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TEAM MEMBERSTEAM MEMBERSNAME1. Khalid Jasnaik

2. Irshad Tigala

3. Samad

4. Irfan

5. Samreen

ROLL NUMBER 18

58

4937

7

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OPERATION OPERATION 

MANAGEMENTMANAGEMENTPROF.R AJ MUKUND ANAND

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Our TopicOur Topic

�ISO 

STANDARDS

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IN

TRODUC

TION

IN

TRODUC

TION

y ISO is known for InternationalOrganization for Standardization

y "The object of ISO is to promote the

development of standardization .y Customer satisfaction, profitability and

market leadership are driven in large partby delivering quality products and services

to customers.

y Single worldwide standard

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How ISO standards are How ISO standards are 

developed?developed?

1: Proposal stage

2: Preparatory stage

3: Committee stage4: Enquiry stage

5: Approval stage

6: Publication stage

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How a company gets ISO How a company gets ISO 

certified?certified?ySelection of particularstandard by company.

yApplication forstandardization

yInspection by Registrary

CertificationySurveillance Audit

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COMMONCOMMONISO STANDARDS

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ISO 9000 SERIESISO 9000 SERIES

y ISO 9000 SERIES is for QualityStandard.

y Its Requirements are-� a set of procedures that cover

all key processes in the business

� monitoring processes to ensurethey are effective

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ContdContd«.«.� keeping adequate records checkingoutput for defects, with

appropriate and corrective actionwhere necessary� regularly reviewing individualprocesses and the quality system

itself for effectiveness� facilitating continual improvement

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ISO

14000 SERIESISO

14000 SERIESy ISO 14000 is a series of standards that

deal with environmental impactmanagement.

y The ISO 14000 standard providesguidance for the development system(EMS), which helps companies manage

the impact of their bu

siness activities onthe environment.

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MERITS of ISO MERITS of ISO 

certification:certification:yEnter global markets.yInternal benefits

yNeeded in today's competitivemarketplace.

yBetter communication, fewer

mistakes and a smoother,better run operation.

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DEMERITSOf ISO DEMERITSOf ISO 

CertificationCertification

yIt does not guarantee

better qualityyFocus on certification

yValidity of ISO certification

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THANK YOUTHANK YOU

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y Management and leadership standards

y

ISO 26000 ± Social responsibilityy ISO 31000:2009 ± R isk management

y ISO 9001:2008 ± Quality management

y ISO 14001:2004 ± Environmentalmanagement

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Some of the standards in the ISO 14000 series are:

ISO 14001 - Specification of Environmental Management Systems

ISO 14004 - Guideline StandardISO 14010 through ISO 14015 - Environmental Auditing and Related

Activities

ISO 14020 through ISO 14024 - Environmental Labeling

ISO 14031 through ISO 14032 - Environmental Performance Evaluation

ISO 14040 through ISO 14043 - Life Cycle Assessment

ISO 14050 - Terms and Definitions