iSee Survey, Satisfaction & Audit System
Handheld touch screen device
Like a ½ size i pad Easy way to collect lots of data accuratelyInstant data – viewable onlineIdiot proof Locked system
We’re in the business of selling management information
Putting systems & structure in place
Auto alerting you to critical issues, as they happen
Enabling you to better audit your operation
Driving behaviours
Help build your e-database
Rather than employ a mystery shopper to visit once a month, ask your actual guests what they think 100 times a day.
Live reports showing Actual data – such as:
Out of Stock daily reportSpeed of serviceMet & greetedHow were the toilets?Temperature of the mealWere drinks served promptly?How long did it take to get your bill?Any comments?
Data may be Geo – mapped to easily visualize multi site operations.
Restaurants may even be mapped by table, to view results such as ambiance, music, guests visited by supervisor?
This example shows tables reporting overly powerful air conditioning.
Denoted by a cloud.
Example table reportHighlights the tables in blue which
managers haven't visited
Rest.1 Rest.2 Rest.3 Rest.4 Rest.5 Rset.6
0%
20%
40%
60%
80%
100%
of Total Number of Records %
32.89%40.40%
47.50%
38.01%39.18%
49.42%
67.11%59.60%
52.50%
61.99%60.82%
50.58%
Home Delivery Home Delivery
YES
NO
Rest.1 Rest.2 Rest.3 Rest.4 Rest.5 Rset.6
0%
20%
40%
60%
80%
100%
of Total Number of Records %
38.15%
54.74%
42.65%
22.41%
36.18%33.00%
61.85%
45.26%
57.35%
77.59%
63.82%67.00%
Resident Tourist
Resident / Tourist
RESIDENT
VISITOR
Rest.1Rest.2Rest.3Rest.4Rest.5Rset.6
0K
1K
2K
3K
4K
5K
Number of Records
1,176
4,456
555
922
356
1,301
Responses
Sunday Monday Tuesday Wednes.. Thursday Friday Saturday
0
100
200
300
400
500
600
700
800
900
Number of Records
Rset.6
Rest.5
Rest.4Rest.3
Rest.2
Rest.1
Resp per Weekday
Rest.1 Rest.2 Rest.3 Rest.4 Rest.5 Rset.6
Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49 Week 45 Week 46 Week 47 Week 48 Week 49
0
500
1000
1500
Number of Records
246 253314
324
164
27 56 84
115
74 86 99166
372
19951
4489
271
100
420470
1,029
1,664
873
124 132
343
347
230
Week 49 only had 4days in November
Resp perWeek No
Rest.1Rest.2Rest.3Rest.4Rest.5Rest.6
0
100
200
300
400
500
600
700
Distinct count of email
260
653
145175
60
463
1640 email entries captured inNovember
emails all
Home delivery. Dynamic branching
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
8%
10%7%
6%
7%
2% 4%
4%
3%
14%
9%13%
14%
8%
17%
12%
18%
6%
12%
16% 15%
13%
100%
79%
76%
85%
77%
81%
80%
90%
83%81%
70%
78%
Rest. 1 Service Speed of Service
JUST RIGH
TOO FAST
TOO SLOW
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
6%
14%
40%
11% 12%
24%
11%
29%
100%100% 100% 100%
86%
60%
100%
89% 88%
71%
89%
71%
Rest. 2 Service
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
4%
5%
3%
5%
2%5%
11%11%
11%
19%
20%
7%
13%
12%
17%
11%
22%
100%
85% 84%
78%80%
93%
87%
100%
84%
82%
84%
67%
Rest. 6 Service
121314151617181920212223
0%
20%
40%
60%
80%
of Total Number of Records %
4%
2% 3% 3%
7%
1%
5%
5% 4%4%
4%
10%
8%
13%
11% 12%
20%
13%13%
14%
12%
14%
10%
86%
90%
84%
86%
81%
80%
86%
82%
81%
84%
82%
86%
Rest.4 Service
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
7% 7%
6%
8% 7%3%
3%
10%
9%
13%
9%
21%
8% 8% 8%
18%
6%
19%
100%
83%
84%
81%
91%
71%
93%
85%
92%
79%
92%
81%
Rest. 5 Service
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
9%7%
7% 5%
6%
13%
6%
8% 6%
3%
13%
5%
11%
22%
6%
88%85%
85%
94%
90%
95%
88%
95%
89%
78%
88%
100%
Rest.3 Service
Speed of service shown by hour
Date
121314151617181920212223
0%
20%
40%
60%
80%
of Total Number of Records %
8%
3%
9%
12%
9%
10%
8%
13%11%
8%11%
17%
8%
8% 6%6% 8%
14%
4%
2% 3%
6%
5%
85%
89%85%
82%
83%
76%
88%
85% 85%
86%84%
83%
Portion Size - Rest 1 Portion Size
JUSTRIGHT
TOO BIG
TOO SMALL
Date
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
14%
6%
16%
25%
17%
5% 6%
22%
12%12%
100%
83%
95% 94%
86%
100%100%
78%82%
88%84%
75%
Portion Size - Rest 2
Date
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
4%
11%
13%
7%
7%
8%5%
5% 5%
11%7%
5%
3%
10%
16%
9%5%
2%
11%
100%
89%
95%
86%
77%
93%
93%
76%
86%91%
93%
78%
Portion Size - Rest 3
Date
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
4%
11%
13%
7%
7%
8%5%
5% 5%
11%7%
5%
3%
10%
16%
9%5%
2%
11%
100%
89%
95%
86%
77%
93%
93%
76%
86%91%
93%
78%
Portion Size - Rest 4
Date
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
8%
8% 7%
3%7%
8%
4%
7%
5%
7% 7%7%
2%6%
12%
4%
6%
5% 6%
8%
6%9%
10%
8%
90%86%
81%
92%
87%
87%
90%
85%
89%
84%
83%
85%
Portion Size - Rest 5
Date
121314151617181920212223
0%
20%
40%
60%
80%
100%
of Total Number of Records %
13%
16%11%
6%
13%
5%8%
11%
5%
17%
19%
7% 6% 6%
2% 3%
8%
3% 3% 5%
6%
6%
14%
93%
80%
78%
87%
91%
79%
93%89%
84%
89%
78%
67%
Portion Size - Rest 6
Portion size by hour of the day
Exclusion reports may be shown by site, by staff member, by day or hour
Automatic AlertsGuest retention & recovery system
On preset questions such as ‘will you return?’,Auto alerts are set up to warn managers of guest dissatisfaction by pager, email or SMS.
Chance to recover guests whilst still in the restaurant, reports to show trends & predict future flash points.
May be set to auto email colleagues such as order disposable items or housekeeping.
Daily Audits
May capture:
Fridge temperature checksHot food holding tempsManager’s daily walk throughAny key function
Allows head office to view information instantlyMeasures compliance, in turn drives behaviourMay be setup to auto email maintenance etc
Database function
60% + of guests asked, offer their email address
Managed e-shots
Brand , key word or phrase Internet tracking
Measure
Measure GatherGather
RescueRescue GrowGrow
AuditAuditTrackTrack