ISO 9001 – 2008 Certification in the field of

ECONOMIC DEVELOPMENT STRATEGIC PLANNING

as an instrument for improving JOB DELIVERY on local level

In this Presentation we will answer the questions:

WHAT IS ISO 9001 - 2008?WHAT IS IWA 4?WHAT ESPAC Initiative wants to achieve? …and how?

WHAT IS ISO 9001 - 2008?

ISO 9001 – 2008 is

WORLDWIDE STANDARD which regulates the quality of the

product/service delivered by PROVIDER

toCOSTUMER

More precisely:

This is A SET of REQUIREMENTS

to a SYSTEMwhich

SERVICE PROVIDERshould build in order to ensure that

the needs and expectationsof

The COSTUMERARE and WILL BEconsistently met

When we talk about ISO 9001- 2008 standard implemented on Local Government

WHO ARE THE COSTUMERS?

The right answer:

THE LOCAL CITIZENS ARE

LOCAL GOVERNMENT’ COSTUMERS

THE MAIN POINT OF ISO 9001 – 2008 STANDARD

Implemented on the public sector

IT MAKES CLEAR:THE LOCAL CITIZENS = COSTUMERS

And should be served as such

SERVICE PROVIDER - COSTUMER

What is the main point of this Relationship?

The Service Provider mission is

to meet the needs and expectations of

the Costumer

ISO 9001 – 2008 Sets up the STANDARD

HOW IT SHOULD BE DONE IN GENERAL

WHAT IS IWA 4 ?

IWA 4 Sets up the STANDARD

HOW ISO 9001 – 2008 should be implemented

IN THE PUBLIC SECTOR

ON LOCAL LEVEL

What IWA 4 stands for:

INTERNATIONAL WORKSHOP AGREEMENT

This Agreement was signed at International Workshop in Leon,

Guanajuato, Mexico in November 28th to 30th 2008

 

THE INTERNATIONAL WORKSHOP AGREEMENT 4

(IWA 4)

Is meant to help Local Governments to “translate” the technical language of ISO

9001 – 2008 Standard to the public sector affairs

…but the MAIN OBJECTIVE of IWA 4 is

To help the LOCAL GOVERNMENTS

worldwideto see

the LOCAL CITIZENS as CUSTOMERS and to help them to fulfill their mission as

SERVICE PROVIDERS

More precisely: IWA 4

SETS THE REQUIREMENTS to the LOCAL GOVERNMENTS (SERVICE PROVIDERS)

How to a build the SYSTEM which is meant to ensure thatthe needs and expectations of The LOCAL CITIZENS

(COSTUMERS )

ARE and WILL BE

CONSTANTLY MET

IS the ISO 9001 – 2008 Standard mandatory for Local Governments?

NO!

…But Local Governments which want to obtain ISO 9001 – 2008 are obliged to meet the requirements

What are the benefits for Local Governments holders of ISO 9001 – 2008?

CREDIBILITY!ISO 9001 – 2008 CERTIFICATE

serves as a prove that the QUALITY OF THE PUBLIC PRODUCT in this

region meets the World Standard for Quality

WHO WANTS TO KNOW THIS?

THE LOCAL GOVERNMENT’s COSTUMERS (LOCAL CITIZENS)

THE NATIONAL GOVERNMENT THE WORLD INVESTORS

IN EUROPEAN DIMENSION:

WHO ELSE WANTS TO KNOW IS THE PUBLIC PRODUCT DELIVERED BY

LOCAL GOVERNMENTS MEETING THE WORLD STANDARDS?

THE EUROPEAN UNION

COMMUNITY

WHY?

BECAUSE THE EU MEMBERS – COUNTRIES ARE SHARING LIMITED AMOUNT OF SOVEREIGNITY

IT MEANS THAT THE EU MEMBER - COUNTRIES ARE SHARING WEALTH

ON THE POLICYMAKING PLATFORM THE EXPRESSION OF THIS WEALTH – SHARING PROCESS IS THE EU COHESION POLICY

LOCAL GOVERNMENTS ARE MAJOR PLAYERS IN THIS PROCESS OF COHESION

IF LOCAL GOVERNMENT HAS NOT BUILT A QUALITY SYSTEM FOR STRATEGIC PLANNING & MANAGEMENT, THE QUALIITY OF THE PUBLIC PRODUCT IS NOT MET, THE GOALS OF THE COHESIAN POIICY ARE NOT MET AND THE WEALTH SHARING PROCESS IS NOT WORKING

What ESPAC Initiative wants to achieve?

On the World stage:

1.1. Launch discussion aimed to find out why ISO 9001 – 2008 Certificate HOLDERS on the public sector (responding to one and the same requirements) are not securing comparable quality of the public product in the field of Economic Development Strategic Planning and Job Delivery?

1.2. Calling for International Workshop meant to offer:1.2.1. updates on the approach of Local Governments

towards ISO 9001-2008 Standard implementation in order to increase the efficiency of the Economic Development Strategic Planning & Job Delivery

1.2.2. updates on the approach of auditors towards the assessment process concerning ISO 9001 – 2008 Standard on local level during the 2-year period for adaptation to ……………………..

2) On EU stagePromote to EU policy – makers the ideas of: 2.1. mandatory ISO 9001 – 2008 certification

for EU National and Local governments in countries with GDP per capita is bellow certain level (corresponding to EU Funds eligibility)

2.2. mandatory ISO 9001 – 2008 certification for National and Local Governments as a part of pre-accession conditionality

The ground for ESPAC Initiative

“In order to achieve the objective of a reliable, responsive and transparent local

government, it is not necessary to seek certification to ISO 9001:2008, although

this might be encouraged by regional or national government initiatives.”

ISO International WorkshopNovember 28 – 30, 2008

Leon, Mexico

STEPS suggested

1) Contacting ISO 2) Selecting National Government to support 3) Contacting selecting National

Government (Slovenian, Spenish , or Italian National Government suggested)

Finalizing the process with Assotiated Partners attraction

Forming ESPAC Committees Submitting Application for ISO International

Workshop 2012

WHY WE SEEK

NATIONAL GOVERNMENT SUPPORT?

Proposals to hold such workshops may come

from any source and are subject to approval by the ISO Technical Management Board which also

designatesan ISO member body to assist the proposer

in the organization of the workshop

Proposal to ISO Technical Management Board

Technical Management Board will designate ISO Member Body to assist the Proposer

in the organization of the workshop

The second edition of International Workshop Agreement IWA 4 was unanimously approved at a workshop held in Leon, Guanajuato, Mexico in November 28th to 30th 2008,

 which was hosted by the International Foundation for Development

of Reliable Local Governments (FIDEGOC), the IWA 4 International Secretariat

headquarters, in agreement with the Sub Committee 54 of

the Mexican Committee to ISO (CMISO).

The workshop meeting was held with the support of:

  the State Government of Guanajuato through the Government’Secretary the Federal Government of Mexico through the National Institute for Federalism and

Municipal Development, the Federalism and Municipal Development

Commission of the Federal Chamber of Deputies the General Bureau of Standards (DGN, Dirección

General de Normas) of the Economics’ Secretary

It was also supported by   the Instituto Latinoamericano para la

Calidad (INLAC), the Instituto Mexicano de Normalizacion y

Certificación (IMNC) the Organización de Servicios

Interdisciplinarios (OSI). 

THANK YOU FOR YOUR ATTENTION!

Formula Europa InstituteESPAC Initiative Initiator

For contact:Nadya Gabriel

Phone: 0032 498 365 483E-mail: FormulaEU@aol.com

Web: www.Formula-Europa.eu

September 2011Brussels