Iso awareness

8/7/2019 Iso awareness

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ISO AWARENESS TRAININGISO AWARENESS TRAINING

PROGRAMMEPROGRAMMEFOR BSNL QA CENTRESFOR BSNL QA CENTRES

OFOF

MANKAPURMANKAPURANDAND

RAEBARELIRAEBARELI


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QualityWhat is a Quality?(ISO 9000)

Quality is an ability of a set of inherent characteristics

of a product, system or process to fulfill requirements

of customers and other interested parties.

Quality is:What customer says quality is(Customer perspective)

Fitness for a purpose

Conformance to customer requirement

Degree of excellence

Degree of preference


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Quality has no single defination.

What quality is not?What quality is not?

Quality is not obsolete

Quality is not unique

Quality is not staticQuality is not by chance


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Quality ManagementQuality Management

Systems(QMS)Systems(QMS)

Itisasystemto establish quality

policyand quality objectivesand

to directand controlthe

organization to achievethose

objectives


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Quality Management PrinciplesQuality Management Principles

Customer focussed organizations

Leadership

Involvement of people

Process approachSystem approach to Management

Continual Improvement

Factual Approach to decision Making

Mutually beneficial supplier relationships


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Management ResponsibilityManagement Responsibility

Commitment

Customer Focus

Quality policy

Quality objectivesManagement Reviews

Availability of Resources

Responsibility and authority

Management Representatives

Internal communication


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Process approachProcess:

-Activity using resources transforms inputs into outputs-Processes should be normally interlinked

ProcessI/P O/P

Resources

-Human-Infrastructure

-Information

-Facilities

A value added transformation


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The process approachThe process approach

Process

Process

Process

I/P

O/P

The product is realized by N/w of interrelated processes

-Identification&understanding of Activities

-Understanding of sequence&interrelationships

-Control of activities

-Management of interrelationship


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Process approach to QMSProcess approach to QMS

Identify numerous linked activitiesEach activity consuming resources to transform

inputs into outputs.

Management arrange resources to realize product

which is monitored and measured fot continual

improvement.


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Processesin QA Circle

1.Technical processes:

-TSEC evaluation

- Bulk clearance-Infrastructure assessment

-Qualimetry Analysis

-Handling of feedback

-Design & development of Test schedules/QMs etc.

2.Administration(Staff welfare etc)

3.Accounts etc.


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Process flow in QA circleProcess flow in QA circle

TSEC

Bulk Clearance

Despatch of eqpts

Fresh Products

Field unitsAdmn/accounts

GRs/QMs/Test schedules


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ProductProduct

Result of a process is called a product.

E.g:Hardware,services,Knowledge,skills ,software etc.

SystemSystem

Set of Interrelated or interacting elements

QualitysystemQualitysystemSet of interdependent processes that function harmoniously

using various resources (I.e 7Ms) to achieve the objectives related

to quality.

Hence Quality is O/p of QS.


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QMS in BSNL QAQMS in BSNL QA

Suppliers: Manufacturers/vendors

Process: QA processCustomers: BSNL Field units

Inputs: Fresh products/equipments from manufacturersOutputs: QA tested equipments


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Activities

Input out put

Using 7ms

Men,Material,machine

Method,Milleu(Environment)

Measurement,Money

Product

-course material

-exam results.

PROCESSPROCESS


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Quality CharacteristicsQuality Characteristics

A distinguishing feature is called a charecteristics

e.g physical,sensory,behavioral,functional

Permanent characterics which is inherent in a product,process

system is called quality characterics

Assigned characterics e.g Price,owner is not a quality

characterics of a process,product or system


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ISO(International Organization forISO(International Organization for

standardisation)standardisation)A representative organization of over140

countries engaged in evolving standards

for any thing under the sun.ISO 9001?ISO 9001?9000 series of standards is for QMS

- First published in 1988

- First revision in 1994

- Second revision in 2000


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ISOISO

-9001:1994

-9002: 1994-9003: 1994

ISO 9001:2000

Wide range overall performance & efficiency


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PDCA(PlanPDCA(Plan--DoDo--CheckCheck--ActAct)

Plan:

Establish the objectives and processes to deliverresults in accordance with the customer requirements

and the organization policies.

Do:

Implement the process

Check:Monitor and measure process and product against

policies objectives & requirements for the product &

report the results

Act:

Take action to continually improve process performance

Zenesis ofISOZenesis ofISO


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Quality PolicyQuality Policy

The overall intentions and direction of an organization related to

quality as formally expressed by top management.

Policy; is a statement of principle

Top management: Person or group of people who directs andcontrolls an organization at the highest level.

Example; To be a leading institution of continous learning by

imparting technical knowledge,skill and overall development to

students/trainees by empowering our faculty and staff to meet the

ever changing needs of the society & industry.


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Quality objectivesQuality objectivesThis spells about specific tasks to be performed to achieve

a goal.Each objective will be:

S specific

M measurable

A achievable

R RealisticT Time frame

Whereas quality policy provide broad guideline,list of objectives

define specific goals.

Goals form the basis of detailed planning.


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Examples of Quality objectivesExamples of Quality objectives

To provide good learning environment through continuousup gradation of institution facilities,e.g class room,laboratory

and hostels.

To organize staff development programmes.

To establish student guidance cell & placement cell.


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DocumentationDocumentation

Responsibility has to be assigned for any job in a formal way which

calls for documentation.What is a documented QMS?

In order to conduct a business in an organization ,one should know,

Who should do what,How to do it,Sequence of doing it etc.This is

done through some form of documentation(includes procedures/instructions/flow chart etc

Documented QMs means that the above documentation has been

justified w.r.to company policies,legislation/applicable industry codes


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The need for Documentation

Makes the system independent of the individuals involved

Brings consistency to routine operations & uniform understanding

Permits verification by its employees & outsiders through audit.

Is a training aid

Ensures communication of any changes in the system

Forms a basis for future improvementIt is a requisite for obtaining registration to ISO std.

Eliminates excuses such as no body told me.


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What is a Record

Once company has documented its activities than the company itself

including its employees wants to check whether the result of their

activities are conforming to the documented planned arrangements.

Recording of the result of those activities in a suitable format/forms

gives a record.Therefore record is also a document to prove that task/activities are

undertaken under the control of documented QMS.

These are generally referred to as Objective evidence.


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Whatis quality policy?Whatis quality policy?

Expresses intentions of top management with regard to Quality.

This involve commitment with regard to development ,studentsdevelopment and its continual improvement .

This is a controlled document and shall be audited.

How to write QP?- simple in plain words

-should provide a frame work for setting objectives & targets.

-Every employee should understand its intent & direction.


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ua ty anuaua ty anua

Is a specifying the QMS of an organization.

Purpose:

To formaly declare as to how the operations are carried out in theorganization for implementating QMS as per requirement of the

standards(could be seen by potential customers).

To inform the organizations own workforce of the managerial instruction

on quality matters.Note:

a.As per cl.4.2.2 preparation & control of QM is mandatory

b.QM should include scope of certification with justification for any excl

documented procedures or reference to them and the sequence & interact

the processes.


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1. Title

2.scope with justification for exclusion of any clauses

3.Index/contents4.amendment list

5.Distribution list

6.Policy statement

7.institution s brief history

8.Listing all education processes covered within the scope andits linkages

9.Brief description of your commitment w.r.to clauses 4 to 8 along

with references to required procedures.

10.Annexures& Abbreviations


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ProceduresProcedures

Purpose

To instruct the workforce in broad terms how the policies and objectivesexpressed in the QM are to be addressed & achieved.They are generally

company confidential.

Out line

Title of the procedure Reference to clause

Purpose Quality record generatedScope Document number

Responsibility Issue status

Narrative sections Revision status

D V dD V d


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Documents VsrecordsDocuments Vsrecords

Describes the system or contains guidance/instructions on to do/how

to do.

Quality record:

Provides objective evidence for the achievement of the required

quality ,and also the effective functioning of the quality systems e.g

Lesson plan,test record,calibration record,purchase .


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WorkInstructionWorkInstruction

This gives details of requirement (could be in the form of chart orsample piece)for specific individual activity and how it has to be

carried out .e.g operation of a CNC lathe ,specific test procedure.

It is not mandatory to have work instruction to meet the requirements

of the standard.Work instruction are generally needed where theis complicated,not carried out very often.


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Forms/RegistersForms/Registers

Form is a qyality record e.g student/faculy feedback form,

Admission form,mark sheet

form gives summary of information on various quality activities

How to prepare?

1.for each activity what form you use.

2.If you are already using a Form ,check adequacy.

3.If not,generaye a form.

4.Make list of all forms.


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Structure ofISO 9001:2000Structure ofISO 9001:2000

1. Scope

2.normative Reference

3.Terms & definations

4.QMS

5.Management responsibility6.Resource Management

7.Product realization processes

8.Measurement ,analysis And improvement.


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Objective ofISOObjective ofISO

To harmonize standards developed by various countries so as to

facilitate free flow of business all over the world.

Why ISO 9001:2000 certification?

Systemic approach to produce a service that conforms to customer

satisfaction.

Helps in gaining competitive edge in the domestic market

It ensures optimum utilization of investement and human resources.

Increases satisfaction


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ISO 9001:2000

Has three wings:

1. Organization2.Supplier

3.Customer

ISO 13000 standard issued since 1947

Applicable from Panwala to NASAISO 14000 deals with Environmental Management


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ISO 9000 family of standards deal with Quality Management

ISO 9000:2000-QMS fundamentals & vocabulary

ISO 9001:2000-QMS requirements

ISO 9004:2000-QMS guidelines for performance management

ISO 9011:2000-QMS guidelines for quality &/or environmental syste

auditing.

Structure ofISO9000 familyStructure ofISO9000 family


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