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    IBM SAP customer experiencesAugust 2006

    SAP systems in a customerdatacenter on a virtualized IBMPOWER5 environment

    Irene Hopf

    International SAP IBM Competence Center

    Walldorf, Germany

    Version 1.2

    01st August 2006

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    1. Preface

    Edition Notice (August 2006)This is the second published edition of this document.

    Preface & ScopeThe objective of this paper is to report from productive customer environments, which run their SAP

    operations on a virtualized server and storage environment. It should provide best practices information

    to IBMpre-sales personnel.

    Special Notices Copyright IBM Corporation, 2006. All Rights Reserved.

    All trademarks or registered trademarks mentioned herein are the property of their respective holders.

    The author of this document is:

    Irene Hopf, Senior IT Architect, Int. SAP IBM Competence Center, Walldorf, Germany

    AcknowledgementsWith special thanks for their considerable contributions to the customer and the Andreas Lautensack

    from c.a.r.u.s. (IBM business partner) involved.

    Contact for the realization of the utilization analysis:

    Andreas Lautensack

    Senior IT Consultant

    c.a.r.u.s. Hannover

    Phone +49 511 626261 14

    Mobile +49 176 - 1 62626 14

    eMail [email protected]

    With special thanks to Nicola Krieger, eServer Solutions, IBM Germany who prepared the opportunity towrite this document.

    Feedback

    We are interested in your comments and feedback. Please send these to [email protected].

    DisclaimerSee copyrights and trademarks.

    Edition HistoryVersion 1.0: Original Version

    Version 1.1: Chapter 4.1: Correction regarding CPU entitlement and high level LPAR design for

    productive SAP systems.Version 1.2: Public Version

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    Table of Contents

    1. Preface ____________________________________________________________________ 2

    2. Introduction _________________________________________________________________ 4

    2.1 Objective__________________________________________________________________ 4

    2.2 Background _______________________________________________________________ 4

    2.3 Executive Summary _________________________________________________________ 4

    3. Infrastructure Architecture _____________________________________________________ 5

    3.1 Hardware:_________________________________________________________________ 5

    3.2 Disk Subsystem:____________________________________________________________ 6

    3.3 Software release combination information ________________________________________ 6

    3.4 Business Applications _______________________________________________________ 7

    3.5 LPAR Configuration:_________________________________________________________ 9

    4. Operation Considerations _____________________________________________________ 11

    4.1 Load Balancing / Performance / Scalability_______________________________________ 11

    4.2 Availability (Disaster Recovery) _______________________________________________ 12

    4.3 Data Protection (Backup / Recovery) ___________________________________________ 12

    4.4 Security _________________________________________________________________ 12

    4.5 Monitoring _______________________________________________________________ 13

    4.6 Billing___________________________________________________________________ 19

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    2. Introduction

    2.1 Objective

    IBM Customers and service providers externally and internally frequently ask questions like Can I run

    my productive systems without significant risks on a virtualized server environment using the virtual I/Oserver without using dedicated I/O adapters? or What is the savings potential of using shared

    processor LPAR (Micro-Partitioning) technology for all my SAP systems? This document gives an

    idea how to judge these questions and describes real life examples considering best practices in IT

    operations.

    2.2 Background

    For roughly 2 years the IBM POWER5 technology is available on the market and customers are still

    not leveraging the available flexibility and virtualization features of this platform. To encourage the pre-

    sales colleagues to recommend the benefits of p5 to their customers, this document describes how

    customers manage the technology successfully.

    The IBM customer does not want to be mentioned and will be called IT Shop in this document. The

    data basis in this document was gathered in December of 2005.

    In the daily operations of the IT Shop roughly 90 to 100 SAP systems in the banking industry are

    managed. IT services are delivered internally, to subsidiaries and customers via service level

    agreements.

    2.3 Executive Summary

    The way the customer IT Shop organized the IT business provides extreme flexibility and potential to

    react to business changes within the magnitude of 30 minutes or less. The SAP systems (and a few

    non-SAP systems), which are distributed over 4 p570 systems run smoothly and with constant good

    performance. The SAP systems see their peak workloads at different points in time and therefore thecapacity of the system is assigned to the needs of the applications with a minimum of administration

    effort. Additional buffer capacity is available by providing 4 CPUs per system as capacity upgrade on

    demand potential to the active 12 CPUs in each machine. The risk of capacity shortage is set to a

    minimum.

    The service level agreements can be easily kept and the customers of the IT Shop get an appropriate

    billing of the consumed IT capacity in terms of CPU consumption (managed SAPS), disk and tape

    space.

    The system setup provides the potential for synergy for the IT Shop and their customers. It is not

    necessary to plan always new hardware if the initiative for a new application arises. A test- or sandbox-

    LPAR can easily and quickly be defined and the new system is available for prototyping for theapplication departments. This works very well for CPU sharing and virtualization. Memory still needs to

    be assigned from the start and adjusted manually. Integrated monitoring features in the central CCMS,

    which is widely used, help in the daily business and planning of the growth in the datacenter

    management.

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    3.4 Business Applications

    The IT Shop runs in general a classical SAP R/3 system landscape setup: development system (DEV),

    quality assurance (QAS) and production (PRD). Roughly 90 to 100 SAP systems are being managed in

    total:

    Application Group Type System Location SAP System SID SAP BasisPRD System 2 P07

    QAS System 4 C03

    FI/CO/MM IT Shop internal

    DEV System 2 C11

    4.6C

    PRD System 4 P33

    QAS System 2 C19

    EBP IT Shop internal

    DEV System 4 C17

    6.20

    PRD P0H

    QAS Q0H

    DEV C0H

    HR IT Shop internal

    Education

    POWER4

    hardware

    S0H

    4.6C

    PRD System 3 P41

    Revision System 4 A41

    QAS System 1 C53

    DEV System 2 C37

    FI/CO Subsidiaries of IT Shop

    Sandbox System 3 C52

    6.20

    PRD System 1 P43

    QAS System 3 C54

    BW IT Shop internal

    DEV System 1 C42

    6.20

    PRD System 3 P56

    QAS System 2 Q56

    DEV

    IFRS*) BW IT Shop internal

    Reporting

    DEV2 System 2 C56

    6.40

    PRD System 3 P91QAS System 2 Q91

    DEV

    IFRS*) Bank AnalyzerImplementation IT Shop internal

    Cost Center Planning

    DEV2 System 4 C91

    6.40

    PRD P11

    QAS C09

    Regional Customer Real Estate

    DEV

    POWER4

    hardware

    C05

    4.6C

    PRD System 4 P23

    QAS System 2 C23

    FI/CO Customer North

    DEV System 4 C21

    4.6C

    PRD System 2 P31EBP Customer North

    DEV System 2 C08

    6.10

    PRD P60

    QAS C35

    HR Customer North

    DEV

    POWER4hardware

    C33

    4.6C

    PRD System 1 P62

    QAS C71

    IFRS*) BW Customer North

    Reporting

    DEV C39

    6.40

    PRD System 1 P72

    QAS C61

    DEV System 4 C07

    IFRS*) Bank Analyzer

    Implementation Customer North

    Cost Center Planning

    QAS2 System 4 Q72

    6.40

    PRD System 2 P04

    QAS System 4 Q04

    CMS Customer North

    DEV System 4 C04

    6.40

    BW Customer West PRD System 1 P40 6.40

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    QAS System 3 C51

    DEV System 1 C50

    PRD System 1 P12

    QAS System 3 Q12

    IFRS*) BW Customer South

    Reporting

    DEV System 1 C12

    6.40

    PRD System 1 P10

    QAS System 3 Q10

    IFRS*) Bank Analyzer

    Implementation Customer South

    Cost Center Planning DEV System 1 C10

    6.40

    CMS Customer South PRD System 3 P14 6.40

    QAS System 1 Q14

    DEV System 3 C14

    BW PoC new PRD 6.40

    QAS System 3 T20

    DEV

    Sandbox 1 T99

    Sandbox 2 System 2 T97

    Test Systems for Basis Purposes

    Sandbox 3 System 2 C27

    XI Testsystem Sandbox3 System 4 T98 4.6C

    * IFRS (International Financing Reporting Standard formerly known as International Accounting

    Standard (IAS) mandatory for companies listed at stock exchange

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    3.5 LPAR Configuration:

    Datacenter 1, System 1

    SAP-System LPAR Weighting

    ID Minimum Desired Maximum Desired Minimum Maximum desired min max uncapped

    VIO-Server1 2 1 2 4 0,4 0,2 2 2 1 4 128

    VIO-Server2 3 1 2 4 0,4 0,2 2 2 1 4 128

    sapp43 13 4 8 16 0,6 0,2 4 4 1 8 64

    sapp40 14 4 8 16 0,5 0,2 4 2 1 4 64

    sapc50 15 4 4 8 0,2 0,1 2 1 1 2 32

    sapc42 16 4 8 16 0,2 0,2 2 1 1 4 32

    sapp72 17 8 20 32 1,6 0,4 4 8 2 8 64

    sapp62 18 8 12 32 0,4 0,4 4 2 2 8 64

    sapc53 19 2 4 8 0,2 0,1 2 1 1 2 32

    P41_idle 20 8 20 20 0,8 0,4 4 4 2 4 64

    P91_idle 21 8 16 16 0,8 0,4 8 8 4 12 64

    P56_idle 22 8 16 16 0,8 0,4 8 8 4 12 64

    sapa56 23 8 16 20 0,8 0,4 8 8 4 12 32

    sapp10 24 4 8 8 0,2 0,1 2 1 1 4 64

    sapp12 25 4 4 8 0,2 0,1 2 1 1 4 64

    sapc10 26 4 8 8 0,1 0,1 2 1 1 2 32

    sapc12 27 4 4 8 0,1 0,1 2 1 1 2 32sapq14 28 4 4 8 0,1 0,1 2 1 1 2 32

    P14_idle 29 4 4 8 0,1 0,1 2 1 1 2 32

    ME RZ1 168 256 8,5 4,2 66 57

    Production Qualityassurance Development

    DR-Backup (idle LPAR)

    Virtual-I/O Server

    CPU-EntitlementMemory (in GB) vCPU

    Datacenter 1, System 2

    SAP-System LPAR WeightingID Minimum Desired Maximum Desired Minimum Maximum desired min max uncapped

    VIO-Server1 2 1 2 4 0,4 0,2 2 2 1 4 128

    VIO-Server2 3 1 2 4 0,4 0,2 2 2 1 4 128

    P07 4 4 16 32 0,8 0,4 4 4 1 32 64

    P31 5 4 6 12 0,4 0,2 1 2 1 10 64

    S54 6 4 8 12 0,4 0,2 2 4 1 8 32

    C23 7 4 8 16 0,4 0,2 0,8 2 1 8 32

    C19 8 1 3 6 0,2 0,1 0,5 1 1 5 32

    C11 9 2 4 8 0,2 0,1 0,5 1 1 5 32

    C29 10 1 2 4 0,2 0,1 0,5 1 1 5 32

    C37 11 2 3 6 0,2 0,1 0,5 1 1 5 32

    P33_idle 12 1/4 6 12 0,1 0,1 1,2 1 1 4 64

    P23_idle 13 1/4 1/2 18 0,1 0,1 2 1 1 6 64

    T97 14 1 2 4 0,1 0,1 0,5 1 1 5 16

    C56 15 2 6 6 0,1 0,1 0,5 1 1 5 32

    C27 16 1 2 4 0,1 0,1 0,5 1 1 3 32

    C08 17 1 2 4 0,1 0,1 0,5 1 1 5 32

    IDMSXP2_idle 18 1 4 8 0,1 0,1 0,5 1 1 5 64

    Q56 19 2 8 12 0,2 0,1 0,5 1 1 5 32

    Q91 20 2 16 24 0,8 0,2 2 8 1 12 32

    sa101cafm2 21 1 2 4 0,1 0,1 0,5 1 1 5 64

    P04 22 4 8 16 0,2 0,1 0,5 2 1 5 64

    K07_idle 23 1 4 4 0,1 0,1 0,2 1 1 2 16

    P0H_APP 24 4 12 16 0,1 0,8 1 8 1 10 48

    ME RZ1 110,5 216 5,6 3,0 23 48

    Production Qualityassurance Development

    DR-Backup (idle LPAR)

    Virtual-I/O Server

    CPU-EntitlementMemory (in GB) vCPU

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    Datacenter 2, System 3

    SAP-System LPAR Weighting

    ID Minimum Desired Maximum Desired Minimum Maximum desired min max uncapped

    VIO-Server1 2 1 2 4 0,4 0,2 2 2 1 4 128

    VIO-Server2 3 1 2 4 0,4 0,2 2 2 1 4 128

    sapp41 13 16 20 32 0,8 0,4 4 4 2 8 64

    sapc52 14 4 8 16 0,2 0,2 2 2 1 4 32sapc51 15 4 4 8 0,2 0,1 2 1 1 2 32

    P43_idle 16 4 8 8 0,2 0,1 2 4 1 4 64

    sapc54 17 4 8 16 0,4 0,2 2 4 1 8 32

    sapp91 18 8 20 32 0,8 0,4 8 8 4 12 64

    sapp56 19 8 16 32 0,8 0,4 8 8 4 12 64

    P40_idle 20 4 8 8 0,2 0,2 2 2 1 2 64

    P72_idle 21 8 20 20 0,2 0,2 2 2 1 2 64

    P62_idle 22 8 12 12 0,2 0,2 2 2 1 2 64

    sapa91 23 8 16 20 0,8 0,4 8 8 4 8 32

    sapp14 24 4 4 8 0,2 0,1 2 1 1 4 64

    sapc14 25 4 4 8 0,1 0,1 2 1 1 2 32

    sapq10 26 4 4 8 0,1 0,1 2 1 1 2 32

    sapq12 27 4 4 8 0,1 0,1 2 1 1 2 32

    P10_idle 28 4 4 8 0,1 0,1 2 1 1 2 32

    P12_idle 29 4 4 8 0,1 0,1 2 1 1 2 32

    sapsol 30 4 8 12 0,2 0,1 2 1 1 2 32

    ME RZ2 176 272 6,5 3,9 60 56

    Production Qualityassurance Development

    DR-Backup (idle LPAR)

    Virtual-I/O Server

    CPU-EntitlementMemory (in GB) vCPU

    Datacenter 2, System 4

    SAP-System LPAR Weighting

    ID Minimum Desired Maximum Desired Minimum Maximum desired min max uncapped

    VIO-Server1 2 1 2 4 0,4 0,2 2 2 1 4 128

    VIO-Server2 3 1 2 4 0,4 0,2 2 2 1 4 128

    P33 4 4 6 12 0,4 0,2 1,2 2 1 2 64

    P23 5 4 9 18 0,5 0,3 2 3 1 8 64

    CS-Test 6 1 2 4 0,1 0,1 0,4 1 1 4 32

    C03 7 2 6 12 0,3 0,2 0,8 2 1 2 32

    C17 8 1 2 4 0,2 0,2 0,5 2 1 2 32

    C21 9 2 3 6 0,2 0,2 0,5 2 1 2 32

    C07 10 2 6 12 0,4 0,2 0,9 2 1 4 32

    P07_idle 11 1/4 16 16 0,4 0,1 4 4 1 8 64

    P31_idle 12 4 6 12 0,4 0,2 0,8 2 1 8 64

    I03 13 1 2 4 0,1 0,1 0,3 1 1 3 32

    C04 14 3 8 16 0,1 0,1 0,5 1 1 5 32

    T98 15 2 8 16 0,1 0,1 0,5 1 1 5 16

    C91 16 2 6 12 0,1 0,1 0,5 1 1 5 32

    IDMS-X 17 1 4 8 0,1 0,1 0,5 1 1 5 32

    A41 18 1 4 8 0,1 0,1 0,5 1 1 5 32K07 19 1 4 8 0,1 0,1 0,5 1 1 5 16

    IDMSXP2 20 1 4 8 0,2 0,1 0,5 1 1 5 64

    sideprod 21 4 5 6 0,1 0,1 0,5 1 1 5 64

    Q04 22 4 8 16 0,1 0,1 0,5 1 1 5 32

    P04_idle 23 1/4 8 16 0,2 0,1 0,5 2 1 5 64

    Q72 24 4 20 20 1,6 0,4 2 8 2 8 32

    ME RZ2 141 242 4,7 3,0 19,9 44

    Production Qualityassurance Development

    K-Backup (idle LPAR)

    Virtual-I/O Server

    CPU-EntitlementMemory (in G) vCPU

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    4. Operation Considerations

    4.1 Load Balancing / Performance / Scalability

    The planning for a new system with 3 landscapes is done in the first step with a sizing exercise in the

    SAP Quicksizer. The result is a required SAPS value. Memory is also taken from the SAP Quicksizer orthe regular rule of thumb with 4 to 8 GB per virtual CPU is applied.

    The SAPS capacity of one CPU is derived from the published and certified SAP SD standard application

    benchmark data (e.g. 1 POWER5 CPU 1.65 MHz ~ 1400 SAPS).

    According to the sum of CPUs in the 4 p570 shared LPARs 205 virtual CPUs are defined and there is

    room for more. In fact only 4 x 12 = 48 physical CPUs are available.

    One system provides 12 physical CPUs. This resource is being shared across all defined LPARs on the

    machine. Also the 2 virtual I/O servers (VIO) run on shared LPARs. All LPARs run in an uncapped mode.

    Even very small LPARs will get an uncapped configuration. Therefore they are ready to perform the

    nightly backup very quickly.

    In general a new defined LPAR gets at least 0.1 physical CPU entitlement (desired) and 1 virtual CPU.

    The productive LPARs get at least 0.2 CPU entitlement per 1 vCPU. This ensures that the productive

    LPARs get more guaranteed capacity than the other (non-productive) LPARs.

    The desired CPU entitlement is selected as low as possible in order to provide maximum flexibility for

    the hypervisor to assign granular portions of each physical CPUs to the various LPARs according to

    workload.

    The memory assignment happens once while basic configuration. After that, operations need to monitor

    and the memory consumption and manually adjust the dLPAR configuration. The flexibility which is

    given for the assignment of CPU resources within the system still has room for improvement for thememory allocation for the individual LPAR.

    For a completely new SAP system landscape to be used for production purposes the production and

    development LPAR are put into one datacenter and the quality assurance and the idle standby LPAR

    are put into the other datacenter.

    Another example in terms of flexibility is the HR system P0H which runs still on POWER4 hardware

    (p650 6way). This system experience capacity bottlenecks when the payroll run was performed. To

    solve this bottleneck specifically for the timeframe, these requirements occur, application servers on

    shared processor LPARs on the p570 systems are provided to the SAP system.

    4.1.1 Virtual I/O Server (VIO)

    The VIO servers get the highest priority, because if those will not have enough resources, all other

    LPARs suffer from this. The VIO server is configured with 2 virtual CPUs (vCPU) where roughly one is

    being consumed by the customer network interface (Gigabit Ethernet) and the other one covers the

    SAN traffic doing I/O and the load on the administration network.

    Each VIO has 4 FC adapters to access the SAN. The client LPARs get access to disk always via both

    VIOs. Locally the path priority is set for all even hdisks (0,2,4,6,) to VIO1 and all odd hdisks

    (1,3,5,7,) to VIO2. Hence the IT shop achieves a load balancing half and half over each VIO or in

    other words: for each LPAR the I/O traffic is striped over 8 FC adapters.

    The I/O traffic from all the LPARs on a system adds up in the VIOs. Nevertheless the FC adapters havenot seen maximum throughputs so far. The load balancing and the potential peak loads at different

    times create no bottlenecks on I/O.

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    4.2 Availability (Disaster Recovery)

    Disaster recovery backup is realized through 2 data centres and hot standby LPARs for the production

    LPARs only. The service level agreements allow a manual take over after problem analysis. That is

    sufficient for the production systems, which are running.

    The idle LPAR is up and running, ready prepared with AIX and the according maintenance level. Incase of a disaster a few tasks need to be executed, which are well documented and prepared by shell

    scripts which are readily available on the idle LPAR. The basic tasks are:

    Make sure that the normal environment is completely down and cleaned up (deactivate the

    network interface, unmount of filesystems, varyoffvg

    Assign the virtual hostname (and IP address) to the new (backup LPAR) physical hostname,

    Import the volume group (optionally forced) and varyonvg

    Mount of all necessary filesystems

    Start of the system on the idle (backup) LPAR

    Post-processing steps

    Only the basis administration systems are clustered via HACMP. These systems manage the central

    CCMS, saprouter and serve as central file server, e.g. for /usr/sap/trans.

    4.3 Data Protection (Backup / Recovery)

    For Backup IBM TivoliStorage Manager (TSM) is used. The TSM server was recently moved to 2

    separate p570 systems. One is located in datacenter 1 and the other is located in datacenter 2. Each

    TSM server occupies 6 CPUs when heavy backup load is performed.

    It is also possible to run the TSM server in an LPAR on the regular systems, which can be shared for

    CPU and memory but does the I/O via dedicated adapters to provide sufficient bandwidth.

    The procedures for the backup of the SAP relevant data and generic OS (makesysb, filesystems,

    joblogs etc.) did not change when moving from a dedicated to a virtualized environment. It is plannedto use LAN free data backup in the near future.

    Some posting data is being archived via IBM Commonstore.

    4.4 Security

    Customers buy a service level agreement from the IT Shop in terms of availability (e.g. 99,5 %) and

    resources providing capacity in terms of SAPS. They do not care any longer on what type of hardware

    and whether dedicated or virtualized resources are provided.

    The security for the end users of the customers is provided via saprouter and the regular authentication

    with the SAPGUI access. The customers do not have access via telnet or similar tools on OS level. Thisapproach has been considered sufficiently secure by the customers of the IT Shop.

    The system administrators at the IT Shop access the machines via ssh. All other ports are protected

    via a firewall.

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    4.5 Monitoring

    Monitoring of the system utilization happens right now with AIX tools (sar) on an hourly average basis.

    sar collects data in 5 minute buckets and these are averaged over 1 hour. This was integrated into

    central CCMS via a custom written report. The motivation to use sar was that it works similarly on

    POWER4 and POWER5 technology and it utilizes already POWER5 virtualization information withphysc.

    The analysis from central CCMS shows that the systems still provide buffer in capacity even

    considering the variations in workload coming from the different applications.

    The following charts show on the y-axis the number of physical CPUs used on one p5 system (physc).

    The maximum is 12 physical CPUs in each system.

    The x-axis shows the date and time from 28.11.2005, 00:00 until 04.12.2005, 24:00. This includes

    month-end and a weekend (December 3rdand 4th)Each bar reflects the average of 1 hour (physc in

    sar).

    We see 2 different machines and 2 individual LPARs on each of the machines. The first chart is the

    overview over the whole system and the second and third chart are 2 exemplary LPARs on the

    machines.

    Datacenter 2 System 4

    This is the overall usage of the whole system. The utilization reaches roughly 11.5 physical CPUs in the

    evening of November 30th. The system runs 21 LPARs plus 2 VIO LPARs.

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    System Q72 running in DC2 on system 4:

    SID CPU entitlement vCPU

    desired min max desired min max

    Q72 1.6 0.4 2 8 2 8

    The system Q72 is rather heavily used for BW reporting tests within the Bank Analyzer and reaches 7.8

    physical CPUs in the evening of November 30th. High utilization is also obvious over the weekend when

    a stress test was performed. The application uses heavy parallelization techniques.

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    System P23 running in DC2 on system 4:

    SID CPU entitlement vCPU

    desired min max desired min Max

    P23 0.5 0.3 2 3 1 8

    The system P23 is a relatively small production system which shows a peak usage of 1.3 CPUs. Every

    day early in the morning a regular load appears and during the day the usual camel hump curve (peak

    in the morning peak in the afternoon) can be observed. The system serves remote locations which use

    financial and controlling applications.

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    Datacenter 2 System 3

    The system very occasionally reaches a high utilization of 11.7 physical CPUs. Over the weekend

    (December 3rdand 4th) the system is roughly utilized only with 0,5 CPUs on the whole machine. There is

    lots of capacity available for other LPARs for future applications on this machine.

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    System P41 running in DC2 on system 3:

    SID CPU entitlement vCPU

    desired min max desired min max

    P41 0.8 0.4 4 4 2 8

    The system P41 shows a relatively constant usage of 2 physical CPUs for roughly 2 days. Other than

    that the system only shows occasional usage which look like regular batch jobs. The system P41 is the

    production system which serves the subsidiaries with FI, CO and MM applications. Right now this

    system runs roughly 30 SAP clients (= Mandanten) which is planned to increase to 180 in the future.

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    System C14 running in DC2 on system 3:

    SID CPU entitlement vCPU

    desired min max desired min max

    C14 0.1 0.1 2 1 1 2

    C14 is a small test system of the customer south of the IT Shop for collateral handling and risk

    mitigation. It shows very little workload in the given timeframe. The entitlement of 0.1 CPU is hardly

    used. The hypervisor reduces the consumed capacity down to 0.02 or 0.03 CPUs frequently.

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    4.6 Billing

    The billing is being done centrally based on the monitoring data. CPU consumption, disk space and

    tape space consumption is also calculated. The customers of the IT Shop will get a regular constant

    bill (e.g. monthly) and then a balance at certain points in time (e.g. quarterly or yearly). This is also

    based on the central CCMS data and is being created automatically.

    Using information from CCMS and AIX it is possible to perform accounting in a virtualized environment.

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    Legal nformation IBM Corporation 2006

    IBM Corporation

    Westchester Avenue

    White Plains, NY 10604

    USA

    ibm comProduced in Germany

    September 2006

    All Rights Reserved

    IBM, the IBM logo, eServer, Micro-Partitioning, POWER,

    POWER4, POWER5, pSeries, AIX and Tivoli are trademarks or

    registered trademarks of International Business Machines

    Corporation in the United States, other countries, or both. Fora list of additional IBM trademarks, please see

    http://ibm com/legal/copytrade.shtml.

    SAP, the SAP logo and all other SAP products and services

    mentioned herein are trademarks or registered trademarks of

    SAP AG in Germany and several other countries.

    Hitachi Data Systems is a registered trademark of Hitachi Ltd.

    in the United States and other countries.

    Oracle is a registered trademark of Oracle Corporation and/or

    its affiliates.

    Other company, product or service names may betrademarks or service marks of others.

    IBM reserves the right to change specifications or other

    product information without notice. References in this

    publication to IBM products or services do not imply that IBMintends to make them available in all countries in which IBM

    operates. IBM PROVIDES THIS PUBLICATION AS IS

    WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

    IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF

    MERCHANTABILITY AND FITNESS FOR A PARTICULAR

    PURPOSE. Some jurisdictions do not allow disclaimer of

    express or implied warranties in certain transactions;

    therefore, this statement may not apply to you.

    This publication may contain links to third party sites that are

    not under the control of or maintained by IBM. Access to any

    such third party site is at the user's own risk and IBM is not

    responsible for the accuracy or reliability of any information,

    data, opinions, advice or statements made on these sites.

    IBM provides these links merely as a convenience and theinclusion of such links does not imply an endorsement.

    Information in this presentation concerning non-IBM products

    was obtained from the suppliers of these products, published

    announcement material or other publicly available sources.

    IBM has not tested these products and cannot confirm the

    accuracy of performance, compatibility or any other claims

    related to non-IBM products. Questions on the capabilities of

    non-IBM products should be addressed to the suppliers of

    those products.

    MB, GB and TB = 1,000,000, 1,000,000,000 and

    1,000,000,000,000 bytes, respectively, when referring to

    storage capacity. Accessible capacity is less; up to 3GB is

    used in service partition. Actual storage capacity will vary

    based upon many factors and may be less than stated.

    Performance is in Internal Throughput Rate (ITR) ratio based

    on measurements and projections using standard IBM

    benchmarks in a controlled environment. The actual

    throughput that any user will experience will depend on

    considerations such as the amount of multiprogramming in

    the users job stream, the I/O configuration, the storage

    configuration and the workload processed. Therefore, no

    assurance can be given that an individual user will achieve

    throughput improvements equivalent to the performance

    ratios stated here.

    Maximum internal hard disk and memory capacities mayrequire the replacement of any standard hard drives and/or

    memory and the population of all hard disk bays and memory

    slots with the largest currently supported drives available.

    When referring to variable speed CD-ROMs, CD-Rs, CD-RWs

    and DVDs, actual playback speed will vary and is often less

    than the maximum possible.

    SPW00109-DEEN-00


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