For over two decades Harmony has been the software program of choice for Family Day Care (FDC) and In Home Care (IHC) Services. Purpose built to accommodate the unique business needs of the sector, it is a tool used and trusted daily across Australia.

Harmony brings you:• CCMS approved software • Educator Management• Notes and Tasks • Parent Portal • Quality Management• Program + Practices • Finance Module• E-signatures• Educators online• Notifications

HarmonyNew Harmony is here!

Improves FDC management for Services and Educators

FOR

FDC Services

Now, after extensive consultation with FDC Services and professionals, the Redbourne Group, one of Australia’s most practical software developers, has launched a new web version of Harmony, delivering a solution set to delight and empower both existing and new users.

This is advanced, cloud-based technology with exciting new functionality that will further simplify the management of a FDC/IHC Service by improving efficiency and raising standards. For the first time, it brings together the unique business needs, disparate systems, databases, NQF, educator and compliance management, and other information into one integrated system. That means way less paper, way less clutter and far more certainty.

These advances will also apply to the Harmony version used by Educators – in fact it’s one and the same software, just with some different functionality available to different user types.

It’s an improved solution of mutual benefit to Services and Educators that saves time, boosts productivity and reduces management burdens and costs.

Now’s the time to discover how Harmony can manage all your FDC requirements in one software solution.

The 2016 version of HarmonyThe new version of Harmony launched in 2016 delivers the smarts of Harmony software with the latest technological capabilities. These include:

An intuitive look and feelThe fresh new look is intuitive and easier to use, providing a better way of working and managing day-to-day tasks within Harmony: • At a glance, you will be able to view all of a child’s details• The child’s CCB% is updated daily through the link between your Service and CCMS. If a child’s CCB%

changes, your staff and Educators will be alerted to this by a flag in the system• Entering and updating child and parent details are simplified. Any changes are automatically updated in the

system for an Educator to view

An online web platformThis business technology approach provides many benefits including:• Instant access to Harmony any time, from any location or computing device – computer, laptop, tablet / iPad

– via a simple log-in. You simply access via your preferred browser – Chrome, Firefox, Safari or Internet Explorer. Some components can be accessed via smartphone with more planned

• Safe storage of all your information at our secure data centre in Australia • Automatic and assured back-up of all your information. Together, this reduces your in-house IT network and

support costs• Integrated email and automatic nightly retrieval of CCMS data • Automatic Direct Debit and BPAY – Coming in 2016. Available through our electronic payment gateway

system, redPAY. This ensures faster payment and improved cash flow. Fees are automatically processed when due ensuring you receive payments quickly and regularly, minimising arrears and bad debts. This function will also benefit Educators

Harmony is Australia’s most popular and trusted FDC / IHC CCMS software solution for Services – fully supported by the Redbourne Group.

What is Harmony?Regarded as an industry workhorse, Harmony has been designed to be flexible, user specific, all-encompassing and integrated, so it can scale according to the functions of your Service. It’s software for all Service types – FDC, LDC, IHC, BSC, ASC, VAC, OCC, Nanny – as well Educators.

In supporting Educators the software makes the task of looking after children that much simpler through timesheets, attendance records, database and reminder features. It enables accurate Child Care Fee and Child Care Subsidy estimate calculations alongside an easy-to-use accounts recording and reporting process that complies with government CCMS reporting requirements.

A first for connectionWhen you and your Educators use the web version of Harmony your systems are fully connected and synchronised providing longed-for benefits:• Timesheets are submitted electronically by your Educators, enabling faster processing times, significantly

reducing your data entry time and error rate. You will still be able to review and edit the information submitted by Educators

• Enrolments and fee data in your Harmony system will be available automatically to Educators to view when they log-in

• New or changed information from your Service, for example changes in a child’s CCB%, will be flagged automatically so the Educator can see this when they next log-in – no more mismatch of information between Services and Educators

• The child, parent and fee information in Harmony will always be the same, viewable by both Services and Educators – no more stress chasing new enrolment forms or percentages or getting up-to-date information

• Payment summaries can be transmitted and updated directly to Educators• Messages can be sent between you and Educators from within the application (coming in 2016)

Inbuilt SmartsNew Harmony has been designed to be more flexible and simplify the management of core processes and options:• Management of multiple guardians and shared care • Management of family levies • Educator debtor management • Late and revised timesheets • Personalisation of user role permissions • Automated backup of data • Automated overnight query of CCMS enrolments, attendance records, payments etc. • Processing Educator deductions • Processing more than two sessions in a day

Regarded as an industry workhorse, Harmony has been designed to be flexible, user specific, all-encompassing and integrated, so it can scale according to the functions of your Service. It’s software for all Service types – FDC, LDC, IHC, BSC, ASC, VAC, OCC, Nanny – as well Educators.

In supporting Educators the software makes the task of looking after children that much simpler through timesheets, attendance records, database and reminder features. It enables accurate Child Care Fee and Child Care Subsidy estimate calculations alongside an easy-to-use accounts recording and reporting process that complies with government CCMS reporting requirements.

Electronic Signatures (OPTIONAL)

Electronic signatures will streamline the sign in and out of parents for attendance. This technology will allow Educators and parents to submit information online to your Service. It will significantly reduce the amount of paper used within your Service.

Quality Module (OPTIONAL)

Manage all of your quality and compliance information within Harmony.

• Manage all aspects of your Quality System and processes with tools that guide, even a novice, through preparing the Quality Improvement Plan (QIP)

• Refer to the Regulations or ACECQA’s tips at the click of a button

• Link your forms and templates to each Element of the National Quality Standard

• Publish policies to the Parent Portal with ease• Adapt Policies and Procedures developed by industry

experts – and included in this module – to your requirements

Electronic Document Library(OPTIONAL) COMING IN 2016

This is the place for filing all the other information Services need to store such as forms that are static or work-flowed, information and other resources. Such information and documents that are normally filed away as part of a daily routine can now be electronically stored within Harmony.

Educator Management Module(OPTIONAL) COMING IN 2016

Designed to help you manage the diverse requirements of managing Educators while enhancing your professionalism.

• Designed to manage your Educator and employee files • Reminder alert dates for renewals of insurance or

Working with Children clearances, as well as first aid recertification

• Best practice workflows to assist with the running of your Service, including processes for the recruitment and induction of Educators as well as their professional development plans

• Coordinators can use Harmony as a quality control and compliance system to record site visits and Educator activity plans

• The Learning Management function is a useful tool to record, track and report on the professional development of your Educators

Notes and Task (OPTIONAL) COMING IN 2016

A great feature for any Service to manage the multitude of tasks and reminders for any given day. There is also a messaging system that links you directly to your Educators and works hand in hand with the Educator Management module. Plus, planned future capabilities will enable your Educators to:

• Order resources on-line from the toy/resources library of your Service

• Send questions to your Service or their Coordinators• Use the calendar function to book important dates • Record and track new parent enquiries including a wait

list function

Parental Portal (OPTIONAL) COMING IN 2016

A secure place where parents can interact with your Service and Educators and view their child’s educational records online. The Parental Portal will allow parents access to:

• Educator-created elements such as: - Daily or weekly diary - Child’s learning journey records, photos and portfolio

• Service-created elements such as: - Child’s statements - News and information from your service - Parent Handbook - Your Service’s QIP

• Plus the ability for parents to: - Enrol online for care (for new parents) - Message the Service directly within the software (for

existing parents)

The Parent Portal module includes a parent management database with workflow applications to administer parent queries, manage wait lists, even provide a communication centre to send newsletters, invitations or surveys.

Placement (OPTIONAL) COMING LATER

Streamline your placement process, prioritise waiting lists, search Educators by location/s vacancies and track referrals and match childcare needs with available Educators.

A raft of new industry-first featuresHarmony Web comes with exciting new optional modules including:

Expanded Functionality to your EducatorsAs well as these options, there are new Harmony modules specifically for your Educators, some of which can be shared with you and will have a positive impact on your business. These include:

Program & Practices Module (OPTIONAL) Your Educators will be able to create their own programs from within the application

• Educators can create Programming content in their own creative style. Parents will have online access to this content via the Parent Portal

• Ability for your Service Coordinators to prepare Programming tips and material for Educators to incorporate in their practice

• A variety of pro-forma documents can be generated from the system incorporating content that is captured in the system

Educator Cash Book (OPTIONAL)

This is an Educator only tool providing your Educators with a full Cash Book for managing their finances. Educators will purchase this module as required.

PART OF THE

P: 1800 020 126 E: info@harmonyweb.com.auwww.harmonyweb.com.au

How do you get started?Contact Redbourne today to register your interest in buying or upgrading to the new web version of Harmony. Redbourne will assist Services with migration, ensure existing data comes across with full integrity, provide 1-on-1 training and assist with the first week of processing payments and timesheets. As well, Redbourne will provide instructions and guides for Services to train their Educators, with telephone hotline support Monday to Friday for Services.

Availability and PricingHarmony is sold as a yearly annual subscription that will incorporate any new updates according to the functionality (standard OR standard + optional modules) of the software you purchase. The price also includes full hosting of the software solutions and backups.

For the standard core CCMS version, the annual subscription will be $1,100* inc GST per annum, paid annually. This includes support.

Monthly contracts will be offered to Services that purchase additional modules – Quality, Electronic Document Library, Educator Management, Notes and Task, Parental Portal, Placement – along with the core CCMS version. For pricing contact Redbourne.

Educators using the online Harmony for Educators will pay a nominal fee via their Service, which Services will pay to Redbourne via their regular processing period. Educators that are not activated are not charged.

The new Harmony delivers greater harmonyWith these extensive additions and updates to Harmony all people working in the sector will have the software tools necessary to operate with greater confidence and competence. Not only will this boost efficiencies between Services, Educators and parents, we believe it will also enhance the quality of relationships and service levels.

Would you like a bit more harmony in your future?

*Pricing as at June 2016 and firm for 2016. Subject to minor changes in future years.