• ISO 9000 refers to a generic series of standards published by the ISO that provide quality assurance requirements and quality management guidance

• ISO 9000 is a quality system standard, not a technical product standard

• Firms select the standard that is most relevant to their business activities.

ISO 9000

VERSIONS

• 1987 : Based on models of quality assurance in design, development, production, inspection etc.

• 1994 :Emphasized quality assurance via preventive actions, instead of just checking final product.

ISO 9000 SERIES

• 2000 :Replaced previous 1994 standards. 2000 version sought to make a radical change in thinking by actually placing the concept of process management front and center.

• 2008 :Renarrates previous version. Only introduces clarifications to the existing requirements of ISO 9000 and some changes intended to improve consistency with ISO 14000.

STANDARDS

• ISO 9000-2000 :Deals with the fundamentals and vocabulary of QMS. Replaced by 9000-2005

• ISO 9000-2004:Sets forth internationally recognized guidelines to ensure each company achieves goals for quality consistency through improved performance

• ISO 9000-2005 :Intended to clarify terminology and provide a means of communicating QMS principles to customers.

• ISO 9000-2008 :Replaces the ISO 9000:2000 series. Designed to apply to all types of business and focuses on delivering customer satisfaction.

• ISO 9001-2000 :Has been revised by ISO 9001-2008. Specifies requirements for QMS

• ISO 9001-2008 :It deals with the requirements of QMS & is supplemented by ISO 9000-2005(fundamentals) & ISO 9004-2009 (managing sustained success)

• ISO 9004-2000 :Has been revised by ISO 9004-2009. It’s the QMS for guidelines for performance improvements. 

• ISO 9004-2009 :Provides guidance to organizations to support achievement of sustained success by quality management approach. Applicable to any organization

ISO 14000• ISO 14000 is a family of standards related

to environmental management that exists to help organizations minimize how their operations negatively affect the environment (i.e. cause adverse changes to air, water, or land), comply with applicable laws, regulations, and other environmentally oriented requirements, and continually improve in the above.

• ISO 14000 is similar to ISO 9000 quality management 

Standards of ISO 14000• ISO 14001 :Specifies actual requirements for an EMS. Applies to those environmental aspects which organization has control and influence.

• ISO 14004 :Provides guidance on development and implementation of EMS and principles, and also their co-ordination with other management systems.

• ISO 14015 :Provides guidance in conducting environmental assessment through systematic process of identifying environmental aspects & issues & determining business consequences

• ISO 14020 series (14020-14025):The ISO 14020 family covers three types of labelling schemes: Type I is a multi-attribute label developed by a

third party; Type II is a single-attribute label developed by

the producer; Type III is an eco-label whose awarding is based

on a full life-cycle assessment.

• ISO 14030 :Defines evaluation of environmental performance by management systems & provides general information about process. Ultimate goal is to provide an objective measurement criterion.

• ISO 14031 :Gives guidance on design and use of environmental performance evaluation and identification and selection of environmental performance indicators, for use by all organizations.

ISO 14040:2006 describes the principles and framework for life cycle assessment (LCA)

IS0 20000ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011.

ISO 14063:2006 gives guidance to an organization on general principles, policy, strategy and activities relating to both internal and external environmental communication

ISO 14064 is comprised of three standards, respectively detailing specifications and guidance for the organisational and project levels, and for validation and verification.

Benefits of ISO 14064:• Ensures the credibility, consistency,

and transparency of GHG accounting and reporting;

• Increases investor confidence;• Facilitates the certification and trade of

GHG emission reductions or removal enhancements;

• Facilitates the development and implementation of organization GHG management strategies and plans;

ISO-14050

ISO 14050:2009 defines terms of fundamental concepts related to environmental management, published in the ISO 14000 series of International Standards.

ISO-14062ISO/TR 14062:2002 describes concepts and current practices relating to the integration of environmental aspects into product design and development.