Data Loss Prevention Eliminate the Hype and Enable Your Business

Andrew Engelbert, CISSP, CISMIT Risk ManagementDelivery Services Manager

Corporate Profile

Speaker Bio• Andrew Engelbert – Delivery Manager, IT Risk Management,

CISSP, CISM

• 12 years IT experience (7 years in Risk Management). Held various positions at health care, insurance, financial services and IT consulting organizations.

• Extensive knowledge and experience with both traditional and non-traditional programmatic and assessment methodologies, organizational and IT-based policies and procedures, security controls and current industry standards (ISO, PCI, HIPAA, GLBA, FACTA).

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Agenda

• Business Drivers

• DLP Problem Space

• Common Challenges

• People, Process and Policy

• Technology Solutions

• Fear, Uncertainty and Doubt

• Enable Your Business

Business Drivers

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Business Drivers

• Regulatory, Customer or Business Partner requirement

• Proactive risk management initiative

– Increased data visibility

• Cost of doing business in today’s world

• Reaction to ‘potential’ data breach (Hopefully not!)

DLP Problem Space

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DLP Problem Space

Email

(int+ext)

Webmail,

blogs, etc.

IM/chat File sharing

Printouts

Risk areas

USB sticks CDs/DVDs iPods External

hard drives

Encrypted

content

Desktops Databases /

repositories

Mail archives File shares Document

management

systems

IN MOTION

(DIM)

AT REST

(DAR)

IN USE

(DIU)

DATA

Data types DLP approach

Network

Endpoint

Discovery

Common Challenges

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Common Challenges

• Obtaining executive support

• Identifying what are data you trying to protect?

– Data at rest

– Data in transit

– Data in motion

• Understanding your threat landscape

– Business impact analysis

– Existing control points (prevent, detect, respond)

– Establish loss implications

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Common Challenges

• Data collection and analysis

– Volume of data to review can be overwhelming

– False positive research and analysis

• Employee education and awareness

• Undocumented policies and procedures

• Clearly defined roles and responsibilities

People, Process and Policy

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People, Process and Policy

• Get the right people involved

– HR, Legal, InfoSec, LOB leadership, General Council

• Understand the scope of your solution

– Consider a phased approach (Monitor, Discover, Detect, Prevent)

• Open and honest communication

– Clear, concise, consistent, useful

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People, Process and Policy

• Education and awareness campaign

– Explain requirements and expectations from regulators, customers and business partners

– Cost of doing business in today’s world

– Identify a single point of contact for questions

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People, Process and Policy

• Business Interviews

– Identify stakeholders within each business unit

– Identify incident owners and points of contact for specific data classifications

– Capture and distribute specific regulatory requirements to impacted areas

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People, Process and Policy

• Collect and Review Data

– Target key data entry and exit points based on scope

– Minimum of 60 to 90 days

• Data Validation

– Elimination of False Positives

– Exact Data Matching & Indexing Capabilities

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People, Process and Policy

• Data Classification

– Identify classification criteria

– Identify data owners

– Review compliance requirements

• Incident Management

– Escalation criteria & processes

– Automation of incident responses

– Enable compliance triggers

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People, Process and Policy

• Data Use

• General Acceptable Use

• Business Partner Contracts

Technology Solutions

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Technology Solutions

• The threat of a data breach can be significantly mitigated through the use of today’s DLP technology

• Data loss prevention solutions can provide a clear return on investment (ROI) and a manageable total cost of ownership (TCO).

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Technology Solutions

Technology Solutions

• Choose your approach

• Understand your needs before reviewing vendor products.

• Leverage risk modeling solutions and expertise from resources you trust.

• Find the product that addresses your particular needs.

• Don’t use band aids

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Technology Solutions

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Technology Solutions

Vendor Areas of Focus:

• Endpoint (laptops/desktops)

• Data at Rest (file servers, archives, mail boxes)

• Data in Motion (email, web, IM, P2P)

• Encryption (whole disk encryption, or targeted data encryption)

• Content Filtering

• Monitor vs Blocking

Fear, Uncertainty and Doubt

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Fear, Uncertainty and Doubt

• Data Loss Prevention technology is not the silver bullet.

• The “Whole” solution may not be required.

• Technology alone is not the answer.

• Multiple vendor solutions may be required.

Enable Your Business

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Enable Your Business

• Leverage executive support

• Establish DLP strategies and objectives

• Educate and communicate

• Highlight relevant data loss examples and explain the potential impact

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Enable Your Business

• Proactive versus reactive incident management

• Increase your data visibility

• Implement a structured and repeatable DLP policy development and management process

• Prioritize findings and take action

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Enable Your Business

• Automated the incident response workflow process

• Clearly define roles and responsibilities

• Share results with executive management

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Summary

• Prepare, plan and execute your DLP strategy

• Leverage executive management support

• Communicate, communicate, communicate

• People, Process and Policy approach

• Align DLP technology with your goals and objectives

Questions?

Thank You!