHERAL
The engineering of the various components of CPU is taken care by all the other sections .But it is the peripheral section that handles the process of analyzing the various peripherals used in the assembling of systems. It takes care about the functioning of the keyboards, mouse, monitors, printers etc connected to the system.
CERTIFICATIONS
In this department the various operating systems offered by the concerns like Microsoft and Linux are tested. The various configurations requested by the users are tested whether compatible with the operating systems offered and their performance is rated . After this process only the products become certified and then they are submitted for approval to the OS providers ,their consent puts the product on manufacturing sector.
HIGHLIGHTS
QUALITY ASSURANCE
Philosophy of Quality
"We shall deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time."
The Quality Assurance wing, an integral part of the HCL has the following sectors:
1. Incoming Quality Control (IQC)
2. Line Failure Analysis
3. Systems Department
4. CLA/DMA Process and Auditing
5. Reliability Engineering
(a) Pre- release Testing
(b) Post- release Testing
6. Customer Satisfaction (CS) Cell
(a) Ni cell
(b) Complaints
The functions of these sectors are briefly given under:
Incoming quality control (IQC)
This is the first Quality checking sector. It assures quality at the initial stage. Its functions are:
Inspection of incoming materials
In order to capture the material from supplier related problems, these steps are implemented at the IQC level.
MIOS
This MIOS test is similar to the one in the Pre- release Test.
IN PLANT FAILURE ANALYSIS
They are listed here.
1. Line Failure Verification—TNRS –Alore-- TNRS
2. Aforeserve Repair Material Verification
3. DFR-- To calculate item-wise failure rate.
OTHER QA ACTIVITIES
1. ESD- Monthly statement of Department, Training, Certification and Re- certification.2. MDA- Monthly status of compliance to MDA requirements.3. Eg. Agreement with Microsoft(sticker)4. AFR-Presents Annual Failure Report of Frontline.5. Repair Analysis of Field Failures: To understand any pre- starts and false up with
supplier.6. Supplier go rate: Consolidated sharing of IQC, line field failures to suppliers.7. QES: Training to employees8. WOES- Workmanship Training9. QAG- Quality At Glance. Here, go rate and Line failures are measured.10. Channel Meeting11. BRM12. MCM Prevention13. Internal Audits and BVC Audits.
2.2.5 Highlights and Observation
HCL Infosystems' Service Support infrastructure is one of the widest in the country. Their Products are backed by an extensive direct support infrastructure spread across 170 locations nationwide which offer 24 x7 support offering for critical sites.
Their channel strength is a balanced mix of retail outlets, resellers & distributors. It was Their strong focus on distribution network that led us in devoting few brands exclusively for channel. They are - Beanstalk, BusyBee, Netmanager (servers), and recently launched EzeeBee. Today Their distribution network helps to take a varied product range to customers in every nook & corner of the country .The product range includes DeskTop PCs, Servers, Laptops & Pocket PCs.
2.3 CONCLUSION
The visit to the HCL Infosystems gave us an insight as to how computer peripherals and servers are assembled on large scale. We were demonstrated the assembling and testing of PCs. One of the engineers walked us to all the sections in the industry. The Thermal testing centre was really a never-heard-centre. They also described us about the various tests that were conducted to assure customer satisfaction and those tests they followed to make sure that bubbles hardly occurred in their pipeline.
CHAPTER 4
INDUSTRIAL VISIT - III
4.1 VISIT DETAILS:
COMPANY NAME : INTEGRA SOFTWARE SERVICES PVT.LTD
ADDRESS : 100 Feet Road (ECR)
Pakkamudiyanpet,
Pondicherry – 08.
DATE OF VISIT : 10-06-2009 To 18-06-2009
TIME OF TRAINING : 10.00AM – 3.30PM
4.2 COMPANY PROFILE
4.2.1 History
Integra is one of the leading pre-publishing services companies, in the world, providing end-to-
end content management and content transformation services including high quality Digital Typesetting,
e-Publishing (SGML, XML), Data Conversion and related services for Books and Journals, for various
Publishers, Presses and Corporates, around the world. For over a decade, Integra has been offering a full
range of high-end publishing services for - STM, HSS, professional and educational books/journals;
Reference books; Elementary, high school and college textbooks; Custom made course material; User
manuals and catalogues; Financial and legal publications.
4.2.2 Business Profile
INTEGRA’S SERVICES
Total Content Management Solutions - Copyediting, Typesetting, Project Management,
Graphics, Indexing, XML, e-Books and related services
Expertise in handling various complexities of STM, Professional and Educational Books /
Journals.
Technical and language copyediting for STM Books and Journals
Dedicated full service / Project Management team for Books.
Expertise in multi-language typesetting.
Integra Software is one of the largest providers of content transformation and content
management solutions to almost all the leading global publishers and typesetters across North America
and Europe. Integra delivers efficient end-to-end content management solutions across the globe, to
enable the valued customers meet their ever-growing business requirements.
With over a decade of experience in this field and redefined the ways of providing total customer
satisfaction, Integra has emerged from a team of 5 in 1994 to over 800 professionals today. Integra
specializes in providing full service project management, e-publishing for books and journals, data
conversion services, archival solutions and a host of value added services.
Headquartered in Pondicherry, India, Integra has its Global Service Delivery Centers at
Pondicherry and Chennai, India and services its customers through wholly owned subsidiaries in the UK
and USA.
Ability to offer end-to-end Solutions - Copyediting, Typesetting, Project
Management, Graphics, Indexing, XML, Data conversion and e-Learning
Wide expertise in handling various complexities of STM, HSS, Professional, Trade
and Educational books / journals
Technical as well as language copyediting for STM, HSS, Professional, Trade and
Educational Books and Journals
Using the latest technological developments in The company’s desktop publishing
process - handling complex coding requirements, DTD development, FrameMaker,
Quark Express, Indesign and Tex/Latex. First company in India to handle indexing
services
Dedicated full service / Project management team for Books
Journal administration / Issue management / Pre-press management team for Journals
Expertise in multi-lingual typesetting
Customer focused Delivery Units, acting as an extended arm of the client
4.2. 3 DESCRIPTION
Educational publishing has stringent demands on quality and short turn around projects and
Integra has time and again succeeded in its effort to effect deliveries on time with high quality. Efficient
production processes, automating workflows and enhancement in systems and processes are constantly
looked into to provide its customers best-in-class services, in a cost effective way.
As a full-service house, Integra provides advanced e-publishing services in using the latest
technologies like SGML / XML and HTML including SGML entry of scientific text comprising of Math
and tables as per the DTD supplied by its client. The company has significant experience in composing
pages using XML / SGML.
With rich blend of experience Integra typesets books directly from SGML and to work with
customer specific DTD or a public DTD (Document Type Definition) in order to address the growing
needs of print and electronic publishers across the globe. Integra offers DTD Development (SGML/XML)
services for all types of Books. The company has defined its own workflow and procedures for DTD
development that includes Document analysis, developing SGML Application, Implementation Planning
and Information conversion.
The company’s typesetting quality has won many appreciations from various clients and it
typesets based on the necessities and requirements and has dedicated teams for Quark Express, Frame
Maker, 3B2 and Tex / Latex.
The company’s production processes have been designed to provide multiple output forms from
input data through a single workflow, thus maintaining the integrity of customer data.
The company’s SGML / XML conversions include:
Encyclopedias, dictionaries
Technical Documents and Manuscript
SGML / XML to pagination & Conversions and vice versa for publishers
Scientific books and journals including tables, equations and graphics
JOURNALS
The challenges of handling Journals are clearly understood by Integra and that’s the reason for its
successes in providing its services to global publishers for their Journals. The challenges like short
turnaround times, challenging electronic delivery requirements (SGML / XML, Web PDF, etc.) and
Journal Administration capabilities are mastered by Integra over a period of time.
The company offers Journal Copy editing and Typesetting services to
Science, Technical and Medicine
Humanities and Social Sciences
Professional Journals
The company’s domain knowledge and expertise in all aspects of editorial and production work
in this field enables us to handle a variety of work smoothly - from design and editing to composition and
artwork, to proofreading and indexing, and taking care of the special needs of the different media
emerging today such as internet, e-books etc. and also to be responsive to each publisher's unique
requirements.
Integra presently handles journals copyediting and typesetting for a number of Publishers in US
and Europe and significant thrust and focus has been imparted to grow this business significantly.
PROJECT MANAGEMENT
In today’s world, publishers are exploring for the right vendors who could take away their pain in
managing the projects in totality. Integra stood up to the challenge and today Project Management or the
so-called Full Service is being offered to most of its clients globally.
Being a full-service company, Integra is capable in handling Books as well as Journals Project
Management. The company’s Project Managers are focused and thorough professionals who would take
up the ownership in getting their client’s projects executed on-time with high quality.
The Project management services include
Managing and coordinating the entire project starting from receipt of handover notes from the
Publisher to dispatch of final files
Sharing the planned schedule with the publisher to meet the deadlines as per the needs Liaising
with everyone involved in the project including Authors, Editors, Publishers and Production
personnel
Quicker resolution of queries of the clients
Resolving any issues if they arise
Keeping track of manuscripts and page proofs through the entire phase of production Following-
up and scheduling with Integra’s Global Delivery Unit to meet the Publishers deadline Integra
iTracks
Integra has developed a planning and tracking control system iTracks, which would help monitor
the progress of each and every job. This system is web-enabled and access is provided to key clients, so
that the same can be tracked close to real-time, on the status of the project / job, be it books or journals.
The salient features of iTracks are
Project Planning
Project Tracking and Jobcard Generation Control
Status Reports
Urgent Proof Reminders (UPR)
Various MIS Reports
DATA CONVERSION
Integra specializes in providing Data conversion services to publishers, typesetters and also to
major corporations worldwide.The company’s dedicated Data conversion division has their core strength
in digitally converting hard copy data to any digital format and also from any given digital format to other
digital format, for electronic publishing.
The company handles project domains in SGML/XML, OEB, HTML and other coding structures.
The company’s Technology & Development arm comprising of highly skilled manpower with experience
on advanced technologies have expertise in various conversion programs in Perl and Word Macros.
The company’s proven systems and procedures in place ensure high quality of converted data.
The company’s services extend across books, journals and periodicals, conference proceedings,
newsletters, presentations and others.
The company has developed Workflow Management Software (Integra WMS) which had been
utilized for all major projects. The entire file management from receipt to delivery is taken care by
Integra's WMS. This also improves the quality of output as the process is controlled by this software and
no process could be violated.
GRAPHICS SERVICES
Image Processing
Integra has highly skilled graphic artists and a sophisticated graphics infrastructure. The
company handles the graphic requirement of a title that includes scanning, disk processing, line-art
origination and editing. The company’s deft and skilled professional are well versed with the following
graphic software: Adobe Photoshop, Adobe Illustrator, Macromedia Freehand, CorelDraw, Autocad,
Chem Window and Chem Draw.
Scanning
High-resolution scanners are used for scanning half-tones, transparencies and slides. All
halftones are color corrected using calibrated monitors under proper lighting environment (D50
Lighting). Integra’s operators have good knowledge in using ICC profiles and have good infrastructure for
color calibrating the company’s scanners, monitors and proofers.
Line art Origination
Company employees are experienced in complex line-arts, maps, chemical artworks and capable
of delivering the same with utmost precision and of high quality. The company’s skilled resources handle
color scanning, color correction and color separation.
HIGHLIGHTS
LITIGATION SUPPORT
Integra has extended its service offerings to Litigation support services to global customers. With a strong
expertise to manage the projects through its various stages during production and providing the best-in-
class output we are second to none in quality. Supported by a large technology team, we provide high
levels of accuracy consistently to meet the ever increasing demands of its customers. Be it a few thousand
documents or millions of documents, we can scale up to meet the customer requirements in a very quick
time.
The company specializes in providing Offline and Online Litigation Support
The company’s services offered in litigation support include
Scanning: It is the process of making a digital photocopy from paper-based documents.
OCR: The conversion of an image files to a parallel text file for the purpose of editing or searching.
LDD (Logical Document Determination): The segregation of images for the purpose of identification or
define relationship. i.e. Page range and attachment range.
Coding: The process of creating a database by extracting the data from the image files
Subjective: It is the process of manually entering the searchable and sortable information in the
database fields by looking at a document. The fields to be coded from either or all the following
Hot Document
Issues
Witnesses
Privilege
Relevance
Objective: Also known as “bibliographic” coding, It is the process of entering the data alike subjective
coding for future retrieval or editing purpose
In Text: This is the process of line-by-line reviewing of every page in the document for specific
keywords.
Issue Coding: The process marking testimony of particular issues, instead of actually summarizing the
deposition transcript to search them during depositions using Live Note software based on the input by
the client.
Judgment Coding: It is the process of summarizing the details about the judgments of the trials from
Judgment verdicts.
Bates Numbering/Stamping: A unique number is assigned to the scanned documents while scanning to
identify its relationship and access them in future from document management systems. This is termed
as Bates Numbering.
Bates capture: It is creation of an index by capturing the unique number stamped on the documents.
EDD (Electronic Data Discovery): The process of seeking and locating data present in an electronic
format and securing it in a reliable format for using it as evidence in a civil or criminal legal case.
Quality: Assuring accuracy level of 99.95%.
Every process is monitored through the company’s online tracking system that enables us to
trace the productivity and job status at any point in time. The policy of paperless office helps ensure the
confidentiality of data. Strict process adherence and team performance rewards, facilitates meeting
stringent deadlines.
Adobe Acrobat plugins
Adobe Framemaker plugins
3B2 scripts & templates
Adobe Photoshop plugins
Quark extensions
APPLICATION/SOFTWARE PACKAGES:
Visual Basic, Visual Basic.NET
ASP, ASP.NET, ColdFusion
HTML, JavaScript, VBScript
C, C++
Java
MS SQL Server
The company has a separate testing team to test the quality of the company’s inhouse developed software. The company develops software for its tracking systems, online booking systems, archival systems, intranet sites etc.
4.2.4Highlights and Observation
The above mentioned industrial visit that I have undergone provided me great opportunity to know about various aspects of the industries. Apart from imparting theoretical knowledge, this industrial visit helped me to improve my practical knowledge in industrial background.
After undergoing this industrial visit, I am confident to see myself grow as a human and a professional. I am provoked and stimulated by the people serving this industry. By visiting this company, I was able to understand their work culture and the importance of moral principles at the work place. Being inspired by the company atmosphere I have developed greater dedication and commitment towards any work given to me now a days.
CHAPTER 5
INDUSTRIAL VISIT - IV
5.1 VISIT DETAILS:
COMPANY NAME : AZIMUTH SOFTWARE INDIA PVT LTD.
ADDRESS : AZIMUTH
Rediyaar Palayam
Puducherry - 605005
DATE OF VISIT : 26-11-2009 To 4-12-2009
TIME OF TRAINING : 10.00AM – 1.00PM
5.2.1COMPANY PROFILE
5.2.1 History
Azimuth started its operations in the year 2000. The company has been working with one of the world's largest medical transcription service providers in the USA. The company has been generating millions of medical reports every year with 99.5% quality within the stipulated turnaround time.
5.2.2 Business Profile
Azimuth is equipped with hi-tech infrastructure, broadband internet connectivity, uninterrupted power
supply and higher end workstations and servers.
Azimuth uses the latest technology for production and training purposes thereby delivering excellence in
all our services.
Azimuth provides the following services:
Medical Transcription Medical Billing
Medical Coding
Medical Call center and Medical Transcription Training
5.2.3 DESCRIPTION
OVERVIEW IDEA:
Traditional medical transcription is a form of document creation that the medical industry
considers outdated, but necessary as a means of providing the necessary documentation needed
to satisfy regulatory and insurance provider requirements. The practice of modern medicine
dictates that the physicians spend more time serving patient needs than creating documents in
order to make financial ends meet. More modern methods of document creation are being
implemented through the technology of computers and the internet. Voice Recognition (VR) is
one of these new-age technologies. With the power to write up to 200 words per minute with
99% accuracy Voice Recognition has freed physicians from the shackles of traditional
transcription services.
Pertinent, up-to-date, confidential patient information is converted to a written text document by
a medical transcriptionist. This written text may be printed (and hand placed in the patient's
record, archived, and/or retained only as an electronic medical record). Medical transcription can
be performed in a hospital, via remote transmission to the hospital, or directly to the actual
providers of service (doctors or their group practices) in off-site locations. Hospital facilities
often prefer electronic storage of medical records due to the sheer volume of hospital patients
and the accompanying paperwork. The electronic storage in their database gives immediate
access to subsequent departments or providers regarding the patient's care to date, notation of
previous or present medications, notification of allergies, and establishes a history on the patient
to facilitate healthcare delivery regardless of geographical distance or location.
The term transcript or "report" as it is more commonly called, is used as the name of the
document (electronic or physical hard copy) which results from the medical transcription
process, normally in reference to the healthcare professional's specific encounter with a patient
on a specific date of service. This report is referred to by many as a "medical record". Each
specific transcribed record or report, with its own specific date of service, is then merged and
becomes part of the larger patient record commonly known as the patient's medical history.
Medical transcription encompasses the MT, performing document typing and formatting
functions according to an established criteria or format, transcribing the spoken word of the
patient's care information into a written, easily readable form. MT requires correct spelling of all
terms and words, (occasionally) correcting medical terminology or dictation errors. MTs also
edit the transcribed documents, print or return the completed documents in a timely fashion. All
transcription reports must comply with medico-legal concerns, policies and procedures, and laws
under patient confidentiality.
In transcribing directly for a doctor or a group of physicians, there are specific formats and report
types used, dependent on that doctor's speciality of practice, although history and physical exams
or consults are mainly utilized. In most of the off-hospital sites, independent medical practices
perform consultations as a second opinion, pre-surgical exams, and as IMEs (Independent
Medical Examinations) for liability insurance or disability claims. Private practice family doctors
rarely utilize a medical transcriptionist, preferring to keep their patient's records in a handwritten
format.
Currently, a growing number of medical providers send their dictation by digital voice files,
utilizing a method of transcription called speech or voice recognition. Speech recognition is still
a nascent technology that loses much in translation. For dictators to utilize the software, they
must first train the program to recognize their spoken words. Dictation is read into the database
and the program continuously "learns" the spoken words and phrases.
Poor speech habits complicate the process for both the MT and the recognition software. An MT
can "flag" such a report as unintelligible, but the recognition software will transcribe the
unintelligible word(s) from the existing database of "learned" language. The result is often a
"word salad" or missing text. Thresholds can be set to reject a bad report and return it for
standard dictation, but these settings are arbitrary. Below a set percentage rate, the word salad
passes for actual dictation. The MT simultaneously listens, reads and "edits" the correct version.
Every word must be confirmed in this process. The downside of the technology is when the time
spent in this process cancels out the benefits. The quality of recognition can range from excellent
to poor, with whole words and sentences missing from the report. Not infrequently, negative
contractions and the word "not" is dropped all together. These flaws trigger concerns that the
present technology could have adverse effects on patient care. Control over quality can also be
reduced when providers choose a server-based program from a vendor Application Service
Provider (ASP).
Downward adjustments in MT pay rates for voice recognition are controversial. Understandably,
a client will seek optimum savings to offset any net costs. Yet vendors that overstate the gains in
productivity do harm to MTs paid by the line. Despite the new editing skills required of MTs,
significant reductions in compensation for voice recognition have been reported. Reputable
industry sources put the field average for increased productivity in the range of 30%-50%; yet
this is still dependent on several other factors involved in the methodology. Metrics supplied by
vendors that can be "used" in compensation decisions should be scientifically supported.
Another unresolved issue is high-maintenance headers that replace simple interfaces to become
the "platform" of choice. Pay rates should reflect this lost-opportunity cost for the MT.
Operationally, speech recognition technology (SRT) is an interdependent, collaborative effort. It
is a mistake to treat it as compatible with the same organizational paradigm as standard dictation,
a largely "standalone" system. The new software supplants an MT's former ability to realize
immediate time-savings from programming tools such as macros and other word/format
expanders. Requests for client/vendor format corrections delay those savings. If remote MTs
cancel each other out with disparate style choices, they and the recognition engine may be
trapped in a seesaw battle over control. Voice recognition managers should take care to ensure
that the impositions on MT autonomy are not so onerous as to outweigh its benefits.
MEDICAL TRANSCRIPTION PROCESS:
When the patient visits a doctor, the doctor spends time with the patient discussing his medical
problems, including past history and/or problems. The doctor performs a physical examination
and may request various laboratory or diagnostic studies; will make a diagnosis or differential
diagnoses, then decides on a plan of treatment for the patient, which is discussed and explained
to the patient, with instructions provided. After the patient leaves the office, the doctor uses a
voice-recording device to record the information about the patient encounter. This information
may be recorded into a hand-held cassette recorder or into a regular telephone, dialed into a
central server located in the hospital or transcription service office, which will 'hold' the report
for the transcriptionist. This report is then accessed by a medical transcriptionist, received as a
voice file or cassette recording, who then listens to the dictation and transcribes it into the
required format for the medical record, and of which this medical record is considered a legal
document. The next time the patient visits the doctor, the doctor will call for the medical record
or the patient's entire chart, which will contain all reports from previous encounters. The doctor
can on occasion refill the patient's medications after seeing only the medical record, although
doctors prefer to not refill prescriptions without seeing the patient to establish if anything has
changed.
It is very important to have a properly formatted, edited, and reviewed medical transcription
document. If a medical transcriptionist accidentally typed a wrong medication or the wrong
diagnosis, the patient could be at risk if the doctor (or his designee) did not review the document
for accuracy. Both the Doctor and the medical transcriptionist play an important role to make
sure the transcribed dictation is correct and accurate. The Doctor should speak slowly and
concisely, especially when dictating medications or details of diseases and conditions, and the
medical transcriptionist must possess hearing acuity, medical knowledge, and good reading
comprehension in addition to checking references when in doubt.
However, some doctors do not review their transcribed reports for accuracy, and the computer
attaches an electronic signature with the disclaimer that a report is "dictated but not read". This
electronic signature is readily acceptable in a legal sense. The Transcriptionist is bound to
transcribe verbatim (exactly what is said) and make no changes, but has the option to flag any
report inconsistencies. On some occasions, the doctors do not speak clearly, or voice files are
garbled. Some doctors are, unfortunately, time-challenged and need to dictate their reports
quickly (as in ER Reports). In addition, there are many regional or national accents and
(mis)pronunciations of words the MT must contend with. It is imperative and a large part of the
job of the Transcriptionist to look up the correct spelling of complex medical terms, medications,
obvious dosage or dictation errors, and when in doubt should "flag" a report. A "flag" on a report
requires the dictator (or his designee) to fill in a blank on a finished report, which has been
returned to him, before it is considered complete. Transcriptionists are never, ever permitted to
guess, or 'just put in anything' in a report transcription. Furthermore, medicine is constantly
changing. New equipment, new medical devices, and new medications come on the market on a
daily basis, and the Medical Transcriptionist needs to be creative and to tenaciously research
(quickly) to find these new words. An MT needs to have access to, or keep on hand, an up-to-
date library to quickly facilitate the insertion of a correctly spelled device, procedure, or
medication dictated.
Outsourcing of medical transcription
Due to the increasing demand to document medical records, other countries started to outsource
the services of the medical transcriptionist. In the United States, the medical transcription
business is estimated to be worth US $10 to $25 billion annually and growing 15 percent each
year. The main reason for outsourcing is stated to be the cost advantage due to cheap labor in
developing countries, and their currency rates as compared to the U.S. dollar.
It is a volatile controversy on whether work should be outsourced, mainly due to three reasons:
1. The greater majority of MTs presently work from home offices rather than actually IN Hospitals,
working off-site for "National" Transcription services. It is predominantly those Nationals located
in the United States who are striving to outsource work to other-than-US-based
transcriptionists. In outsourcing work to sometimes lesser-qualified and lower-paid non-US MTs,
the Nationals unfortunately can force US transcriptionists to accept lower rates, at risk of losing
business altogether to the cheaper outsourcing providers. In addition to the low line rates
forced on US transcriptionists, US MTs are often paid as ICs (Independent Contractors); thus, the
Nationals save on employee insurance and benefits offered, etc. Unfortunately for the state of
healthcare administrative costs in the United States, in outsourcing, the Nationals still charge
the hospitals the same rate as they did in the past for highly qualified US transcriptionists, but
subcontract the work to non-US MTs, keeping the difference as profit.
2. There are concerns about patient privacy, with confidential reports going from the country
where the patient is located (the US) to a country where the laws about privacy and patient
confidentiality may not even exist. Some of the countries that now outsource transcription work
are the United States, Britain, and Australia, with work outsourced to Philippines, India,
Pakistan, and Canada.
3. The lack of quality in the finished document is concerning. Many outsourced Transcriptionists
simply do not have the requisite basic education to do the job with reasonable accuracy, much
less additional, occupation-specific training in Medical Transcription. Many foreign MTs who can
speak English are unfamiliar with American expressions and/or the slang doctors often use, are
apparently unfamiliar with medical reference books, and are unfamiliar with American names
and places. An MT Editor, certainly, is then responsible for all work transcribed from these
countries and under these conditions. These outsourced transcriptionists often work for a
fraction of what transcriptionists are paid in the United States, even with the US MTs daily
accepting lower and lower rates.
The Philippines has recently attracted increased amounts of MT outsourcing from the United
States. Due to high literacy in the English language (spoken as a second language and also used
in business, education, and government), the Philippines is trying to position itself to become a
world leader in this field. Historic connections with the US ensure that the average Filipino is
perhaps capable of understanding idioms and slang used in Colloquialism, making them one of
the few peoples outside the US to possibly be able to transcribe accurately. This is very
concerning to the US MTs. Stricter policies in compliance with [HIPAA] are implemented in
such companies to enable security and confidentiality of work involved in such practices.
HIPAA (Health Insurance Portability and Accountability Act) governs outsourcing of MT work.
AHDI (Association for Healthcare Documentation Integrity) is one of the world’s largest
association for medical transcription. AHDI's mission is to lead the evolution of medical
transcription, represent and advance the profession and its practitioners. AHDI has a summary of
rules in medical transcription that guide companies in facilitating seamless and workable
transcription processes.
Quality Control
Quality is our main goal. Quality and timeliness go hand in hand in the MT Industry. We use
multipoint quality checks to deliver end quality reports in sync with a fast, accurate, and secure
way of delivering the reports.
Our in-house quality analysts and editors thoroughly check the reports of the MLSs to provide
accurate reports. We are constantly working on new ways of improving the quality by using the
technological advancements.
With our stringent training and production procedure, Azimuth guarantees well above 98%
constant quality.
To improve the quality standards further, we encourage our MLSs on continuous learning of
medical terminology, American accent and knowledge in US demographics. Our mission is to
produce 100 percent quality work consistently to our valuable clients within the agreed turn-
around time.
To offer high-quality medical transcription services, Azimuth provides continuous state-of-the-art MT
training to its associates. The medical transcription industry is growing, as are the requirements for
skilled Medical Transcriptionists. In addition to its training on campus at its Pondicherry facility, Azimuth
is now offering online and distance training for aspiring Medical Transcriptionists.
E-learning and distance learning let you train and take exams from home.
E-learning requires you to have access to a computer and to the Internet.
To train for your new career, you now have a choice:
1. On Campus training at Azimuth in Pondicherry.
2. Distance learning from your home.
3. Online Training
DIGITAL TRANSCRIPTION:
Many transcription companies are converting over to digital transcription as opposed to using tapes for
recording dictation. Basically, transcription services involve converting spoken words into written
documents or text. There are services that will accurately deliver a verbatim record of all that was said
during a court trial, business meeting, medical conference, and any other such meeting of importance.
Digital transcription is simply a better way to get a more accurate recording of what was said during
such events as those mentioned above. Recorded tapes can lack clarity, which makes it all the more
difficult during the transcription process. Digital transcription begins with the use of digital voice
recorders, which are often much easier to use as well as much more technologically advanced.
Cutting Edge Digital Transcription
Digital transcription works by dictating into a digital voice recorder, and then uploading the file to your
computer. Once the file has been successfully uploaded to the computer, the client can then send an
email to the transcriptionist using the "attach a file" feature, which will contain the dictated message.
The only left to do is wait for your completed document to be sent back to you electronically, or by fax if
you so choose.
5.2.4 Highlights and Observation
It is a very important concern, especially in the medical field, that all files sent be encrypted so as to
prevent hackers from gaining access to confidential information. In order to protect the patient, doctor,
and all other involved parties, you must use some sort of program that will secure records being sent
electronically for transcription. Most people in the field of medical transcription are aware of the latest
digital methods of transcription, and find that they are easier to work with and provide more accurate
documentation as opposed to traditional tapes.
CHAPTER 6
INDUSTRIAL VISIT - V
6.1 VISIT DETAILS:
COMPANY NAME : LENOVO (INDIA) PRIVATE LIMITED
ADDRESS : RS 19/1A 2A edayar palayam village
Cuddalore Main Road
Puducherry - 605007
DATE OF VISIT : 18-12-2009 To 26-12-2009
TIME OF TRAINING : 10.00AM – 1.00PM
LENOVO
Since its founding in 1976, Lenovo has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name in IT products around the globe, Lenovo ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Lenovo’s continued growth, while a successful merger of Gateway Inc. as a wholly owned subsidiary completes the company’s global footprint by strengthening its presence in the U.S. and enhancing its strong position in Europe. Lenovo Inc. employs 5,300 people worldwide. Estimated revenue for 2007 is US$14.06 billion. See www.lenovo.com for more information.
COMPANY PROFILE
Few IT companies offer the breadth and depth of products that Lenovo Group does. Leveraging the vast collective technological resources available - Lenovo India (Pvt) Ltd., was incorporated as a wholly owned subsidiary of Lenovo Computer International Ltd. on 9th September 1999. Lenovo's mission in India is to translate the Group's goal of making computer technology easier to use and more affordable - to everyone in this country. With a focussed customer-centric approach, Lenovo in India is offering unmatched uptime for all it's systems through a vast network of Service points, innovative and user friendly functionality while continuously lowering barriers that limit the access to the fruits of technology.
Desktop PCs from Lenovo are ready to use 'straight out of the box' offering a wide range of value priced configurations for diverse segments. Servers from Lenovo cover the gamut from work-group users to enterprise users, are specifically geared to cope with the rigors of local conditions. The Lenovo Altos range of Servers offers a cost-of-ownership that is unmatched in its class. With its focus on Reliability & Manageability it has become a brand of choice on various critical applications. The innovative and intelligent power management systems available on Lenovo's range of TravelMate & Aspire Notebooks are but one of the unbeatable features that have made these sleek technological masterpieces global bestsellers. The International Traveler's Warranty gives all road warriors complete peace of mind, almost anywhere in the world.
At Lenovo, we consider much more than the tangible hardware when we create these marvels. A total product perspective, efficient support infrastructure, needlepoint focus on the customer's needs and constant innovation bring to you - Fresh Technology. It's no wonder then that we are among the world's top 4 PC vendors, and the market leaders in more than 25 countries across the globe !
Lenovo India has its headquarters in Bangalore, with branch offices in New Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Ahmedabad, Pune, Nagpur, Cochin, Guwahati & Chandigarh. Our 120-person strong team in India comes with over 1000 manyears of IT experience, geared to listen and provide to the IT user in India the very best in Sales & Marketing support, After-Sales support backed up with infrastructure to bring fresh technology
Within a short span of operations, Lenovo India has managed several accolades in its endeavors: A state of the art reconfiguration centre for fast and flexible offerings to different customer needs; Lenovo Customer Service Centers to service notebooks in about 60 cities in the country and a unique unmatched guarantee within the warranty period to provide peace of mind to the customer. An extremely robust service coupled with the ability to make the latest technology affordable makes Lenovo India a force that shapes the dreams of millions of people.
SPECIAL CONDITIONS OF CONTRACT:
The stores will be delivered free at consignee’s end including freight and
forwarding.
Insurance: As per DGS&D standard transit insurance clause, it will be responsibility of supplier for safe arrival of stores in full and good conditions at user’s point and purchaser will not pay separately for transit insurance clause.
Warranty Terms:-
Laptop & Tablet PCs:-
36/12 months as mentioned against respective items in Annexure ‘A’.
Batteries for Laptops and Tablet PCs:-
12 months.
All Add-on items:-
12 months.
For the above purpose the Notebook and other items should be picked up from consignee latest by “Next Working Day” and dropped back to consignee within 7 working days. Any component required to be replaced within the warranty period will be totally new component and not reconditioned or repaired component.
Payment terms:
98% payment would be payable against proof of inspection and provisional consignee receipt certificate issued by consignee. The balance 2% after successful demonstration and acceptance of stores by consignee and on submission of Bank Guarantee for balance 2% value of order valid
till warranty period indemnifying the purchaser against all losses incurred by the purchase during the guarantee/warranty.
Octroi Duty and Local Taxes:
Normally materials to be supplied to Govt. Department against Govt. contracts are exempted from levy of town duty, Octroi duty, terminal tax and other levies of local bodies. The local Town/Municipal Body regulations at times, however, provide for such exemption only on production of such exemption certificate from any authorized officer. Contractors should ensure that stores ordered against contracts placed by this office are exempted from levy of town duty/Octroi duty, Terminal tax or other local taxes and duties. Wherever required, they should obtain the exemption certificate from the purchase officer or indentor concerned, to avoid payment of such local taxes or duties. Octroi, entry tax etc. on buyers account in absence of relevant exemption certificate.
Supply of Road Permits/ Way bill by the indentor/consignees:
(a) The supplier shall request the indentor/consignee for providing Road permit/ Way bill within 10 days of the receipt of the Supply order. The supplier shall furnish all the necessary information and documents in this regard to Indentor/consignee.
(b) On receipt of the above request from the supplier, the indentor/consignee concerned shall arrange to provide the Road permit/Way Bill in the prescribed form to the supplier within a maximum period of two weeks so that the same reaches the supplier before the dispatch of the stores. However, in cases where the Road permit/Way Bill is issued on proof of actual invoice of the material, the consignee shall arrange to provide the Road permit/Way Bill from appropriate authorities within a maximum period of 5 days from the receipt of invoice.
(c) The supplier shall not be held responsible for any delay in supply due to non- supply/delayed supply of Road permit/Way bill by the indentor/consignee.
(d) All cases of abnormal delay in providing requisite details/ documents by the supplier or issue of Road permit/Way bill by indentor/consignee, the same shall be reported to DGS&D.
FUNCTIONALITITES OF THE COMPANY
This basic hardware company does its business with the co-ordination of its various sections. All these sections are controlled by the Head Office situated in Bangalore. They are
OFG TEAM: This team takes care of the overall stock and ensures that enough requirement are held by the
company to suffice to the orders placed by its customers.
SALES MANAGEMENT:This section of the company is situated in puducherry . it deals with the production and dispatch
of the factory end products towards customers. It includes the following stages. STAGE 1-STORAGE:
This stage is the preliminary stage in the entire manufacturing process. The required materials are imported from the Head Quarters and are stored in the warehouse situated in the Karasoor as well as in the material storage section. The count of the materials according to the work order are checked in this section.
STAGE 2-STICKER PREPARATION:In this section each product is given unique work code that includes part number, code
for OS, serial number. These details are stored in the Bar Tender Software and Bar code stickers are generated. Zebra design software is used to generate configuration labels.
STAGE 3-ASSEMBLING:The assembling consists of the following procedure: At first the mother board is
fitted into the CPU skeletal frame. Then one by one the SMPS, Processor, Fans, RAM, Hard Disk Drives, Floppy Disk Drive, CD/DVD ROM are fitted and interconnected with the respective cables with the mother board.
STAGE 4-TESTING:The assembled machine is subjected to BURN-IN test in order to test the withstanding capacity
of the machine over the temperature. Memory, Hard disks, CD/DVD ROM, audio and video, etc then are tested. After this, the USB , Audio ,Video ports are tested by installing a temporary OS. If the machine is perfect then the temporary OS is deleted and then sent to the packaging section. In cases where the customer needs the product with a specified OS and accessories installed, the installed OS and softwares are checked for proper functioning and is then sent to packaging section.
STAGE 5-PACKAGING:The error free products are now packed with the necessary precautions. Care must be
taken that the packing ensures damage-free conditions so that there occurs no damage during the dispatch and transportation of the product. Also the packing must be in a way that it is pleasing for the customer and contains all necessary information such as the part number, warranty, piece count, etc., of the product.
STAGE 6-DESPATCH:This is the final stage of the manufacture process. Now that the required product is
manufactured and packaged, it must be addressed to the right customer and through the effective means. The dispatch section takes care of this procedures. Loading or dispatch of the correct number of products to the correct customers are very important. Any errors in this stage may result in a loss to the company.
Thus all the stages of manufacture are done effectively in order to promote the name and market of the company.
CONCLUSION
The plant being the very first that we visited, gave us the knowledge of what exactly happens behind the scenes of a PC’s production, the process of assembly and testing in large scale. It also taught us the importance of testing a product after assembly and what amount of effort it takes to ensure customer satisfaction. It also gave us first hand practical knowledge of business oriented concepts.
CHAPTER 7
INDUSTRIAL VISIT - VI
7.1 VISIT DETAILS:
COMPANY NAME : MAJESTIC PEOPLE INFOTECH Pvt. Ltd
ADDRESS : 151, N.S.R. Road, Coimbatore.
DATE OF VISIT : 22-03-2010
TIME OF TRAINING : 10.00AM – 5.00PM
COMPANY PROFILE:
The Majestic people is one of the leading Information Technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
This was achieved by creating and perfecting the global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing that have helped reshape business and deliver competitive advantage. With over 100 of the world's best trained IT consultants located in USA, India and Malaysia, the company is uniquely positioned to deliver flexible world class services seamlessly to any location.
We are uniquely able to help clients solve these business challenges. Whether it's IT services, business solutions, or outsourcing, we can assure a level of certainty that others can't match. Our Broad Portfolio of Offerings provides clients with the right set of capabilities for the right problems at the right time.
We apply deep industry experience to provide a wide range of IT Solutions, Consulting, Business Process Outsourcing, Engineering Services and IT Infrastructure Services.
MISSION AND VISION:
Our Mission:
We have single mindedly focused in becoming a leading consulting, technology and outsourcing services firm. Our mission is to increase business efficiency through technology innovations which help global clients plan their technology & marketing investments covering all aspects from Ideas to Implementation.
Vision:
• To become a CMM Level 5 company and to generate profit for our clients, employees and shareholders.
• To be the lowest cost producer of software products.
SERVICES:
QUALITY ASSURANCE AND TESTING:
In developing products and services, quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. MPI have a separate department devoted to quality assurance. A quality assurance system is said to increase customer confidence and a company's credibility, to improve work processes and efficiency, and to enable a company to better compete with others. Today's quality assurance systems accentuate catching defects before they get into the final product.
MPI provides quality assurance solutions for web & desktop applications. The aim is to deliver high-quality services -on time delivery. The team members are experienced professionals well versed in QA methodologies.
MPI Quality Assurance:
A dedicated Quality Assurance department is responsible for quality monitoring and testing at all stages of website development to ensure high quality of the final product. Quality Assurance includes various aspects of entire project including GUI testing and HTML standards Compliance, functionality-to-requirements conformity, error-free coding, performance and stability testing.
Since MPI establishment, we have been dedicated to quality with our senior management team personally encouraging quality consciousness at all levels.
Our clients can benefit from effectively compiled service packages or from our Total Quality Program, which provides comprehensive solution for quality assurance activities in your project.
Our QA Involves:
• Deep analysis of your project to understand all crucial points.
• Development of a right QA strategy
• Establishment of effective project processes & offshore team compilation
• Automation of suitable activities (assessed during project analysis stage)
• Performance (scalability, reliability) evaluation
• Guaranteed result as output.
We make software affordable to all and deliver rich quality assured software to our clients.
WEB APPLICATION DEVELOPMENT:
Majestic People InfoTech is a well renowned IT outsourcing offshore development team. Our strength lies in setting up dedicated offshore workforce for software and application development, application maintenance and independent software testing with a well qualified and skilled set of project management team. We Ensure software quality through Extreme programming by following agile development methodology we make our software affordable to all.
We explore our potential by applying innovative and creative ideas. We attain success through dedicated team of fundamentally strong professionals; with sound domain knowledge .We also follow proven strategic techniques.
MPI renders support and services through which the business objectives of the clients are met exceeding their expectations. With complete user satisfaction, we deliver user friendly and quality product there by providing customization and development of software application for our clients to expand their business area.
Our competent team at MPI possesses expertise in development technologies over a wide range of custom programming platforms including .NET, SharePoint, XML and all emerging latest technologies. Due consideration is provided under each phase in all aspects, for all projects. Equal importance is
given to the presentation and the technology of particular software. The software is well protected and highly secured. Quality testing is performed to deliver products without flaws or mal-functions. MPI also offers life-long maintenance for the software developed.
With our well-defined methodologies, we strive to provide you reliable, secure, robust, and scalable and user friendly business applications. We insist and concentrate on our success formula “quality output on-time delivery”. We solve our client’s complex problems through well-defined processes and by applying strategic techniques to achieve feasible and optimal solution.
Our MPI team possesses vast experience and implements process-oriented development methods and through this, we have catered to
clients globally, upgrading and customizing their present applications with the latest technologies.
With Our Custom Application Development Services, we
• Enhance the effectiveness and management of the application for better productivity.
• Visualize your requirement in the near future and come up with innovative ideas that best suits the needs of the client.
• Make the application user-friendly and fills the gap between the need of the application and usage of the same.
• Make you realize how to carve a niche against tough competitors.
Web Application Development:
MPI has been working in the field of custom software development since 2004. Our expert team has developed various software application projects. We are experienced in developing well advanced systems with complex business logic dealing with large volume of data and transactions. We are able to supply you with an innovative, trustworthy, quality software solution to enhance your most complicated business ideas.
MPI Web site application development team focuses on creating innovative solutions that match - or exceed - our clients' objectives. MPIs Custom Website applications feature need-based and significant functionalities. It help’s to improve the procession by increasing productivity, enhancing information & business process precision and escalates business system efficiency.
Our effective project management team highlights the key areas in closely packed hexagonal structure
• Project Management
• Project Life Cycle
• Configuration Management
• Change Control
• Software Engineering
• Quality Assurance & Testing
KNOWLEDGE MANAGEMENT:
Technical Expertise:
MPI experts use brand new technologies and current industry trends to deliver technically complex and yet comprehensible solutions with the optimal cost/performance ratio.
Share Point Solutions:
We help organizations to demystify Share Point. As is a saying “knowledge is power”. We know the necessity of the helping them gain the understanding that they need to take the first step or next step with SharePoint.MPI Consulting team has gained significant growth, including early development efforts on releases that go back as far back as Share Point beta. Our team provides offshore services for installing, configuring, developing customized web parts, customized migrations, troubleshooting implementation issues & solutions that use Windows Share Point Technologies. Our team also provides a complete cycle of end-to-end consulting from planning to implementation of Share Point Solutions.
Technologies:
A critical issue facing every Share Point implementation is aligning the technology to meet business requirements, while at the same time understanding and considering the users, organization and cultural impact issues associated with the implementation of a new technology. MPI Business Consulting team has a background in IT Business and Knowledge Management and the consultants are trained in the innovation and Development of business requirements for Share Point.
SEARCH ENGINE OPTIMIZATION:
SEO or Search Engine Optimization is the practice of making your website attractive to search engines such as Google, Bing, Yahoo, etc. Search engines regularly read and archive websites so that people can find them easily.
Search Engine Optimization is an effective way to drive traffic to your site for a very low cost per customer. However, good rankings are the result of expertise, patience, and hard work.
We adhere to the search engine guidelines for search engine optimization. We focus on ranking your site on top search engines and portals.Over time, our 'search engine optimization' process increases your rank on keywords specific to your services and products.
Our services include
Keyword Identification
We identify the highest requested keywords that match your business needs. In our experience, a high ranking in large numbers of less competitive keywords result in quicker placement and better traffic than an average rank on competitive keywords.
Aggressive Analysis
We identify the top-ranked sites for your target keywords and reverse-engineer their sites to follow and eventually exceed their success.
Page Content Optimization
Search engines' give better placement to those sites containing content relevant to the keywords. Our team will guide you to analyze your site content and recommend changes if necessary or additions to improve your site's ranking.
Search Engine Submission
We submit your pages to all relevant search engines, directories and manage ongoing submission of updated pages.
Inbound Link Development
The present scenario which exist states, some search engines use link popularity - the number of links on the Web pointing to your site - to give sites favorable placement. We identify relevant sites to place links in and solicit the links from them.
BUSINESS PROCESS OUTSOURCING:
The global economy and market today is well focused, highly competitive and growing. A company must focus on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. BPOs, or the units to which work is being outsourced, are flexible, quicker, cheaper and very efficient.
Business process outsourcing (BPO) is the contracting of a specific business task, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories:
1. Back office outsourcing which includes internal business functions such as billing or purchasing.
2. Front office outsourcing which includes customer-related services such as marketing or tech support.
MPI BPO Services is a fast growing Business Process Outsourcing (BPO) . We at MPI provide Unmatched, Innovative, Cost-effective and Customized BPO solutions in India.
We at MPI BPO Services, India combine expertise, skills and technology to deliver world-class business process outsourcing. Our focus is on providing quality solutions to our clients. We are dedicated to providing superior support services including back office operations, Inbound & out-bound call center Solutions, Human Resource services, Customer services, telemarketing, Help Desk, Technical support, Chat/Email support, Lead Generation, Data Processing, knowledge Process outsourcing and various Web related services. We deliver value to our clients by bringing equipped excellence and acquaintance to their business processes.
To reach on top of hills amongst the competitors it’s necessary to offer best of the services and we strongly believe in that attitude. Our approach towards offering value additions to our clients helps us to reinforce relationship and grow with
them progressively. We identify opportunities, overcome obstacles and define realistic goals to achieve success.
We offer wide range of Business process outsourcing BPO services to our clients. We offer complete operation support which includes supporting clients on core and non core business activities. Our services help our clients to focus on their business and save operational cost.
PRODUCTS:
BIOMETRICS –FINGERPRINT AUTHENTICATION
Fingerprint recognition or fingerprint authentication refers to the automated method of verifying a match between two human fingerprints. Fingerprints are one of many forms of biometrics used to identify an individual and verify their identity.
Features:
AFIS (Automated Fingerprint Identification System) delivers high-level benefits and offers a variety of advanced features to meet law enforcement identification demands.
• Fingerprint and palm print identification
• Positive Identification (PID)
• Advanced processing for finger, latent, palm and slap matching
• Enhanced Search Sending to Other AFIS
• Seamless interface to live scan units, mug shot systems, criminal history systems, etc.
Key Benefits:
One Touch Logon:
Just a touch of the sensor logs you on to your password-protected Windows user account and applications. It provides greater security for sensitive corporate information and resources by eliminating the insecure user practices surrounding password based systems and it is more convenience for users.
One touch Internet:
Replaces passwords for applications and web sites with your fingerprints for greater convenience and security.
COLLEGE MANAGEMENT SYSTEM
College Management System is a entire solution for managing a college online. In simple it says an enhanced tool that assist in organizing the day-to day activities of a college. In common Students and Staff can view their significant section with the help of unique user name and password which is provided to them.
Features
1) Institute / University Web site
2) Dash board
3) Administrator Functions
4) Time Table Scheduler
5) Online Examination
In addition to that this application consist of two special functionality
1) On Line Time Table
2) Online Examination
Faculties and Students are given their personalized Email ids, with an option of designing their own web site and other own functions.
CONSTRUCTION MANAGEMENT:
Construction Management firms (Project Management Companies) manage construction projects on behalf of owners and are often called owner-agents. CM (PMC) firms are highly customer and project focused with a need to manage a long list of interrelated business operations. Business processes that require automation span finance, project management, purchasing, field operations, etc. Construction Management firms have the added complexity needing to report progress to a multitude of clients each requiring slightly different business processes, and reporting formats.
Increasingly businesses have become more competitive demanding increased cost savings. This need to control costs requires an integrated view across all business functions in a construction firm. To this end, construction management firms have been advancing themselves toward complete business process automation using information technology to the fullest.
Benefits:
1) Provides collaboration tools to enhance communication with clients, suppliers and partners.
2) Provides the ability to track project information including RFIS, change orders, submittals, meeting minutes and punch lists.
3) Provides a complete electronic “file box” with all of the project documentation and communication neatly organized.
4) Increases Organizational efficiency, productivity and improved profitability.
5) Provides seamless integration into back end ERP and scheduling systems.
CONCLUSION:
Majestic people infotech offers high quality products and delivers them with efficiency. The company follows various quality policies as a part of their business protocols .The quality policies of the company are:
To meet the needs of the customer expectations Deliver product, defect free on time every time Promote quality of products Reduce cost of products Maintain highest degree of professional and personal ethics.
CHAPTER 8
CONCLUSION
The above mentioned industrial visits that I have undergone provided me great opportunity to
know about various aspects of the industries. Apart from imparting theoretical knowledge, these
industrial visits helped me to improve my practical knowledge in industrial backgrounds.
After undergoing these industrial visits, I am confident to see myself grow as a human and a
professional. I am provoked and stimulated by the people serving these industries. By visiting these
companies, I was able to understand their work culture and the importance of moral principles at the
work place. Being inspired by the company atmosphere I have developed greater dedication and
commitment towards any work given to me now a days.