ISO 9001-2000 QUALITY MANAGEMENT SYSTEM

SUPPORT SERVICES

Specially for Shipping Forwarding and Liner services -

An Introduction

ISO 9001 – 2000 Basic requirements

The important Quality Management system requirements are :

• Quality Manual , procedure Manual , Instruction Manual

• Quality Policy , Quality Objectives Management responsibility and Commitment

• Control of Documents and Records• Quality Records and Support Documents

• Customer Focus and related Processes • Management Review , Internal

Communication • Human resources , Training ,

Competence • Purchasing and verification • Continuous improvements , Corrective

and Preventive Actions • Customer Satisfaction and Internal

Quality Audit

Departments (Normal) in a Liner Company

• Documentation and B/L

• Imports • Exports • Transhipment • Customer Service • Inventory • Pricing • Sales and Marketing

Normal Documents maintained in a Liner Company

• Bill of Lading • Sale Agreement • Booking Advice • Draft B/L• Transhipment Report• Arrival Notice • Sailing Schedules• Terminal Departure Reports• Job sheet for Switching B/L• Vessel Details • Claims

• Import Book• Out Movement Report• Agency List• Proforma Invoice• Trucking Bill• Invoice• Purchase Register• Booking Confirmation sheet • Feeder Bills• GST Reports• Loading Reports• Inventory Daily Report• Master Lists

OUR APPROACH TO QMS SUPPORT SERVICES

• We do TRAINING LED CONSULTANCY services .

• We Train your CORE TEAM called Steering Committee for QMS Implementation and see to it that it perculates down the line to every staff .

ASSISTANCE TO DEVELOP BUSINESS PROCESS PLAN

• Listing out the Processes in each Discipline of the Business conducted.

• Linking the Processes • Listing the Interfaces and

supports• Developing the FLOW

CHART of processes.• Testing the Links and

forming the Chain • Testing the Chain with

Documents flow.

OUR SERVICE PROCESS PLAN-1

• Formation of Steering Committee

• Involvement of Top Management

• Orientation to QMS

• Orientation to ISO 9001 – 2000

• Appointment of QMR / DQMR

• Finalization of Depts

OUR SERVICE PROCESS PLAN -2

• Quality Procedures Formation

• Quality Instructions formation

• Quality Manual Completion • Scope for ISO ,Quality

Policy , Quality Objectives ……….

• Quality Activities Compiling

• Company POLICIES Formation

OUR SERVICE PROCESS PLAN - 3

• Procedure Walk Through. • Amendment to Procedure

manual • Finalization of Procedure

manual

• Formation of Internal Quality Auditor Team

• Orientation to IQA • Training on IQA • Preparation of IQA

Checklists

OUR SERVICE PROCESS PLAN –4

• IQA Scheduling • Conducting IQA • Corrective actions on IQA

• Preparation of MASTER LISTS for the Company.

• Matching of ISO REQUIREMENTS with Company’s complete Quality Activities

OUR SERVICE PROCESS PLAN -5

• Conducting of COMPANY AUDIT .

• Corrective action plan on Audit Results.

• Management Review meeting

• Selection of Certification Body

• Submission of Quality Manuals to Body

• Date finalization for Certification Audit

OUR SERVICE PROCESS PLAN -6

• Support during Certification Audit

• Planning for Survilience Audit.

• Assistance for further Qualification

• Post Certification assistance on exigencies ( on request – special)

• Long term business association

OUR CONTACT NUMBERS: • CEO GLOBAL PTE LTD., SINGAPORE CEO PVT LTD ., 044-26421443 , 1441, 1442 Contact Persons : Mr. Deen - +919448193270

• Mr.Eashwer – +919600000626 , +919444956432• Mr. Bobby - +919444381240

• E mails : eashwer@exploreceo.com eashwer.murthi@gmail.com

OUR MISSION STATEMENTS

OUR QUALITY SLOGAN :

• RIGHT FIRST TIME , ON TIME AND EVERY TIME ………..

OUR QUALITY POLICY :

• OUR SURVIVAL IS HIDDEN IN OUR CUSTOMER’S SUCCESS ………